Homewood Suites by Hilton San Antonio Northwest

Hotels
•
Homewood Suites by Hilton
8.2 (966 reviews)
4323 Spectrum One , San Antonio , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Tasty breakfast options
Comfortable bed
Cons:
Cleanliness issues
Poor service experience
Dated facilities

Categories

Cleanliness
6.59
Multiple mentions of uncleanliness, including roaches and unclean rooms.
Service
8.06
Manager's unavailability and lack of assistance in booking complaints.
Location
9.6
Good location convenient to attractions and amenities.
Room Quality
8.05
Rooms are described as dark, dated, and issues with maintenance reported.
Amenities
9.08
Several amenities mentioned positively, but some concerns regarding breakfast.
Value for Money
8.54
General satisfaction except for some complaints regarding service.
Food and Beverage
7.59
Food options need improvement, with specific complaints about breakfast quality.
Overall Experience
8.06
Mixed reviews with a lot of complaints but some positive experiences too.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:52

Property Description

Luxurious All-Suite Accommodations
Experience the comfort of home at our San Antonio hotel with spacious suites and full kitchens. Perfect for families or extended stays, our suites provide all the comforts you need.

Convenient Location
Explore popular attractions like Six Flags Fiesta Texas and SeaWorld San Antonio just moments away. With great dining options at The Shops at La Cantera and entertainment at The Rim and Top Golf nearby, you'll never run out of things to do.

Exceptional Amenities
Start your day with a complimentary hot breakfast and stay connected with free Wi-Fi. Take advantage of our fitness center, outdoor pool, BBQ area, and Sports Court during your stay. Enjoy the convenience of complimentary parking and make the most of your time in San Antonio.

Book your stay at San Antonio Northwest Homewood Suites now for a memorable and comfortable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Property offers Evening Reception on Wednesdays only.

Stayover housekeeping service is available upon request during your stay. Simply contact the front desk at any time to request extra towels and amenities or to schedule a room cleaning. For stays of four (4) nights or more, we will provide full cleaning every fourth night/fifth day for all guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Location

Guest Reviews

8.2
Based on 966 reviews
Cleanliness: 6.59
Service: 8.06
Location: 9.6
Room Quality: 8.05
Amenities: 9.08
Value for Money: 8.54
Food and Beverage: 7.59
Overall Experience: 8.06
D
DaSha • family_with_children • us
4
I would not stay at this particular Homewood Suites again, however the one that we move to was great
Pros:

The size of the room and bathroom was ok for our family size

Cons:

We were not advised that the hotel did not have hot water after driving 10 hours and being ready for a hot shower. The hotel carpet in the hall way was dirty and the room was dirtier. The kids white socks turned brown and the room did not smell fresh. There were roaches in the room, and mold. The kids woke up snotty, sneezing, itchy eyes that no one felt prior to our arrival. We spent the next morning trying to find another hotel to fit a family of 6...we were supposed to be at Sea World😒. After finding another room we had to get all packed up drive to another room, wait til mid day to be able to check in and get resettled and get everyone on allery meds to counter act the mold reactions. So it threw our entire vacation/visit back a day as we has to go to Sea World the next day and Aquatica the next, so it was a huge inconvenience and added extra unexpected financial issues for us.

2026-09-08 • via Nuitee
H
HARVETTA • family_with_children • us
8
2026-09-07 • via Nuitee
E
Edward • solo_traveller • us
3
2026-09-06 • via Nuitee
D
Darrius • family_with_children • us
10
Greatest
Pros:

Quiet

Cons:

Spacious

2026-08-30 • via Nuitee
V
Vincent • extended_group • fr
1
Plus jamais
Pros:

Rien

Cons:

La place de parking disponible

2026-08-28 • via Nuitee
U
uğur • family_with_children • tr
2
2026-08-26 • via Nuitee
A
ADRIANA • solo_traveller • mx
7
2026-08-25 • via Nuitee
D
Denise • solo_traveller • us
8
We will stay again
Pros:

Quiet. Convenience. Location. Clean.

Cons:

Lack of security. 16 cars were broken into. Luckily ours was not. When we arrived later, 10:00pm +, there was no staff in the lobby. Front door was not locked.

2026-08-22 • via Nuitee
D
Denise • solo_traveller • us
8
2026-08-22 • via Nuitee
S
Steve • family_with_children • us
9
2026-08-12 • via Nuitee
S
Steve • family_with_children • us
9
2026-08-12 • via Nuitee
B
Bailey • family_with_children • us
9
Pros:

The extended room options for big families! There are 5 kids and two parents so having the two bedroom option was incredible! The spacious accomodations fit us perfectly! Having two bathrooms was also much needed!!

Cons:

They were remodeling so there was a little construction mess and the gym was closed but other than that we would definitly stay again!

2026-08-10 • via Nuitee
D
DeAnna • family_with_children • us
6
We enjoyed our stay
Pros:

The property was very nice and clean

Cons:

The hallways and some areas of the property was really hot. The power went our 2nd night there

2026-07-23 • via Nuitee
S
Sandra • couple • us
8
Comfortable and homey
Pros:

Very spacious and great breakfasts!

Cons:

Remodeling was going on, so hopefully the few worn areas (bathroom) will be spiffed up soon!

2026-07-23 • via Nuitee
M
Michael • couple • us
7
2026-07-14 • via Nuitee
K
Kinzie • solo_traveller • us
2
Cons:

Elevator broke down half way through stay and had no hot water last night if stay

2026-07-10 • via Nuitee
S
Stefanie • solo_traveller • us
8
2026-07-07 • via Nuitee
M
MamaD7414 • family_with_children • us
1
Canceled before arrival
Cons:

I didn't like that they canceled my reservation before my check in time. The lady that called me wanted me to give her my credit card # over the phone. I declined and said could i go to the website and provide it. Her response was "I guess". I told her I would and that I would still arrive at my approved time which was 5-6 pm local time. I was driving in with my grandkids from Arizona. At the time we were about 2 hours away. I hit town and get an email saying my reservation was canceled! I of course was upset and had to find another room quickly. Which fortunately I did. I am a Hilton member and have never been treated this way at any other locations. Very disappointing.

2026-07-07 • via Nuitee
B
Bhardwaj • solo_traveller • us
5
It was a bad deal I could have got much more option
Pros:

Nothing was clean it all looks way too old. They have not gone for renovation for this price point. We could have got something better.

Cons:

The rooms were on clean. The beds were not nice. The court was very old coffee machines have never been cleaned.

2026-06-29 • via Nuitee
B
Balu • couple • us
1
They notified me only at the last minute that the lift wasn’t working, making it extremely difficult to change my hotel
Pros:

Nothing interesting

Cons:

There are cockroaches on the ground floor, and it is unacceptable.

2026-06-29 • via Nuitee