The Serai Cottage Transit Hotel

Hotels
7.4 (253 reviews)
Lot 29768 & 29769, Tingkat 1 Taman Bestari, Jalan ILP Gong Badak, Gong Badak, Kuala Nerus, Terengganu , Kampong Gong Badak , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Allergy-free room
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good value for money
Cons:
Cleanliness issues
Room maintenance problems
Noise disturbances

Categories

Cleanliness
5.6
Several reviews mention issues with cleanliness, including dirty beds and bathrooms.
Service
8.6
Friendly and helpful staff were praised in multiple reviews.
Location
8.6
The location is described as convenient with easy access to shops and laundry services.
Room Quality
6.6
Mixed reviews on room quality; some comments about maintenance issues.
Amenities
8.1
Amenities like water dispensers and comfortable dining spaces were appreciated.
Value for Money
7.1
Generally seen as good value for the price, considering location and service.
Food and Beverage
7.1
No specific comments, rated based on general service.
Overall Experience
7.5
Overall feedback reflects a decent experience, though cleanliness issues affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:52

Property Description

Comfortable Accommodation
Experience a comfortable stay at The Serai Cottage Transit Hotel with air-conditioned rooms and private bathrooms.

Modern Amenities
Enjoy modern amenities such as flat-screen TVs, free WiFi, and attentive staff fluent in English and Malay.

Convenient Location
Conveniently located near popular attractions like State Museum of Terengganu and Crystal Mosque, The Serai Cottage Transit Hotel is the perfect choice for your stay in Kampong Gong Badak.

Book now for a memorable and hassle-free experience at The Serai Cottage Transit Hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 253 reviews
Cleanliness: 5.6
Service: 8.6
Location: 8.6
Room Quality: 6.6
Amenities: 8.1
Value for Money: 7.1
Food and Beverage: 7.1
Overall Experience: 7.5
D
Daleeda • solo_traveller • my
8
2026-05-22 • via Nuitee
M
marini • couple • my
4
2026-05-14 • via Nuitee
E
Eddie Noor Alief • solo_traveller • my
3
2026-05-14 • via Nuitee
E
Eddie Noor Alief • solo_traveller • my
3
2026-05-14 • via Nuitee
E
Eddie Noor Alief • solo_traveller • my
3
2026-05-14 • via Nuitee
E
Eddie Noor Alief • solo_traveller • my
3
2026-05-14 • via Nuitee
Y
Yani • solo_traveller • my
10
Pros:

Smua ok.. ekon sejuk keto.. kalu duk sormg xtakut sbb blakng tu perumahan.. xsunyi kataorg😅

2026-05-14 • via Nuitee
E
Eddie Noor Alief • solo_traveller • my
3
2026-05-14 • via Nuitee
E
Eddie Noor Alief • solo_traveller • my
3
Pros:

Tiada ada..

Cons:

Byk kekurangan.. air bermasalah.. Kene tunggu org lain tido baru leh guna.. Klau 2 bilik buka air udah slow atau sekat2 air.. katil bpasir.. cadar ada kotor sikit.. xde tukar yg baru.. tido badan JD gatal2..

2026-05-14 • via Nuitee
N
Noor Fadilah • couple • my
3
Okay for 1 night stay alone
Pros:

Safe

Cons:

Water leaking, coway last service was in November 2024

2026-05-10 • via Nuitee
M
Mahfudz al-hafiz • couple • my
5
I did not expect 5 stars facilities but no matter how cheap the hotel is, cleanliness is basic and expected.
Pros:

Affordable

Cons:

- The water jug was half filled when I checked in. Maybe from the previous occupier. This should be cleaned before new customer check-in.

- Toilet at common area was dusty and unkept.

2026-05-04 • via Nuitee
R
Rizwan • solo_traveller • my
9
Pros:

All good with that price

Cons:

Cheap

2026-05-03 • via Nuitee
N
Norbaya • extended_group • my
6
2026-03-25 • via Nuitee
A
Aiza • solo_traveller • my
7
2026-03-24 • via Nuitee
A
AMIRATUL AIFA • solo_traveller • my
3
Please improve the room cleanliness.
Pros:

Staff is friendly, close to my destination.

Cons:

Not clean. Toilet smells and not properly cleaned.

2026-03-22 • via Nuitee
N
Norbaya • extended_group • my
7
2026-03-20 • via Nuitee
K
KHAIRUN NIDZAM • solo_traveller • my
6
Need to be very patient and remember Allah
Pros:

Strategic hotel location

Cons:

The hot water for bathing is not working

2026-03-11 • via Nuitee
N
Norazam • couple • my
9
2026-03-08 • via Nuitee
S
saeed • solo_traveller • my
7
Pros:

It’s affordable cum strategic location to university nearby.

2026-02-26 • via Nuitee
M
MasMH • solo_traveller • my
10
Pros:

Selesa👍👍

2026-02-14 • via Nuitee