Best Western Inn at the Rochester Airport

Hotels
•
Best Western
7.8 (809 reviews)
395 Buell Road , Rochester , us
+1 585-436-4400

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Clean rooms
Cons:
Noisy
Outdated amenities
Inconsistent breakfast quality

Categories

Cleanliness
7.55
Mixed sentiments; some comments described the room as clean, others expressed issues.
Service
8.55
Generally positive feedback regarding helpful staff and shuttle service.
Location
8.55
Many reviews highlighted proximity to the airport and convenient access to FSU.
Room Quality
7.55
Complaints about outdated facilities and comfort, but some found it satisfactory.
Amenities
7.55
Limited amenities noted; breakfast quality varied among guests.
Value for Money
7.05
Reviews suggested the price did not match the condition of the hotel.
Food and Beverage
7.05
Breakfast received mixed reviews; some were satisfied while others expressed disappointment.
Overall Experience
8.55
Most guests had a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:05

Property Description

Convenient Location
Located across from the Greater Rochester International Airport and just off Interstate 390, Best Western Inn at the Rochester Airport offers easy access for travelers.

Comfortable Accommodation
The hotel provides well-equipped rooms with free Wi-Fi, work areas, and coffee makers. Guests can unwind with cable TV in their rooms, ensuring a comfortable stay.

Great Amenities
Enjoy a complimentary continental breakfast, evening cookies, and 24-hour coffee service. Stay active at the hotel's gym, providing a convenient way to keep up with your fitness routine.

For a convenient and comfortable stay near Rochester's key attractions, book your stay at Best Western Inn at the Rochester Airport.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 809 reviews
Cleanliness: 7.55
Service: 8.55
Location: 8.55
Room Quality: 7.55
Amenities: 7.55
Value for Money: 7.05
Food and Beverage: 7.05
Overall Experience: 8.55
C
Cindy • couple • ca
1
Horrible Experience, Hygiene Violation, Refusal of Service & Verbal Aggression
Pros:

Nothing

Cons:

All

2026-08-29 • via Nuitee
A
Alexandra • solo_traveller • de
2
Pros:

Die Nähe zum Flughafen war top, es gab grab bags für Reisende, die früher anreisen mussten - leider nur 2 Stück für 4 Personen....

Cons:

Die Zimmer hatten einen unangenehmen Geruch, die Kaffeemaschine hat eigentlich nur braunes Wasser gebrüht, die Kissen und das Bett waren steinhart, man hat nachts die Flugzeuge sehr laut wahrgenommen

2026-08-23 • via Nuitee
J
Johannes • solo_traveller • de
8
2026-08-21 • via Nuitee
A
Andrew • solo_traveller • us
7
2026-08-21 • via Nuitee
D
Damien • solo_traveller • au
4
Low end
Pros:

The rate

Cons:

Planes flying directly overhead landing at the adjacent airport. Dirty sticky floors

2026-08-20 • via Nuitee
B
bootyman22 • solo_traveller • us
8
Pros:

Very clean and comfortable. Slept very well.

Cons:

Water pressure was a little low.

2026-08-19 • via Nuitee
E
Elizabeth • solo_traveller • us
7
Pros:

Clean, hallways smelled good. Breakfast

Cons:

Na

2026-08-13 • via Nuitee
C
christina • extended_group • us
8
2026-08-13 • via Nuitee
N
Norma • solo_traveller • us
8
2026-08-11 • via Nuitee
J
James • solo_traveller • us
8
Nice place for the price and location.
Pros:

Conveniently located right near the airport entrance. My room made me wish I was staying longer. The two room suite was spacious and comfortable.

Cons:

There was a very strong odor when I checked in that may have been a cleaning solvent. After a couple of hours it was much less noticeable.

2026-08-10 • via Nuitee
M
Michael • solo_traveller • us
8
2026-07-25 • via Nuitee
C
Colomaio • couple • us
6
This is a little gem of a place. Fix the pillows and perfume from the carpet fresh and I would come and there to stay e
Pros:

Convenient to the airport. Staff was friendly.

Cons:

The pillows were horrible. They should be replacing them but these appeared to be old. Too much carpet fresh on the floors and the building. If your property is cleaned you should not have to cover it up with that stuff that chokes you. As someone with asthma I didn’t sleep the entire night because I could not breathe even with the air on high.

2026-07-22 • via Nuitee
M
Michael • couple • us
8
The staff was great and very accommodating
Pros:

Clean rooms and friendly staff

Cons:

Small room no microwave

2026-07-21 • via Nuitee
C
Cruiser22272850699 • Business • Flint, Michigan
8
What this place is....
Pros:

This is not the 5 star romantic getaway but its a decent spot that does the job. The 1 part that sets this place aside is the staff. They act like they really care. They will even wash and fold your laundry. If you get time talk to them... they all seem so interesting.

2026-07-20 • via Tripadvisor
R
raffauf • solo_traveller • us
7
Good value for a short stay
Pros:

Location and value

Cons:

A little worn but ok

2026-07-20 • via Nuitee
D
Dean • couple • us
8
2026-07-20 • via Nuitee
M
María Herrando • family_with_children • es
5
2026-07-20 • via Nuitee
J
Jason • solo_traveller • us
6
Pros:

Associates working were very nice and attentive

Cons:

Cleanliness of the room really should have been better.

2026-07-16 • via Nuitee
K
Karl Smolenski • family_with_children • us
6
Convenient location to ROC airport
Pros:

Location, staying here only because of the location. Picking up family from the airport at midnight and needed a place to stay, This hotel is so close to the airport. room was fine and there was breakfast.

Cons:

Parking lot is confusing, breakfast was fine but nothing special.

2026-07-14 • via Nuitee
S
Susan • solo_traveller • us
8
Due to a delayed flight, we needed a place to stay near the airport and it was a great value.
Pros:

The staff was the best! So helpful and friendly, and willing to go out of their way to help.

2026-07-11 • via Nuitee