Holiday Inn Express Denver Downtown by IHG

Stay: July 17-22, 2026 - Guest Fernando Trueba - Rooms 766 and 1266 - Booking via eDreams.

Booked at Holiday Inn Express Denver Downtown, 1715 Tremont Place, Denver, CO 80202.

Room 766: AC completely not working, room at 33°C / 91°F at night, impossible to sleep. Only solution offered were 2 loud floor fans blowing hot air. Video proof available.

After complaint, staff kindly moved me to Room 1266 with AC. Thank you for that. However, Room 1266 now has NO electricity / light during early morning hours.

Two major failures in two different rooms during same stay. Reported both times at front desk. Basic services should work. Waiting for written incident report and compensation for affected nights.

Location is great and staff is polite, but maintenance needs urgent improvement. I have photos and 3 videos of both issues

Location

It was very close to the 16th street mall and right in downtown Denver

The employees were good, the facility was clean, location was great

The location

I would strongly discourage anyone from staying at the Holiday Inn Express Denver Downtown.

This property failed on several basic hospitality standards, and the overall experience was incredibly disappointing. The rooms are dated and substandard, the service is indifferent at best, and management appears completely unconcerned about addressing guest issues.

The first major problem was the hot water. Each morning, it took approximately 10 to 15 minutes of running the shower before hot water finally arrived. When I brought this to the attention of the staff, the explanation I received was simply, “It’s an old building.” That was the entirety of the response. Hot water is not a luxury amenity—it’s a basic expectation for any hotel guest. The fact that this issue is apparently known and accepted by management speaks volumes about their commitment to guest comfort.

The second—and even more frustrating—issue was the air conditioning. Guests should be aware that the thermostat in the room is essentially useless because the building centrally controls the temperature. During our summer stay, the room remained uncomfortably warm throughout the night, making it difficult to sleep. We contacted the front desk and were told an engineer would be sent to adjust the system. No one ever showed up, and the problem was never resolved. We spent the night tossing and turning in a hot room after a long day of travel.

What made the experience especially frustrating was not just the problems themselves, but the complete lack of urgency or concern shown by the staff. There was no effort to offer a solution, no follow-up, and no indication that guest comfort was a priority.

For the price charged, this hotel delivers an experience far below what travelers should reasonably expect. Between waiting 15 minutes for hot water, sleeping in a room that felt stuffy and overheated, and receiving little more than excuses from the staff, this stay felt like a complete waste of money.

There are far too many hotel options in downtown Denver to settle for this one. I will never stay here again and would recommend that prospective guests look elsewhere.

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Location was good, staff were friendly and helpful. Breakfast was a good selection. Comfortable beds and nice shower. We were kindly upgraded to a 2 bedroom suite as our original booking for 2 queen beds had no rooms available though we had booked 3 months in advance

This place is terrible! I booked my stay here as part of a large business delegation, and I wish I hadn’t. The hotel has central air, meaning that there is no control in the room over the temperature. My room is HOT. When I called the front desk to have the “engineer” come up to fix it, nobody answered the phone. I had to go back down to the front desk to get the “engineer” to come to my room. The air conditioning never came on. No air blows through the vents. Their solution was a box fan! It’s 90+ degrees every day I am here! Then they have the nerve to charge $3 for a bottle of water, during a heatwave in a room with just a box fan! The ice machines don’t all work. The floor is filthy. I took my socks off and then realized I had to go to the bathroom. I looked at my feet before I got in bed and they were black. There are no wall sockets near the bed so plugging anything in requires extension cords, which isn’t helpful when one of the two plugs in the room is being used by the box fan. Several of my colleagues have lost power during out stay.