Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable accommodations
Cons:
High parking costs
Noisy environment
Lifts could be heard
Issues with check-in process

Categories

Cleanliness
8.7
Very clean, but some concerns about cleanliness mentioned in the reviews.
Service
9.2
Staff were friendly and provided good service, despite some issues at check-in.
Location
9.2
Great location mentioned multiple times in the reviews.
Room Quality
8.7
Rooms were described as comfortable but had some complaints about pillows.
Amenities
8.7
Amenities like the pool were mentioned as good but dated.
Value for Money
8.2
Some mentioned high parking prices, but overall value was perceived as fair.
Food and Beverage
8.7
Room service was appreciated and contributed positively to the experience.
Overall Experience
9
Overall a fantastic stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:55

Property Description

Luxurious Accommodation
Grand Hyatt Melbourne offers luxurious guest rooms and premium suites with contemporary living spaces and stunning views of the Melbourne city skyline or the Yarra River.

World-Class Facilities
The hotel features upper and lower lobbies, couture boutiques, a signature restaurant Collins Kitchen, a modern bar Ru-Co, and the City Club Health & Fitness Centre with 24/7 access to an indoor swimming pool, sauna, and open-air tennis court.

Exclusive Grand Club Lounge
Guests booking rooms with Grand Club access can enjoy the exclusive Grand Club Lounge on the 31st floor, providing panoramic views of the city skyline and personalized service.

Experience the best of Melbourne's shopping, dining, and attractions while staying at Grand Hyatt Melbourne. Book now to indulge in luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 90 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 95 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 6537 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
D
David • couple • au
10
2026-07-04 • via Nuitee
A
Alicja • solo_traveller • au
3
2026-07-04 • via Nuitee
N
Nina • couple • au
10
2026-07-04 • via Nuitee
A
Alit Kusuma • family_with_children • id
9
Pros:

Best place for stay..very strategic for shoping..close from chanel, hermes, gucci store😁..and very very close with lune croissant..very easy to get tram

2026-07-03 • via Nuitee
N
Nur • couple • au
10
Pros:

Clean and staff

2026-07-02 • via Nuitee
P
Pat • solo_traveller • au
10
2026-07-02 • via Nuitee
S
Seaneen • couple • au
10
Will stay again. The main door man jimmy was exceptionally good. Made our experience even better
Pros:

Location, staff, vast size

Cons:

Bathroom little cramped and old but not bad

2026-06-30 • via Nuitee
P
Paula • solo_traveller • au
9
2026-06-30 • via Nuitee
L
Lili • family_with_children • au
9
2026-06-29 • via Nuitee
A
Angus • couple • au
10
2026-06-29 • via Nuitee
L
Loretta • solo_traveller • au
10
2026-06-28 • via Nuitee
G
Genevieve • couple • au
10
Excellent.
Pros:

Location & service.

Cons:

Nothing to report

2026-06-28 • via Nuitee
L
Lena • family_with_children • au
10
2026-06-28 • via Nuitee
P
Paul • extended_group • au
10
2026-06-28 • via Nuitee
T
Tracy • solo_traveller • au
10
2026-06-27 • via Nuitee
J
Judy • couple • au
9
2026-06-27 • via Nuitee
A
Amanda • couple • au
8
Terrible check in experience. Breakfast was great. Location is excellent.
Pros:

Breakfast

Cons:

Check-in. They held a ridiculous amount of bond because I only had a digital card, despite the fact the room was prepaid.

2026-06-27 • via Nuitee
J
john • couple • au
8
Pros:

breakfast was fantastic

Cons:

nothing

2026-06-26 • via Nuitee
M
michaelhkcheong • NONE • Melbourne, Victoria
10
Nice experience
Pros:

Pleasant stay, very central great reception, room was clean and sufficient. Some parts seem oldish, but fine. Have eaten at Collins Kitchen before but not this time. Collins Kitchen is very nice too in last experience

2026-06-25 • via Tripadvisor
H
Hotguy6969 • Business • Sydney, New South Wales
10
Elthon Jose, We are Obsessed with Your Enthusiasm
Pros:

I used to stay at Room 3112 & 2811 on behalf my dad’s company SCOR Adrian MAK, Yonico Martatino.

this time
I would like to take a moment to recognise an exceptional member of your Collins Kitchen team, Mr. gorgeous Elthon Jose.

During our recent dinner at Collins Kitchen, my aunty, her husband, her daughter& I were genuinely impressed by the remarkable service provided by Elthon. In over two decades of staying and dining at luxury hotels around the world, it is rare to encounter someone who consistently delivers hospitality at such an exemplary level.

From the moment we arrived, Elthon’s enthusiasm, professionalism, and genuine warmth elevated our entire dining experience

Dang 🔥 His knowledge of the menu was exceptional, and he took the time to explain every dish in detail, including ingredients, preparation methods, flavour profiles, & recommendations tailored to our preferencessz.

In fact, approximately 80% of our selections were based on Elthon’s recommendations, and every single recommendation exceeded our expectations. His ability to build rapport so naturally made us feel welcomed, valued, & genuinely cared for throughout the evening. We even jokingly referred to him as “Elton John” throughout the night because of his memorable personality & positive energy, Xo xo xo

What stood out most was that Elthon was not merely serving food; he was creating an experience. He demonstrated the very best of Hyatt’s hospitality culture through his attentiveness, oi, it’s also emotional CONNECTION, product knowledge, confidence, authenticity, and sincere desire to ensure every guest left delighted.

As someone who regularly provides guest experience feedback & follows hospitality standards closely, I can confidently say that team members like Elthon are the reason guests become loyal advocates of a hotel brand.

If I were completing an NPS survey, Elthon’s service would unquestionably receive a perfect 10/10 recommendation score. Likewise, his contribution significantly enhances guest retention, repeat patronage, positive online reputation, and overall guest satisfaction.

His ability to connect with my big family, your guests, ur clientele, anticipate needs, personalise recommendations, & make dining genuinely enjoyable reflects leadership potential beyond his current role. These are qualities that cannot easily be taught and are increasingly valuable in luxury hospitality.

I strongly believe Elthon possesses the qualities of a future leader within Hyatt. His service standards, guest engagement skills, commercial awareness, & passion for hospitality clearly distinguish him from many peers in the industry.

He would be an excellent candidate for leadership development opportunities, increased responsibilities & uh consideration for promotion to a higher job grade or classification when appropriate.

Please extend my sincere appreciation to Elthon. He is a shining ambassador for Collins Kitchen, Grand Hyatt Melbourne & the Hyatt brand as a whole. Team members like him deserve to be celebrated, recognized, & supported in their professional growth.

2026-06-24 • via Tripadvisor