Macdonald New Blossoms Hotel, Chester

Hotels
•
Macdonald Hotels & Resorts
7.2 (4507 reviews)
St John St , Chester , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
Bar
See all facilities

Review Highlights

Pros:
Central Location
Friendly Staff
Good Service
Cons:
Dirty Rooms
Poor Maintenance
Value for Money Issues

Categories

Cleanliness
4.53
The rooms were filthy and lacked proper cleaning, with stains evident throughout.
Service
8.5
Staff were friendly and helpful, providing a good standard of service despite the issues.
Location
9.04
Great central location near shops and restaurants, convenient for exploring the city.
Room Quality
5.49
Rooms lacked effort in preparation; significant issues with cleanliness and maintenance.
Amenities
7.52
Basic amenities available but not adequately maintained, such as old furniture.
Value for Money
6.98
Given cleanliness issues, the price felt high for the condition of the hotel.
Food and Beverage
8.03
No specific food and beverage services mentioned, but standard for hotel tier.
Overall Experience
7.5
While the location and staff were positives, major cleanliness issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:05

Property Description

Central Location in Chester City Centre
The Macdonald New Blossoms Hotel offers the perfect blend of convenience and luxury, situated in the heart of Chester. Guests can easily explore the city's shopping, historic sites, and vibrant nightlife, all within walking distance.

Charming Rooms with Modern Amenities
Experience a harmonious mix of classic charm and contemporary comfort in our rooms. Featuring period details, flat-screen TVs, and en-suite bathrooms, each room provides a cozy retreat after a day of sightseeing.

Delicious Dining Options and Exceptional Service
Indulge in seasonal dishes made from the finest ingredients at our restaurant, or opt for a full English breakfast served with a smile. Our attentive staff ensures that your stay is memorable and hassle-free.

Ready to immerse yourself in the allure of Chester? Book your stay at Macdonald New Blossoms Hotel now!

Important information:

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Please note that the property has difficulty accommodating guests who are unable to leave a building unassisted. Guests with mobility restrictions are required to contact the property in advance to asses the risks and procedures in accessing the hotel.

Please note that the hotel doesn’t accept any cash payments.

When booking 7 rooms or more, different policies and additional supplements may apply.

The hotel a negotiated a discount at Eastgate Square Car Park for £10 per night where a QR code is available at reception.This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

7.2
Based on 4507 reviews
Cleanliness: 4.53
Service: 8.5
Location: 9.04
Room Quality: 5.49
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 8.03
Overall Experience: 7.5
A
ANDREW • couple • gb
1
Cons:

No hot water. Unable to shower. Was promised refund and have contacted hotel but havnt responded

2026-11-07 • via Nuitee
P
Pete • extended_group • gb
4
The location is great, but that’s all the place really has going for it. In desperate need for a refurb.
Pros:

Convenient city center location

Cons:

Very tired, 1 of 5 lights working in the main room, bath needed cleaning before use as did the kettle. Only one light operational in the bathroom. The water was tepid.

2026-11-06 • via Nuitee
L
LOUIS • couple • us
8
I good hotel for the location and comfort.
Pros:

It was a comfortable stay with a very good location. We were just around the corner from everything we wanted to see and do. The staff was lovely, and we left our luggage with them while we toured around for the day after checkout. They were very very accommodating.

Cons:

The property is older like most properties in England, but this one was not as updated as all the others that we stayed. Like other properties, there were no electrical plugs near the beds, so I had to plug in my C-Pap sleeping machine in an outlet across the room which made sleeping a bit awkward.

2026-11-06 • via Nuitee
S
Simon • couple • gb
10
2026-11-06 • via Nuitee
J
Joanna • couple • gb
7
Very good pleasant stay
Pros:

Location is great ! Rooms ideal and staff friendly and helpful!

2026-11-05 • via Nuitee
P
Penny • couple • gb
9
2026-11-05 • via Nuitee
G
Gillian • couple • gb
8
Would stay again in a different room !!!
Pros:

The staff were lovely
And the breakfast was delicious

Cons:

The cleanliness of the room
Stained carpet
Dust on skirting board
Cobwebs and mould on the window

2026-11-04 • via Nuitee
M
Michele • extended_group • gb
1
Awful & very disappointing
Pros:

When I arrived at my room, it looked like it was still occupied, dirty towels on the floor & in the bath, bed unmade & just a mess. I had to go back down to reception to tell them. They didn’t believe me & proceeded to check cleaning paperwork. I was exhausted after travelling and a day at work. I asked for another room but nothing was available, I had to wait in reception for over an hour for them to clean the room. I was told once ‘it won’t be long’ as the receptionist walked past me. I wasn’t offered a drink or even an apology apart from an ‘oh sorry’ after the cleaning rota was checked.
When I I’d eventually get to my room it was lovely and clean.

Cons:

The room to be ready when I got there. A more sincere staff approach & apology! An offer of a drink would’ve helped. As I was waiting so long I proceeded to eat some of my food I’d purchased to eat once I was in my room. A wait of over an hour when all i wanted was to collapse in my room was very poor.

2026-11-02 • via Nuitee
M
Marilyn • couple • gb
4
The staff was friendly and polite however the stay was uncomfortable as extremely cold conditions felt like outside weat
Pros:

It was nicely decorated and the staff was polite and friendly.

Cons:

There was no heating in the room and in these weather conditions that is not acceptable. It was not a comfortable sleep or stay due to this there was no warmth it was absolutely freezing. And there was ghost spotting and when we asked a staff member they said yes near a certain that was located by ours there is ghost spottings so I was further uncomfortable then.

2026-11-02 • via Nuitee
F
fiona • family_with_children • gb
10
Pros:

everything

Cons:

there was nothing to dislike

2026-11-02 • via Nuitee
A
Ann • family_with_children • gb
8
Pros:

The hotel was lovely and central. All staff were very friendly and helpful..Breakfast was very good

Cons:

No parking and for disabled its inconvenient to park on the Public Car Park.

2026-11-02 • via Nuitee
L
Lesley • couple • gb
4
No heating in hotel worn carpets
Pros:

Location

Cons:

Heating wasn’t working

2026-11-02 • via Nuitee
J
Julie • family_with_children • gb
7
Pros:

Location. Comfy bed.

Cons:

Little tired

2026-11-02 • via Nuitee
S
Sarah • solo_traveller • gb
6
Pros:

Location

Cons:

Noise from street, no breakfast, no heating

2026-11-01 • via Nuitee
A
allonzo • family_with_children • gb
4
Pros:

It's location in the centre

Cons:

No car parking and no beer on draught charged 5.30 for a small bottle peroni

2026-11-01 • via Nuitee
L
Lauren • family_with_children • gb
7
Pros:

It was really clean ,staff were really nice and helpful and the beds were really comfy and i slept well

Cons:

How dated the rooms were and the price was rather exspensive and bit if an old smell in the room.

2026-11-01 • via Nuitee
J
Jennifer • family_with_children • gb
3
2026-11-01 • via Nuitee
L
Lindsay • couple • gb
5
Was ok
Pros:

Location and shower was good

Cons:

Paid for double room with king size bed only the bed was 2 singles pushed together , disappointed at £140 a night . Also resident bar closed on a Saturday night . Room tired looking mouldy bathroom window . Ashame as a lovely building and location .

2026-11-01 • via Nuitee
L
Lauren • couple • gb
10
2026-11-01 • via Nuitee
M
Mann • couple • gb
7
Good stay overall, would stay again because of location
Pros:

Good location and very happy staff

Cons:

Shower in the bathroom had signs of mold and the corridors are confusing and not properly labelled with directions

2026-11-01 • via Nuitee