Quality Inn & Suites Greenville - Haywood Mall

The marijuana smell was extremely strong at times. This caused my young daughter to ask unnecessary questions. Was also asked to buy sex while at the pool, with again my young daughter close by. It took several times of saying no before the woman would leave. We ended up checking out early.

Beside my room people were noisy and smoking weed , they were making noise and screaming very late , Not time to relax or sleep this is our 3rd time in the hotel

I didn't like that the property continued to attempt to charge my credit card after check-in because they didn't fully charge me for the deposit at check-in. I turn my credit card off to avoid charges that I don't authorize.

The price was raised we think due to a concert taking place in Greenville. The price we paid for one night did not match the quality of the hotel or the location.

It was absolutely disgusting, stains and hairs in and on the bed, mold on the toilet paper holder, everything in the room had stains and REEKED of smoke. We wasted $300+ on this hotel room because we didn’t even end up staying here it was so dirty.

There was a dried Loogie on the wall behind the door when we checked in and they said we would have to deal with it until housekeeping got there in the morning.

Nothing they were rude , false advertisement and refused to give any bit of a refund , didn’t have comforters sheets were dirty and bloody

The hotel changed my reservation (without me knowing until we checked in) to a room that did not accomadate my family. When questioned they ADMITTED TO OVERBOOKING the hotel. Since I originally booked with a third party, they tried to blame the third party for changing the reservation...Even though the women at the counter already stated the hotel overbooked. So I immediately called the tbird party to try to find another room. Unfortunately, everything else was sold out in the area due to a couple big concerts and local events that were taking place.
The third party contacted the hotel on a couple occasions to find a resolution and the hotel did not respond. Unbeknownst to me, third party cancelled my reservation after 1am while my children and I slept. I was woken up by a phone call that said we needed to leave the room because we cancelled and didn't pay for it (it was prepaid through 3rd party and refunded through 3rd party...Again, I was not aware of this because it happened in the middle of the night while we slept. I didn't see the email until after we were forced to leave). I told the women on the phone the 3rd party had been trying to call the property and find a resolution and they were supposed to be taking care of it. She told me she would call me back, and never did.
Next thing I know a manager is at the door telling me we need to leave immediately or he would call the police on us. Remind you, I was just woken up and my children are still asleep. He had his phone out pretending he was about to call the police and told me some story about another family waiting to check in and needed the room. Which was clearly a lie, since the room was reserved to me and no one checks in at 9am. He did not care to hear my side of the story, that his property was at fault, or that we didn't even know any of this was happening as we were just woken from sleep.
I am completely disgusted by the way they handled this.

People beside our bedroom were smoking weed all the smell was going in our room, Also they went to sleep at midnight and they were up at 2:30 am making a lot of noise and babies crying, We couldn’t go back to sleep

I checked in to run 140 no air and they move me the next day to run 132 in the air was out there in that room and I called and reported both times and only thing that Staff could tell me is they can move me to another wrong at that point all the drive and everything I was just over it

Breakfast time extended

Lighting