Albany Plaza Hotel

Hotels
5 (578 reviews)
3 Watervliet Avenue Extension , Albany , US
+1 518-438-8431

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Comfortable beds
Good food quality
Cons:
Dirty hotel
Misleading website information

Categories

Cleanliness
3.58
Old, dirty hotel with bathrooms full of mold, indicating a lack of cleanliness.
Service
7.05
While access issues occurred, service was eventually provided, reflecting decent service levels.
Location
4.59
Not explicitly mentioned but considered average for this hotel tier.
Room Quality
3.54
Access to an inferior room than reserved indicates poor room quality.
Amenities
3.07
Amenities are lacking, as stated by the absence of a pool and poor furniture conditions.
Value for Money
6.03
Given the issues encountered, value for money seems below expectations.
Food and Beverage
7.58
Food was mentioned positively, indicating good quality.
Overall Experience
4.55
Overall experience reflects a mix of positives and negatives resulting in an average feeling.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:20

Property Description

Luxurious Amenities
Indulge in comfort with plush carpeting, a microwave, and a refrigerator in every room. Enjoy entertainment with a flat-screen cable TV and stay connected with free Wi-Fi.

Culinary Delights
Start your day right with a hot breakfast buffet and savor southern cuisine at Delta Blue Grill, the hotel’s full-service restaurant.

Relaxation and Recreation
Unwind in style with 2 pools, including an indoor pool and a seasonal outdoor patio pool. Stay active at the 24-hour gym or catch up on work at the business center.

Experience a blend of luxury, convenience, and relaxation at Ramada Plaza by Wyndham Albany. Book your stay now for a memorable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5
Based on 578 reviews
Cleanliness: 3.58
Service: 7.05
Location: 4.59
Room Quality: 3.54
Amenities: 3.07
Value for Money: 6.03
Food and Beverage: 7.58
Overall Experience: 4.55
L
Linda • extended_group • us
3
Slept well but overall very disappointed with this hotel.
Pros:

I preface this with :You get what you pay for. Check in was fine. Clerk was welcoming. Other staff we encountered were also friendly. The beds were comfortable. Rooms were clean. Vanity and bathroom separate.

Cons:

Hallway to room was dimly lit. No pictures on the walls in the room but hooks remained. The bathroom had some "black stuff" in the corner of the tub. No cups to drink from. The eating area was also dimly lit and part of it was sectioned off and we were "served". The bread was not fresh and the waffle had a sour taste to it. The parking lot was potholes and bumps. The sign was poorly visible. There was a broken down bus in the parking lot with weeds growing around it. The pictures on Booking.com in no way reflected was was reality.

2026-10-31 • via Nuitee
N
NNG • solo_traveller • us
10
2026-10-28 • via Nuitee
Y
Yakub • couple • us
2
Pros:

Address not same

2026-10-26 • via Nuitee
B
Bruno • solo_traveller • br
9
Pros:

The room

Cons:

Nothing, very good for the price.

2026-10-25 • via Nuitee
R
Rey • family_with_children • us
1
No gym no pool
Pros:

I liked how close it was to things

Cons:

Basically had no gym no pool. TVs weren't working
Found a blood stain on my sheets

2026-10-21 • via Nuitee
B
Bimlesh • couple • us
1
2026-10-18 • via Nuitee
P
Portia • extended_group • us
10
I was very happy but the bathroom was very bad
Pros:

Please make sure to renovate the rooms especially the bathroom was not to my satisfaction at all

Cons:

Please renovate the bathrooms

2026-10-07 • via Nuitee
M
Marie-claude • family_with_children • ca
4
Non respect des réservations
Pros:

Nourriture, lits confortables, chambre propre

Cons:

À l'accueil, on nous a refusé accès à la chambre que nous avions réservée. On nous a demandé d'appeler le service de booking.com nous même pour confirmer la réservation. C'était plutôt difficile, car nous n'avions pas d'abonnement téléphonique pour appeler en provenance du pays où nous étions. Heureusement que nous avons trouvé une ligne 1-800 pour contacter booking.com.
Le service de l'hôtel a finalement donné accès à une chambre, mais inférieure à la valeur de la chambre que nous avions réservée.

2025-10-13 • via Nuitee
• family_with_children • us
2
Update the website!!!!! No where near what the website shows. No pool(which website shows two), old
Pros:

It had a bed I could sleep in

Cons:

Update the website!!!!! No where near what the website shows. No pool(which website shows two), old furniture, hallways and elevators stink, no wifi

2025-08-12 • via Nuitee
S
Steffany.salazar • family_with_children • us
1
Pros:

NOTHING

Cons:

An old, dirty hotel that smells of damp and dirt, bathrooms full of mold, social distancing rules, sticky mats, towels that smell used and dirty, everything is generally bad.

2025-08-11 • via Nuitee
Y
Yusubov • solo_traveller • us
7
2025-08-01 • via Nuitee
• extended_group • us
4
2025-07-15 • via Nuitee
J
Jordan • review category business travellers • us
8
Very good
2025-07-07 • via Nuitee
M
Mirian • family_with_children • us
6
2025-07-07 • via Nuitee
A
Anonymous • young couple • us
6
Pleasant
2025-07-03 • via Nuitee
J
Juan • partner
4
Pros:

Pictures on the website do not match the property and amenities are very limited. Needs to be inspected and renovated promptly outside and in. Broken receptacle coming off the wall behind the bed being a fire hazard. Shower tub is fragile, water leak all the time in the tub. No paper towel available in the room. Complementary breakfast was served by one staff member only if available. Carpet had bad smell as well. Pros: Good AC, comfortable bed, hot water in shower, close to downtown restaurants and activities.

2025-06-30 • via Nuitee
D
Daniel
2
I wouldn't stay here on a dare.
Pros:

The first room, (601), I was offered smelled heavily of smoke, and I needed to ask for a new room. The second room (402), was unclean. I found a ball of hair in the bed. The furniture was banged up and damaged. The light on the right side of the bed didn't have a plug for power. The bathroom had a hole in the ceiling tile directly over the shower. I checked for a camera, and though there wasn't one, I'm sure it had been there at one point, and the tile was never replaced.

I checked out a day early because I had requested room service to clean the room and provide new towels, but it never happened, and I didn't want to stay another day.

The continental breakfast that was included offered scrambled eggs, sausage, 3 kinds of bread, 3 kinds of cereal, and the employee wanted a tip for a free breakfast.

2025-06-30 • via Nuitee
B
Borhan • family
6
Pros:

Staff were nice but property is dirty, lots of dust inside the room, no fan in bathroom, poor lighting

2025-06-30 • via Nuitee
T
Thomas
8
Pros:

Great location, being close to I-90 and I-87. Close to dining and retail, which is super important to me. My room was not clean. 8”+ long hairs all over the place. I don’t blame management, because they have to have some trust that housekeeping will do their job. The bed was comfortable.

Carpeting everywhere is not clean- hallways, floor rugs & mats, elevator. They definitely need to vacuum a lot more. Presentation is everything.

2025-06-30 • via Nuitee
C
Coastal25170540123 • Business
2
Terrible arrogant front desk
Pros:

Horrible to get a room that has AC, TV fully functional. No room service. Taking their own time to fix the issues. Rude behaviour of front desk. Empty shower and shampoo bottle. Missing conditioner bottle. No waffle at breakfast on Fridays. Nightmare stay . Don't book for more than two days. They don't change anything.

2025-06-29 • via Tripadvisor