My Story Hotel Augusta

Hotels
8.9 (3598 reviews)
Rua de São Nicolau, nº 78 , Lisbon , PT
+351 21 114 7899

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent, central location
Friendly and attentive staff
Comfortable rooms and beds
Quiet despite central location
On-site restaurant and nice hotel details
Cons:
Breakfast quality and service inconsistent/poor
Price perceived as high / value concerns
Some small bathrooms / compact room elements
Isolated cleanliness incident (insect) and a reported unclean bathroom
Air conditioning issues and wardrobe accessibility for shorter guests

Categories

Cleanliness
8
Many guests explicitly praised cleanliness and quiet rooms, but there are notable negative mentions (insect in bed, bathroom appearing unclean) that lower the score slightly.
Service
9.8
Consistently described as friendly, attentive and professional; multiple guests mention helpful staff and an upgrade, supporting a very strong service rating.
Location
9.8
Repeatedly described as perfect/central/ideal (Augusta street, heart of Lisbon); overwhelmingly positive sentiment for location.
Room Quality
9.4
Rooms and beds are frequently praised for comfort and style; some comments note small bathrooms or compact rooms, but overall room quality is very strong.
Amenities
9
On-site restaurant and special details around the hotel are appreciated; facilities generally praised though some services (notably breakfast) were inconsistent.
Value for Money
7.8
Several guests explicitly stated the price felt high for what was offered, so value is rated below the property average.
Food and Beverage
7.7
Multiple complaints about breakfast quality and service lower this category, despite some guests having no issues or enjoying aspects of F&B.
Overall Experience
9.7
The majority of reviews are highly positive (would return, highly recommend, lovely stay), so overall experience is rated very high despite a few specific service/food/cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Central Location in Lisbon

Located in the heart of Lisbon, My Story Hotel Augusta offers convenient access to popular landmarks such as Rossio and Dona Maria II National Theatre within walking distance. Liberty Avenue is also just a short distance away, making it an ideal choice for exploring the city.

Comfortable and Modern Accommodation

Experience comfort and convenience in our air-conditioned rooms equipped with a flat-screen TV and a private bathroom. Stay connected with free WiFi during your stay and enjoy a restful night's sleep with the cozy amenities provided.

Delightful Amenities and Services

Start your day right with a delicious buffet breakfast served on-site. Our multilingual staff at the reception are ready to assist you in English, Spanish, and French, ensuring a pleasant and hassle-free stay.

Book your stay at My Story Hotel Augusta now for an unforgettable experience in Lisbon.

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Location

Guest Reviews

8.9
Based on 3598 reviews
Cleanliness: 8
Service: 9.8
Location: 9.8
Room Quality: 9.4
Amenities: 9
Value for Money: 7.8
Food and Beverage: 7.7
Overall Experience: 9.7
P
Peter • family_with_children • ch
9
Pros:

Sehr gut gelegenes Hotel wir wahren sehr zufrieden. Das Personal sehr freundlich und mitten in der City! Optimal für Lissabon gelegen und das Frühstück sowie alle anderen Dienstleistungen wahren super.

2026-10-30 • via Nuitee
S
Sigrid • family_with_children • ec
9
Pros:

La habitación y la cama estupendas. El agua y todo el concepto de sostenibilidad. Maravilla.

Cons:

No hay nada

2026-10-30 • via Nuitee
R
Ron • solo_traveller • nl
9
Pros:

Locatie was uitstekend. Hygiene perfect. Uitstraling van de kamer top

2026-10-30 • via Nuitee
C
Caio • couple • br
10
2026-10-29 • via Nuitee
H
Heroina • couple • xk
10
Perfect location
Pros:

Location, the room, cleanliness

Cons:

Nothing

2026-10-28 • via Nuitee
L
Liebig Avalos • couple • cl
6
Para no olvidar
Pros:

UBICACION, muy central y cómodo. La excelente deferencia y amabilidad del personal del lobby.

Cons:

El desayuno PESIMO, especialmente la ATENCION. Lamentablemente este servicio PERJUDICA la excelente atención del personal del hotel. Al ser servicios independientes no existe responsabilidad de mejora.

2026-10-27 • via Nuitee
D
Duarte Mena • couple • do
10
2026-10-27 • via Nuitee
J
joao • couple • br
9
Excelente localização e conforto do hotel
Pros:

Localização e aconchego do hotel.

Cons:

Devido a localização, o preço das diárias são elevados

2026-10-26 • via Nuitee
J
Jorge • couple • us
8
2026-10-25 • via Nuitee
L
Lorraine • family_with_children • au
8
Pros:

The location

Cons:

The cold air conditioning and the clothes hanging space in the cupboard not accessible to shorter people,
Also the breakfast was not to my liking.

2026-10-23 • via Nuitee
A
Ana • family_with_children • ar
10
Pros:

Ubicacion

Cons:

Todo bien.

2026-10-22 • via Nuitee
N
neta • family_with_children • il
9
Pros:

החדרים קצת קטנים, ארוחת בוקר דלה מאוד אבל קיבלתי מתנה מהמלון כך שאין תלונות.

2026-10-21 • via Nuitee
P
Petrole • couple • us
9
2026-10-20 • via Nuitee
L
Lydie • couple • fr
9
2026-10-19 • via Nuitee
S
Susie • couple • au
9
2026-10-19 • via Nuitee
J
Jonny • solo_traveller • fi
7
Litet bekvämt hotell på bästa stället
Pros:

Läget, läget, läget

Cons:

Frukosten var inte tillräckligt bra för min smak.

2026-10-18 • via Nuitee
Y
Yasemin • solo_traveller • tr
10
Pros:

Location is perfect

2026-10-17 • via Nuitee
S
Sarah • couple • gb
9
We enjoyed our stay , great location
2026-10-16 • via Nuitee
S
Shutian • couple • gb
5
2026-10-15 • via Nuitee
I
Isabel • family_with_children • es
10
Ubicación perfecta
Pros:

Nos cambiaron al My Story Hotel Ouro y nos encantó!!!! Personal muy atento y las habitaciones súper cómodas con una cama extra grande! En general perfecto tanto en comodidad como en ubicación. Volvería a repetir sin duda.

Cons:

El baño es pequeñito en comparación con el resto de la habitación

2026-10-15 • via Nuitee