Antera Hotel & Residences

Hotels
•
Independent
8.8 (194 reviews)
Avenida 10 Norte esquina Calle 6, Col. Centro, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
+52 998 688 9383

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Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Free airport transportation
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and well-maintained
Good value for money
Cons:
Noise from nearby bars for those seeking quiet
Some rooms reported humid smell

Categories

Cleanliness
8.45
The rooms were reported very clean, but there was one mention of a humid smell in a room.
Service
9.12
The staff was frequently described as friendly and helpful, enhancing the overall service experience.
Location
9.16
Multiple reviews praised the hotel's convenient location near the beach and attractions.
Room Quality
8.61
Rooms are generally clean and well-equipped, though some mention of being outdated has been noted.
Amenities
8.82
Amenities like the rooftop pool and bar area received positive feedback, contributing to a pleasant stay.
Value for Money
8.7
Many reviews indicated the price was good for the quality and location of the hotel.
Food and Beverage
8.65
While not extensively mentioned, the bar area and service suggest solid offerings.
Overall Experience
8.91
Overall experience was highly rated with multiple guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:20

Property Description

Luxurious Amenities
Indulge in the 2 outdoor swimming pools and complimentary wireless internet access. Enjoy Asian cuisine at YUM YUM and unwind at the poolside bar.

Exceptional Services
Benefit from concierge services, 24-hour front desk, and multilingual staff. Event facilities, airport shuttle, and free parking ensure a hassle-free stay.

Prime Location
Located in Downtown Playa del Carmen, steps away from Quinta Avenida and Playa del Carmen Main Beach. Explore nearby attractions like Central Square and Frida Kahlo Museum.

To experience luxury, convenience, and an unbeatable location, book your stay at Antera Hotel & Residences now.

Important information:

  • Up to 1 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.8
Based on 194 reviews
Cleanliness: 8.45
Service: 9.12
Location: 9.16
Room Quality: 8.61
Amenities: 8.82
Value for Money: 8.7
Food and Beverage: 8.65
Overall Experience: 8.91
A
Andrés Gonzalez Uscanga • extended_group • mx
10
Pros:

Excelente atención

2026-07-19 • via Nuitee
P
Paulette • solo_traveller • cl
10
Pros:

La habitacion y baño muy amplios, aire acondicionado silencioso, ubicacion excelente! al lado de todo, comercio, transporte, el personal muy amable, buena orientacion para tour, etc

Cons:

Lo unico incomodo pero que no es responsabilidad del hotel, es que en la esquina, hay un local que coloca musica muy fuerte en la noche y se sentia de la habitacion

2026-07-18 • via Nuitee
C
carolina rayo • family_with_children • co
8
Pros:

Muy bueno el hotel, su ubicacion, la atencion muy buena. El desayuno muy rico.

2026-07-15 • via Nuitee
A
Anthony • solo_traveller • au
7
2026-07-14 • via Nuitee
F
Fernanda • extended_group • br
10
Preço maravilhoso, localização excelente
Pros:

Quarto grande e arejado
Banheiro grande

Cons:

Gostei de
Tudo

2026-07-13 • via Nuitee
R
Raul • solo_traveller • us
10
2026-07-09 • via Nuitee
R
Raul • solo_traveller • us
10
2026-07-09 • via Nuitee
S
S. Capel • family_with_children • br
9
Lugar maravilhoso e bem localizado
Pros:

Gostei de tudo, camas confortáveis, roupa de cama boa, quarto limpo

Cons:

O chuveiro não esquentava muito, o calor acaba compensa

2026-07-06 • via Nuitee
R
Rochel • couple • us
1
A disaster and nightmare it was a woman at the front desk this time very not accommodating however David and Daniel are
Pros:

I was very upset because I had stayed already twice gave good reviews but this time I was coming for my Shabbat they saw I had a cane and wouldn’t accommodate me and my needs to be on ground floor on shabbas
I canceled my stay and they lied saying it’s up to booking. While booking wrote it is up to the property

Cons:

They kept ignoring my messages to them and are trying to charge me for a stay I never took I never checked in

2026-07-06 • via Nuitee
R
raz • couple • mx
7
2026-07-05 • via Nuitee
A
avner • solo_traveller • us
10
2026-07-05 • via Nuitee
R
raz • couple • mx
5
2026-06-30 • via Nuitee
R
Rochel • couple • us
10
David at the front desk was so accommodating and the guy at the bar as wlell everyone greets you with a smile especially
Pros:

Everything especially the staff

Cons:

It was all good

2026-06-30 • via Nuitee
M
Martin • extended_group • hr
10
Pros:

Splendid

2026-06-22 • via Nuitee
F
Fabricio Ciriaci • extended_group • ar
9
Pros:

Hotel muy lindo. Sin lujos. En una muy buena ubicación

2026-06-17 • via Nuitee
E
Emily • family_with_children • us
7
2026-06-14 • via Nuitee
S
SAMUEL • extended_group • fr
10
2026-06-04 • via Nuitee
K
Kanna • couple • jp
7
寝れなくても良いなら最高
Pros:

設備が綺麗で立地がよい

Cons:

隣のクラブの音がうるさ過ぎて寝れない。耳栓必須。

2026-05-27 • via Nuitee
P
Pamelix • family_with_children • cl
7
Pros:

La ubicación, cercano a comercios y playa

Cons:

Se escuchaba el ruido de la disco y calle

2026-05-11 • via Nuitee
L
Loreto • family_with_children • cl
8
Muy buena ubicación, habitaciones confortables
Pros:

La ubicación muy cercana a playa, 5ta avenida y tiendas de conveniencia

Cons:

El estacionamiento, muy difícil de subir en vehículos pequeños o bajos. Se escucha ruido desde los locales aledaños, falta una secadora de traje de baño o un lugar para dejarlos secar.

2026-05-10 • via Nuitee