Sather Berkeley - SureStay Collection by Best Western

The breakfast may have been the worst continental breakfast I have ever seen.

A la hora de dormir había un ruido que no me dejó dormir era algo golpeando el techo

No extra blankets. It was so cold that I ended up sleeping fully dressed, using the other bed's comforter to sleep a little more comfortably. I arrived at midnight and was greeted by a person on a screen, so there was no one to ask for blankets.

The room had hair on the pillows, food in the fridge and stains on the sheets. I did not feel comfortable staying there.

I already tried emailing twice to ask for a refund after my stay and never hard anything back.

I recently stayed at the "Sather Berkley-SureStay Collection by Best Western" motel in SanFrancisco while attending an event. We arrived around 5pm so didn’t have much time before we needed to head out. We initially came by to drop off our bags and check in before we had to be at the first thing.

The more I walked around the room, the more I realized the lack of actual cleanliness in the room. I didnt take photo of half of it. Needing to be at an event in under an hour after check-in, I didn't have the time to find a new place, not to mention the additional cost of trying to do that last minute. I also didn't feel it was the front desk's fault. This is a problem with a lack of standards being upheld from higher up. It needs to be addressed.

We didn't get back till late that night. I slept on towels on top of the bed and left promptly the next morning.

Please imagine how you'd feel having spent money on a place only to walk into what is pictured. Please ask yourself how acceptable you would find it. I have been traveling the U.S. & abroad in hotels, hostels, and airbnbs since I was a teenager. In all 26 years I've been traveling this was, legitimately, the dirtiest place I have ever stayed in.

There were stains all over the room: The couch & carpet had rips in them. There were toothpaste spots on the mirrors. Hair stuck to the walls. The fridge had spills in the shelves & drawer and there was visible hair & dust or crumbs on the shelves.

The doors and walls and bed-side lamps had stains & marks (the ones in photos were halfway up the walls) all over them to a degree that I can’t imagine going to someone’s lived-in house and seeing that level of build up. (Let alone a space that should be being routinely cleaned.)

It was disgusting.

Pogrešala sva omare za oblačila (na voljo je bilo samo nekaj obešalnikov). Zelo presenečena pa sva bila nad zelo skromnim zajtrkom (v primerjavi s ponudbo v evropskih hotelih), na voljo je bilo par banan, toast, nekaj jogurtov v hladilniku ter kosmiči in maslo. Jedilnice ni na voljo, hrano je potrebno odnesti v sobo, kjer pa ni nobene jedilne mize in samo en stol.

breakfast, cleanliness, size of room, sticky remote

Overall, there wasn’t much I disliked. The only issue was that breakfast wasn’t available at the time we had to leave. Since breakfast was included in the room rate and I paid a bit more for the hotel expecting it, that was disappointing.

more realistic photos on the exterior of the motel. Photo of the office would be helpful.

There was a cockroach in my room, the mattresses are hard as hell old springy mattresses - little to no foam. The walls were dirty? A hole in the wall, the pictures are HIGHLY MISLEADING. It does not even look close to that. The sheets had stains so thankfully I had a double queen so I took the cleaner of the two. The ac was broke. I regret going low budget. Will pay double the price In the future if I have to.

Bad beds. Toilette not working properly. Breakfast is a joke. Bad room fixtures. Low level stay.

I would have been more nervous staying in this neighborhood if I was a single woman, but with my family it was fine.