Hilton Garden Inn Key West / The Keys Collection

Hotels
•
Hilton Garden Inn
7.4 (1562 reviews)
3850 North Roosevelt Boulevard , Key West , US
+1 305-320-0920

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Convenient location and free shuttle to town
Friendly and welcoming staff (including French speaker noted)
Nice pool and access to neighboring hotel's facilities
Clean rooms reported by several guests
Comfortable beds in some rooms
Cons:
Hidden/extra charges (parking fees, $20 breakfast, $100 nightly deposit)
Maintenance and room condition issues (moldy smells, shabby furniture, old plumbing, AC failures)
Limited breakfast variety and bar availability
Slow refunds and occasional reservation/checkout service problems
Noise from pool area adjacent to some rooms

Categories

Cleanliness
6.2
Mixed reports: some guests found rooms very clean, but multiple reviews mention moldy/musty smells, dirty shower syphon, worn carpet and shabby furniture indicating inconsistent housekeeping and maintenance.
Service
8.4
Generally positive: staff described as friendly and welcoming, shuttle and front desk assistance (room change during flood) and even a French‑speaking member; some service issues noted (lost reservation, slow deposit refunds) but overall service is a strength.
Location
9
Strongly positive: many guests praised the convenient location and free shuttle to town; several reviews explicitly cite location as a highlight.
Room Quality
6
Mixed: some rooms up‑to‑date and comfortable beds, while others reported rundown rooms, AC failures, old plumbing fixtures and noise from a pool right outside the door.
Amenities
8.6
Mostly positive: good pool, ability to use neighboring property's facilities, free shuttle to town and welcome amenities noted; some negatives include limited indoor bar availability and lack of airport shuttle for some guests.
Value for Money
5.2
Negative: numerous complaints about hidden costs (parking fees, $20 breakfast, $100 nightly deposit), slow refund processing and perceived poor price–quality ratio.
Food and Beverage
6.8
Mixed to slightly negative: breakfast described as OK but often not included and considered pricey with limited variety; bar service limited (pool bar needed for drinks).
Overall Experience
9
Overall more positive than negative for many guests due to location, friendly staff, shuttle and pool access, though value and some maintenance issues lowered satisfaction for a subset of visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location
Located just minutes away from the Key West International Airport and Duval Street, the Key West Hilton Garden Inn offers easy access to the city's popular attractions.

Relaxation and Recreation
Enjoy the outdoor pool with a hot tub, stay active at the fitness centre, or unwind at the tiki bar with a refreshing cocktail. Bicycles are available for exploring the area, and there's even a shuttle to take you to the city centre.

Delightful Dining and Services
Indulge in delicious meals at the Garden Grille restaurant, grab drinks and snacks at the poolside tiki bar, and let the concierge service assist you in planning your Key West adventures. With comfortable rooms featuring modern amenities, your stay at Hilton Garden Inn Key West will be unforgettable.

Important information:

For oversize vehicles, there is a daily parking fee assessed. This includes but is not limited to commercial vehicles, trailers, busses, and passenger vehicles with more than 9 seats.

The resort fee includes:
-Additional inclusions
-Beach loungers
-Beach towels
-In-room bottled waterGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EYW

Location

Guest Reviews

7.4
Based on 1562 reviews
Cleanliness: 6.2
Service: 8.4
Location: 9
Room Quality: 6
Amenities: 8.6
Value for Money: 5.2
Food and Beverage: 6.8
Overall Experience: 9
M
Marcel • solo_traveller • de
10
Pros:

Die nette Rezeptionistin, der Begrüßungsdrink und das gesamte Hotel am sich.

Cons:

Die Lage ist etwas weit außerhalb und es war das teuerste Hotel auf meinem Trip. Aber es gibt einen Shuttle Service in die Altstadt.

2026-11-07 • via Nuitee
M
marine • couple • fr
7
2026-11-06 • via Nuitee
T
Thomas • solo_traveller • us
10
Pros:

Everything

Cons:

All good

2026-11-06 • via Nuitee
G
Garcia • couple • us
8
2026-11-03 • via Nuitee
D
Deolinda • solo_traveller • nl
9
mooi hotel, dichtbij Key West centrum met shuttelbus.
2026-11-02 • via Nuitee
M
Michael • solo_traveller • us
10
2026-11-01 • via Nuitee
G
Gasset • couple • fr
8
2026-11-01 • via Nuitee
S
Scott • extended_group • gb
9
Nice location,comfortable stay
Pros:

Nice hotel in the keys,nice location

Cons:

None

2026-11-01 • via Nuitee
A
Arturo sabido • couple • us
10
2026-11-01 • via Nuitee
M
Maria • couple • us
9
Pros:

We did not have breakfast at the hotel

Cons:

being on the fourth floor during a flood and elevator out of service. Front desk changed our room to a first floor vacancy.

2026-10-30 • via Nuitee
F
Florence • family_with_children • fr
9
2026-10-29 • via Nuitee
J
Jennifer • couple • us
5
Not great. Would not stay here again
Pros:

Just ok

Cons:

Should be free, not $20. Also no variety, exact same things everyday!

2026-10-29 • via Nuitee
Y
Yolanda • couple • us
10
2026-10-25 • via Nuitee
N
Nadire yagmur • solo_traveller • us
3
Disappoinment
2026-10-24 • via Nuitee
R
richard • couple • us
9
2026-10-24 • via Nuitee
R
Ramunė • extended_group • lt
10
2026-10-23 • via Nuitee
G
Glenn Ann • couple • us
10
Wonderful
Pros:

Very clean and convenient location

Cons:

Nothing

2026-10-22 • via Nuitee
E
Eric • couple • us
9
I'll be back
Pros:

Location

Cons:

Payed parking nightly

2026-10-21 • via Nuitee
J
Jacqueline • extended_group • us
10
Great service great staff
Pros:

Great service great staff

Cons:

Great service great staff

2026-10-18 • via Nuitee
A
Axel • extended_group • fr
7
Pas certaine du rapport qualité prix qu’offre cet hôtel. Néanmoins la localisation de cet hôtel, son système de navette
Pros:

La localisation, le système de navette gratuite pour aller au centre ville, le personnel accueillant et souriant, petit cocktail de bienvenue à l’accueil, 1 membre du personnel parlant français

Cons:

Le manque d’entretien général de l’hôtel, la salle de bain avec une légère odeur de remonté d’égouts, le syphon de la douche en grillage qui laisse voir en dessous toute la crasse présente, problème de chasse d’eau

2026-10-15 • via Nuitee