Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Charming decor
Cons:
Parking issues
Management responsiveness

Categories

Cleanliness
8.15
Clean and comfortable rooms noted in multiple reviews, but some disappointment in the bathroom facilities.
Service
8.91
Overall service was top-notch with some issues addressed promptly, although management response was lacking in specific instances.
Location
9.15
Convenient for exploring Austin while still providing a peaceful escape.
Room Quality
8.29
Rooms spacious and comfortable, though some mentioned specific issues with bathroom setups.
Amenities
8.43
Pleasant amenities with new toiletries and fun photo spots, enhancing the guest experience.
Value for Money
8.59
Standard value for a hotel of this rating, though concerns about parking fees impacting perception.
Food and Beverage
8.54
Good coffee and decent banquet meals, though slow service for special dietary needs noted.
Overall Experience
8.71
A generally positive experience with some minor setbacks, making it likely to return for business or leisure.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:01

Property Description

Luxurious 4-Star Retreat Near Austin City Centre

Spacious Rooms with Entertainment - Each guest room at the Renaissance Austin Hotel boasts a 32-inch flat-screen TV with cable channels and pay-per-view movies, ensuring entertainment at your fingertips. Enjoy the convenience of room service during your stay.

Top-Notch Amenities - Take advantage of the extensive gym and full-service business centre offered at the hotel. Whether you want to stay active or need to attend to work matters, the Renaissance Austin has you covered.

Dining Delights - Indulge in American cuisine at The Knotty Deck and Bar, or grab a coffee and pastries at Austinbytes Deli. The Lobby Bar is perfect for unwinding with a drink after a busy day of exploring.

Experience the perfect blend of comfort and convenience at the Renaissance Austin Hotel. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

Location

Guest Reviews

8.6
Based on 294 reviews
Cleanliness: 8.15
Service: 8.91
Location: 9.15
Room Quality: 8.29
Amenities: 8.43
Value for Money: 8.59
Food and Beverage: 8.54
Overall Experience: 8.71
L
Lia • family_with_children • us
8
enjoyed our stay
Pros:

Very Friendly staff. Nice grounds, pools., glass elevator, lobby. Easy access to the highway, hiking trails and shopping mall. We enjoyed our stay

Cons:

We traveled with a 3 year old. and she would love to have a play ground on site..

2026-05-21 • via Nuitee
C
Christopher • couple • us
1
2026-04-02 • via Nuitee
X
X5890YQalexandere • Business
4
The confirmation they email you is not a real confirmation
Pros:

There's minor water damage in the room. Not too bad, the property itself is pretty nice. However...

I had a negative experience at this hotel. Management is aware of it and didn't try to do anything to remedy it, so I feel confident enough to be honest in my review.

The company I work for put me up here, along with several other coworkers, but they would not check me (just me) in. Despite having a confirmation number for my reservation, and about a dozen promotional emails from the company reminding me of my upcoming stay, they said they had never received payment for the room. Maybe there was a typo with the card information? I don't know.
I asked how it was possible for me to have received a confirmation number and check in information for a reservation that did not exist.

Nobody could give me a solid answer, and nobody attempted to take responsibility for it, or pointed me in the direction of someone who could explain it.

The first front desk worker was actually trying, but the whole process of contacting my company, getting them to submit a form via email, etc. took so long that I ended up being helped by a secondary front desk worker who totally wrote me off.

When explaining that part of the destination fee could be used for a food and beverage credit, she said I could NOT use it the night of my check in, but that it would "probably" be fine to use the next day. I asked, "Probably? What does that mean?" She said she "wasn't even supposed to be telling me this", but that if they ran into any issues, they'd call me.
They didn't call me. The next night, when I went to use the food and beverage credit at the hotel convenience store, that same front desk worker was there. I approached the desk with my item, and the first thing she asked me was, "Are you going to pay for that?" What??? I told her I'd be using my food and beverage credit. She asked for my room number, looked something up on the computer, and said that I didn't have one. "I guess it didn't go through." I'm so glad this is my last night at Renaissance, I cannot wait to get out of here.

There's a million places to stay in Austin, hopefully I don't have to stay here again. Hopefully if you do stay here on business, your reservation actually exists. Don't trust the receipt they send you to actually be a receipt of purchase?

2026-03-28 • via Tripadvisor
P
Petek • family_with_children • us
9
Great hotel, very friendly staff. Great value
Pros:

Location was great and quiet.

2026-03-22 • via Nuitee
R
Rotem • solo_traveller • us
10
Will be back
Pros:

Very nice property

Cons:

The food in the restaurant was not very good

2026-03-17 • via Nuitee
C
cheryltG396JR • Couples
2
Poor room condition
Pros:

Water damage on ceiling over TV. Not sure why this room was given to a guest. No other rooms were available so we left.

2026-02-15 • via Tripadvisor
S
Stuart • solo_traveller • au
1
Poor for a Marriott, pick somewhere else
Pros:

Location was convenient for our requirements

Cons:

Some of the worst customer service I’ve ever had at a Marriott. Food at the restaurants was terrible and got food poisoning from an omelette. Several meals came cold and we had to ask for them to be reheated

2026-02-14 • via Nuitee
H
HisTyNess • Couples • Cambridge, Massachusetts
10
One word: STUNNING!!!
Pros:

When you think of “Austin,” you think big, flashy, ornate, charming, incredible music and just good-ole down the earth ole’ fashioned southern hospitality. Well folks….I’m happy to report that you can find all of these things and MORE at the Renaissance Austin!

My fiancé and I stayed there for Christmas Eve and we were BLOWN AWAY by the amazing hotel staff (Omar and Threser) as well the phenomenal XMas decorations throughout the hotel grounds and lobby. However, there’s more…

The biggest surprise for us was the Governor’s Suite. The living room was ornate with this GORGEOUSLY LIT Christmas Tree (see pictures), contemporary-style furniture and this amazingly stellar wine and cheese collection! As a couple who frequent four and five Diamond hotels when we travel, we were enthralled to see the red carpet rolled out for our arrival! This made it evidently clear that we had made the right decision going with Renaissance Austin again. Our plan is to stay at in Governor’s Suite every XMas Eve.

We highly HIGHLY recommend the Renaissance Austin to anyone who is interested and looking to stay in and around the Austin metropolitan area!

Special thanks to Aziz, Beyza, Trester and Omar for their exemplary service!!

2026-02-07 • via Tripadvisor
T
Travis • couple • us
4
Pros:

The tv was broken, staff was not good, and we didn’t get the room requested even through we had a reservation.

2026-01-21 • via Nuitee
B
Bruce • solo_traveller • us
10
2026-01-19 • via Nuitee
M
maggiezm • Couples
10
Best Hotel in Austin
Pros:

Such an incredible property and warm and welcoming staff. Best hotel in Austin we return to several times a year. Clean, modern,
But warm and homey in the best welcoming way. The staff has such a can-do attitude and we always feel so welcome when we visit. Don’t miss this very Austin property feels so authentic and kind!

2025-12-29 • via Tripadvisor
D
David • couple • us
8
2025-12-29 • via Nuitee
Y
Yunus • extended_group • us
9
Wonderful stay.
Pros:

The vast atrium and the large space in the lobby, the gym and the pool.

Cons:

Wi-Fi connection should be included in the room; this is how it is in most places.

2025-12-24 • via Nuitee
W
WILLIAM • family_with_children • us
10
2025-12-07 • via Nuitee
B
Beth • couple • us
8
2025-10-30 • via Nuitee
I
Ihsan Awan • couple • us
6
2025-10-22 • via Nuitee
S
su-yeong-kim-1 • Family • Austin, Texas
10
If you’re visiting Austin and want a hotel that really embodies Texas charm, the Renaissance is a fantastic choice.
Pros:

If you’re visiting Austin and want a hotel that really embodies Texas charm, the Renaissance is a fantastic choice. The design and decor have that distinctive Texas look. Warm wood accents, rustic touches, and plenty of local character, and the service is top-notch. The location is convenient for exploring the city while still offering a peaceful escape from the hustle and bustle. Whether you’re here for business or pleasure, it’s a comfortable, welcoming place to stay.

2025-10-20 • via Tripadvisor
T
Travis • couple • us
8
2025-10-20 • via Nuitee
J
Jana • family_with_children • us
9
Pros:

spacious rooms

Cons:

no bathroom counter and sink was swallow. shower head doesn't tilt down. it shoots at you lol.

2025-10-13 • via Nuitee
I
IWTX • Business
2
Truck Broken Into & Management Doesn't Care
Pros:

I should have paid attention to the reviews about issues with vehicles being broken into and/or stolen at this property. Our truck was broken into overnight and we discovered it in the morning on October 10th. There is a charge to self park your vehicle and it is not cheap--so if this is a known issue as other posts report, perhaps there should be security patrolling the area. We were parked up front ! The thieves wanted the truck but since we had a club on it, it was too much trouble I guess as they rummaged through and took nothing. I asked to speak to Beyza, the manager on duty but was told she was not available. I left my contact information and asked that she call me, but she could not be bothered to call. Very disappointed in how Marriott managers address significant concerns. Engineering was very helpful and helped vacuum out the glass and put plastic on the window. Think twice before staying here!

2025-10-12 • via Tripadvisor