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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Soundproof rooms
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Beachfront
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Wheelchair accessible
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Pool with view
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Heated pool
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Vending machine - drinks
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Toilet with grab rails
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Private beach area
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Beach
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Staff adhere to local safety protocols
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Invoice provided
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Smoke alarms
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Key access
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities: Enjoy an outdoor swimming pool, fitness centre and private beach area at our resort. Indulge in delicious meals at our on-site restaurant.
Convenient Services: Benefit from room service, free WiFi, and a 24-hour front desk during your stay. Free private parking and bike hire are available for all guests.
Comfortable Accommodations: Our rooms feature air conditioning, flat-screen TVs, safety deposit boxes, and private bathrooms with free toiletries. Some rooms offer terraces and stunning sea views. Unwind in comfort with premium bedding and fluffy towels provided.
Experience the ultimate seaside retreat at AMERALD RESORT HOTEL DESARU. Book now for an unforgettable stay!
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The room so spacious
Sarapan pagi byk pilihan tp lambat refill
The room and the area is good
Internet coverage was not good
The location only the best things about the hotel.
We were briefed during check-in that breakfast would be served until 10:00 AM. So, I went down for breakfast at around 8:50 AM, expecting the crowd to be less busy—and indeed, the breakfast area was already relatively quiet.
Unfortunately, almost all of the food counters were already empty, and there was no one from the F&B team checking or replenishing the food. I eventually had to approach two staff members managing the guest list at the entrance, who had been talking to each other for almost 10 minutes, and ask why nobody was checking the food counters or informing the F&B team to replenish the food.
The response I received was extremely frustrating: “Yes sir, banyak dah habis.”
Seriously? Guests should not have to approach the staff and ask for food to be replenished. The F&B team should be actively monitoring the buffet counters and topping up the food whenever necessary, especially when breakfast is officially served until 10:00 AM.
At around 9:10 AM and 9:15 AM, one large family and a group of girls also came down for breakfast. They appeared to be asking the staff why the food had not been replenished, which clearly showed that I was not the only guest who noticed or was affected by the situation.
I honestly don’t mind if the food selection is average. But having almost everything finished at 8:50 AM, with no apparent effort to replenish the counters, is simply unacceptable.
This was a very disappointing breakfast experience and definitely not worth what I paid for the stay. WORST!
The highlight of the stay was definitely the sea view. The sea is literally right in front of the room, just open the sliding door and you get a beautiful, wide-open view. Other than that, the experience was quite dissapointing.
Breakfast was very limited, especially for RM55 per adult. The only main dishes were nasi lemak, mee goreng and chicken curry, alongside toast, waffles and sunny-side-up eggs (no scrambled eggs or other egg options). The nasi lemak and mee goreng were too salty, the chicken curry had undercooked chicken, and the porridge and bread weren’t refilled once they ran out. For RM55 per person, I expected much better variety and quality.
The café dine-in and room service were also closed during our stay because the resort was catering to a group of tourists. Understandable from the resort’s side, but it felt unfair to other guests, especially since there aren’t many restaurants nearby, so we had to wait and look for alternatives.
The iron/ironing board can only be used for 30 minutes and need to be returned.
The beach
The food
SARAPAN SEDAP MENEPATI CITARASA...BOLEH DITAMBAH BAIK DENGAN PELBAGAIKAN KUIH MUIH TRADISIONAL.
TERDAPAT ANJING DI PANTAI MENYEBABKAN KETIDAKSELESAAN DAN BOLEH MEMBAHAYAKAN KESELAMATAN...
The breakfast menu is vast! Wish i could fit them all, but my stomach was about to burst.
The pool and the beach look nice
Check in at 3pm but queing for 1 hour for register. The process took so much time.Wait again for another 1 and 1/2 hour to get our room ready. Already tired but have to wait with all my son cried want to jump to the pool. So stress with that
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