Hyatt House San Jose/Cupertino

The space is perfect for families for the following reasons: kitchenette, pool, reasonably priced food and drink at the on-site restaurant, friendly staff

I came to this particular Hyatt a few times. My Mother being in Hospice and me needing to travel from the Central Valley multiple times during her illness. I was greeted a few times by Bhuwan who was on the night shift. So very kind and caring- he also remembered me and asked about my Mother on a return trip. I really felt welcomed and looked after. Another excellent person at the property was Olena who helped me sort out my reservations. I needed to merge them and she and her staff made sure my room was secured and that I did not need to move in spite of my use of multiple free night certificates. I felt that my loyalty to Hyatt was appreciated every time.

Great experience and enjoyed the comfort.

Large room, couch for kids

This Hyatt House probably should be a Hyatt Centric. Much nicer than any other Hyatt House I've been to. I was expecting a noisy window unit AC but they have real AC. Great amenities and more of a larger hotel feel. I had great reviews so I tried it in a jam, and now I'll be returning here when on the peninsula next time.

Eduardo at the front desk was amazing. He took the time to understand my travel preferences and accommodated all of my requests.

Good location and free parking

Great staff. I had no problem making several changes. Also,ight Tesla chargers and eight CCS1 chargers with no cost to use.

We have visited quite a few Hyatt House properties over the years but this location stands out with exceptional service, an expansive breakfast selection, modern and comfortable rooms, and easy parking a the underground parking garage (has EV charging).

We were greeted cheerily by the staff upon our arrival in the afternoon. This was during the buildup to Easter timeframe and the hotel engaged in some well-placed decorations to bring a festive feel to the lobby and personnel. We were offered our Hyatt membership perk of a free water, but even in this the hotel was a cut above as the water was a larger, sip-top style vs the typical 0.25 500mL that we have received at other properties. We were also offered to use our late checkout while checking in.

Breakfast was fantastic with a very clean setup and some less common options made available. There were several alternative milks, which was nice for some of our party. The fresh omelet option was wonderful as was the inclusion of roasted vegetables, rice, and miso soup. I have never seen these options on the menu at other Hyatt House properties, and they were much appreciated by myself and my party. The breakfast area was well-staffed and attended to, was very clean, and the staff were proactive in removing dirty dishes, even taking them from the patrons as they bussed the tables. Coffee was replaced quickly upon emptying as were all other options. It was a great experience, and we will return whenever we find ourselves out there again.

We did have some issue with the bedding that is no real fault of the service received at the hotel, and I am extremely pleased that we were upgraded to a larger 2 bed suite upon arrival due to our larger party. However, we did make use of the pull-out bed for our older daughter. Unfortunately, it was not in good condition. The pull-out bed was essentially reclining in nature such that the foot of the bed was notably higher than the head of the bed.

Additionally, the padding of the bed was insufficient such that the metal bars beneath the bed were easily felt. My daughter spent one very uncomfortable night on it, but we then moved her onto the regular bed in the bedroom and shared the other. That normal bed had issues as well. It was heavily depressed on the left side from overuse and should be replaced. Happily, she was fine in the center. I also used that bed and was fine in the center, but the bed is still not in good shape given the major depression.

I am not sure what else needs to be said, but I will reiterate that the property and personnel at this location exceeded our expectations in every way with the exception of the condition of the pull-out bed and one of the main beds. We managed to be comfortable nonetheless and these seem like easy fixes. It's worth noting that a 4.6 earthquake occurred nearby (Boulder Creek) while we were there and the place took it like a champ.

Top Hotel! Wir waren begeistert. Sehr zu empfehlen!