WelcomINNS Ottawa

Hotels
8.3 (3763 reviews)
1220 Michael Street , Ottawa , ca
+16137487800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Limited breakfast
Confusing parking
Some dated rooms

Categories

Cleanliness
7.7
Mixed sentiments regarding cleanliness in multiple reviews.
Service
9.2
Staff mentioned as friendly and welcoming.
Location
8.7
Convenient location close to transport and attractions.
Room Quality
8.2
Rooms noted as clean and comfortable, but some dated features.
Amenities
8.2
Amenities were adequate although there is room for improvement.
Value for Money
8.5
Generally good value for the price paid.
Food and Beverage
7.2
Breakfast limited and needs improvement.
Overall Experience
8.7
Overall positive experience, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:36

Property Description

Convenient Location
Located just minutes outside of downtown Ottawa and off Highway 417, WelcomINNS Ottawa offers a prime location for both business and leisure travelers.

Nearby Attractions
With easy access to area highways, guests can explore popular attractions such as the University of Ottawa and the St. Laurent Shopping Centre, all within a short distance from the hotel.

Complimentary Amenities
Start your day right with a free continental breakfast and take advantage of the on-site fitness area before heading out to explore the city.

Experience comfort and convenience at WelcomINNS Ottawa. Book your stay now for a memorable trip to Ottawa!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. A valid credit card is required upon arrival. A pre-authorization will be taken to cover the cost of the room and taxes.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.


Please note that this hotel does not accept pre-paid credit cards at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: YOW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 3763 reviews
Cleanliness: 7.7
Service: 9.2
Location: 8.7
Room Quality: 8.2
Amenities: 8.2
Value for Money: 8.5
Food and Beverage: 7.2
Overall Experience: 8.7
S
Secker • family_with_children • ca
7
2026-07-04 • via Nuitee
V
Vasoodeven • solo_traveller • ca
10
2026-07-04 • via Nuitee
C
Cathy L. • solo_traveller • ca
7
Cons:

Le petit-déjeuner inclus

2026-07-04 • via Nuitee
P
Prudence • solo_traveller • ca
10
Pros:

Emplacement de l'hôtel par rapport au centre d'achat sur boul st Laurent

Cons:

Le positionnement du parking

2026-07-04 • via Nuitee
Y
Yoo • couple • ca
9
2026-07-03 • via Nuitee
C
Clément • solo_traveller • ca
10
2026-07-02 • via Nuitee
A
Aneta • solo_traveller • pl
10
Komfortowy pobyt, ale śniadania wymagają poprawy
Pros:

Bardzo udany pobyt. Pokój był czysty, przestronny i dobrze wyposażony. Dużym atutem była możliwość wyjścia bezpośrednio z pokoju na zewnątrz, co zapewniało wygodę i swobodę, szczególnie podczas dłuższego pobytu. Lokalizacja była dogodna, a obsługa miła i pomocna. Z pewnością chętnie wrócimy i polecamy to miejsce innym gościom.

Cons:

Co nam się nie podobało:
Śniadania były zdecydowanie najsłabszym elementem pobytu. Brakowało świeżego pieczywa, jajecznicy, serów, wędlin i warzyw. Większość produktów sprawiała wrażenie mocno przetworzonych, a oferta opierała się głównie na węglowodanach i cukrach. Jajka były zimne i przegotowane, parówki bardzo twarde, a kawa nie przypadła nam do gustu. Jako goście z Europy oczekiwaliśmy bardziej świeżego i naturalnego śniadania.

2026-07-01 • via Nuitee
F
Faustin • solo_traveller • us
9
Pros:

Le calme, la nature, la propreté

Cons:

Rien

2026-06-30 • via Nuitee
R
Regis Gregoire • couple • ca
1
the receptionist look mad .
Pros:

@the Maid stole my money onl my bed.

Cons:

the kitchen is dirty.

2026-06-29 • via Nuitee
P
Perez • couple • ca
4
Pros:

Location is good accessible to all the amenities.

Cons:

When we arrive the room is stinky. I'm very tired I didn't have time to show the receptionist. I sprayed the carpet with my perfume . Saturday breakfast in dinning area one of your staff is taking about her colleague saying negative performance with the guest which we are hearing . We don't want to hear that kind of gossips . We went to eat not to listen to your staff negative talk to her colleague.

2026-06-29 • via Nuitee
C
Christian • solo_traveller • pe
10
2026-06-28 • via Nuitee
H
Hisham • solo_traveller • ca
10
2026-06-28 • via Nuitee
H
Henry • solo_traveller • ca
7
Clean and mostly comfortable bed but a bit too $ much for the experience.
Pros:

Room was clean and location was good.

Cons:

A bit pricy for the actual facilities which were fine but not nice enough to warrant the price.

2026-06-28 • via Nuitee
D
DerbyKirby • solo_traveller • ca
8
Pros:

Nice breakfast buffet.

Cons:

The breakfast didn't start until 7. Not the most convenient for a business trip
One of the elevators needs to be replaced.

2026-06-28 • via Nuitee
S
stone • solo_traveller • ca
10
Pros:

The friendliness of the staff is amazing. Room was great. Breakfast was very good. Very clean hotel.

2026-06-27 • via Nuitee
H
Hilaman • family_with_children • ca
8
Good
Pros:

Good

Cons:

Good

2026-06-26 • via Nuitee
M
María Victoria • family_with_children • ca
8
Pros:

Good location and facilities.

Cons:

The customer service could be better from the staff.

2026-06-22 • via Nuitee
B
Bruno • family_with_children • ca
6
Pros:

Petit déjeuner, la propriété

Cons:

Le frigo ne fonctionnait pas, la pression des WC est faible

2026-06-22 • via Nuitee
H
Humphrey • couple • ca
8
Excellent
Pros:

I basically liked everything about the hotel

2026-06-22 • via Nuitee
P
Philip • extended_group • gb
10
2026-06-19 • via Nuitee