The Pearl Hoi An

Hotels
•
Citadines
9.2 (1025 reviews)
An bang Beach Cam An ward , Hoi An , vn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Awesome pool
Diverse breakfast
Cons:
Cleanliness issues
Poor beach conditions
Suspicious staff behavior

Categories

Cleanliness
7.79
The reviews indicate issues with cleanliness, including musty bedding and littered beach areas.
Service
9.99
General good service mentioned, but some instances of suspicious staff behavior described.
Location
9.8
The hotel's location is convenient with shuttle access to the old town.
Room Quality
8.75
Rooms are clean at first glance but have some issues like musty bedding; spacious accommodations noted.
Amenities
8.78
Amenities are provided but the pool and activities are described as lacking for a luxury resort.
Value for Money
9.97
Given the impressive amenities and rooms, despite some negatives, overall value felt reasonable.
Food and Beverage
8.79
Breakfast was diverse, but concerns about food safety with seafood were raised.
Overall Experience
9.76
Despite significant drawbacks, some aspects of the stay were very enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:50

Property Description

Luxurious 5-Star Aparthotel by the Seafront

Exquisite Amenities: Citadines Pearl Hoi An boasts a private beach area, a refreshing pool with a stunning view, and convenient on-site parking. Indulge in the restaurant, 24-hour front desk, and free WiFi available throughout the property.

Comfortable Accommodation: Enjoy air-conditioned units with modern amenities such as a flat-screen TV, safety deposit box, and private bathroom. Some units offer breathtaking sea views and a relaxing balcony for a perfect retreat.

Family-Friendly Features: With an indoor play area, outdoor play equipment, and a picnic area, families are sure to have a delightful stay. Create lasting memories at Citadines Pearl Hoi An.

Book now for an unforgettable experience at Citadines Pearl Hoi An!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Adults stay for VND 700,000 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1025 reviews
Cleanliness: 7.79
Service: 9.99
Location: 9.8
Room Quality: 8.75
Amenities: 8.78
Value for Money: 9.97
Food and Beverage: 8.79
Overall Experience: 9.76
D
Devesh • solo_traveller • in
10
2026-05-23 • via Nuitee
N
Nick • family_with_children • gb
10
Pros:

Amazing staff!

2026-05-23 • via Nuitee
N
Natalie • couple • au
7
2026-05-23 • via Nuitee
J
Jessica • family_with_children • au
9
2026-05-22 • via Nuitee
L
Lilla • solo_traveller • hu
8
2026-05-21 • via Nuitee
W
Warren • couple • au
10
Pros:

Food was fantastic

2026-05-21 • via Nuitee
L
Lydia • extended_group • gb
10
Magical
Pros:

Everything was perfect. The staff were so friendly and attentive especially our lovely host, An. My partner proposed during our stay here with the most beautiful backdrop of the beach.

2026-05-20 • via Nuitee
B
Bret • couple • au
5
Not up to spec by booking.com
Pros:

The staff were friendly and very helpful, the room was clean.

Cons:

For a five star resort, it would barely rate as a three considering the place was built 2019, is in need of major maintenance. pretty well all of the commercial precincts are vacant The place has no soul and feels like it is barely surviving.
Apart from being on the beach, the establishment is isolated. There are no external shops nearby. You can’t wander off for a stroll to anything close, markets restaurants etc.
Vinyl floor tiling is buckled, loose & dirty in places.
Balcony balustrades rusted out everywhere.
The breakfast dining area feels like a school hall dining area with largely cheap furnishings.
It would appear that the ownership lacks accountability which is no reflection on the staff as they are doing exceptionally well with what they have.

2026-05-20 • via Nuitee
I
ilanit • solo_traveller • il
10
מהנה מאוד הרגשה של ריזורט
Pros:

כל המתחם נוח מאוד בריכה גדולה מאוד עם ירידה לחוף הים
בר פתוח ומסעדות קטנות שנותנות שירות וסופרמרקט
צוות ידידותי ועוזר
יש שאטלים לעיר העתיקה וחוף ים מיוחד מרחק ק״מ הליכה

Cons:

יש קצת ריח של טחב בחדרים מסוימים תבקשו להחליף הם מיד נענים לבקשה זה משהו שקשור למיזוג

2026-05-20 • via Nuitee
J
John • solo_traveller • nz
7
Cons:

No a/c apart from in rooms, has been let go badly, in desperate need of renovations, most shops have closed down

2026-05-19 • via Nuitee
M
Michael • solo_traveller • au
9
2026-05-18 • via Nuitee
E
Emma • solo_traveller • gb
8
2026-05-18 • via Nuitee
D
denise • couple • nl
9
2026-05-18 • via Nuitee
T
Tracy • couple • au
10
Perfect relaxing holiday destination.
Pros:

It was a beautiful hotel.
Staff were excellent to deal with, location was beautiful and very relaxing
Short grab ride to all local beachfront restaurants and bars, easy travel across to old town.
It was amazing, we will be back.

2026-05-16 • via Nuitee
G
Galiya • couple • kz
10
Pros:

Отличный просторный отель. Хорошие завтраки. До моря идти с самого отеля далековато, но сама территория отеля большая классная, много лежаков

Cons:

Сланцы многоразового пользования, при таком отеле лучше ставить одноразовые и ванная в которой был запах канализации

2026-05-16 • via Nuitee
L
Leo • family_with_children • au
10
2026-05-16 • via Nuitee
N
Noha • couple • fr
10
Pros:

Très belle expérience dans cet hôtel !

L’établissement est grand et très bien entretenu. La piscine et la plage sont magnifiques, parfaites pour se détendre. La chambre était propre, confortable et avec une très belle vue.

Le petit-déjeuner était excellent avec beaucoup de choix. Personnel accueillant et professionnel. Je recommande sans hésiter !

2026-05-16 • via Nuitee
D
Dawn • solo_traveller • au
9
A great place to relax for a few days and easy access to Hoi An
Pros:

It was well laid out and very clean.
The seating around the pool was plentiful and not crowded

Cons:

There wasn’t anything I disliked

2026-05-15 • via Nuitee
S
steven • extended_group • au
8
Over all great facilities and value for money
Pros:

Great rooms and facilities

Cons:

Was a little out of the way but it was a short 15-20 min walk to Ah Bang which was a quiet little village with places to eat and bars

2026-05-15 • via Nuitee
P
P4257RJlaurenta • Couples
10
Great Place
Pros:

Great service from An Trang.She help us for your stay

2026-05-14 • via Tripadvisor