The Addison Hotel, SureStay Collection by Best Western

Hotels
•
Best Western
7.8 (189 reviews)
4505 Beltway Dr, Addison, Texas, 75001 , Addison , US
1-972-9912800

listing image 1
Show all photos
Pets allowed

Facilities

Free breakfast
Health or beauty spa nearby
Free WiFi
24-hour front desk
Wheelchair accessible
Picnic area
Fence around pool
Elevator
ATM/banking
Television in common areas
See all facilities

Review Highlights

Pros:
Clean rooms
Good breakfast
Friendly staff
Safe area
Cons:
Unclean bathrooms
Limited amenities
Service inconsistencies
Old room furnishings

Categories

Cleanliness
6.76
Several mentions of unclean rooms and issues with bathroom upkeep.
Service
8.73
Some positive remarks about staff friendliness, although inconsistency noted.
Location
8.77
Good area for staying, safe location as mentioned in several reviews.
Room Quality
7.72
Mixed comments about room quality from clean to issues with bugs and old amenities.
Amenities
6.75
Limited amenities like breakfast variety and issues with coffee makers and elevators.
Value for Money
7.71
Overall value balanced between positives and negatives; reasonable but not excellent.
Food and Beverage
8.26
Breakfast options received positive feedback.
Overall Experience
7.73
Experience varied with both positive stays and significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:19

Property Description

Discover comfort and convenience at The Addison Hotel, SureStay Collection by Best Western, where business and leisure come together seamlessly.

Recreational Bliss
Dive into relaxation with our inviting outdoor pool. Perfect for unwinding after a day of exploration or business meetings, this recreational gem enhances your stay.

Stellar Amenities
Enjoy complimentary wireless internet access throughout the property, ensuring you stay connected during your visit. Each of our 158 air-conditioned rooms comes complete with an LCD television for your entertainment and private bathrooms stocked with complimentary toiletries.

Delicious Start to Your Day
Fuel your adventures with our complimentary self-serve breakfast, available daily from 6:00 AM to 9:00 AM. It’s the perfect way to kick off your morning before setting out to explore the local attractions.

Book your unforgettable experience at The Addison Hotel today!

Important information:

  • The seasonal pool will be open from April to September.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Pets

    Pet max weight (per pet) in lb is 50

See all policies

Location

Guest Reviews

7.8
Based on 189 reviews
Cleanliness: 6.76
Service: 8.73
Location: 8.77
Room Quality: 7.72
Amenities: 6.75
Value for Money: 7.71
Food and Beverage: 8.26
Overall Experience: 7.73
J
joni • couple • us
6
It serverd its purpose
Pros:

I liked the size of room.

Cons:

The kitchen area was not cleaned well dried food was on stove and dishwasher. The carpet had a funny smell… The tub was peeling paint it could use some upgrades.

2026-05-26 • via Nuitee
J
Janeth • family_with_children • us
10
2026-05-26 • via Nuitee
T
Tara • solo_traveller • us
7
My stay was comfortable
Pros:

Convenience and price

Cons:

Needs remodeling everywhere

2026-05-23 • via Nuitee
T
Tara • solo_traveller • us
6
2026-05-23 • via Nuitee
P
paul • solo_traveller • us
8
2026-05-19 • via Nuitee
T
Tanya • family_with_children • us
9
2026-05-18 • via Nuitee
T
tigrera • couple • us
10
2026-05-17 • via Nuitee
P
Paul • solo_traveller • us
3
Pros:

The rooms was not clean

Cons:

The location

2026-05-12 • via Nuitee
G
Garza • couple • us
3
Not was I expected and could have gone elsewhere for a slightly higher price!
Pros:

My experience wasn't too good!! The service was bad! The Electric Key Machine for Room Access was broken/ out of order so the staff had to let each guest in their rooms with their master key one by one. There was a mix up in their system as to which room I was assigned to which caused delays to my plans.The bed/ mattress was hard and out dated!

Cons:

Location

2026-05-12 • via Nuitee
K
keith • extended_group • us
10
2026-05-11 • via Nuitee
B
Brandon • solo_traveller • us
10
Pros:

All

Cons:

None

2026-05-11 • via Nuitee
T
tigrera • solo_traveller • us
10
2026-05-09 • via Nuitee
M
Mary • solo_traveller • us
8
I like this place, would stay again.
Pros:

The breakfast was pretty good. Was about 10 minutes late to be ready which was OK for me. Good value - decent hotel. Comfortable and nice. Very clean except one note about nightstand table.

Cons:

Nightstand table had some small spots on it like from opening a soda that sprayed on it or something. It was dusted clean but needed to be wiped down. Showerhead was either clogged somewhat or the water pressure wasn't good. I stayed here a couple of weeks ago and that time the room was perfect with no problems.

2026-05-03 • via Nuitee
M
melissa • couple • us
7
2026-05-03 • via Nuitee
C
Charles • solo_traveller • us
10
Pros:

Friendly staff cleaning and accommodating

Cons:

Nothing

2026-04-30 • via Nuitee
F
Fabiola • couple • us
6
Cons:

La cama y las almohadas son bastante incómodas,

2026-04-28 • via Nuitee
K
Kendretta • couple • us
8
Cons:

Hard wood floors tracked alot of dirt.

2026-04-27 • via Nuitee
A
Atieh • solo_traveller • us
9
I liked the stuff treating.
Pros:

The stuff really great, and I like how they have some simple nice details.

Cons:

The registering itself could be easier.

2026-04-23 • via Nuitee
I
Irvin • solo_traveller • us
7
Pros:

The area.

Cons:

No bacon or sausage for breakfast.

2026-04-20 • via Nuitee
V
Vanessa • solo_traveller • us
10
Pros:

It was clean, safe and affordable. It was great for a quick overnight stay between jobs.

2026-04-14 • via Nuitee