Embassy Suites by Hilton New Orleans Convention Center

Hotels
•
Embassy Suites Hotels
7.8 (1616 reviews)
315 Julia Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Delicious breakfast
Great location
Cons:
Inconsistent service quality
Unexpected costs

Categories

Cleanliness
6.94
Some guests mentioned that the property could use some touch ups and general cleanliness could have been better.
Service
8.41
Multiple reviews praised the staff, particularly Marvin, noting exceptional service and helpfulness.
Location
8.45
Guests appreciated the convenience of the location near attractions while still offering peace and quiet.
Room Quality
7.4
Rooms were described as clean and spacious but some had complaints about certain room placements.
Amenities
7.93
The hotel offers complimentary breakfast and evening drinks, though parking options were seen as expensive.
Value for Money
7.39
Concerns were raised about unexpected added costs such as valet parking and security deposits.
Food and Beverage
7.94
Guests enjoyed the breakfast and the quality of the food at the hotel bar.
Overall Experience
7.91
While some had bad experiences with the staff, many highlighted the positive interactions that enhanced their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:46

Property Description

Prime Location
Located in the heart of central New Orleans, the Embassy Suites New Orleans Convention Center offers unrivaled proximity to major attractions like the Riverwalk Marketplace and Bourbon Street. Explore the historic French Quarter just steps away.

Complimentary Amenities
Start your day with a delicious cooked-to-order breakfast and wind down with a complimentary nightly manager's cocktail reception. Enjoy these free perks during your stay at the Embassy Suites.

Modern Facilities
Stay active at the state-of-the-art fitness centre or unwind in the spacious swimming pool. Whether you're here for business or leisure, the hotel's amenities cater to all your needs.

Book your stay at the Embassy Suites New Orleans Convention Center for a perfect blend of convenience and comfort.

Important information:

Please note that parking is limited and subject to one car per reservation during special events. Dates vary. Please contact the property for additional information.

The property will be renovating their guest laundry from 8 October 2018 until 30 November 2018. During this period, guests may experience some noise or light disturbances, and these facilities will not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 1616 reviews
Cleanliness: 6.94
Service: 8.41
Location: 8.45
Room Quality: 7.4
Amenities: 7.93
Value for Money: 7.39
Food and Beverage: 7.94
Overall Experience: 7.91
A
Allyson • solo_traveller • us
10
2026-05-26 • via Nuitee
J
Janice • couple • us
10
2026-05-25 • via Nuitee
M
Mark • couple • us
8
2026-05-24 • via Nuitee
D
Delicia • couple • us
3
Don’t book.
Pros:

Location.

Cons:

The bathroom had mold in the ceiling. The place is outdated. and the room had a bad smell.

2026-05-23 • via Nuitee
G
Grewing • couple • us
8
If cruising out of New Orleans again, I would definitely book this hotel.
Pros:

Breakfast was wonderful but the wait time was longer than expected. Our room was clean, spacious, comfortable and quiet. The location was good as we were there for a cruise. There was a church nearby for services the morning before we left, another plus! Plenty of food choices close by as well. Would stay here again.

Cons:

Property was a little dated but in good condition.

2026-05-23 • via Nuitee
L
Lynnette • solo_traveller • us
10
2026-05-20 • via Nuitee
S
Shanetta • couple • us
3
2026-05-14 • via Nuitee
L
Linda • family_with_children • us
2
Very unpleasant that’ll be my last stay at there!!
Pros:

Breakfast was good until I saw that rat running under the table

Cons:

The room smell musty and like cigarettes and it was raining in my room and I was booked the wrong room very inconvenient for me and my family

2026-05-13 • via Nuitee
A
April • couple • us
3
Reservations were mixed up and staff was unprofessional and horrible
Pros:

The location

Cons:

The staff and quality of service

2026-05-12 • via Nuitee
S
Shaun • family_with_children • us
3
Will not be back
Cons:

Rude and Inconsistent Staff Communication

2026-05-09 • via Nuitee
J
Joske • family_with_children • nl
3
Pros:

Guest service is horrible

Cons:

Guest service is not hekpfull and friendly

2026-05-07 • via Nuitee
A
Assaf • extended_group • ca
7
Good location for a conference
Pros:

The hotel is very close to the conference center and not far away from the French Quarter. The room was huge. They have a happy hour with free drinks every evening.

Cons:

The facilities are too old and the breakfast is too basic (I don't understand why they use so much plastic) for the price.

2026-05-03 • via Nuitee
S
Sema • solo_traveller • tr
1
Disrespectful
Pros:

The room was clean and the breakfast was good.

Cons:

Due to my late arrival on the night of check-in, I was assigned a standard room instead of the Queen Suite I had reserved. When I requested a change, I did not informed during the check-in about the room, when I went my room I figure it out it was a wrong room status and went back to front office. I was informed that the hotel was fully booked and that I could cancel my reservation if I wished. However, as the stay had already been prepaid and was non-refundable, this was not a viable option. The day after he changed my room unwillingly.

Additionally, despite there being no prior notice on Booking.com, I was asked to provide a $300 deposit upon arrival. Unfortunately, my card was declined due to a temporary system issue with my bank. Although I explained that I had just completed an 18-hour journey and would be staying for five nights, the staff did not agree to process the deposit the following day. Instead, I was asked to wait in the lobby for two hours until my bank’s system issue was resolved.

Furthermore, the front desk staff member on duty that evening was unprofessional and overly familiar in their manner. Despite my polite request to be addressed appropriately, I was repeatedly called “sweetie,” which I found uncomfortable and disrespectful.

Overall, this was the most disappointing check-in experience I have ever had.

2026-04-28 • via Nuitee
B
Breana • couple • us
10
2026-04-27 • via Nuitee
R
Randall • couple • us
8
Relaxing.
Pros:

It’s history from being a beer factory to what it is today.

Cons:

Accommodations are somewhat dated.

2026-04-18 • via Nuitee
S
Sandra • solo_traveller • us
10
2026-04-16 • via Nuitee
K
Krystle • couple • us
7
2026-04-12 • via Nuitee
S
Stefanie • family_with_children • us
8
Staff was great valet staff great
Pros:

I loved the staff they were very helpful and inviting . The room Is a little outdated , and the ac is very loud never for a restful night because it kept coming on and off and would love to have more towels in the room . Valet was great and quick

Cons:

Ac was too loud and eradicate about coming on and off

2026-04-11 • via Nuitee
A
Abbye • extended_group • us
7
Overall, my stay for location was good.
Pros:

Check in went well, and staff was very welcoming. Every time we returned to the building we were greeted by staff.

Cons:

My room smelled of smoke, not very inviting. The breakfast omelet line was to long with only one person working to make omelet. Balcony was accessible however there were no chairs.

2026-04-06 • via Nuitee
E
Ebony • family_with_children • us
10
2026-04-04 • via Nuitee