Numa London Chelsea Green

Hotels
•
numa
7.7 (3078 reviews)
35 Ixworth Place , London , GB
+1 617-300-0956

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Garden
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Convenient location
Value for money
Friendly staff
Cons:
Cleanliness issues
Comfort of the rooms
Limited breakfast options

Categories

Cleanliness
6.58
Issues with room cleaning and lack of attention to maintenance noted.
Service
8.57
Appreciation for staff responsiveness and extra efforts for guests' needs.
Location
8.57
Good location near transport and local amenities.
Room Quality
7.58
Some complaints about discomfort and glass bathroom doors, but overall satisfactory.
Amenities
7.08
Basic amenities available but some lack of attention like uncleaned mugs.
Value for Money
8.07
Considered good value in a pricey city, some compromises noted.
Food and Beverage
7.08
Breakfast variety could be improved; mixed reviews on quality.
Overall Experience
8.07
Mixed feedback but overall positive with some valuable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Charming Victorian Hotel in the Heart of Chelsea

Convenient Location: Situated just 550 yards from South Kensington London Underground Station, Sonder l Chelsea Green offers easy access to the city's attractions and shopping destinations.

Unique Blend of Styles: Experience a seamless fusion of traditional English character and modern design in our Victorian building, providing a cozy and stylish ambiance for your stay.

Atrium Social Space: Relax and unwind in our hotel's atrium, a perfect spot to socialize or enjoy complimentary breakfast offerings like coffee and pastries.

Book your stay at Sonder l Chelsea Green now for a delightful blend of comfort, convenience, and style.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.7
Based on 3078 reviews
Cleanliness: 6.58
Service: 8.57
Location: 8.57
Room Quality: 7.58
Amenities: 7.08
Value for Money: 8.07
Food and Beverage: 7.08
Overall Experience: 8.07
R
Rhian • solo_traveller • gb
5
quiet dark hobbit hole in a convenient location but should have been cheaper
Cons:

I wasn't expecting a completely underground room with no natural light, the window looked out onto a cave with slimy bricks and the ceiling was a metal lid with only tiny chinks of daylight visible. On the other hand being in the earth meant less street noise.
Being underground the drains were bad, when you ran the tap a bad smell came up. It wasn't too pervasive when water wasn't running and was only noticeable in the bathroom itself. I didn't dare fill up my water bottle from the tap though.

2026-10-17 • via Nuitee
I
Ivana • couple • de
10
Charming London experience
Pros:

The hotel was everything we expected and more! The check-in went very smoothly, the lobby is a cosy place to rest, they have usb A port for charging, tasty coffee with cow’s and oat milk available. They also rent umbrellas, which was very convenient. The building is very charming and it’s located in a very peaceful street. Our mornings started with a walk to the Roasting Party coffee place and we could enjoy Chelsea to the fullest! The owners were very polite and helpful. We will definitely stay here again when coming back to London!

2026-10-17 • via Nuitee
D
Daniela • extended_group • it
8
2026-10-16 • via Nuitee
N
Nathalie • family_with_children • ch
8
Happy to go back
Pros:

The location is great and the style of the rooms makes them feel like a home rather than a hotel.

Cons:

The lack of staff makes the price more attractive, but you have to be comfortable with the concept.

2026-10-16 • via Nuitee
Y
Yuki • solo_traveller • jp
8
Pros:

基本的にスタッフはいないが、ホテルの人が部屋にはいらないと思うと気楽にすごせる。タオルなどは自分で替えを取りに行けばいい。部屋は広かったがデスクは小さく、コーヒーマシンなどに占拠されているのでほとんど使えないが、リビングルームがあるのて問題なかった。冷蔵庫があるのもよかった。

Cons:

部屋が暗い。電気を全部つけてもくらい。デスクがつかいものにならないので、せめてコーヒーテーブルがあってほしかった。部屋によってはフロア内に階段があり、大きい荷物があると困る。入り口も階段が数段あるので注意。

2026-10-15 • via Nuitee
G
Graeme • family_with_children • gb
10
2026-10-15 • via Nuitee
L
Louise • solo_traveller • gb
10
2026-10-15 • via Nuitee
W
Wendy • solo_traveller • gb
8
Delighted to discover such a lovely place to be!
Pros:

Lovely location, delighted with the room a great design. All amenities and a very comfortable bed, for a peaceful & good nights sleep.

2026-10-14 • via Nuitee
T
Torben • solo_traveller • de
5
2026-10-14 • via Nuitee
B
Barbara • solo_traveller • it
8
Pros:

Camera molto carina e accogliente, bagno e arredamento nuovi, letto e cuscini comodissimi.
Posizione super, la zona è molto bella ed è tutto raggiungibile facilmente, metro e bus a pochi minuti, oppure facendo delle belle camminate si può arrivare ovunque.
Molto comodi e facili da usare i locker per i bagagli in caso la camera non dovesse essere pronta all'arrivo.
Non sono fan del fatto che sia tutto digitale ma ammetto che ha reso tutto più veloce e semplice da gestire.
Non ho usufruito della colazione per cui non posso valutare.

Cons:

Il check-in alle 15:00 non è il massimo, ma con i locker puoi permetterti di muoverti senza portarti dietro tutto.
Alle 12:00 mi è arrivato un messaggio dove mi comunicavano che la stanza era già pronta ma ormai ero dall'altra parte di Londra :(

Ho personalmente avuto una "sventura", che credo e spero sia avvenuta per sbaglio.
Sono rientrata in stanza la sera con il mio codice e una volta chiusa la porta, ho dato comunque due mandate di serratura con il pomello.
Alle ore 00:23, quando stavo dormendo da 2 ore dopo la giornata infinita, mi sono svegliata di soprassalto perchè ho sentito qualcuno girare le mandate della serratura e aprire la porta (con convinzione, quindi pensavano che la stanza fosse vuota). Spaventata, ho chiesto tre volte chi fosse senza avere risposta e immediatamente la porta si è chiusa. Dal letto non si vede la porta d'ingresso.
Avendo la chiave, ho pensato che potessero essere le donne delle pulizie che avevano sbagliato stanza ma, a quell'ora della notte? Boh
Forse all'esterno delle stanze dovrebbe essere più semplice capire se sono occupate o meno :/

2026-10-13 • via Nuitee
I
Irina • couple • cy
7
Pros:

заселение бесконтктное и выселение, быстро

Cons:

Номер сильно отличался от того что заявлено, бронирвали улучшенный номер, а получили номер с очень маленьким окном, выходящим на кондиционеры

2026-10-13 • via Nuitee
K
Kalpita • family_with_children • in
10
Great value. Great price.
Pros:

The property was conveniently located and very easy to access even though it was all digital. They started the breakfast option while I was staying and it was perfect for my requirements. The room was spacious, minimalistic and clean which was as per my taste. We stayed for three weeks and it was comfortable. There were problems but overall, it was great value for the price we paid.

Cons:

The room assigned to me was on the ground floor corner. The window was facing the wall and some compressors and no view. In the morning one guy threw up in that space. It felt unsafe so we kept the windows closed and curtains drawn the whole time. So that was quite a let down. A room assigned on a higher floor would have been perfect. The wifi signal did not reach the room so the TV could not be used for apps such as Netflix. Very weak strength of wifi. The whatsapp communication feature is really useless. The AI chat bot never understood my instructions and messed up the paid room spruce up and free cleaning schedules and it took forever to get someone to fix that. It was not clear whom to approach to empty trash and where to get bath soap from since ours was over. There needs to be atleast one person on the property to help with housekeeping needs. The bathtub is too high for a short person like me to get in. Would be nice to have a handle to hold while getting on or off.

2026-10-12 • via Nuitee
M
Mohammed • solo_traveller • ng
5
Nothing
Pros:

Just there

Cons:

A lot

2026-10-12 • via Nuitee
M
Marijan • couple • gb
10
2026-10-11 • via Nuitee
C
charles • solo_traveller • au
10
2026-10-11 • via Nuitee
A
Alexandra • couple • de
10
Perfekt für mich!
Pros:

Lage, Zimmer

2026-10-11 • via Nuitee
R
Ruth • solo_traveller • il
7
בסך הכל מקום חמוד, בשכונה נחמדה ביותר
Pros:

ארוחת הבוקר הייתה בדיוק מה שצריך. ונראה שהצוות עשה את כמיטב יכולות לעזור כשצריך. המיקום חמוד מאד, בין צלסי לסאות׳ קיזנגטון. שכונה מאד שקטה. מעולה לנסיעת עבודה, פחות מתאים למשפחות וילדים.

Cons:

לעיתים תיירים צריכים אדם אנושי ע״מ לפתור בעיות, אמנם הצוות עשה כל מה שניתן במסגרת המגבלות (כל התקשורת בוואטסאפ או אפליקציה), אבל לפעמים זה פשוט לא מספיק. המעלית מאד איטית וקטנה.

2026-10-10 • via Nuitee
L
Lara • couple • tr
9
Lokasyon, fiyat ve olanak dengesi iyiydi
Pros:

Lokasyonu, odanin ferahligi ve temizligini begendim.

Cons:

Slipper yoktu odada sadece

2026-10-08 • via Nuitee
A
Andy • solo_traveller • gb
9
A great stay for the location we wanted
Pros:

Clean and tidy room
Nice long time for breakfast
Coffee and tea any time in the comfy seating area

Cons:

Double bed too small. Needs to be wider for comfort.
Would prefer an actual reception team.

2026-10-07 • via Nuitee
M
Marie-Louise • couple • gb
8
Comfortable nights sleep
Pros:

Great location, lovely bed linen

Cons:

Radiator in the room made a noise on and off all night

2026-10-07 • via Nuitee