Best Western Plus Hotel Ilulissat

Hotels
•
Best Western Plus
8.5 (736 reviews)
Kaaleeraq Poulsenip Aqq. 6 , Ilulissat , GL
+299 94 76 00

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central location / walking distance to town
Rooftop restaurant with excellent views
Clean and comfortable rooms
Free airport shuttle
Helpful staff (many positive mentions)
Excellent Wi‑Fi
Modern facilities
Cons:
Relatively expensive / value concerns
Inconsistent customer service and follow-up
Limited tour-booking support at the hotel
Some rooms small; noise issues on lower floors
In-house food/dinner and buffet quality concerns

Categories

Cleanliness
9
Multiple reviews state rooms and hotel are 'very clean' and 'clean and comfortable room', indicating strong cleanliness standards.
Service
8.5
Mixed reports: several guests praise helpful, attentive staff, shuttle service and assistance (printing documents), but there are notable complaints about poor customer service, lack of follow-up on compensation and a shuttle/taxi billing issue.
Location
9.5
Consistently highlighted as a major positive: central/town-centre location, walking distance to many places, excellent views from rooftop and easy access (free shuttle to airport).
Room Quality
8
Rooms described as comfortable and modern but sometimes small; specific issues include bed-type mismatches (bunk vs double) and potential noise for certain lower-floor room numbers.
Amenities
9
Strong amenities mentioned: rooftop restaurant with great views, free airport shuttle, excellent Wi‑Fi, modern facilities and useful guest services (printing). Some shortfall around tour-booking support.
Value for Money
7
Perceived as somewhat expensive: guests note high prices (context: Greenland) and complaints about overpriced dinner and overall value.
Food and Beverage
7.5
Mixed: rooftop restaurant view is loved and nearby dining praised, but in-house food received criticism (overpriced, dinner not very good, buffet reportedly downgraded).
Overall Experience
9.5
Overall positive stays and strong location/view draw many guests back; despite some service/touring and value issues, the general guest experience is very favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Accommodation
Best Western Plus Hotel Ilulissat offers elegant rooms with modern amenities like air conditioning, flat-screen TVs, and free WiFi. Some rooms even feature convenient kitchenettes, perfect for longer stays.

Top-Notch Facilities
Guests can enjoy a range of facilities including a fitness centre, shared lounge, and a kids' club. The on-site restaurant serves delicious meals, and the terrace provides a scenic spot to unwind after a day of exploring.

Convenient Services
With a 24-hour front desk, airport transfers, and a tour desk, guests can expect exceptional service throughout their stay. The hotel's prime location near Ilulissat Airport makes traveling hassle-free.

Experience luxury, comfort, and convenience at Best Western Plus Hotel Ilulissat. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 736 reviews
Cleanliness: 9
Service: 8.5
Location: 9.5
Room Quality: 8
Amenities: 9
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 9.5
R
Rasmine • couple • gl
9
Pros:

Stille og roligt

Cons:

Midt i byen

2026-10-26 • via Nuitee
D
durieux • couple • fr
8
2026-10-22 • via Nuitee
D
Dorthe • couple • gl
8
2026-10-14 • via Nuitee
M
Magnussen • solo_traveller • gl
7
2026-10-12 • via Nuitee
H
Helle • solo_traveller • gl
10
2026-10-12 • via Nuitee
I
Inge Merete • couple • dk
8
2026-10-10 • via Nuitee
H
Hui • couple • us
10
Clean and comfortable room. Centrally located in town and many dining options nearby. Perfect base for Ilulissat Greenla
Pros:

Great location and clean comfortable room

Cons:

A bit expensive, but it’s Greenland and everything is understandably expensive

2026-10-09 • via Nuitee
O
Oline • family_with_children • gl
7
2026-10-09 • via Nuitee
J
Josefina • extended_group • ve
8
Agradable
Pros:

La vista de la terraza , me encantó

Cons:

Tener opciones de excursiones con diferentes operadores en el mismo hotel , solo había una sola y no tenían excursiones hasta el 5 de octubre .
No había otras opciones y no pudimos tomar ninguna excursión . Tener a alguien en el hotel que te apoye a buscar las reservaciones hubiese sido lo mejor .
Otros hoteles si los ofrecen

2026-10-08 • via Nuitee
S
Stefan • couple • ch
4
Cons:

Gästebetreuung war klar nicht zufriedenstellend. Anstatt den angebotenen Shuttle-Service wurde auf unsere Kosten - und ohne Vorinformation - ein Taxi gerufen, welches wir zu unserer Überraschung am Flughafen bezahlen mussten. Trotz Mitteilung an das Hotel erhielten wir keine Rückantwort.

2026-10-07 • via Nuitee
P
Patrick • solo_traveller • gb
5
Poor Customer Service
Pros:

The hotel ticked most boxes., besides the below.

Cons:

Sadly I paid for a room where there was supposed to be twin beds and a bunk bed. Sadly it was a double which meant unless my party wanted to share the double two had to use the bunk beds. We raised this at check in twice, I was promised twice by reception it would be raised with their manager and they would speak to me about some sort of refund as I purposely booked the room several months in advance and as per the photo of the room I booked it was not the same. Noone ever spoke to me and offered some form of compensation. Terrible customer service and false advertising.

2026-10-07 • via Nuitee
M
Martin • solo_traveller • cz
9
2026-09-19 • via Nuitee
N
Niveditha • extended_group • in
8
Great location and stay
Pros:

Centre of the city location with free shuttle for the airport. Very convenient and a great view from the rooftop restaurant and some rooms.

Cons:

Not very knowledgeable about the tours and things to do. But otherwise they were fantastic

2026-09-18 • via Nuitee
Z
ZURIHE SYLVIA • family_with_children • mx
10
Great stay, location, service!
Pros:

Love the restaurant’s view

Cons:

Morning buffett has downgraded in the past years.

2026-09-17 • via Nuitee
J
Jörg • couple • de
8
2026-09-16 • via Nuitee
M
miker • couple • us
8
Good choice!
Pros:

In town location. Facilities were modern and up to date. Shuttle works well. The Inuit Cafe nearby serves great food with (believe it or not) great Sri Lanken food too. The restaurant is very scenic (almost as good as the Hotel Arctic).

Cons:

Rooms on the first and second floor with high numbers (> 8) are very close to a back road that occasionally gets loud noises (like a motorcycle with no muffler) after midnight. Ask for higher floors and lower numbers (< 8).

2026-09-13 • via Nuitee
C
Christof • solo_traveller • de
9
Pros:

Das Hotelpersonal hat sich sehr aufmerksam darum gekümmert von woher wir anreisen und wo wir abgeholt werden wollen, das hatte ich bisher noch nicht erlebt, super!

2026-09-09 • via Nuitee
J
Jane • solo_traveller • us
10
Pros:

Very central so possible to walk most places. Wonderful view from the rooftop restaurant. Very clean. Excellent wifi. Helpful staff. Printed a couple of documents for me at no cost. Good breakfast with lots of options. Quiet.

Cons:

The room was small - but the reception area is large with lots of seating so it is okay for an alternative place to sit. Food at dinner in the restaurant was overpriced and not very good.

2026-09-09 • via Nuitee
J
Johannes • solo_traveller • gl
10
2026-09-08 • via Nuitee
S
Soontaree • solo_traveller • no
9
Pros:

staffs are nice.
Good location

2026-09-07 • via Nuitee