Embassy Suites by Hilton New Orleans Convention Center

Hotels
•
Embassy Suites Hotels
7.8 (1665 reviews)
315 Julia Street , New Orleans , US
+1 504-525-1993

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Delicious breakfast
Great location
Cons:
Inconsistent service quality
Unexpected costs

Categories

Cleanliness
6.94
Some guests mentioned that the property could use some touch ups and general cleanliness could have been better.
Service
8.41
Multiple reviews praised the staff, particularly Marvin, noting exceptional service and helpfulness.
Location
8.45
Guests appreciated the convenience of the location near attractions while still offering peace and quiet.
Room Quality
7.4
Rooms were described as clean and spacious but some had complaints about certain room placements.
Amenities
7.93
The hotel offers complimentary breakfast and evening drinks, though parking options were seen as expensive.
Value for Money
7.39
Concerns were raised about unexpected added costs such as valet parking and security deposits.
Food and Beverage
7.94
Guests enjoyed the breakfast and the quality of the food at the hotel bar.
Overall Experience
7.91
While some had bad experiences with the staff, many highlighted the positive interactions that enhanced their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:46

Property Description

Prime Location
Located in the heart of central New Orleans, the Embassy Suites New Orleans Convention Center offers unrivaled proximity to major attractions like the Riverwalk Marketplace and Bourbon Street. Explore the historic French Quarter just steps away.

Complimentary Amenities
Start your day with a delicious cooked-to-order breakfast and wind down with a complimentary nightly manager's cocktail reception. Enjoy these free perks during your stay at the Embassy Suites.

Modern Facilities
Stay active at the state-of-the-art fitness centre or unwind in the spacious swimming pool. Whether you're here for business or leisure, the hotel's amenities cater to all your needs.

Book your stay at the Embassy Suites New Orleans Convention Center for a perfect blend of convenience and comfort.

Important information:

Please note that parking is limited and subject to one car per reservation during special events. Dates vary. Please contact the property for additional information.

The property will be renovating their guest laundry from 8 October 2018 until 30 November 2018. During this period, guests may experience some noise or light disturbances, and these facilities will not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 1665 reviews
Cleanliness: 6.94
Service: 8.41
Location: 8.45
Room Quality: 7.4
Amenities: 7.93
Value for Money: 7.39
Food and Beverage: 7.94
Overall Experience: 7.91
K
KRISTIN • family_with_children • us
3
Terrible Quality but Good Location
Pros:

Its location.

Cons:

The room smelled, the furniture was damaged and old, we had to keep asking for extra towels (we had 3 ppl and the housekeeping would only leave 1 set of towels), the food was subpar and when you go to scoop some of the dried cranberries for your oatmeal, a swarm of fruit flies would rise out of the bowl. I haven’t stayed at an Embassy Suites in probably 2 decades, but I remember it being good quality, excellent service, and great for traveling families. I’m not sure if it’s the brand that has gone down or just this location. Nevertheless, I will never be back!

2026-09-19 • via Nuitee
K
Kelvin • solo_traveller • us
5
Pros:

Location

Cons:

Hotel is out dated

2026-09-17 • via Nuitee
S
Shannon • couple • us
10
Wonderful
Pros:

Everything was wonderful

Cons:

Parking fees

2026-09-17 • via Nuitee
C
Chavon • couple • us
7
2026-09-15 • via Nuitee
T
Tajh • couple • us
10
2026-09-14 • via Nuitee
S
Shaniqua • solo_traveller • us
10
2026-09-10 • via Nuitee
T
Tiquanna • couple • us
6
Pros:

Convenient location. Rooms were clean and bed was comfortable.

Cons:

Door on balcony had a hard time locking. Valet took too long to get vehicles. The guy at check in was trying to charge my debit card for $400 for a damage deposit several times. He kept saying my card was declining which it was not! My bank caught the charges and immediately blocked them. Another girl checked me and everything went through fine. He needs to be stopped from trying to steal money from people!!

2026-09-10 • via Nuitee
S
Shaniqua • solo_traveller • us
7
Pros:

The location

Cons:

The system was down when we were supposed to check in

2026-09-10 • via Nuitee
A
Angela • family_with_children • us
9
Pros:

The breakfast was fulfilling. Should probably add potatoes for the non meat eaters. No problem no issues. Comfortable place to stay.

Cons:

The parking could be better. Shouldn’t have to pay to park every night. Parking should be included with paying for the stay.

2026-09-08 • via Nuitee
B
Brandy • couple • us
8
2026-09-08 • via Nuitee
T
Talley • couple • us
8
Pros:

the room was comfortable and the bar and kitchen staff were nice

Cons:

the staff could have pointed out how the taxi station worked

2026-08-18 • via Nuitee
V
Valaune • couple • us
10
2026-08-12 • via Nuitee
S
SHEILIA • couple • us
6
It was ok
Pros:

Location was ok

Cons:

The room was small and no carpet

2026-08-09 • via Nuitee
B
bonitaj503 • Family • North Carolina
10
Embassy suites stay
Pros:

Embassy Suites New Orleans greeting at the front desk by the most professional and accommodating team Kiama and Marvin the front desk manager. They were very helpful with our stay.

2026-08-05 • via Tripadvisor
L
Latoya • couple • us
8
2026-08-03 • via Nuitee
D
Dollbaby • Family
6
Marvin and Excellent customer service
Pros:

This weekend at this Hotel had a lot of challenges however, I would like to acknowledge the Marvin one of the Managers he was absolutely amazing. He assisted us with professionalism, patients, and kindness.
The Hilton corporation should command and acknowledge Marvin for his excellence in customer service.

2026-07-26 • via Tripadvisor
F
FarAway05674533148 • Business
2
Worst Hotel Experience of My Life
Pros:

This hotel needs a major overhaul. Was there for a convention and the rooms did not have air. It was 78 degrees in the rooms. The manager D’Corian needs more training. The manager Marvin lied saying that he would give me some Hilton points and have not. I emailed the general manager Christopher never responded to my email with any resolutions. This was the WORST Hilton hotel stay and hotel stay of my life. The only good thing snot this hotel was the convenient walk to the convention center.

2026-07-26 • via Tripadvisor
5
522sammia • Family
8
July 2026 visit
Pros:

The atmosphere is lovely. The breakfast omelets are on point.

There was an issue with the air-conditioning when I went, but it was temporary and the staff passed out Happy Hour vouchers for the inconvenience.

Great area and a wonderful stay

Thank you staff member Jairus, for your customer service. Stayed with a smilenon his and represented well.

2026-07-26 • via Tripadvisor
D
D1932WFstephenk • Business
2
Broken air conditioning and bad management
Pros:

I stayed at this hotel for a convention and the air conditioner is broken and it is 84 degrees in my room. The a/c is broken in many rooms in this hotel and they are doing nothing about it. The worst part is that, after talking to another guest who was downstairs complaining about the a/c, is that I found out it has been broken for more than a day. The fact they let us even check in is unacceptable.

They should have started advising people yesterday about the issue and offering rooms at another nearby hotel.

The diamond desk can’t get in touch with the hotel.

To top it all off I tried to take a shower and the hot water doesn’t work properly.

Stay far, far away from this hotel.

2026-07-26 • via Tripadvisor
R
Raul • couple • us
2
Over all not again
Pros:

The view was nice

Cons:

The ac was horrible

2026-07-24 • via Nuitee