Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable accommodations
Cons:
High parking costs
Noisy environment
Lifts could be heard
Issues with check-in process

Categories

Cleanliness
8.7
Very clean, but some concerns about cleanliness mentioned in the reviews.
Service
9.2
Staff were friendly and provided good service, despite some issues at check-in.
Location
9.2
Great location mentioned multiple times in the reviews.
Room Quality
8.7
Rooms were described as comfortable but had some complaints about pillows.
Amenities
8.7
Amenities like the pool were mentioned as good but dated.
Value for Money
8.2
Some mentioned high parking prices, but overall value was perceived as fair.
Food and Beverage
8.7
Room service was appreciated and contributed positively to the experience.
Overall Experience
9
Overall a fantastic stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:55

Property Description

Luxurious Accommodation
Grand Hyatt Melbourne offers luxurious guest rooms and premium suites with contemporary living spaces and stunning views of the Melbourne city skyline or the Yarra River.

World-Class Facilities
The hotel features upper and lower lobbies, couture boutiques, a signature restaurant Collins Kitchen, a modern bar Ru-Co, and the City Club Health & Fitness Centre with 24/7 access to an indoor swimming pool, sauna, and open-air tennis court.

Exclusive Grand Club Lounge
Guests booking rooms with Grand Club access can enjoy the exclusive Grand Club Lounge on the 31st floor, providing panoramic views of the city skyline and personalized service.

Experience the best of Melbourne's shopping, dining, and attractions while staying at Grand Hyatt Melbourne. Book now to indulge in luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Property Video

Guest Reviews

8.8
Based on 6724 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
S
shane • couple • au
3
Troublesome
Pros:

Clean

Cons:

Renovations means no amenities or valet parking open

2026-10-17 • via Nuitee
S
Shamsa • couple • ae
7
Nice
Pros:

Location was very convenient.

Cons:

The renovation sound was very loud and uncomfortable. Doors are not sound proof, was able to here other doors shutting nearby.

2026-10-17 • via Nuitee
D
Dion • couple • au
10
We keep coming back.
Pros:

The Grand Hyatt has very quickly become our favourite place to stay in Melbourne. The location on Collins Street is fantastic, the hotel itself feels properly luxurious without being stuffy, and every stay just feels easy from the moment you walk through the doors.

The rooms are comfortable and beautifully presented, the facilities are excellent, and the service has consistently been warm and professional. It’s also perfectly positioned for wandering Melbourne — great restaurants, shopping and plenty of the city within easy walking distance.

2026-10-17 • via Nuitee
J
Juls • solo_traveller • au
9
Amazing all round
Pros:

The restaurant was amazing, the room was lovely, and great service.

Cons:

It’s under renovation so a lot was not able to be accessed

2026-10-16 • via Nuitee
N
Nikita • family_with_children • au
5
Pros:

This is normally my favourite hotel. It has fantastic location and is normally really wonderful. However this time was disappointing.

Cons:

I arrived at midnight, they had been informed of my late check in and the room wasn't ready. Additionally, it was the wrong room type . It just meant after a long travel day I was left waiting to check in . Baggage clerk didnt collect my bag on arrival.

2026-10-16 • via Nuitee
S
Sean • solo_traveller • au
10
2026-10-16 • via Nuitee
D
Darko • couple • au
9
Pros:

Breakfast and Location wonderful

Cons:

Car Park and Pool were unavailable due to renovations - a discount in price would have been a nice gesture.

2026-10-15 • via Nuitee
B
Bernadette • couple • au
10
2026-10-15 • via Nuitee
J
Jarrod • family_with_children • au
9
2026-10-15 • via Nuitee
S
Sarandis • couple • au
8
it was okay but im still upset about the car park situation
Pros:

the room was lovely and very clean and comfortable
the bar was very nice and relaxing and the staff where awesome

Cons:

i was mislead with the parking , i even called to make sure my car is taken care off when i get there
but when i got there i was told otherwise that there was no valet parking and i had to find my own parking
it was very stressful and not what i was told . you should have some alliance with a carpark for your guests
i managed to park across the road but it cost me 164 dollars ? which I'm sorry is just ridiculous if i had known this i would have left my car at home

2026-10-14 • via Nuitee
B
Ben • couple • au
8
Great location, easy access into the city, comfortable and clean
Pros:

Location, easy to check in and out. Facilities clean and up to date

Cons:

No complaints

2026-10-14 • via Nuitee
R
Rowena • couple • ph
9
Over-all it was a good stay
Pros:

Strategically located very near the shops and restaurants and the tram free area

Cons:

The bed has wheels so it’s not stable

2026-10-14 • via Nuitee
C
cate • solo_traveller • au
9
2026-10-14 • via Nuitee
G
GUI YING • solo_traveller • au
7
Overall is comfortable. But the hotel needs update facilities such as beds.
Pros:

The hotel is wonderful location

Cons:

Bitter old facility

2026-10-14 • via Nuitee
M
Mcnamara • solo_traveller • au
10
2026-10-13 • via Nuitee
V
Vicki • solo_traveller • au
8
2026-10-13 • via Nuitee
L
lily • couple • au
8
2026-10-13 • via Nuitee
N
Natalie • couple • au
5
2026-10-12 • via Nuitee
L
Lee-Anna • couple • au
9
2026-10-12 • via Nuitee
K
Karin • solo_traveller • no
8
2026-10-12 • via Nuitee