The Pearl Hoi An

Hotels
Citadines
9.2 (1072 reviews)
An bang Beach Cam An ward , Hoi An , vn

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Awesome pool
Diverse breakfast
Cons:
Cleanliness issues
Poor beach conditions
Suspicious staff behavior

Categories

Cleanliness
7.79
The reviews indicate issues with cleanliness, including musty bedding and littered beach areas.
Service
9.99
General good service mentioned, but some instances of suspicious staff behavior described.
Location
9.8
The hotel's location is convenient with shuttle access to the old town.
Room Quality
8.75
Rooms are clean at first glance but have some issues like musty bedding; spacious accommodations noted.
Amenities
8.78
Amenities are provided but the pool and activities are described as lacking for a luxury resort.
Value for Money
9.97
Given the impressive amenities and rooms, despite some negatives, overall value felt reasonable.
Food and Beverage
8.79
Breakfast was diverse, but concerns about food safety with seafood were raised.
Overall Experience
9.76
Despite significant drawbacks, some aspects of the stay were very enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:50

Property Description

Luxurious 5-Star Aparthotel by the Seafront

Exquisite Amenities: Citadines Pearl Hoi An boasts a private beach area, a refreshing pool with a stunning view, and convenient on-site parking. Indulge in the restaurant, 24-hour front desk, and free WiFi available throughout the property.

Comfortable Accommodation: Enjoy air-conditioned units with modern amenities such as a flat-screen TV, safety deposit box, and private bathroom. Some units offer breathtaking sea views and a relaxing balcony for a perfect retreat.

Family-Friendly Features: With an indoor play area, outdoor play equipment, and a picnic area, families are sure to have a delightful stay. Create lasting memories at Citadines Pearl Hoi An.

Book now for an unforgettable experience at Citadines Pearl Hoi An!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Adults stay for VND 700,000 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1072 reviews
Cleanliness: 7.79
Service: 9.99
Location: 9.8
Room Quality: 8.75
Amenities: 8.78
Value for Money: 9.97
Food and Beverage: 8.79
Overall Experience: 9.76
S
Shelley solo_traveller ca
10
2026-06-13 via Nuitee
G
gedo89 Couples
10
Great hotel
Pros:

Booked Honeymoon package alongside an additional 5 nights for the extras it offered. l was expecting an uninterrupted seaview and private balcony. As it turned out we didn't sit out often on the balcony due to heat & humidity. The seaview and beach acess from the massive pool more than made up.
The spa treatment was wonderful - allow yourselves 3 hrs.
Overall staff and facilities were very good with big comfy bed. We enjoyed our stay very much.

2026-06-12 via Tripadvisor
A
Abigail couple au
10
Amazing. Definitely recommended !
Pros:

Good staff and exceptional quality. Was served by Ms Joy and she was friendly and lovely

2026-06-12 via Nuitee
L
leannebP6383DW Couples
10
Perfect Pearl
Pros:

Great pool and beach. Plenty of comfy sunbeds around pool and beach. Big fluffy pool towels. Huge breakfast buffet.
Staff all kind, friendly and helpful.
Short (cheap) taxi ride to Old Town.
Villas all with private pools would make great base for 2 -3 couples or big extended family groups.

2026-06-11 via Tripadvisor
I
infou321 Family
10
Great choice for family with young kids
Pros:

So far my best find in Asia for holidaying with young kids. The Pearl has it all. We loved its location, cleanliness and well maintained premises. Its nicely distanced from the busy Asian life yet within easy reach for good food and activities for kids. One of the best highlights is the attentive highly skilled staff at the customer service make the Pearl most welcoming and feel at home. We had the privilege of receiving great service from Tracy, Trang and Hina, when you get there ask for these great staff and you will know how professional and superb they are. The resort organises the Xmas and NY celebrations, and its a blast. There is so much good stuff about the Pearl which I generously shared with my friends and relatives and we are in the middle of organising our next holiday at the Pearl with a big crew and even a wedding celebration. So big thanks and applaud to the Pearl team

2026-06-10 via Tripadvisor
C
Chrisjacky solo_traveller de
8
Nicht das Beste Kinderhotel wie sie als Werbung haben
Pros:

Kinderfreundlicher Pool direkt am Strand,
Frühstück
Rollervermietung direkt gegenüber - dort waren die Mitarbeiter sehr hilfsbereit

Zimmergröße und extra couch und essbereich, viel platz

Cons:

Auf den Bildern ist ein Spielplatz, der nicht vorhanden ist. Das Hotel macht Werbung mit bestes Kinderhotel, aber viel bieten sie nicht außer Pool und den Indoor spielbereich - der dann aber nur von 9 bis 18 Uhr geöffnet hat.

Die Küche in den Zimmern ist zwar sehr nett und hätten wir gern benutzt, ist aber mit nichts ausgestattet... wie vll nen Messer, ne Tasse ect....


Die Abreise war etwas ärgerlich für uns - da wir dort ein Taxi buchten und der Taxi fahrer nicht pünktlich um 16:00 Uhr da war... es wirkte als hätten sie vergessen den Transfer zu buchen... waren sehr bemüht und besorgten dann den Transfer der kam aber erst 16:20 Uhr .... wenn man unter Zeitdruck ist weil man evtl. Bus oder Bahn kriegen will nicht so toll.

2026-06-09 via Nuitee
V
Vanessa couple de
10
Joy hat uns am Ende sehr nett verabschiedet. Das Personal war sehr freundlich und die Zimmer waren super. Wir haben ein
Pros:

Alles! ☺️ wir hatten viel Spaß an der Poolanlage und das Personal (inklusive Security) war sehr freundlich.

Cons:

Manchmal war es laut auf dem Flur aufgrund der anderen Gäste.

2026-06-09 via Nuitee
J
janah solo_traveller au
8
Lovely stay!
Pros:

Great location, clean facilities and lovely staff who are very attentive. Special mention to "An" on the front desk who was a fabulous help and very polite.
Pool was stunning, convenient little store, games room, and pool bar on site too.
Buffet was large and great too.
Very easy to book a Grab, and only 20 mins walk into busy streets with food and shopping.

Cons:

Would have been good to know before booking that various stores would be shut during our stay.
The pool would have been 10/10 perfect if a little cooler to be more refreshing, however we understand that this is a challenge in the heat.
Juices, "smoothies" in the restaurant would be better if not watered down.

2026-06-08 via Nuitee
N
Nina Vranic solo_traveller ca
10
Cons:

The signage to get around is poor. Our first two days we had difficulty finding our way around, especially when we ended up in the lower courtyard.

2026-06-07 via Nuitee
N
Nina Vranic solo_traveller ca
10
A Wonderful Stay with Exceptional Staff!
Pros:

A Wonderful Stay with Exceptional Staff!
Our stay at this resort was truly memorable, and the absolute highlight was the staff. From the moment we arrived until the minute we left, every single employee we encountered was incredibly kind, warm, and eager to help.
Arrival & Getting Around
During check-in, the front desk staff were absolutely wonderful and very helpful. They took their time trying to explain how the resort works. While every resort in a foreign country has its own policies that you just have to adapt to, the staff handled everything with grace and patience. The resort is quite large, and though we noticed several closed-down shop spaces (likely a lingering effect of the pandemic), it was very easy to navigate once we got our bearings.
The Accommodations & Housekeeping
Our room was made up perfectly every single day. The cleaning staff were absolutely lovely and so hardworking. I highly recommend tipping them a little bit every day rather than at the end of the week, since different staff members work on different days, and they truly deserve it!
Daily Relaxation: Pool, Beach, & Spa
Our days were spent relaxing by the water, was wonderful:
The Pool: Unlike many resorts where the pools are freezing, this one was incredibly warm and beautiful. It was a lifesaver traveling with children, as they could swim comfortably for hours. Plus, there were always plenty of lounge chairs available—we never had to fight for a spot.
The Beach: The resort offers easy access to the beach with plenty of lounge chairs. Surprisingly, most guests stuck to the pool, so we often had the beach to ourselves! Swimming in the warm Pacific ocean was lovely. There is a sectioned-off swimming area; some days the waves were a bit rough, but it was incredibly fun.
The Spa: If you want to pamper yourself, look at bundling individual services together. The bundled pricing was incredibly reasonable—much better than the spas downtown!

Cons:

The resort could use some better signage. We got lost a few times when we first arrived because we ended up in the lower courtyard and couldn't find our way to the pool.

2026-06-07 via Nuitee
H
Ha family_with_children vn
8
2026-06-07 via Nuitee
L
lorena family_with_children au
8
Great family stay
Pros:

The hotel was great for a few days of down time and relaxation. We stayed in the two bedroom apartments facing the beach. The beds were soooo comfortable, great room /views and very clean. The spa amazing and the kids loooved the kids club with Diem and the huge pool provided endless fun. We had a birthday while there and there was great customer support with Sally in organising a cake. .

Cons:

The poolside service was non existent. Had to always go to the bar and lug my drinks back to wherever we were. They were not prompt at all in clearing dishes/glasses left behind by other people. Plenty of staff in the bar tho, so not sure why pool service wasn’t great.

2026-06-05 via Nuitee
L
Luke solo_traveller au
8
Pros:

Good Beach location. Cannot bet the view

Cons:

Pillows went dead flat after laying on them for 5 seconds. Although stated that you do not allow outside food, you are allowed to but you do not promote it. Room service food is mediocre at best and is extremely over priced for what you get.
You guts should do a bbq down near the beach/pool area and get some local dancers or do a fire show

2026-06-05 via Nuitee
A
amiria couple au
7
Staff amazing and value for money I was happy
Pros:

Staff were amazing always willing to help and do their best to make our stay amazing.

Cons:

There were some parts of the location that were CLOSED down, which photos don’t quite depict. This was disappointing and to be honest not sure if we would have booked here knowing that in advance.

2026-06-04 via Nuitee
E
English couple au
6
Pros:

The staff were lovely and very helpful. Our room upgrade was nice.

Cons:

The property is massive! If you want to walk to the beach, or the pool it feels like over 1km away, not that far, but in the sun it feels like it. A lot of the hotel is abandoned/not used and the metal is rusting away on the balconies and in the stairwells. They upgraded our room for free as we weren’t happy with the quality of the resort for what we paid per night. The upgrade was nice, as was their customer service skills. I wouldn’t stay again though . Also beware when you order food and drinks: there is tax and a big service fee, we thought we were spending $50 on an order of room service and it ended up being $99!

2026-06-04 via Nuitee
M
Mehdi solo_traveller se
10
2026-06-04 via Nuitee
N
natalie couple au
10
The best!
Pros:

Wonderful size!

Cons:

It didn’t have a social evening spot open.

2026-06-04 via Nuitee
E
Exploration493973 Couples
10
Perl Hoi An Excellent hotel
Pros:

My husband and I were here for the 5th time and we can’t recommend it. All the staff are very friendly and can’t do enough for you. I have a special mention for the lady on the egg station at breakfast, sorry but I don’t know her name. It’s amazing watching her cooking an omelette. Bros Chicken down stairs in the hotel is well worth a visit. Hopefully we’ll be back again soon

2026-06-03 via Tripadvisor
V
Violetta couple kz
10
Pros:

Everything is great. Stuff is really supported and kind. Great big pool and great clean beach. Food is amazing! Highly recommended :)

2026-06-03 via Nuitee
G
Greg family_with_children jp
6
Nice staff. Pool area was good.
Pros:

Pool and location was good.

Cons:

Odd damp smell in the room.

2026-06-03 via Nuitee