Grand Hotel Santa Lucia

Location

Very nice, clean, elegant.

Location and staff were fine.

Excellent hotel. Great views with wonderful location. Easy day trips to Amalfi, Positano, Sorrento, and Capri.

The room was excellent very comfortable with every amenity. The location was great being right on the bay with stunning views and breakfast was very good.

C'est un bon hôtel

The location of the Grand Hotel Santa Lucia is wonderful, and unfortunately, that was the highlight of our stay.

From the moment we walked in, the hotel felt dated and there was an unpleasant smell. Our room was equally outdated and had a strong mothball-like odor that made it feel anything but fresh or inviting.

The bathroom was another issue. Having to climb into a very high bathtub to shower felt uncomfortable and, frankly, unsafe. The pullout sofa our children slept on was extremely creaky and uncomfortable, and even the pillows in the main bedroom were uncomfortable.

The biggest problem, however, was the air conditioning. We stayed in August, when temperatures were in the high 80s and felt closer to 100 degrees, yet our room never cooled properly. At night, it seemed as though the temperature was being centrally controlled, because the room became unbearably warm. For a hotel of this caliber, functioning air conditioning during the height of summer should be a basic expectation.

We could see that some rooms are currently being remodeled, which is certainly a positive for future guests. However, having to listen to banging and construction noise during our stay was far from relaxing.

The service upon arrival was also disappointing. Our taxi pulled up directly in front of the hotel with all of our luggage, and although hotel staff could see us from inside, no one came outside to assist. Our taxi driver ultimately helped us bring our bags into the hotel. After a long day of traveling in the August heat, that was not the welcome we expected from a hotel at this level.

There is a lot of potential here because the location is excellent, and perhaps the renovated rooms will provide a very different experience. Unfortunately, based on the room and service we received, I cannot recommend the hotel as it currently stands.

2.5 out of 5 stars.

...Grand after all.

On the positive side, the hotel is located in a calmer area of Naples and our Suite with Sea View had plenty of interior space, except for the bathroom vanity, which was decorative, but short on useable counter space. Nice view overlooking the Castel dell'Ovo and the waterfront. No issues with street noise and the A/C worked fine. The room had a separate sitting area apart from the sleeping area, but the TV had no English-speaking channels. The "balcony" is decorative and not something you could actually use. Housekeeping kept everything tidy and clean.

On the not so positive side...

First off, I usually send an Email to a hotel a few days before arrival to ask a question or two, ensure the reservation is on file, etc. They didn't respond to my Email, so not a good impression from the start.

Our room had adjoining doors to not one but two other rooms, one of which had some very noisy kids in it. At 10:00pm I don't want to hear little kids yelling and running around. The other adjoining room was mostly quiet except for one phone call that was loud.

The bathroom did not have a walk-in shower, but instead had a shower over a tall tub with a very high threshold to step over. It was uncomfortable at best to enter/exit the tub and slick marble all around didn't help make it safer. A mat for the very slippery tub was delivered upon request and helped. The bathroom floor also had an awkward step up / step down in the middle - easy to miss if you don't pay attention. We had one minor fall - lesson learned.

No USB outlets for charging electronics, so bring adapters as needed.

While the lobby is air conditioned, the elevator and hallways aren't. Contrast that with the front desk staff that weren't exactly warm and inviting. The feeling was more like, "What do want?" After returning one day, I asked the front desk for a bucket of ice to be sent up, and was told to go into the bar and get it myself from the bartender. The first bartender was happy to oblige. On a different day, a different bartender seemed put out by my request. There were no customers in the bar area both times.

All around, too many misses for me to recommend to others.

Location kf the hotel was fantastic at the marina. Interiors and facility was in very good condition and luxurious. Hotel staff was very helpful

Location was excellent.

The hotel was gorgeous, our sea view room was very comfortable and had all the amenities we wanted. We appreciated the hotel parking service and the daily morning breakfast offering was varied and plentiful. Thanks to all the hotel staff who were very prompt and courteous in looking after us. The views from the hotel are beautiful - Castel dell'Ovo, Porticciolo di Santa Lucia, Vesuvius, the sea... and we enjoyed being so close to the good waterfront restaurants in the porticciolo di Santa Lucia, while also conveniently located for walks to the Piazza del Plebiscito, the Royal Palace, Teatro di San Carlo, Galleria Umberto and all the shops and restaurants around Via Toledo. We would definitely stay here again the next time we visit Naples.

The hotel is in an excellent location, located on the front, a short walk from Castell dell'Ovo. Around the castle there are plenty of restaraunts, and just a short walk down the front there are plenty more. Come Aperitivo time, the area is bustling with tourists and locals.

A short 15 - 20 minute walk gets you to the outskirts of the centre of Naples. Again the hotel is located well away from the hustle and bustle of the city centre.

Tours to Pompei are bookable with a pick up point from the neighbouring hotel. Book in advance!

The staff are very friendly. Breakfast was a continental buffet style with plenty to choose from.

Perfect base for exploring Naples.