Best Western Inn at the Rochester Airport

Hotels
•
Best Western
7.8 (750 reviews)
395 Buell Road , Rochester , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Clean rooms
Cons:
Noisy
Outdated amenities
Inconsistent breakfast quality

Categories

Cleanliness
7.55
Mixed sentiments; some comments described the room as clean, others expressed issues.
Service
8.55
Generally positive feedback regarding helpful staff and shuttle service.
Location
8.55
Many reviews highlighted proximity to the airport and convenient access to FSU.
Room Quality
7.55
Complaints about outdated facilities and comfort, but some found it satisfactory.
Amenities
7.55
Limited amenities noted; breakfast quality varied among guests.
Value for Money
7.05
Reviews suggested the price did not match the condition of the hotel.
Food and Beverage
7.05
Breakfast received mixed reviews; some were satisfied while others expressed disappointment.
Overall Experience
8.55
Most guests had a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:05

Property Description

Convenient Location
Located across from the Greater Rochester International Airport and just off Interstate 390, Best Western Inn at the Rochester Airport offers easy access for travelers.

Comfortable Accommodation
The hotel provides well-equipped rooms with free Wi-Fi, work areas, and coffee makers. Guests can unwind with cable TV in their rooms, ensuring a comfortable stay.

Great Amenities
Enjoy a complimentary continental breakfast, evening cookies, and 24-hour coffee service. Stay active at the hotel's gym, providing a convenient way to keep up with your fitness routine.

For a convenient and comfortable stay near Rochester's key attractions, book your stay at Best Western Inn at the Rochester Airport.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Public parking is possible on site (reservation is needed) and charges may be applicable.

  • Internet

    Wired internet is available in some hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 750 reviews
Cleanliness: 7.55
Service: 8.55
Location: 8.55
Room Quality: 7.55
Amenities: 7.55
Value for Money: 7.05
Food and Beverage: 7.05
Overall Experience: 8.55
J
Johanna • solo_traveller • at
7
2026-05-30 • via Nuitee
H
Henry • solo_traveller • us
7
2026-05-29 • via Nuitee
S
Sandra • solo_traveller • us
6
Ok not up to expectations but was close to airport and shuttle service very good
Pros:

Near to airport

Cons:

Coffee machine I. Room didn’t have pod tray so couldn’t have I. Room coffee. Outlets did not hold plugs securely

2026-05-28 • via Nuitee
K
Katherine • solo_traveller • es
5
2026-05-27 • via Nuitee
A
Alex • family_with_children • us
10
2026-05-26 • via Nuitee
C
christopher • couple • us
10
2026-05-25 • via Nuitee
J
JENHOPKINS • family_with_children • ca
2
Chaotic, unprofessional, and careless — Western Inn turned our booking into a disaster.
Cons:

We booked a room at Western Inn in Rochester, US, through Booking.com. The site stated that payment would be taken at check‑in, and we provided our credit card details as required. However, just 30 minutes before our arrival, we received an email claiming there was an issue with our card and asking us to pay within two hours to avoid cancellation. We immediately called the Inn and completed the payment.

Despite this, the Inn messaged us saying our reservation had been cancelled. When we called for clarification, the staff were dismissive and said they couldn’t help, suggesting we book a different room with one king bed instead of the two queen beds we originally reserved.

When we arrived in person, the receptionist told us our room had already been given away. The manager refused to properly listen to our concerns and insisted the only option was to upgrade to a Premium Suite at nearly double the price. We declined and requested at least the remaining available room, as we were traveling as a family.

This was one of the most frustrating and unprofessional hotel experiences we’ve had. I would not recommend this Inn.

2026-05-25 • via Nuitee
T
Takfarinas • family_with_children • us
10
2026-05-24 • via Nuitee
R
Richard • solo_traveller • us
10
2026-05-24 • via Nuitee
R
Robbins • couple • us
7
unedrwhelmed
Pros:

The room was clean and bed was comfortable

Cons:

For the price I thought the room was very small,more like a Motel 6 or Economy Inn.The towels were not very plush and there was no bar soap only liquid.I thought it was overpriced

2026-05-19 • via Nuitee
E
Eran • couple • il
2
Pros:

אין זרם מים
לא הכי נקי

2026-05-19 • via Nuitee
R
Richard • couple • us
10
2026-05-18 • via Nuitee
A
Amy • couple • us
8
2026-05-17 • via Nuitee
G
Gina • couple • us
10
I wish I could of stay a few days!
Pros:

The 2 staff members 1st shif and last shif were great! Shuttle was a plus! Breakfast was good!

Cons:

Nothing

2026-05-16 • via Nuitee
V
Valerie • family_with_children • us
8
Good place to stay for a short while.
Cons:

The smell of the building the door key you had to shae/jiggle it around to get in the room. A lot out of date but it was great for sleeping a few night's only.

2026-05-15 • via Nuitee
J
J • couple • us
7
2026-05-14 • via Nuitee
L
Luis • solo_traveller • es
8
Buena relacion calidad-precio
Pros:

Nos pillaba de camino hacia las cataratas del Niagara y buscabamos algo econimico con alojamiento y desayuno. Cumplio nuestras espectativas. Con ascensor para las habitaciones. Hotel tranquilo. Personal atento y agradable. Parking gratuito.

Cons:

A pesar de ser de los mejores desayunos que nos hemos encontrado estos dias, nos siguen pareciendo justitos comparado con hoteles españoles. Tenia huevos revueltos, fruta, un par de cosas de bolleria, avena, gofres y tortitas, cereales y tostadas. A parte de cafe, zumos e infusiones. En una de las habitaciones la ducha funcionaba regular.

2026-05-12 • via Nuitee
C
Claire • solo_traveller • cg
6
2026-05-12 • via Nuitee
T
Tammy • solo_traveller • us
10
Pros:

The front desk staff was very friendly and helpful.

Cons:

We have no complaints

2026-05-11 • via Nuitee
S
Susan • family_with_children • us
5
Pros:

Location was good and it was nice to have free shuttle service to /from the airport.

Cons:

We had to wait for 30 minutes for the hotel shuttle to pick us up from the airport after being told it would be only 10 minutes.

2026-05-05 • via Nuitee