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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Soundproof rooms
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Facilities for disabled guests
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Non-smoking throughout
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Emergency cord in bathroom
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Convenient Location
Situated directly at Heathrow Terminal 2 with Terminal 3 just a short walk away, Hilton Garden Inn London Heathrow Terminal 2 and 3 offers unparalleled convenience for travelers.
Modern Amenities
Enjoy air-conditioned rooms, a fitness centre, a restaurant, room service, and 24-hour front desk, all complemented by free WiFi throughout the property. Unwind at the rooftop bar with stunning views of the runways.
Comfortable Accommodation
Relax in guest rooms featuring a flat-screen TV, a private bathroom with shower and free toiletries. Start your day right with a continental breakfast.
Experience comfort and convenience at Hilton Garden Inn London Heathrow Terminal 2 and 3. Book now for a memorable stay!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Children and extra bed policy
Children ages 6 and older are allowed.
Children from 6 years old to 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Hotel room was clean, facilities were good.
.I specifically booked this hotel because I expected it to be accommodating for families and young children. The listing clearly stated that a free cot was available, which was important for us travelling with a toddler.
However, when the cot arrived, it had no mattress whatsoever. When I contacted reception, rather than apologising or showing any concern, I was bluntly told “it’s the law” — which made very little sense considering we regularly stay in hotels that provide safe, suitable cot mattresses without issue.
What concerned me most was the proposed “solution” from staff: putting a duvet inside the cot to act as a mattress. Aside from being completely inappropriate, this is not considered safe sleep practice for young children.
As a result, my toddler had to sleep in the bed with me instead. I was staying in the bed alone with him and barely slept because I was constantly worried he would fall out during the night. It completely defeated the purpose of specifically booking somewhere that advertised itself as family-friendly with a cot available.
The whole interaction was handled poorly. No apology, no empathy, and the reception staff came across as rude and dismissive. Travelling with a small child is stressful enough without having to argue over basic safety and expected amenities.
Very disappointing experience from a hotel brand you’d expect much better from.
Easy access to T2.
Clean and comfortable. Made life easy for travelling and a good calm start to holiday flight.
Amazing Runway Bar. Recommended!
Scanning room card for lift. Didn’t get told about this and instructions were too small to notice!!
Did not habe Breakfast
Finding the hotel was extremely difficult at the airport.
They say it is 10 t0 15 minutes to terminal 3. If you had a car maybe.
Location
Might be a brand standards thing, but no biscuits, completely empty minibar so no choice, felt miserly for the price
Lovely.
All nice
Convenient
N/a
Great location. Very comfortable bed and shower. Quiet. Very convenient for the terminal
Charging for drop off is a bit ridiculous. We had to drag bags across the carpark from the free hire car drop off zone. The hire car taxi was prepared to drop us at the door but it’s £7.50 fee. Removing that drop off fee would have improved the experience.
So easy for Heathrow T3
N/A
Everything was modern, clean & functional.
Steps
Exactly right location for T2
Can't beat the location if you need to catch a flight out of Heathrow.
It was expensive for what it was.
Convenient, clean and quiet.
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