The Jay, Autograph Collection

Hotels
•
Autograph Collection
9.2 (288 reviews)
433 Clay Street , San Francisco , us
+1 415-296-2900

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
High-end amenities
Cons:
Cleanliness issues
Slow food service

Categories

Cleanliness
8.39
The fridge was not cleaned out from previous guests, indicating a cleanliness issue.
Service
9.36
Some staff members were friendly, but service in the restaurant was slow.
Location
10
Great location with walking distance to attractions and public transit.
Room Quality
9.4
Lovely room with great view, but some noise issues reported.
Amenities
9.85
High-end amenities, quick elevators, and free water stations.
Value for Money
8.88
Good location and amenities but prices may not reflect room comfort.
Food and Beverage
8.34
Brunch service was slow and disorganized.
Overall Experience
9.39
Overall decent stay but left feeling disappointed due to multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:16

Property Description

Luxurious Accommodation and Amenities
This hotel in San Francisco's Financial District boasts spacious guest rooms with 65-inch flat-screen TVs, goose-down duvets, and wireless internet. The state-of-the-art fitness center ensures guests can stay active during their stay.

Prime Location and Access
Situated steps away from Chinatown and the Ferry Building, guests at The Jay, Autograph Collection can enjoy stunning views of the city's skyline. With easy access to the legendary cable car lines, exploring popular attractions is a breeze.

Convenient Proximity to Attractions
Within a short drive to Fisherman's Wharf and a walking distance to Chinatown and Union Square, this hotel is ideal for both leisure and business travelers. Corporate offices like Merrill Lynch and JPMorgan are also close by.

Book your stay at The Jay, Autograph Collection for an unforgettable San Francisco experience!

Important information:

Some of the services and facilities listed herewith may not be available on a 24-hour basis or without advance request. Fees on certain facilities/services may apply.

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Pet rooms can only be reserved directly with Driftwood Lodge over the telephone.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 17 years old and over stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and costs USD 16.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 85.50 per day.

Location

Guest Reviews

9.2
Based on 288 reviews
Cleanliness: 8.39
Service: 9.36
Location: 10
Room Quality: 9.4
Amenities: 9.85
Value for Money: 8.88
Food and Beverage: 8.34
Overall Experience: 9.39
B
BAHAR • couple • tr
9
Konforlu bir konaklama
Pros:

Konumu, oda manzarası, odanın büyüklüğü çok iyiydi. Oda ve eşyalar yeni duruyordu, konforluydu.

Cons:

Otel bilgilerinde yazıyormuş ama dikkat etmemişiz, wifi kullanımı için ekstra ücret aldılar, ilk defa denk geldiğimiz mantıksız bir uygulama

2026-07-20 • via Nuitee
G
Gilbert • couple • nl
8
2026-07-19 • via Nuitee
Y
Yusuf • couple • tr
9
Genel olarak iyidi
Pros:

Odaları genişliği

Cons:

Resepsiyon üst katta

2026-07-18 • via Nuitee
3
381khalilj • Couples
8
Beautiful Hotel
Pros:

Visited the Jay Hotel over Fourth of July weekend and had an overall great stay. The hotel is very modern, and I absolutely loved the decor, atmosphere, and overall vibe. Everything was exceptionally clean, and the rooms were beautiful, comfortable, and well maintained. The location is also excellent and made it easy to explore San Francisco.

The only downside was the service at the third-floor restaurant. Even though it was at very low occupancy, we waited about 25 minutes to be seated for brunch as hotel guests. After being seated, no one came to our table for around 20 minutes until we flagged down our waiter just to place our order. He brought our menus and took our order, but we still didn't receive water until nearly 40 minutes later after reminding him twice. After that, we hardly saw him again until it was time to pay the bill.

The hotel itself was fantastic, and I'd absolutely stay here again because the rooms, cleanliness, design, and overall experience were excellent. I just hope the restaurant service improves, as it didn't match the high standard set by the rest of the hotel.

2026-07-07 • via Tripadvisor
T
TwoFriendsTravel • Couples • Connecticut
6
Very Worn but Clean and Great Views
Pros:

We were a bit surprised at how worn and beat up the hotel was since we thought it had recently been extensively renovated. The carpets were especially worn and old.

At the same time, it was super clean, the location was good for our purposes and the beds seemed newer and were very comfortable. We had a great view and no issues with the elevators that others have mentioned so perhaps they fixed that.

Overall it was good but not as upscale and new as we expected for the price point and it does not look like it underwent a substantial renovation only a few years ago. It looks like they probably just replaced the furniture.

Be aware that overnight parking is valet only and it's currently $91/night with tax. There is self parking a couple of blocks away but it's cobblestones and not great if you have a bunch of luggage so be ready for the big price tag. The valet service itself was good.

2026-07-04 • via Tripadvisor
K
kelly • family_with_children • us
10
2026-07-04 • via Nuitee
S
sunjic • Couples
10
Thank You Jenna
Pros:

Jenna was extremely kind and helpful. Just what I needed for a one night stay. Wasn’t pleased with my original room so she was kind enough to show me few other options and recommended me the perfect room. Because of her I was able to enjoy my trip. Thank you so much Jenna

2026-06-27 • via Tripadvisor
G
Guangxue • couple • us
1
I booked a room with bay view, but they settled a room with city view. No any good excuse, no more explanation. Stuff wa
2026-06-27 • via Nuitee
E
Emma • solo_traveller • ca
9
2026-06-26 • via Nuitee
T
Tyler • couple • us
4
Clean and Comfortable but Noisy
Pros:

Room and hotel were clean and comfortable. Views were pretty good and we liked the lounge sofa.

Cons:

I could clearly hear conversations in the next room, both morning and night. This was especially annoying in the morning while we were trying to sleep in. I could also hear people walking around above us. The rooms need much better noise isolation.

The mini-fridge has no temperature controls and could be colder.
The drinks at the bar weren't very good.

2026-06-25 • via Nuitee
C
CAGRI OYTUN • family_with_children • tr
5
Disappointing stay despite a good location.
Pros:

Location and the third floor restaurant

Cons:

The room, especially the bathroom and toilet area, was not clean. The extra bed provided for our 13-year-old son could hardly be called a bed. It was more like a very hard sleeping surface, and it creaked constantly throughout the night. Charging an extra-bed fee for something of that quality is quite disappointing, especially for a child.

Overall, apart from the restaurant on the third floor and the hotel’s location, there was very little that we were satisfied with. Unfortunately, this was not a pleasant experience, and we would not consider staying here again.

2026-06-21 • via Nuitee
G
Gabriel • extended_group • us
9
2026-06-07 • via Nuitee
A
Aleksandr • solo_traveller • ar
10
2026-06-06 • via Nuitee
R
ronaw754 • Business • San Mateo, California
10
Amazing hotel, will definitely come back
Pros:

Amazing location, very central. Rooms are new, large and well appointed. The price is fair for the quality. Nicholas at the front desk was very helpful and professional managing our group reservation.

2026-06-02 • via Tripadvisor
A
Alice • solo_traveller • us
10
Stayed here many times. It never disappoints.
Pros:

Excellent view of the bay. Good decor.

2026-05-31 • via Nuitee
S
Sorokina • couple • mx
7
Pros:

Кровать

Cons:

Было не очень чисто, и была плохая уборка

2026-05-26 • via Nuitee
A
Akiko • couple • us
10
2026-05-26 • via Nuitee
E
Erin • couple • us
8
2026-05-25 • via Nuitee
S
Szymon • solo_traveller • pl
8
Cons:

Es gibt zu wenige Fahrstühle im Hotel. 20-30 Minuten Wartezeit in Stoßzeiten

2026-05-24 • via Nuitee
J
Jakeer • couple • ch
10
2026-05-24 • via Nuitee