Best Western Inn at the Rochester Airport

Hotels
•
Best Western
7.3 (617 reviews)
395 Buell Road , Rochester , US
+1 585-436-4400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
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Review Highlights

Pros:
Excellent airport location / very convenient
Friendly, helpful staff and early shuttle service
Many guests reported very clean rooms and hallways
Good price / reasonable rates
Basic breakfast provided
Cons:
Frequent noise from planes landing overhead
Occasional strong odors or mildew in rooms/hallways
Dated rooms and fixtures; needs updates
Maintenance and hygiene issues (peeling shower panels, empty soap dispenser, filthy chair)
Inconsistent front-desk/shuttle coverage and at least one reported aggressive staff incident

Categories

Cleanliness
7
Mixed reports: many guests praised very clean rooms and hallways, but there are several complaints about mildew/odors, a filthy desk chair, sticky floors and maintenance-related cleanliness issues.
Service
8
Generally strong: staff frequently described as friendly, helpful and considerate (early shuttle, bagged snacks), though some reports note unattended front desk periods and at least one severe negative interaction.
Location
9
Outstanding for airport travelers: repeatedly noted as right near/across from the airport and very convenient; proximity to a nearby BBQ restaurant also mentioned positively.
Room Quality
6
Below average: complaints about small rooms, old fixtures, hard pillows/beds, peeling shower panels, low water pressure and occasional strong cleaning solvents or unpleasant odors on arrival.
Amenities
6.8
Mixed: helpful airport shuttle (including early runs) and basic breakfast available, but limited on-site dining options, occasional maintenance issues (empty soap dispenser) and inconsistent front-desk/shuttle coverage.
Value for Money
7.5
Generally perceived as reasonable/cheap for the location; several guests mentioned good rates, though some felt the property’s condition did not fully match price expectations.
Food and Beverage
6.8
Moderately positive but uneven: breakfast received several compliments for being adequate, but guests reported poor coffee machines and limited dining options nearby.
Overall Experience
7.3
Mixed-to-positive overall: many guests were satisfied (clean rooms, helpful staff, excellent location), but recurring issues with odors, dated rooms and occasional service/maintenance failures lowered consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location
Located across from the Greater Rochester International Airport and just off Interstate 390, Best Western Inn at the Rochester Airport offers easy access for travelers.

Comfortable Accommodation
The hotel provides well-equipped rooms with free Wi-Fi, work areas, and coffee makers. Guests can unwind with cable TV in their rooms, ensuring a comfortable stay.

Great Amenities
Enjoy a complimentary continental breakfast, evening cookies, and 24-hour coffee service. Stay active at the hotel's gym, providing a convenient way to keep up with your fitness routine.

For a convenient and comfortable stay near Rochester's key attractions, book your stay at Best Western Inn at the Rochester Airport.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.3
Based on 617 reviews
Cleanliness: 7
Service: 8
Location: 9
Room Quality: 6
Amenities: 6.8
Value for Money: 7.5
Food and Beverage: 6.8
Overall Experience: 7.3
D
Donald • couple • us
10
Nice clean hotel near the airport.
Pros:

Location

2026-10-25 • via Nuitee
E
Edith • solo_traveller • ch
6
2026-10-22 • via Nuitee
H
Howard • couple • us
8
Great location and basic hotel
Pros:

Breakfast was good for the size of the property

Cons:

Alittle noisy because it is on the landing approach but it is an airport location so that is to be expected

2026-10-18 • via Nuitee
L
Linda • family_with_children • us
9
Pros:

Staff were very friendly and helpful

Cons:

Room was small is the only thing I could even think about saying but was comfortable

2026-10-16 • via Nuitee
F
Flashbooings • family_with_children • us
9
2026-10-16 • via Nuitee
P
Peter • extended_group • hn
4
Hotel needs better management with maintenance and cleanliness
Pros:

I liked the airport shuttle that ran starting 3:30am. Had an early flight and the early shuttle was why I booked with best western. The desk clerk was helpful as there was no restaurant in walking distance that was open so he made me a bagged snack of yogurt, apple, banana and muffin....very considerate of him..

Cons:

The room was poorly maintained. The soap dispenser in the shower was empty. The shower wall panels were peeling off in one area and the shower style was a tub that you had to step up into. The rolling chair at the desk was so filthy that I didn't want to sit in it. It looked like someone had spilled coffee on it and it had soaked in. This hotel is not inexpensive but it is what I would expect from a budget motel.

2026-10-15 • via Nuitee
K
Kristen • family_with_children • us
8
2026-10-14 • via Nuitee
C
Curt • couple • us
7
2026-10-12 • via Nuitee
R
Ray • couple • us
9
2026-10-10 • via Nuitee
T
Theresa • couple • us
5
Older facility needs upgrades.
Pros:

Close to airport and great Barbecue restaurant right next store.

Cons:

The beds, bedding etc.

2026-10-09 • via Nuitee
C
Catherine • family_with_children • us
10
Friendly staff, clean rooms
Pros:

Clean

2026-10-09 • via Nuitee
G
Georgia • solo_traveller • us
8
2026-10-09 • via Nuitee
P
Patrick • couple • us
8
2026-10-08 • via Nuitee
M
Melvin • solo_traveller • us
9
Pros:

Very peaceful

Cons:

The plane flying over

2026-09-20 • via Nuitee
A
Anat • family_with_children • il
8
2026-09-16 • via Nuitee
E
Elias • solo_traveller • us
10
2026-09-16 • via Nuitee
T
Thomas • solo_traveller • us
10
Exceeded my expectations!
Pros:

Excellent service! Clean rooms and comfortable bed!

Cons:

The water pressure in the shower was little low for me but was adequate.

2026-09-15 • via Nuitee
R
Ralph • solo_traveller • us
7
Stay was ok cleanness was alright we couldn’t get passed the mildew smell in the room was bad
Pros:

Reasonable

Cons:

The mildew smell in the room

2026-09-11 • via Nuitee
D
Debra • solo_traveller • us
10
Pros:

Very convent to the airport.

2026-09-11 • via Nuitee
M
Michelle • couple • us
8
Super clean room, very nice staff. Property is really old and could use a makeover
Pros:

It was very clean!!!

Cons:

Seems like the front desk staff was also covering the shuttle. A couple of times during my stay there was no one at the front desk for quite a while

2026-09-10 • via Nuitee