Holiday Inn Express & Suites Chicago North Shore - Niles by IHG

Hotels
•
Holiday Inn Express
8.4 (1352 reviews)
7247 North Waukegan Road , Niles , US
+1 847-588-1900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Good Location
Friendly Staff
Nice Breakfast
Comfortable Rooms
Cons:
Dirty Bathrooms
Unfriendly Reception Staff
Amenities Not Well Kept
Room Complaints

Categories

Cleanliness
7.59
Some reviews mention cleanliness issues, including dirty bathrooms and unserviced rooms.
Service
8.66
Generally mentioned positively, with attentive staff noted in several reviews.
Location
8.8
Many reviews highlight good location with convenience to local attractions.
Room Quality
8.35
Mixed sentiments with some comfort complaints, but overall spaciousness appreciated.
Amenities
8.28
Some amenities noted as lacking upkeep, but breakfast and pools were appreciated.
Value for Money
8.44
Value perceived positively due to cleanliness and location benefits.
Food and Beverage
8.59
Breakfast options were highlighted positively by multiple guests.
Overall Experience
8.46
Several guests reported a generally pleasurable stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:36

Property Description

Luxurious Amenities
Indulge in the heated indoor pool and enjoy a complimentary breakfast buffet during your stay at Holiday Inn Express & Suites Chicago North Shore – Niles. Each guest room is equipped with a 43-inch flat-screen HDTV and modern conveniences like a microwave and refrigerator.

Fitness Center
Stay active at the hotel's state-of-the-art fitness center, complete with top-of-the-line cardio equipment and free weights for a satisfying workout experience.

Convenient Location
Conveniently situated just 7 miles from O’Hare International Airport, with downtown Chicago and popular attractions like the Donald E. Stephens Convention Center and Fashion Outlets of Chicago within easy reach. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 1352 reviews
Cleanliness: 7.59
Service: 8.66
Location: 8.8
Room Quality: 8.35
Amenities: 8.28
Value for Money: 8.44
Food and Beverage: 8.59
Overall Experience: 8.46
V
Vivek • family_with_children • ae
7
Short family vacation with free parking
Pros:

Free parking

Cons:

Too much noise as the property is located near the main road, breakfast is average, expensive for the overall facilities

2026-09-19 • via Nuitee
B
Belinda • couple • us
10
Pros:

Very good breakfast. Our room was clean and comfy.

2026-09-19 • via Nuitee
A
Aklilu • solo_traveller • ca
7
2026-09-17 • via Nuitee
L
Lindsay • couple • us
8
Average facility, decent price
Pros:

Free parking and warm breakfast options. Housekeeping checked on us days 2 & 3. Liked that we were close to public transportation and other suburbs.

Cons:

Fixtures and carpet could use an upgrade. Could not get bedside lamps to work. TV was difficult to navigate, not a modern smart TV.

2026-09-16 • via Nuitee
J
Jaikar • couple • us
5
Cons:

Bed was not comfort. No change bedding even stayed for two days

2026-09-14 • via Nuitee
L
Long Hai • extended_group • us
10
2026-09-09 • via Nuitee
N
Nanda • couple • us
10
2026-09-06 • via Nuitee
S
svetlana • couple • us
9
It was prefect for as
Pros:

Big and spacious

Cons:

Some guests was noise

2026-09-05 • via Nuitee
S
stephen • couple • us
9
Perfect stay close to family
Pros:

Close to family

Cons:

All good

2026-09-04 • via Nuitee
M
Mirza • solo_traveller • us
10
2026-09-02 • via Nuitee
G
Gabriela • family_with_children • us
10
We enjoyed and we rested thank you for having us!
Pros:

The property was very clean. I loved that it had a pool , I didn’t get to go in but I’ll keep that in mind for next time .:)

Cons:

Only issue we faced here was that our room light switches didn’t work but the lights did so I just don’t know what that was.

2026-09-02 • via Nuitee
S
stephen • solo_traveller • us
10
Close and convenient to family
Pros:

Convenient and close to family

Cons:

Nothing

2026-09-02 • via Nuitee
B
Bowles • solo_traveller • us
4
Its a decent place to stay
Pros:

It offers alot to do and keep yourself busy

Cons:

The bathtub had someones hair still in it so it wasnt cleaned
The blanket on the bed also had stans on it I also got a booking on booking.com for the suit and it was 160 something and he decided to charge me 180 and he also was going to not give me the right room for the one I paid for

2026-09-01 • via Nuitee
E
Emma • couple • us
7
2026-09-01 • via Nuitee
M
Mj • solo_traveller • us
8
2026-08-27 • via Nuitee
H
Hurska • family_with_children • us
10
2026-08-25 • via Nuitee
E
Elden • solo_traveller • us
9
Pros:

The site is a standard Holiday Inn Express, which fits me very well. The location is close to my work office. I have stayed at this location enough that I consider Jeremy, the world's friendliest night manager, a friend. He has good recommendations for dinner as well, if you're new to the area.

2026-08-25 • via Nuitee
M
Maria • family_with_children • us
9
2026-08-21 • via Nuitee
A
Ayala • solo_traveller • us
6
High price, not friendly staff
Pros:

the room was clean

Cons:

The breakfast was super simple, the staff is not friendly since your arrival. I was not even able to get my receipt for the hotel

2026-08-21 • via Nuitee
M
Maria Teresa • extended_group • es
8
2026-08-19 • via Nuitee