The Pearl Hoi An

Hotels
9.2 (1406 reviews)
An bang Beach Cam An ward , Hoi An , VN
+84 235 2208 888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Awesome pool
Diverse breakfast
Cons:
Cleanliness issues
Poor beach conditions
Suspicious staff behavior

Categories

Cleanliness
7.79
The reviews indicate issues with cleanliness, including musty bedding and littered beach areas.
Service
9.99
General good service mentioned, but some instances of suspicious staff behavior described.
Location
9.8
The hotel's location is convenient with shuttle access to the old town.
Room Quality
8.75
Rooms are clean at first glance but have some issues like musty bedding; spacious accommodations noted.
Amenities
8.78
Amenities are provided but the pool and activities are described as lacking for a luxury resort.
Value for Money
9.97
Given the impressive amenities and rooms, despite some negatives, overall value felt reasonable.
Food and Beverage
8.79
Breakfast was diverse, but concerns about food safety with seafood were raised.
Overall Experience
9.76
Despite significant drawbacks, some aspects of the stay were very enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:50

Property Description

Luxurious 5-Star Aparthotel by the Seafront

Exquisite Amenities: Citadines Pearl Hoi An boasts a private beach area, a refreshing pool with a stunning view, and convenient on-site parking. Indulge in the restaurant, 24-hour front desk, and free WiFi available throughout the property.

Comfortable Accommodation: Enjoy air-conditioned units with modern amenities such as a flat-screen TV, safety deposit box, and private bathroom. Some units offer breathtaking sea views and a relaxing balcony for a perfect retreat.

Family-Friendly Features: With an indoor play area, outdoor play equipment, and a picnic area, families are sure to have a delightful stay. Create lasting memories at Citadines Pearl Hoi An.

Book now for an unforgettable experience at Citadines Pearl Hoi An!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 1406 reviews
Cleanliness: 7.79
Service: 9.99
Location: 9.8
Room Quality: 8.75
Amenities: 8.78
Value for Money: 9.97
Food and Beverage: 8.79
Overall Experience: 9.76
E
Edyta • couple • pl
10
Świetne położenia nad samym morzem , by móc wyciszyć się od zgiełku miasta,
Pros:

Hotel ma kompleks basenowy i dostęp do morza.
Śniadania były wielokulturowe i pyszne 😁
Polecam serdecznie Joy na recepcji była bardzo uprzejma i pomocna.

2026-10-17 • via Nuitee
S
Simon • extended_group • gb
10
Really relaxing great staff
Pros:

It was such a relaxing place we were there in the off season so really great

Cons:

Nothing had a great time

2026-10-16 • via Nuitee
E
Eimile • couple • gb
10
Perfect for relaxing by the pool
Pros:

Stunning hotel and clean! Staff were always around and helpful! The pool was amazing even though we did not hav le the best weather! The free shuttle into Hoi An old town were so handy and easy to book!

Cons:

Nil

2026-10-15 • via Nuitee
S
Susan • couple • gb
10
2026-10-15 • via Nuitee
T
THAO • couple • vn
6
2026-10-15 • via Nuitee
K
Kylie • family_with_children • au
8
2026-10-14 • via Nuitee
K
Kylie • family_with_children • au
9
Pros:

Pool and staff

Cons:

Lots of rust in buildings made it look shabby. Far away from everything

2026-10-14 • via Nuitee
C
Chan • family_with_children • sg
9
Pros:

Pool, breakfast and jimjilbangs was excellent. Convenient to Hoi An.

Cons:

A little bit dated. But still very very comfortable.

2026-10-14 • via Nuitee
A
Andre • solo_traveller • nl
10
Pros:

Wederom vriendelijke mensen. Enorm complex. Mooi zwembad. We waren er in half oktober en toen was de bezetting minimaal . Dus heerlijk rustig. Enorm ontbijtbuffet. Nog nooit zo groot gezien

Cons:

Eigenlijk niets

2026-10-14 • via Nuitee
P
Peter • solo_traveller • us
8
Pros:

It's a great place to stay with very good facilities, a beautiful pool and right on the beach. Very nice staff, very responsive.

Cons:

The main downside for me was the lack of a smart TV to be able to watch Netflix, YouTube or Amazon. No movie channels at all. There were only a few channels in English including news. A big miss for such a nice resort. It is quite a way out of town but Grab and taxis are very cheap. There is a hotel shuttle but it doesn't run very often.

2026-10-13 • via Nuitee
H
Hillary • couple • au
10
Excellent
2026-10-13 • via Nuitee
B
Bruce • solo_traveller • au
2
Awful, disappointing and sad
Pros:

The photos online were fabulous - but I now realise that was false advertising.

Cons:

Get ready for a long read:

If it’s raining you can’t watch television - most of the channels ‘glitch’ out!

For the pool or beach you have to sign out and back in the towels you want - one night I used a pool towel as cover from the rain and was waiting for someone to stop me at the pool entrance - they didn’t, but I felt like I was breaking a rule

The foyer decoration (mannequins and a lot fake plants and flowers) and placement of their minimal furniture for the size of the place do not give any sense of a ‘resort’ - it just felt and looked tacky and cheap to me

There’s no artwork or plants in lift areas or corridors - and this would be one way to help make it feel warmer

It’s a massive complex, there are many empty shopfronts and spaces - it’s indicating that someone at some point had big plans but they didn’t work out (maybe COVID caused that) - but either way, it gave me post-apocalyptic vibes

What came to mind for me when looking down the corridors was like looking at an abandoned hospital

I actually felt uncomfortable (as a solo traveller) walking to/from my room at night as it’s so deserted

There’s no fans or air con (other than occasional movable units) - anywhere that’s a shared space - and that makes checking-in a challenge when it’s hot and humid and the gym, if you want to use it (has moveable air cons - but if you manage how to turn them on, take care as the plugs are hanging out of the wall so I wasn’t going to test them)

What should have been hot was the food at breakfast - and I was a 9:30 eater, but mine was always cold

Also regarding shared areas - there’s lino planks/strips for the flooring used almost everywhere and most are lifting, bubbled up or have moved/slipped to reveal glue lines underneath

One night while it was raining when I was sitting in the ‘sunken’ beach bar - the lights came on and one was sparking like fireworks that (as a daughter of an electrician was telling me this wasn’t good) I told the bar staff and...

2026-10-12 • via Nuitee
A
avital • family_with_children • il
9
2026-10-12 • via Nuitee
P
Phoudeng • solo_traveller • fr
4
2026-10-10 • via Nuitee
K
Kristie • solo_traveller • nz
6
Average
Pros:

Location on the beach

Cons:

Construction and noise
Cost of laundry

2026-10-10 • via Nuitee
S
SM • solo_traveller • kr
10
Pros:

시설이 좋았다

Cons:

호이안까지 그랩타고 가야된다

2026-10-09 • via Nuitee
T
Tatiana • family_with_children • ru
10
Идеально для отдыха!
Pros:

Отличное место, личный пляж, недалеко от старого города! Вкусные разнообразные завтраки!

2026-10-09 • via Nuitee
K
Karl • solo_traveller • gb
10
2026-10-08 • via Nuitee
T
Thao • couple • fr
10
2026-10-07 • via Nuitee
B
Basil Trench • family_with_children • au
10
Luxury , pampering in an affordable price . Great attractions in the venue
Pros:

Beautiful and clean .well located . Exceptional staff. The reception Staff Joy and Diem were very helpful and made our stay very pleasant .
Helped us with transfers.

Cons:

It was all exceptional. No complains

2026-10-07 • via Nuitee