Macdonald New Blossoms Hotel, Chester

Hotels
•
Macdonald Hotels & Resorts
7.2 (4244 reviews)
St John St , Chester , gb

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Children allowed

Facilities

Nightclub
Non-smoking rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Central Location
Friendly Staff
Good Service
Cons:
Dirty Rooms
Poor Maintenance
Value for Money Issues

Categories

Cleanliness
4.53
The rooms were filthy and lacked proper cleaning, with stains evident throughout.
Service
8.5
Staff were friendly and helpful, providing a good standard of service despite the issues.
Location
9.04
Great central location near shops and restaurants, convenient for exploring the city.
Room Quality
5.49
Rooms lacked effort in preparation; significant issues with cleanliness and maintenance.
Amenities
7.52
Basic amenities available but not adequately maintained, such as old furniture.
Value for Money
6.98
Given cleanliness issues, the price felt high for the condition of the hotel.
Food and Beverage
8.03
No specific food and beverage services mentioned, but standard for hotel tier.
Overall Experience
7.5
While the location and staff were positives, major cleanliness issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:05

Property Description

Central Location in Chester City Centre
The Macdonald New Blossoms Hotel offers the perfect blend of convenience and luxury, situated in the heart of Chester. Guests can easily explore the city's shopping, historic sites, and vibrant nightlife, all within walking distance.

Charming Rooms with Modern Amenities
Experience a harmonious mix of classic charm and contemporary comfort in our rooms. Featuring period details, flat-screen TVs, and en-suite bathrooms, each room provides a cozy retreat after a day of sightseeing.

Delicious Dining Options and Exceptional Service
Indulge in seasonal dishes made from the finest ingredients at our restaurant, or opt for a full English breakfast served with a smile. Our attentive staff ensures that your stay is memorable and hassle-free.

Ready to immerse yourself in the allure of Chester? Book your stay at Macdonald New Blossoms Hotel now!

Important information:

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Please note that the property has difficulty accommodating guests who are unable to leave a building unassisted. Guests with mobility restrictions are required to contact the property in advance to asses the risks and procedures in accessing the hotel.

Please note that the hotel doesn’t accept any cash payments.

When booking 7 rooms or more, different policies and additional supplements may apply.This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 4244 reviews
Cleanliness: 4.53
Service: 8.5
Location: 9.04
Room Quality: 5.49
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 8.03
Overall Experience: 7.5
M
mark • couple • gb
5
OK BUT MUCH ROOM FOR IMPROVEMENT
Pros:

THE BATHROOM NICE BATH

Cons:

THE ROOM LOOKED ROUGH

2026-05-21 • via Nuitee
S
Samuel • solo_traveller • gb
4
Pros:

Very friendly staff and great location

Cons:

Room had mould and stained carpets and room not serviced between days.

2026-05-20 • via Nuitee
H
Howell • couple • gb
9
GOOD HOTEL EXCELLENT STAFF
Pros:

ROOM PRETTY GOOD,BUT COULD DO WITH UPDATING A LITTLE.
BREAKFAST SUPERB AND WELL PREPARED.EXCELLENT STAFF AT BREAKFAST RESTAURANT
LOCATION CENTRE OF CHESTER.EXCELLENT LOCATION

Cons:

TELEVISION HANDSET NEEDED REPLACING
SHOWER DOOR,NEEDED REPLACEMENT RUBBER ON DOOR

2026-05-19 • via Nuitee
H
Huw • couple • gb
3
I would expect this to be a stag do £60 per night stay with a £5 breakfast
Pros:

Location is perfect

Cons:

Really dated, rooms were 1950s. Value compared to other hotels is not great.
Breakfast was not good at all, £22 per breakfast was ridiculous

2026-05-18 • via Nuitee
K
Kevin • solo_traveller • gb
7
2026-05-18 • via Nuitee
F
Fiona • solo_traveller • gb
5
Pros:

Location was excellent, right in the centre of town.

Cons:

Rooms were very tired and very dusty. A shame really as I'm sure back in the day, the hotel would have been great.

2026-05-17 • via Nuitee
C
Chris • family_with_children • gb
5
Pros:

The location was perfect.

Cons:

The room was very dated, walls there paper-thin. Camp bed didnt look very secure with only a thin mattress. Aircon leaked aswell

2026-05-17 • via Nuitee
S
Sarah • couple • gb
1
Poor, avoid.
Pros:

It’s location was the only good thing

Cons:

Hotel from the dark ages, it was grubby, poor mattress and the worst pillows I’ve ever slept on. The tv in our room didn’t work and the hotel did nothing to fix the issue. Single glazed windows, broken stuff all in the room and it just generally felt dirty

2026-05-17 • via Nuitee
M
Michelle • extended_group • gb
10
2026-05-14 • via Nuitee
J
John Smith • solo_traveller • gb
2
Pros:

Receptionist was really helpful and pleasant.

Cons:

Very tired decor. Shower poor. Toilet didn't flush properly. TV control didn't work. Just generally low standard for a city centre hotel in a nice city.

2026-05-14 • via Nuitee
E
Emily • couple • gb
10
2026-05-13 • via Nuitee
P
Paul • couple • gb
10
2026-05-12 • via Nuitee
D
David • solo_traveller • gb
4
In need of major refurbishment
Pros:

location

Cons:

Room was completely run down, stains all over the carpet and marks on the wall. The whole hotel looks like it needs a major revamp no idea on other rooms but mine was awful

2026-05-12 • via Nuitee
T
TRACY • family_with_children • gb
10
staff friendly, hotel clean, breakfast excellent
2026-05-11 • via Nuitee
R
Rachel • couple • gb
8
Great location and value for money
Pros:

It was lovely hotel, friendly staff and a central location

Cons:

The only little thing was that the tv signal kept going off all the time, but ruin our stay.

2026-05-11 • via Nuitee
A
Alex • couple • gb
1
2026-05-10 • via Nuitee
S
Samantha • family_with_children • gb
9
Buckley, comfy beds, nice and clean room
Pros:

like the fact that is old, it's very nice

2026-05-10 • via Nuitee
G
Gilly • solo_traveller • gb
9
Great night sleep 😴
Pros:

Really lovely staff,and helpful , amazing bed, great night sleep, great location, and breakfast was filling.

Cons:

Nothing.

2026-05-10 • via Nuitee
S
Steven • solo_traveller • gb
7
2026-05-10 • via Nuitee
G
Gillian • couple • gb
1
Disappointing and not what was expected for the money
Pros:

Nothing definitely not 4 stars as advertised

Cons:

The stairs were dirty, carpets on the stairs had rubbish on, dust and looked like they had never been hoovered.

The shower head was covered in limescale

There was only 1 working plug in the room

Kettle was hidden away in a cupboard behind the mirror, no one told us it was there so didn’t find it until leaving

The bar didn’t have ice and had to be talked through how to make an Aperol spritz as had no idea

2026-05-09 • via Nuitee