Grand Hotel Santa Lucia

Hotels
9 (644 reviews)
Via Partenope, 46 , Naples , IT
+39 081 764 0666

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Attentive staff
Cons:
High parking fees
Dated decor in some areas

Categories

Cleanliness
9.33
The accommodations were pristine and clean, reflecting a high standard of cleanliness.
Service
9.3
Staff was very nice and attentive, exceeding expectations in accommodating guests.
Location
9.34
The hotel is ideally located close to the city center and offers great views.
Room Quality
8.79
Rooms were described as nice size with quality fixtures, though some complaints about it being slightly dated.
Amenities
8.32
Amenities mentioned were adequate but lacked spa facilities, which is a downside for a 4-star hotel.
Value for Money
8.78
General sentiment indicates good value, though some found certain services a bit pricey.
Food and Beverage
8.83
Breakfast was rich with good selection, although some guests desired more fresh fruits.
Overall Experience
9.3
Overall stay was highly enjoyable with excellent service and accommodations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:23

Property Description

Luxurious Accommodation with Stunning Views

Art-Nouveau Design and Modern Amenities
Step into a world of elegance with the impressive Art-Nouveau design of Grand Hotel Santa Lucia. Enjoy modern amenities such as a well-equipped gym to cater to your fitness needs during your stay.

Gourmet Dining Experience with Spectacular Views
Indulge in a culinary journey at the stylish hotel restaurant offering creative, contemporary dishes alongside Neapolitan favorites. Pair your meal with a fine wine from the well-stocked cellar while admiring the picturesque view across the harbour.

Experience luxury, comfort, and impeccable service at Grand Hotel Santa Lucia. Book now to create unforgettable memories in the heart of historic Naples.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

9
Based on 644 reviews
Cleanliness: 9.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
C
Christos • couple • gr
7
Pros:

La posizione

Cons:

La colazione

2026-11-02 • via Nuitee
C
Christophe • solo_traveller • fr
9
Séjour toujours superbe dans cet hôtel
Pros:

Superbe

Cons:

Rien

2026-10-28 • via Nuitee
M
Meltem • couple • tr
9
2026-10-26 • via Nuitee
F
Francesco • couple • it
8
2026-10-09 • via Nuitee
R
Roberto • couple • br
10
Perfeita
2026-09-19 • via Nuitee
B
Bartolo • solo_traveller • it
6
2026-09-17 • via Nuitee
M
matthew • solo_traveller • us
9
2026-09-15 • via Nuitee
P
Paolo • couple • it
7
Personale di reception non all’altezza
Pros:

Sono un appassionato dell albergo

Cons:

Personale non all altezza. Mi hanno prenotato in un ristorante modesto . Alla mia protesta si sono dimostrati ostili

2026-09-10 • via Nuitee
R
Roberto • couple • br
10
Refinado
Pros:

Bom gosto

2026-09-09 • via Nuitee
M
Massimo • couple • it
8
Sicuranente ritorno
Pros:

Location

Cons:

Small hall

2026-09-05 • via Nuitee
N
Nan • couple • us
9
Wonderful attentive staff! Beautiful room. Everything accessible very comfortable bed!
Pros:

Very nice, clean, elegant.

Cons:

Liked it all

2026-09-04 • via Nuitee
R
Richard • couple • us
5
Pros:

Location and staff were fine.

Cons:

Air conditioning in room was nearly nonexistent and trying to sleep while sweating was not a pleasant experience!

2026-09-03 • via Nuitee
R
Roam17713030970 • Friends getaway • Dayton, Ohio
10
Excellent Hotel
Pros:

Excellent hotel. Great views with wonderful location. Easy day trips to Amalfi, Positano, Sorrento, and Capri.

2026-08-29 • via Tripadvisor
S
Sheila • couple • gb
10
Would definitely stay here again.
Pros:

The room was excellent very comfortable with every amenity. The location was great being right on the bay with stunning views and breakfast was very good.

Cons:

There was nothing to dislike about this hotel.

2026-08-29 • via Nuitee
H
Hassan • solo_traveller • dk
7
2026-08-28 • via Nuitee
R
Raouf • solo_traveller • fr
10
Pros:

C'est un bon hôtel

2026-08-24 • via Nuitee
W
W9843NTmariac • Family • Minde, Santarem District, Central Portugal
6
Great Location, But a Very Disappointing Stay — 2.5 Stars
Pros:

The location of the Grand Hotel Santa Lucia is wonderful, and unfortunately, that was the highlight of our stay.

From the moment we walked in, the hotel felt dated and there was an unpleasant smell. Our room was equally outdated and had a strong mothball-like odor that made it feel anything but fresh or inviting.

The bathroom was another issue. Having to climb into a very high bathtub to shower felt uncomfortable and, frankly, unsafe. The pullout sofa our children slept on was extremely creaky and uncomfortable, and even the pillows in the main bedroom were uncomfortable.

The biggest problem, however, was the air conditioning. We stayed in August, when temperatures were in the high 80s and felt closer to 100 degrees, yet our room never cooled properly. At night, it seemed as though the temperature was being centrally controlled, because the room became unbearably warm. For a hotel of this caliber, functioning air conditioning during the height of summer should be a basic expectation.

We could see that some rooms are currently being remodeled, which is certainly a positive for future guests. However, having to listen to banging and construction noise during our stay was far from relaxing.

The service upon arrival was also disappointing. Our taxi pulled up directly in front of the hotel with all of our luggage, and although hotel staff could see us from inside, no one came outside to assist. Our taxi driver ultimately helped us bring our bags into the hotel. After a long day of traveling in the August heat, that was not the welcome we expected from a hotel at this level.

There is a lot of potential here because the location is excellent, and perhaps the renovated rooms will provide a very different experience. Unfortunately, based on the room and service we received, I cannot recommend the hotel as it currently stands.

2.5 out of 5 stars.

2026-08-21 • via Tripadvisor
M
marinari • couple • it
10
2026-08-21 • via Nuitee
S
solange • solo_traveller • fr
8
2026-08-18 • via Nuitee
C
Christian • solo_traveller • de
8
2026-08-18 • via Nuitee