Home2 Suites By Hilton Chicago River North

Hotels
•
Home2 Suites by Hilton
8 (4173 reviews)
110 West Huron , Chicago , US
+1 312-944-8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent central location (walking distance to downtown)
Spacious rooms with city views; some rooms include a dishwasher
Free coffee and tea in lobby; small gym available
Helpful/polite staff and easy check-in/check-out (reported by several guests)
Cons:
Serious cleanliness issues reported (bed bugs, unclean rooms, sewage odor)
Inconsistent housekeeping (not cleaned daily, no maid service reported)
Breakfast quality and service issues (limited options, plastic dishes, overcrowding)
Some front-desk staff described as rude or unprofessional
High price relative to perceived value; maintenance issues (worn furniture, loose fixtures)

Categories

Cleanliness
3
Multiple reviews report serious cleanliness problems: bed bugs, generally unclean rooms, reports of sewage odor and rooms needing to be changed. Housekeeping not daily and limited room servicing.
Service
9
Mixed reports but largely positive operational service: several guests noted polite and helpful staff, easy check-in/check-out and baggage holding. Some reviews mention rude front-desk personnel, but overall service interactions were frequently described as helpful.
Location
10
Consistently praised: central location within walking distance to downtown attractions and near bus stops — repeatedly called 'great location' or 'la ubicación'.
Room Quality
9
Rooms described as spacious with good city views and conveniences (e.g., in-room dishwasher). Some comments about worn furniture, loose fixtures or isolated strong odors, but generally rooms are roomy and well-equipped.
Amenities
9
Positive mentions of free lobby coffee/tea, small gym and in-room dishwashers. Some issues noted (Wi‑Fi free only for 7 days, missing tea bags, limited toiletries/soap), yet amenities are otherwise useful and present.
Value for Money
7
Several guests felt the price was high for the quality offered (noted 'crazy price' and 'high for European standards'), while others found good value given location and room size. Mixed but slightly below premium expectations.
Food and Beverage
7.5
Breakfast received frequent criticism: limited options, plastic dishes, overcrowding and food/service shortages at busy times. Some found breakfast satisfactory or acceptable; overall mixed but leaning negative.
Overall Experience
9.5
Overall stays were driven by excellent location and generally helpful staff; however, serious cleanliness incidents and occasional poor service/maintenance lowered some stays. Net experience remains positive for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Modern Amenities
Home2 Suites By Hilton Chicago River North boasts a fitness centre, shared lounge, terrace, and restaurant, providing guests with a comfortable and convenient stay.

Cozy Accommodations
Guest rooms at this 3-star hotel are well-equipped with air conditioning, kitchen facilities, and a flat-screen TV. Some units even offer stunning city views, ensuring a pleasant and memorable experience for all visitors.

Convenient Location
Situated just 1.5 km from Oak Street Beach and close to the city centre, this hotel is the perfect choice for travelers interested in exploring the vibrant attractions of Chicago. Book your stay at Home2 Suites By Hilton Chicago River North for a delightful and memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8
Based on 4173 reviews
Cleanliness: 3
Service: 9
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 9.5
K
Katherine • solo_traveller • us
1
Stay away
Pros:

This place has bed bugs and they are advised I have photo evidence. Months later I’ve been ghosted.

Cons:

This hotel isn’t clean at all.

2026-10-31 • via Nuitee
A
Andrea • couple • it
5
From Hilton I expected better quality
Pros:

Quite good Position

Cons:

The inside forniture quite used, the dishwasher doesn’t work.
Crazy price for a solution like this.

2026-10-31 • via Nuitee
P
Peter • solo_traveller • us
9
Pros:

Breakfast ex Elle t, staff friendly.

Cons:

No maid service

2026-10-26 • via Nuitee
D
Douglas • couple • us
8
2026-10-24 • via Nuitee
M
Mustafa Erdinç • extended_group • mk
1
Berbat bır tesis. Asla kalmayın. Mutlaka uzak durun bu otelden ve sakın burada kalmayın. Sakın.
Pros:

Çok kötü kahvaltısı vardı. Sakın bu otelde kahvaltı için para ödemeyin. Berbat

Cons:

Personel çok saygısız, hizmet sektöründen hiç anlamayan insanlar çalışıyor. Resepsiyonda çalışanların hepsı cok saygısız, çok cahil ve asla otelde çalışacak eğitime sahip değiller. Resepsiyondakilerin davranışları ve konuşma sekıllerı cok kaba, cok saygısız ve cok cıddı egıtıme ıhtıyacları var.

2026-10-21 • via Nuitee
K
Karen • family_with_children • es
8
Pros:

La ubicación

Cons:

.

2026-10-17 • via Nuitee
E
Erna Hamzagic • couple • hr
4
Pros:

The location is really good - everything in the center is within walking distance and if you need to go on a further location, there are a few bus stops next to the hotel. The stuff that worked there was polite and helpful. The check-in and check-out are easy and we had the possibility to leave our baggage in the hotel after checking out since our flight was in the evening.
The room was spacious and we've booked one with the city view and it did not disappoint.
You have free coffee and tea in the lobby and there is a small gym, but I cannot say a lot about it, since I did not use it.

Cons:

Worth mentioning is that I stayed in the hotel during the Chicago Marathon week - this could have an impact on the price.
Overall, the price was really high (for european standards) for 8 nights. After staying in a few "by Hilton" hotels, this one does not live up to its name.
The breakfast is served in plastic dishes. Breakfast options were okay (even though there were no vegetables in sight), but during the Marathon weekend and on the next Monday, there were too many people (no places to sit) and food was always missing (only one staff member was filling the empty plates).
A positive side was the free coffee and tea in the lobby, but the negative was that one time we wanted to get tea in the evening, the water (and coffee) was lukewarm and no tea bags were there.
The rooms are cleaned every other day, but other than changing the towels and sheets and taking out the trash, I did not see any other changes done in the room which should have been (for example the did not re-supply the tea bags in the room kitchenette).
It is stated that the Wifi is free, but it is free for 7 days, which is not the best thing when you are staying longer than that.

2026-10-15 • via Nuitee
R
Rik • solo_traveller • nl
8
2026-10-15 • via Nuitee
S
Saif • couple • ae
6
2026-10-13 • via Nuitee
G
Gianluca • extended_group • it
7
2026-10-10 • via Nuitee
S
Sofia • family_with_children • us
7
2026-09-19 • via Nuitee
M
Manuela • couple • co
7
2026-09-16 • via Nuitee
N
Nikola • couple • rs
8
2026-09-15 • via Nuitee
M
Meisha-gaye • solo_traveller • us
7
Pros:

Loved the location. Most of the staff was pretty helpful.

Cons:

The rooms weren’t cleaned daily. There were no toiletries in the bathroom. As the staff cleaned every other day or some, garbage and used towels would pile up.

2026-09-15 • via Nuitee
L
Leslie • solo_traveller • us
6
5 days in the city
Pros:

The hotel is in a great location. Close to alot of things downtown. If you don't mind the random street noise then your fine. The room was a great size that included a dishwasher (that was a surprise) I would say a great value for what we needed.

Cons:

The room could have used a little refresh. The toilet seat was a little loose. The shower and tub faucet was also loose

2026-09-11 • via Nuitee
M
Manasan • family_with_children • es
5
You get what you pay for
2026-09-10 • via Nuitee
A
Adrián • extended_group • us
7
An ok play to stay
Pros:

The location was good, the venue was spotless, and the breakfast was satisfactory.

Cons:

There is no soap at the showers, the pillows are of low quality, and the personal at the front desk is unprofessional.

2026-09-09 • via Nuitee
M
Mariela • couple • ar
8
Buena ubicación
Pros:

La ubicación

Cons:

El desayuno, muy limitado

2026-09-09 • via Nuitee
E
Elena • couple • it
7
Cons:

Abbiamo dovuto cambiare stanza per un forte odore di fogna. Non accettabile per il costo della stanza.

2026-09-07 • via Nuitee
G
Gwen • couple • us
8
The stay was very nice.
Pros:

Wonderful location; great morning breakfast and area to eat, talk and relax.

Cons:

No lotion in the bathroom. Could hear the loud traffic all through the night

2026-09-07 • via Nuitee