Holiday Inn Ottawa East by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (1414 reviews)
1199 Joseph Cyr Street, Ottawa, Ontario , Ottawa , CA
+1 613-744-1060

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Free parking / visible parking
Good location / highway access
Clean rooms
Comfortable beds / room size
Friendly or helpful staff (many mentions)
Good / efficient breakfast
Cons:
Noise / poor soundproofing / doors slamming
Reservation issues (suite changed, non-connected rooms)
Plumbing problems (clogged drains, no hot water)
Unreliable elevators
Sketchy/loitering people in lobby / parking area
Occasional unfriendly or impersonal front-desk staff
Outdated rooms / soft pillows
Poor parking lighting / safety concerns

Categories

Cleanliness
8.5
Multiple reviews explicitly praise cleanliness ('propreté', 'Clean room'). Overall housecleaning appears reliable despite isolated maintenance issues in some rooms.
Service
7.2
Mixed reports: many reviewers note polite and helpful staff and efficient restaurant service, but there are several mentions of unfriendly or cold check-in experiences and impersonal interactions.
Location
8.2
Frequently praised for good location and highway access, walking-distance convenience and visible parking; a few guests complained it is not close to downtown/central attractions and lacks nearby coffee shops.
Room Quality
6.8
Mixed: comfortable beds and decent room size noted, but multiple guests reported outdated rooms, sluggish/defective fixtures (commode), clogged drains, no hot water on one stay, and soft pillows.
Amenities
6.5
Free parking and breakfast available, but several operational issues reported (elevators unreliable, no water fountain, missing bathroom fan, poor parking lighting) reducing perceived amenities quality.
Value for Money
6.9
Several guests felt the stay was not worth the price due to maintenance and service issues, while others found the overall offering acceptable—resulting in a slightly below-target score.
Food and Beverage
8
Breakfast is repeatedly highlighted as very good and efficient; restaurant staff received positive mentions, with few or no negative comments about food service quality.
Overall Experience
8.7
Many guests recommend the hotel and report pleasant stays (polite staff, clean rooms, good breakfast), though notable negatives (noise, maintenance, some unfriendly staff) temper the experience for some visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location and Amenities
Situated near the Trans-Canada Highway, the Holiday Inn Ottawa East offers free on-site parking, a restaurant, and free WiFi in every room.

Comfortable Rooms and Entertainment
Each room features a large window for natural light, a 42" HDTV, and a coffee maker.

Dining and Business Services
Myra's Restaurant serves a variety of dishes and drinks, while guests can utilize the on-site business center for their needs.

Experience comfort and convenience at Holiday Inn Ottawa East. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 19 are only allowed to check in with a parent or official guardian.

Please note that the property does not accept traveler's checks.

Cash deposits are not accepted. Guests must provide a valid credit card upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Location

Guest Reviews

7.6
Based on 1414 reviews
Cleanliness: 8.5
Service: 7.2
Location: 8.2
Room Quality: 6.8
Amenities: 6.5
Value for Money: 6.9
Food and Beverage: 8
Overall Experience: 8.7
C
CAROLINE • couple • fr
6
Correct
Pros:

Le parking gratuit et accessibilité via les grands axes.

Cons:

L’insonorisation au niveau des portes d’appartement qui claquent

2026-10-27 • via Nuitee
S
Stela • family_with_children • ca
6
Pas aimé le changement de ma suite familiale
Pros:

La propreté et l'emplacement

Cons:

Le changement de ma réservation. On m'a donné deux chambres non connectées alors que j'avais réservé une suite familiale pour être au même endroit avec mes enfants. La suite familiale pourtant libre au moment de ma réservation avait été donnée à quelqu'un d'autre 😞

2026-10-26 • via Nuitee
H
Hailey • couple • ca
10
2026-10-25 • via Nuitee
K
Kamanyi Kubanayi • couple • ca
2
2026-10-23 • via Nuitee
K
Kamanyi Kubanayi • couple • ca
1
PAS DE DEJEUNER NI DINER ALORS LE PRIX EST ELEVÉ
2026-10-23 • via Nuitee
T
Teriand David • couple • us
6
Good location and decent room except for comode
Cons:

comode was extrememly sluggish - afraid it would clog constantly
TV remote was poor
Elevators were hit and miss

2026-10-18 • via Nuitee
A
Albert • solo_traveller • ca
8
2026-10-16 • via Nuitee
D
Denise • couple • ca
10
Tres bien.
Pros:

Le tout par rapport au service.

Cons:

Déjeuner non inclus au prix de la chambre.

2026-10-13 • via Nuitee
L
Lily • solo_traveller • ca
9
Pros:

Clean room

Cons:

Too soft pillows

2026-10-12 • via Nuitee
J
James • solo_traveller • ca
10
comforatable in every way
Pros:

breakfast

Cons:

no real dislikes

2026-10-08 • via Nuitee
D
Dickson • family_with_children • ca
1
Not worth the money to stay here.
Pros:

Location

Cons:

The staff who checked us in was unfriendly.
There was no hot water in the shower on the 2nd day. We took a cold water shower bath.
The bath tub drain was clogged, water was soaking the feet while taking shower in the tub.
An elevator was not running, we waited 10 minutes for the elevator with space for us to go in.
There was no water fountain in the facility.
People talk very loud and screaming after 10pm in the hallway.

2026-09-20 • via Nuitee
S
Simon • extended_group • nz
10
2026-09-18 • via Nuitee
C
Claude • couple • ca
7
2026-09-14 • via Nuitee
Y
Yuliia • extended_group • ua
9
2026-09-14 • via Nuitee
J
Joseph • solo_traveller • ca
6
I will not be booking a stay there again
Pros:

Friendly staff

Cons:

It seemed like it was a holding hotel for immigrants, walking in with groceries, kids standing outside to get in a school bus, loitering around the lobby and parking lot.

2026-09-14 • via Nuitee
F
Francine Trempe • solo_traveller • ca
10
2026-09-14 • via Nuitee
M
Michèle • couple • ca
8
2026-09-13 • via Nuitee
D
Denys • solo_traveller • ca
10
2026-09-11 • via Nuitee
D
Drupadi • family_with_children • us
7
2026-09-11 • via Nuitee
J
jacqueline • family_with_children • ca
8
Pleasant, efficient, comfortable
Pros:

Bed - comfortable. Room - clean. Bathroom - needs a fan!
The staff was courteous yet a bit cold, impersonal. The restaurant staff was very friendly and efficient.

Cons:

location lacks coffee shops but easy access to the highway.

2026-09-07 • via Nuitee