Courtyard Winston-Salem University

Hotels
•
Courtyard by Marriott
8.1 (164 reviews)
3111 University Parkway , Winston-Salem , US
+1 336-727-1277

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Convenient location for Wake Forest and restaurants
Comfortable beds
Clean rooms reported by several guests
Nice pool and dining area (when operational)
Cons:
Dirty rooms / sheets / hair in tub reported
Breakfast and F&B service issues (soggy food, late opening, rude staff)
First-floor rooms lack natural light
Broken pool / amenities problems
No in-room microwave and lack of complimentary coffee
Power outage and safety/emergency lighting concerns
Noise disturbances from other guests

Categories

Cleanliness
6
Mixed reports: several guests praised cleanliness, but there are multiple serious complaints (dirty sheets, hair in tub, general 'dirty' reports).
Service
9.5
Generally excellent — many mentions of friendly, helpful and courteous staff and positive check-ins; isolated incidents of rude breakfast staff and intrusive behavior by staff in one report.
Location
9.5
Very convenient for events and local dining (close to Wake Forest and nearby restaurants); multiple guests praised the location and ease of navigation.
Room Quality
8
Mostly comfortable rooms and beds noted, but some issues: first-floor rooms described as very dark (no natural light), no in-room microwave, and one report of AC smelling burnt.
Amenities
7.5
Mixed: pool and dining area received praise, but there are complaints about a broken pool, breakfast cafe not opening on time, lack of complimentary coffee/tea, and no emergency lighting during a power outage.
Value for Money
8.1
Standard quality for this hotel tier
Food and Beverage
7.2
Mixed to negative: several complaints about breakfast quality and service (soggy flatbread, late opening, rude staff), though one review noted good dining options at the main entrance.
Overall Experience
9
Generally positive — many guests described outstanding stays and would recommend or return, though some experienced serious issues (cleanliness, safety/power outage, broken pool) that impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location
Located just 1.6 km from Wake Forest University and 3.2 km from downtown Winston-Salem, Courtyard Winston-Salem University offers easy access to key attractions in the area.

Comfortable Accommodations
The air-conditioned rooms are tastefully decorated with warm colors and feature amenities such as a spacious work desk, coffee/tea facilities, and cable TV with movie channels, ensuring a comfortable stay for guests.

Great Facilities
Guests can take advantage of the outdoor pool, fitness room, laundry services, and 24-hour market during their stay. Additionally, the American breakfast buffet at Courtyard Cafe is the perfect way to start the day.

Experience comfort and convenience at Courtyard Winston-Salem University. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Location

Guest Reviews

8.1
Based on 164 reviews
Cleanliness: 6
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 8.1
Food and Beverage: 7.2
Overall Experience: 9
P
Paulo • solo_traveller • br
7
Standard Hotel
Pros:

Standard hotel. Nothing much to say.

Cons:

However, my floor was on the first floor, making the room really dark. No natural light at all.

2026-10-30 • via Nuitee
L
Leah • family_with_children • us
8
2026-10-10 • via Nuitee
J
Julie • family_with_children • us
10
Pros:

The staff was excellent - I travel a fair amount, and the Southern Hospitality was genuine here. Really appreciate these folks!

2026-09-19 • via Nuitee
W
Wood • solo_traveller • us
10
Pros:

I am not familiar with Winston-Salem, but this location was wonderful, as i could navigate where I needed too. All of the staff, (All) were friendly and helpful. Thank you so very much, I really enjoyed my stay. Will recommend this location to people 👍👍👍👍 Thank you again!

Cons:

No comment

2026-09-14 • via Nuitee
M
Matthew • family_with_children • us
10
2026-09-08 • via Nuitee
J
Jenkins • solo_traveller • us
10
2026-09-05 • via Nuitee
A
Arabella • couple • us
7
Pros:

Location. Close to our event at Wake Forest

Cons:

Older property

2026-09-03 • via Nuitee
A
Audrey • family_with_children • us
5
Pros:

Comfortable and convenient

Cons:

Was served soggy flatbread pizza.

The breakfast cafe did not open on time at 7:00 am the day of our departure. No one made coffee. There was no one there. We left very disappointed.

2026-08-31 • via Nuitee
M
Meenavalli • family_with_children • us
9
2026-08-29 • via Nuitee
W
Walter • solo_traveller • us
10
Great stay and staff!
Pros:

Great check in. Staff member was courteous and knowledgeable.

2026-08-28 • via Nuitee
E
Erin Danielle • family_with_children • us
1
2026-08-26 • via Nuitee
R
Ron • solo_traveller • us
5
Pros:

Proximity to Jimmy The Greeks.

Cons:

Jimmy the greeks

2026-08-24 • via Nuitee
K
Kendall • couple • us
10
2026-08-19 • via Nuitee
T
Tonyae • solo_traveller • us
8
2026-08-18 • via Nuitee
J
Jelisa • couple • us
10
Pros:

Clean

Cons:

No microwave in room

2026-08-11 • via Nuitee
N
NASH • couple • us
7
2026-08-03 • via Nuitee
M
Michelle • family_with_children • us
8
A good stay and location for visiting Wake Forest University
Pros:

Staff was very friendly.

Cons:

Lobby on the smaller side.

2026-08-02 • via Nuitee
J
Jose • solo_traveller • us
9
Pros:

Most everything was great! Nice clean comfortable rooms. Great friendly staff. Nice pool.

Cons:

Kids in stairwell at 11pm. Playing loud music under the adjoining door in our room. Very frustrating.

2026-07-20 • via Nuitee
Y
Yvonne • family_with_children • us
1
Bad
Cons:

Breakfast is just unacceptable and people are rude and with zero customer orientation

2026-07-19 • via Nuitee
A
Alicia • couple • us
7
2026-07-12 • via Nuitee