Arabella Hotel Sedona

Sedona is great! Breakfast was good, as was the main pool (not pool we were put near, but…)

Staff was extremely nice Ricardo was so friendly and helpful!!!

Loved all the humming birds. The patio with live music was a plus. Oh the spot with the sunset view was great.lots of restaurants within walking distance..

Localizacao com vista para a montanha
Quarto com varanda amplo e muito confortável
Atendimento muito bom pelos funcionários
Boa piscina
Estacionamento gratuito
Frigobar grande no quarto

Yogurt paired with fresh berries—this is the first time I've enjoyed such a treat during a stay.

I am writing to share feedback regarding my recent stay. While your staff was exceptionally friendly and did a wonderful job providing activities for the children, the physical condition of the hotel was highly disappointing. The property feels very old and outdated. Navigating the stairs without an elevator was difficult, and the heavily stained, black carpets significantly detracted from the experience. I hope the property undergoes the renovations it desperately needs, but unfortunately, I do not plan to stay here again.

Staff were excellent and the facility was clean and the service was great!

Arabella Sedona, Jaimie Courtney was fabulous working with the meeting space/all staff were so accommodating, and the breakfast was over the top/ highly recommend for group gatherings/from the other side of the world/and or right here in Arizona.

This was our second stay at the Arabella Hotel, and we will definitely be back. Terrific breakfast and a great location! The concierge recommended a few hikes that turned out to be perfect for our group.

Location music entertainment breakfasts

The property had so much to do and was in walking distance to restaurants and coffee shops. The view was amazing. Ricardo at the front desk was extra fantastic in giving a great guest experience welcoming guest to the property.

Lovely property

Check in staff was very nice and knowledgeable.

I've gotten away from writing reviews; Too many others don't put in the effort. And so many say the worst things for nothing. And don't get me started on the Influencers, at the top end; who I've seen hurt or destroy too many small businesses because the owner sees nothing beneficial in giving the influencer freebies or a collaboration.

There was nothing about the Arabella that I felt called for a review; it's a middle of the road, corporate style property that could be anywhere, and is nothing that would evoke the breathtaking beauty that is the setting for the tourist trap of Sedona.

The Arabella is a clean, contemporary styled hotel that should appeal to most Americans who don't want anything too old, too new, too chic or too dated, that would make them feel ill at ease.

The staff though is the best thing about this hotel. Informative, helpful, pleasant and sociable. From Jackie the Concierge to Zach (and almost everyone else) at the Front Desk, the staff is really the attraction at this hotel. And when my AirPods climbed out of my bag and went walk-about, the housekeeping staff returned them to lost and found.

I would note that my friend reserved a premium room, with a balcony, to enjoy the scenery. We were on the first floor and could not really see anything that would make this room Premium, and while the balcony was commodious, unless you were sitting in the hanging basket chair at one end of it, with the only view of the rocks around us, there really wasn't any view from the balcony.

But back to my ear pods...

It took Southwest TWO hours to get my plane into the sky, after the posted departure time. The plane was 24 years old with no place to charge my phone. When I finally arrived in Phoenix, I was in a state, and when I pulled my AirPods out of my ears, that was the last I thought of them, until I was on another SW plane at Phoenix Sky Harbor to fly home; and they weren't there. It wasn't until I got home, and checked Find My Phone that I realized the darned things were still in Sedona. I have no idea by what mechanism they managed to stay behind.

So....

I watch those Las Vegas videos detailing the exaggerated decline of Sin City, and how the poor place is at Hells Gate with no return. The unwarranted service charges drives these folks to distraction. But no one ever mentions what happens if you lose something...

When I called the Hotel Arabella to report my errant AirPods, the night clerk referred me to Ilostmystuff.com When I called back the next day, and talked to Zach, he left a message for the GM to call me, which did not happen. After about a week I wrote a rather pointed review here, empathetic to the hotels point of view, but disgruntled thanks to the experience of dealing with the lost and found website.

In my mind it amounted to extortion.

Service charges, and monetizing hotel services are one thing. Forcing a customer to deal with a third party for lost and found, with shipping costs that in my case either cost as much as the item, new; or half as much ($59) to ship it back to me. Either you pay up, or you forfeit your possession.

I googled this lost and found website and it's not making the hotels that use it any friends. Everyone roped into it is pissed off. And at some properties (NOT THE ARABELLA) they won't even let you come back to pick up the lost item once you report it.

Yet, when I talked to small business friends in SF, they ALL supported the Arabella Hotel's point of view. Customers are unreasonable, and even deceitful, and this is a way for the hotel to deal with lost and found items and cushion themselves from the worst of their customers.

There has to be another way.

In any case... After I wrote my pointed review here, the Arabella Hotel GM responded to me personally, and here on TA. He offered to ship my AirPods back to me at the hotel's expense.

Ken (the Arabella GM) made this offer UNCONDITIONALLY, without requests.

Since I had already spent the money to replace my AirPods, I did not counter-offer to pay for shipping, as I would have otherwise.

But, I did delete my original review, anyway. It seemed the right thing to do.

So, in short, while I'd prefer a more exotic property (like McMenamin's Crystal Hotel in Portland) this is a nice, clean, contemporary property, close enough to Tlaquepaque to walk on a reasonably temperate day. Its balconies, in the building we slept in, were not the view balconies we would have expected.

AND, the Irish pub next door (Mooneys) is evidently THE place to go in Sedona, for locals and tourists alike, in a town that rolls up its sidewalks with such alacrity at 8pm, it makes San Francisco seem like the all night town it most certainly is not.

But be mindful of your possessions, if you lose them... now you know.

De ligging is perfect, mooi zwembad en goed ontbijt.

Views all around property .
Walkable to many places we wanted to visit.
Hotel very cute lovely late night music entertainment.
Rooms very clean just wished they were a little bigger staff very friendly .
Grounds were beautiful outside of our ground level room .
Lovely destination!
Breakfast was spectacular!