Howard Johnson by Wyndham Billings

Hotels
Howard Johnson
5.5 (1034 reviews)
1345 Mullowney Lane , Billings , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Affordable rates
Cons:
Dirty rooms
Mold issues
Facilities not working

Categories

Cleanliness
3.39
Multiple mentions of dirty rooms and issues with mold.
Service
7.36
Some positive comments about helpful staff, but many negative experiences reported.
Location
8.4
Several guests appreciated the convenient location.
Room Quality
4.35
Complaints about unclean and poorly maintained rooms were frequent.
Amenities
4.38
Facilities like pools and slides frequently reported as out of order.
Value for Money
6.34
Considered affordable, but significant issues detracting from overall value.
Food and Beverage
5.39
Breakfast was lacking, with negative feedback about available items.
Overall Experience
4.36
Generally negative feedback, with several guests expressing disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:05

Property Description

Convenient Location in Billings, Montana
Located just 10 km from MetraPark, Howard Johnson by Wyndham Billings offers comfortable rooms with free WiFi and a fitness centre. Guests can relax in the indoor pool, sauna, and enjoy the convenience of a 24-hour front desk.

Amenities for a Relaxing Stay
Guests can take advantage of the on-site business centre and unwind in the hot tub after a busy day of exploring Billings. The hotel ensures a comfortable and enjoyable stay for all visitors.

Easy Airport Access
With Billings Logan International Airport just 11 km away, guests can easily access the hotel with the available paid airport shuttle service. Start your trip stress-free at Howard Johnson by Wyndham Billings.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Location

Guest Reviews

5.5
Based on 1034 reviews
Cleanliness: 3.39
Service: 7.36
Location: 8.4
Room Quality: 4.35
Amenities: 4.38
Value for Money: 6.34
Food and Beverage: 5.39
Overall Experience: 4.36
A
Amanda family_with_children us
7
Most staff were great,location good, overpriced for quality
Pros:

Pool was great for the kids except it closes at ten making it hard to come back to hotel and swim for a decent amount of time, 11 would be better but it was nice. Check in/ out staff and breakfast crew were helpful and friendly.. Location was good, easy to find and quite.

Cons:

Price was to high for quality of room. Rooms are small , bathroom even smaller. Rooms were in need of some repairs, trim was broken in several spots, tv glitched, and shower drain was clogged causing severe limitations to taking a shower because the tub would fill up fast and not drain. Corners in room and bathroom were dirty.Towels were small and thin. Door to entry A lock iwas broken , no lock at all, security issue. Had a late checkout, and maid staff was rude. Ten minutes before noon they opened the door told them excuse me, we have a late checkout at noon, she said " it's noon " ,it wasn't, and remained at the door until we left, door open,with a mad face. As anyone with young kids you have have a lot of things when you travel, most of our stuff we already loaded, it was odds and ends of things that we were gathering,there was no reason to be rude and stand at the door waiting for us to leave, she could have said oh I'm sorry for opening your door ,( privacy)I'll be back in a bit and let you finish up. Breakfast was the same as most hotels except gravy for biscuits was watery and the eggs were powdered, no meat, mainly oatmeal, bagels and waffles,they did have a great array of beverages to choose from though, and they don't allow you to take food to your room which was inconvenient.

2026-08-27 via Nuitee
J
Jerome couple us
8
Staff was friendly and helpfull. Facilities were clean.
Pros:

Great breakfast!
Maybe have some sugar free waffle syrup

Cons:

Maybe add some sausage to the menu?

2026-08-19 via Nuitee
K
Kirk solo_traveller us
8
2026-08-19 via Nuitee
A
Andressa Layter couple br
8
2026-08-17 via Nuitee
K
Kimberly family_with_children us
6
Cons:

The door to our room would stick or not shut properly.

2026-08-16 via Nuitee
Y
Yvonne couple ca
2
Would not stay here again.
Pros:

Easy to find off the I90

Cons:

Had to wait 1/2 hr to check in because they are understaffed and so many other guests kept interrupting asking for things that were absent from their rooms. Dirty room, floor, doors were gross, mould in the shower, that headboard needed to be burned. AC or just the room smelled bad. Not ready when we arrived at 3:30 and had to wait another 1/2 hr. Put us on the top floor when I specifically requested ground. No towels in the room. Request for extra pillows didn’t happen and had to ask. Crack addicts in the parking lot. You have about 1/16th of an inch play in the shower between luke warm and scald. Rusty non-working light fixtures in the bath but I can only load 4 photos.

2026-08-14 via Nuitee
K
Keim family_with_children us
10
2026-08-14 via Nuitee
E
Everman solo_traveller us
8
2026-08-14 via Nuitee
M
mike couple us
5
Bed was very nice and comfy
Pros:

Nice place just run down

Cons:

Sink wouldn't drain. Ac blew very mildew air. Cigarette butts under the bed, bath faucet was loose. No coffee in room had to go get some from the maid. Toilet seat was loose and bath fan cover was falling off the wall.

2026-08-13 via Nuitee
H
Horn solo_traveller us
10
Pros:

Staff was great. Loved the breakfast.

Cons:

Wifi kept legging, water dripping from the ceiling in the bathroom

2026-08-12 via Nuitee
G
George family_with_children us
8
2026-08-12 via Nuitee
A
Alison solo_traveller nz
4
Pros:

It was nice having the pool, soa and sauna to use

Cons:

Our shower didn't work, the lady on reception was really good gave us another room to move to we went in and they were in the middle of maybe renovating the room so we just used the shower and stayed in our room.

2026-08-11 via Nuitee
F
Faith Bullchief solo_traveller us
7
2026-08-10 via Nuitee
S
Shawn couple us
1
Shit
Pros:

Nothing

Cons:

Very dirty unclean plugged drains.

2026-08-10 via Nuitee
W
Wright family_with_children us
7
Cons:

No gluten free breakfast items. Also bed's very uncomfortable.

2026-08-09 via Nuitee
B
Brittany solo_traveller us
7
Pros:

My kid really loves the pool!! I love the hot tubs

2026-08-08 via Nuitee
Q
Q524RTwilliamr Business
2
Unauthorized Charge, Poor Communication and No Accountability I stayed at the Howard Johnson by Wyndham in Billi
Pros:

I stayed at the Howard Johnson by Wyndham in Billings while I was in town for work, and this experience caused me unnecessary stress at a time when I was already managing travel expenses. I checked out before 9:00 a.m. on Tuesday, August 4—well before the 11:00 a.m. checkout time. I packed my belongings, turned in my room keys, told the morning staff I was leaving and received a checkout email. Despite that, I was charged an additional $85 for another night that I did not stay at the hotel.

I book my rooms through the Wyndham app because I use my points and discounted rates. I did not authorize a new reservation for the night after I checked out. Based on what I have been told, it appears a staff member may have created another reservation without clearly communicating it to me or the morning staff. I had already moved to another hotel and had no knowledge that another reservation had been placed under my name.
I have spent two days trying to get this corrected, but every time I call, I receive a different answer. I was told the manager would be available at 3:00 p.m., only to call back and learn that no manager would be there. Instead of treating an unauthorized charge seriously, the staff have repeatedly brushed me off and passed the responsibility to someone else.

This is not just a minor inconvenience. I am traveling for work, and having $85 taken from my account for a room I did not use has placed me in a difficult position. What makes it worse is the lack of urgency, accountability and consistent communication from the hotel.

The room itself also had problems. The jacuzzi did not work, the restroom fan did not work the photos are not updated so the rooms are extrememly small, and several other things needed attention. However, the most serious issue is being charged for a night after I properly checked out and then being unable to reach anyone willing to resolve it. I am requesting a full refund of the unauthorized $85 charge. Travelers should carefully review their statements and reservations after staying at this location. Based on my experience, I cannot recommend this hotel.

2026-08-06 via Tripadvisor
K
Kristina family_with_children us
1
Will not be going back
Pros:

The lady at the front desk was sweet but thats the only positive I have to say.

Cons:

Room was dirty, there were bugs and broken class in the bed. The bed felt like laying on cardboard. There was hair all over in the shower/sink

2026-08-04 via Nuitee
W
Wilfred solo_traveller ca
7
Pros:

Staff was nice breakfast was ok
Room could ues some work
Yet it was just me so no need to impress

2026-08-03 via Nuitee
Z
Zsolt solo_traveller hu
7
Pros:

A fiatal személyzet nagyon segítőkész udvarias.

Cons:

Nagyon kicsi a fürdőszoba, zajos és koszos a klímaberendezés.
A berendezés és a padló nagyon elhasznált. A medence inkább fiataloknak és kis gyerekes családoknak ajánlott.

2026-08-02 via Nuitee