Holiday Inn Columbus Dwtn-Capitol Square by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (816 reviews)
175 East Town Street , Columbus , US
+1 614-221-3281

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent downtown location (walking distance to arena/attractions)
Friendly and helpful staff (named praise for Veronica/front desk)
Parking available
Some rooms are spacious and quiet
Cons:
Cleanliness issues (odor, hair, mold, stains, dirty handprints)
No or limited breakfast and coffee options
Amenities concerns (no microwave, elevators issues, pool closed at times)
Rooms feel dated; water/humidity issues in some rooms
Perceived poor value/pricey for offerings

Categories

Cleanliness
6.5
Mixed to negative: multiple reviews note odors, hair on bathroom floor, mold/humidity, stains and dirty handprints, though a few guests reported acceptable cleanliness.
Service
9.2
Positive: staff repeatedly described as kind, hospitable and helpful (specific praise for front-desk staff/Veronica).
Location
9.6
Strong positive: many reviewers praised the convenient downtown location and walking distance to Nationwide Arena, historic areas and Capitol.
Room Quality
6.8
Below average: reports of humidity, mold, shower stains, worn/dated bathrooms, noisy climate control and occasional water issues, though some rooms described as spacious and quiet.
Amenities
6.9
Some negatives: lack of microwave, limited/no breakfast service, inconsistent coffee, elevators concerns, pool not open for some stays; parking available (sometimes free or for a small fee).
Value for Money
6.6
Mixed to negative: several guests felt the hotel was expensive for what it offered; others considered the price acceptable for the location during events.
Food and Beverage
6.7
Mostly negative: multiple notes of no free breakfast, limited coffee options (only decaf), some poor restaurant experiences, though a few guests enjoyed breakfast when available.
Overall Experience
8.5
Mixed-positive overall: excellent location and friendly staff drive satisfaction, but cleanliness, dated rooms and limited amenities temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location near Ohio Theater
Situated steps away from the Ohio Theater, the Holiday Inn Columbus Downtown-Capitol Square offers a prime location for guests looking to explore the vibrant city of Columbus.

Modern Amenities for a Comfortable Stay
Enjoy complimentary WiFi in every guestroom, unwind in the indoor pool, and stay active at the 24-hour fitness center. Indulge in delicious meals throughout the day at the hotel's Burger Theory Bar and Lounge.

Explore Nearby Attractions
Discover popular attractions such as the Deaf Park Topiary Garden, Columbus Convention Center, Arena District, and Palace Theater, all conveniently located near the hotel.

Book your stay at the Holiday Inn Columbus Downtown-Capitol Square now for a memorable and convenient experience!

Important information:

Guests must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Guest Reviews

7.6
Based on 816 reviews
Cleanliness: 6.5
Service: 9.2
Location: 9.6
Room Quality: 6.8
Amenities: 6.9
Value for Money: 6.6
Food and Beverage: 6.7
Overall Experience: 8.5
H
Harold • couple • us
7
Location and Value for stay was fine despite other reviews.
Pros:

Location near Capitol. Not far from Historic German Village (1 mile). For staying overnight, it is just fine.

Cons:

No coffee at a minimum is a bummer. No B’fast is rough but not a deal breaker for the price. Wish more was open early to get coffee&a muffin or croissant.

2026-10-31 • via Nuitee
C
CanadianChica • family_with_children • us
6
Just ok, convenient location but room felt/smelled dirty.
Pros:

Location was convenient and staff was kind & hospitable.

Cons:

Room had a horrible odor (maybe caturine?) and wasn't very clean (hair on bathroom floor that didn't belong to us, spills/splashes on walls & door jams). Just didn't feel clean between the appearance & smell of the room. Glad we were only there to sleep and only needed to be there for one night. Also would havr been nice to have a microwave in the room (not a deal breaker but rarely see rooms that havr a fridge & no microwave).

2026-10-31 • via Nuitee
J
Jeff • couple • us
8
A good place to stay
Pros:

The location was good we walked to nationwide arena.

2026-10-28 • via Nuitee
S
Stacy • couple • us
8
2026-10-24 • via Nuitee
J
Jonas • couple • us
2
I booked a room with a king bed. I was never told it wasn’t available. Got to the property and was given one with 2 quee
Pros:

Just the location, downtown.

Cons:

Cleanliness.

2026-10-24 • via Nuitee
T
Tyler • family_with_children • ca
9
2026-10-23 • via Nuitee
A
Andreaa • family_with_children • ie
10
Concert trip
Pros:

Location , cleanliness and staff so welcoming / friendly

Cons:

N/A

2026-10-22 • via Nuitee
I
Ibrahima • couple • us
10
2026-10-21 • via Nuitee
D
Deana • family_with_children • us
8
2026-10-21 • via Nuitee
O
oliver • solo_traveller • at
6
To expensive for what you get.
Pros:

The Location was good for me.

Cons:

Breakfast

2026-10-21 • via Nuitee
R
Raquel • extended_group • us
3
Would have not pay this much for a room to not ve comfortable
Pros:

Has parking

Cons:

Room had a lot of humidity, found mold and shower had bad stains.

2026-10-20 • via Nuitee
B
Brooklyn • couple • us
10
2026-10-19 • via Nuitee
S
Sherry • family_with_children • us
9
2026-10-19 • via Nuitee
J
Jonas • solo_traveller • us
10
2026-10-17 • via Nuitee
V
Valerie • family_with_children • us
8
2026-10-13 • via Nuitee
V
Valerie • family_with_children • us
8
Nice location and considering itvwas a home game, price was good
Pros:

I liked that it was walking distance to whereever we wanted to go.

Cons:

Looked a little worn down. Didnt seem like many elevators were in working order.

2026-10-13 • via Nuitee
L
Luis • solo_traveller • cr
5
Es un hotel caro para lo que ofrece. No volveré a ocuparlo.
Pros:

El personal amable, el lobby agradable. La limpieza buena. La cama y baño bien.

Cons:

The elevators are scary!!! Even though they have been well mainteined, dont feel or look that way. The smell in the hallway (6th floor) was not pleasent.

2026-10-12 • via Nuitee
M
Manoj • solo_traveller • lk
6
It’s great
Pros:

Gear

Cons:

Great

2026-10-12 • via Nuitee
M
M. M. • solo_traveller • us
10
2026-10-08 • via Nuitee
A
Andrea • couple • us
8
Compass is beautiful, great family, friendly hotel close to nationwide Arena
Pros:

Very close to nationwide Arena very safe area, beautiful city. That’s more comfortable that sounds good. Front desk very kind.
Did not have to pay for parking, but thought we were going to have to pay

Cons:

Wish there was a breakfast buffet.
Cost was a little high for a Holiday Inn
Dirty handprint on the bathroom wall, but I was able to clean off

2026-10-07 • via Nuitee