Canterbury Bell, Margate by Marston's Inns

Hotels
Marston's Inns
8.5 (1879 reviews)
481 Margate Road , Broadstairs , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Value for money
Tasty breakfast options
Cons:
Cleanliness issues
Service inconsistency
Maintenance needs in bathrooms

Categories

Cleanliness
7.71
Some reviews mentioned cleanliness issues, but overall considered acceptable.
Service
9.18
Most reviews praised the helpful and friendly staff, with a few exceptions.
Location
8.72
Location was noted as convenient for visiting beaches and nearby amenities.
Room Quality
8.17
Rooms were described as basic but comfortable, with some maintenance issues.
Amenities
8.2
Amenities were generally good but noted a few drawbacks, like bathroom issues.
Value for Money
9.16
Many reviews indicated the hotel provided good value compared to local options.
Food and Beverage
8.21
Food quality varied; some breakfast issues were reported, but overall it was satisfactory.
Overall Experience
8.68
Most guests enjoyed their stay, with minor complaints that didn’t overshadow the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:58

Property Description

Family-Friendly Accommodation
Canterbury Bell, Margate by Marston's Inns is the perfect destination for families with its children's playground and spacious rooms equipped with flat-screen TVs and kettles. The private bathrooms come stocked with free toiletries and a hairdryer for your convenience.

Dining and Leisure
Indulge in delicious meals at the on-site restaurant or soak up the sun on the terrace. With free WiFi throughout the property, you can stay connected while enjoying a relaxing stay. The 24-hour front desk ensures all your needs are met promptly.

Convenient Location
Situated opposite the Westwood Cross Shopping Centre, Canterbury Bell offers easy access to popular seaside destinations like Margate, Broadstairs, and Ramsgate. Plus, with free private parking and proximity to London Southend Airport, your travel convenience is guaranteed.

Book your stay at Canterbury Bell now for a memorable and hassle-free experience!

Important information:

Please note, the property does not have a elevator. Guests with limited mobility should contact the property using the details found on the booking confirmation to request a ground floor room.

Please note that an alternative breakfast will be offered on Christmas Day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 1879 reviews
Cleanliness: 7.71
Service: 9.18
Location: 8.72
Room Quality: 8.17
Amenities: 8.2
Value for Money: 9.16
Food and Beverage: 8.21
Overall Experience: 8.68
D
Diane couple au
9
GREAT location/GREAT staff. Quiet, clean accommodation with aircon. FREE parking on site; well lit.
Pros:

We did not expect 2 buildings. One is a great pub with friendly staff and easy check in/check out. The other is the 2 storey guest building across a small road. We were issued with touch cards to enter first through the main door and again touch and the second door opened. We felt very safe and secure. This was also one of the last rooms left with air conditioning (needed during the heat wave recently)., in North East section of Kent Our room was spacious, very clean and the air con worked well. It was also very quiet at night. The room was cleaned each day and fresh towels and hand towels too. The car park is FREE, on-site and well lit at night. Bathroom had a bath and shower and good hot water. There is a large shopping centre across busy road and also a TESCO superstore with fuel. about 500 metres away. Both of these did not impede on the quietness of the accommodation. Our main reason for visiting was to see long-term friends. We had come from Australia to visit. We would like to thank the Canterbury Bell for having such friendly. helpful staff and always available; also the lovely cleaners who made our room clean each day we stayed. They worked so hard and we had a lot of hold bags and carry on board bags for the trip. Thank you for the 2 nights and your lovely staff who were very friendly.
A big thanks for air-con and the last minute booking we made to see our long time friends.

Cons:

N/A

2026-07-04 via Nuitee
C
Clare couple gb
7
2026-07-03 via Nuitee
K
Keith solo_traveller gb
10
2026-07-03 via Nuitee
T
Tony solo_traveller gb
10
Overall, a great experience much much better than those of similar chains at around the same cost.
Pros:

I had never stayed at The Canterbury Bell (or any Marston hotel) but had enjoyed one or two meals there with a friend.
Its location is perfect for meeting my friend. The first day of my one-night stay was just a day after record high temperatures and still extremely hot, what a relief to step into a clean well presented COOL room. All tidily laid out including the bed/bedding.
I’m a bit fussy with cleanliness but I had no serious concerns about anything.
The shower; it worked, something you should be able to take for granted, but most often can’t.
There are areas where things are getting a bit tired, but not seriously in my opinion.
As for maintenance, the showers override buttons e.g. are scaled up, which is no surprise because not many like scorching water like I do, but a look at these ‘little things’ would tick another box for me.
I would have loved to have got stuck into a full English breakfast of which looked really good as they were being served to those around me, and quite quickly too, but as I had a heavy day ahead, I went with porridge, I expected it to be watery thin, but it was great. Everyone of the staff I met, likely from management to cleaner were friendly and attentive.
An evening meal and some drinks completed a busy day where the staff proved to the last minute be great.

Cons:

The little things mentioned above

2026-06-29 via Nuitee
O
Oluwatobi solo_traveller gb
10
2026-06-29 via Nuitee
K
Kenneth couple gb
1
Cons:

Check in. On meeting manager to check in,we had requested early check in, the manager said it would be 20 pounds per hour extra. We said we were not inform about this in advance, we were not willing to pay this. He replied you do not need to stay if you do not wish to. At this point we both exchanged a few harsh words and we said we prefered to leave if our payment would be returned. He replied it would. We accepted this and left the premises. We are two people in our late seventies and do not expect to be treated this way.

2026-06-29 via Nuitee
T
Tony Colverd solo_traveller au
9
2026-06-28 via Nuitee
S
Sayo solo_traveller gb
10
2026-06-28 via Nuitee
N
Nichola couple gb
10
Great location, clean,tidy, air con was much appreciated
Pros:

Great that it is just opposite the pub meaning the room itself is quiet.

2026-06-27 via Nuitee
L
Lloyd solo_traveller gb
8
2026-06-27 via Nuitee
L
les solo_traveller gb
9
Very good
Pros:

Located very conveniently for where I needed to be. Rooms are good. Breakfast and evening meals excellent. Good aircon, given the heatwave at the time.

Cons:

Nothing

2026-06-27 via Nuitee
M
Marian solo_traveller gb
8
Lovely place to stay staff are always very busy but remain polite and approachable.
Pros:

We have stayed here a few times it’s always clean and comfortable.

Cons:

We have never found any faults.

2026-06-25 via Nuitee
L
LaCinda couple us
8
Pros:

Location

Cons:

Didnt like having to walk into restaurant to check in to hotel

2026-06-25 via Nuitee
I
ian solo_traveller gb
8
Pros:

Clean cheap friendly and a good location

2026-06-23 via Nuitee
M
Mariam couple gb
7
2026-06-22 via Nuitee
S
Sandra couple gb
9
2026-06-21 via Nuitee
J
janet extended_group gb
8
2026-06-17 via Nuitee
L
Linda couple gb
8
2026-06-14 via Nuitee
J
Jemma couple gb
8
Cons:

There was only 2 towels , room smelt musty amd bathroom facilities needed to be spruced up abit

2026-06-13 via Nuitee
M
Marva solo_traveller gb
5
2026-06-12 via Nuitee