My Story Hotel Augusta

Hotels
9.2 (3584 reviews)
Rua de São Nicolau, nº 78 , Lisbon , pt
+351211147899

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Small bathroom
Limited breakfast options

Categories

Cleanliness
8.54
Some reviews mention issues like leaking bathroom; cleanliness not consistently praised.
Service
9.99
Staff described as very friendly and helpful across multiple reviews.
Location
10
Many reviewers highlight the perfect location close to attractions.
Room Quality
8.5
Rooms described as small but comfortable; some amenities noted.
Amenities
9.53
Good amenities provided such as a kettle and quality toiletries.
Value for Money
8.49
Restaurant outside hotel reported as mediocre; overall offering mixed views on value.
Food and Beverage
9.04
Generally positive remarks about breakfast and dining experience.
Overall Experience
9.53
Very enjoyable stays reported despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:50

Property Description

Central Location in Lisbon

Located in the heart of Lisbon, My Story Hotel Augusta offers convenient access to popular landmarks such as Rossio and Dona Maria II National Theatre within walking distance. Liberty Avenue is also just a short distance away, making it an ideal choice for exploring the city.

Comfortable and Modern Accommodation

Experience comfort and convenience in our air-conditioned rooms equipped with a flat-screen TV and a private bathroom. Stay connected with free WiFi during your stay and enjoy a restful night's sleep with the cozy amenities provided.

Delightful Amenities and Services

Start your day right with a delicious buffet breakfast served on-site. Our multilingual staff at the reception are ready to assist you in English, Spanish, and French, ensuring a pleasant and hassle-free stay.

Book your stay at My Story Hotel Augusta now for an unforgettable experience in Lisbon.

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 3584 reviews
Cleanliness: 8.54
Service: 9.99
Location: 10
Room Quality: 8.5
Amenities: 9.53
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 9.53
S
Stephen • couple • us
9
Very friendly and responsive staff. Room was very nice but too small.
Pros:

Location, well appointed room, breakfast

Cons:

Room small, somewhat cramped.

2026-07-04 • via Nuitee
K
Kristen • couple • us
8
It’s a lovely hotel exactly where you want to be in Lisbon
Pros:

The location

Cons:

It could use a paint job and some sprucing up

2026-07-03 • via Nuitee
E
Emilia • solo_traveller • es
8
2026-07-03 • via Nuitee
N
nidclair • family_with_children • fr
9
Bon choix à Lisbonne
Pros:

Hôtel central bien placé à coté de la grande artère touristique, mais bien isolé donc silencieux.
Accueil charmant et efficace (nous ont prêté un de leurs ordinateurs pour internet), chambre confortable et bon petit déjeuner complet.
Les visites en tram (citadelle, tram touristique ou tour de Belem) sont faciles à trouver.
A recommander donc, en évitant les restaurants à toutous de la grande artère adjacente.

Cons:

Pas de salon.

2026-07-03 • via Nuitee
S
Solis • couple • ar
10
Viaje de ensueño
Pros:

La atención es excelente. Nos brindaron upgrade de habitación por alojarnos casi 1 semana. La ubicación privilegiada y con balcón y una vista increíble. La limpieza de habitación excelente y la cama increíblemente cómoda. No conociamos Lisboa y la verdad fue una experiencia increíble y mas aun en este hotel precioso.

Cons:

Estuvo todo increíble. Nada de qué quejarnos.

2026-07-03 • via Nuitee
M
Maxine • solo_traveller • gb
8
A three night stay at end of a cruise to enjoy the city. Plenty of time to explore both city and Sintra
Pros:

Location was easy to access after arriving by cruise ship.
Nice atmosphere with bars and cafes and plenty of shops so nice buzz about but not overpowering. Staff were happy to answer queries and store luggage

Cons:

Not much hanging space or storage so good for short trips

2026-07-02 • via Nuitee
A
Amy • solo_traveller • gb
9
Pros:

Great location for central Lisbon, lovely room and a good price

2026-07-02 • via Nuitee
S
Sharon • solo_traveller • us
8
Pros:

I like that it was located in the heart of everything

Cons:

I didn't like how small the room was

2026-07-02 • via Nuitee
B
Bruna • extended_group • br
10
Melhor localização de lisboa
Pros:

Amamos simplesmente tudo. Minha família sempre se hospeda na rede Mystory, mas foi a primeira vez nessa unidade. A localização é simplesmente perfeita e você faz tudo a pé. Tivemos um problema na reserva (falha nossa) e o hotel resolveu tudo na maior boa vontade e atenção. A equipe sempre muito atenciosa com tudo, nas informações, reservas de Transfers, etc. Durante a estadia foi o meu aniversário e o da minha irmã e o hotel enviou para o quarto garrafa de champanhe, um bolinho e um cartão de felicitação. Extremamente atenciosos. O quarto super confortável, cama e toalhas tbm.

Cons:

Nada.

2026-07-01 • via Nuitee
M
Marcelo • couple • us
10
Love Lisbon from the right place
Pros:

The location couldn’t be better, the hotel is beautiful and the staff was friendly and welcoming.

2026-07-01 • via Nuitee
G
Gerry • extended_group • ie
10
We were very satisfied
Pros:

It was clean and the staff was very nice.

Cons:

There was no lounge or reception for guests to sit on however you could sit out side

2026-07-01 • via Nuitee
N
Natacha • solo_traveller • cl
10
Pros:

Me encantó la buena ubicación, el entorno y cercanía al metro

2026-06-30 • via Nuitee
B
Benjamin • couple • us
7
Pros:

Clean cozy room in a good location

Cons:

Bathroom was poorly laid out and the shower leaked all over the floor.

2026-06-30 • via Nuitee
F
fernando • couple • es
10
Buena ubicación y excelente personal
Pros:

La ubicación y el personal muy amable

2026-06-29 • via Nuitee
D
David • couple • il
10
Excellent location and a great place to stay.
Pros:

The location is excellent, in the center of the city and tourist area, restaurants, shops and the sea.
The room was very nice and clean with a comfortable bathroom.
Nice breakfast and a very friendly and helpful staff.
Highly recommended.

2026-06-29 • via Nuitee
A
Alexandra • extended_group • gb
7
Great.
Pros:

Excellent location I the old town. Everything we wanted to see within easy distance.

Cons:

The wardrobe was too high to actually reach the hanging bar so unless you were 6’0 plus tall you couldn’t hang clothes up. Very strange.

2026-06-28 • via Nuitee
B
BERNARD • extended_group • fr
9
2026-06-27 • via Nuitee
B
BERNARD • couple • fr
9
2026-06-27 • via Nuitee
B
BNC • extended_group • de
10
Ein schönes Hotel mitten im Zentrum von Lissabon.
Pros:

Das Hotel ist toll gelegen. Zentraler geht es nicht. Das Zimmer und das gesamte Hotel waren sehr sauber, und die Mitarbeiter waren sehr freundlich und hilfsbereit. Für eine Reise nach Lissabon kann man das Hotel jederzeit empfehlen. Mein Zimmer war im ersten Stock zur Straße hin, aber es war dennoch leise und man konnte sehr gut schlafen. Das Bett war auch super bequem.

Cons:

Es war alles super.

2026-06-27 • via Nuitee
C
Chee Kheong • couple • ca
10
Perfect location for Lisbon
Pros:

The location was most central, right in the doorsteps is Rua Augusta and minutes away from the Arch and Commerce Square, and other major attractions. The room was also well appointed, and we were given a corner room with views of the cobbled streets below.

2026-06-25 • via Nuitee