Holiday Inn Express & Suites Chicago North Shore - Niles by IHG

Hotels
•
Holiday Inn Express
8.4 (1321 reviews)
7247 North Waukegan Road , Niles , us
+1 847-588-1900

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Good Location
Friendly Staff
Nice Breakfast
Comfortable Rooms
Cons:
Dirty Bathrooms
Unfriendly Reception Staff
Amenities Not Well Kept
Room Complaints

Categories

Cleanliness
7.59
Some reviews mention cleanliness issues, including dirty bathrooms and unserviced rooms.
Service
8.66
Generally mentioned positively, with attentive staff noted in several reviews.
Location
8.8
Many reviews highlight good location with convenience to local attractions.
Room Quality
8.35
Mixed sentiments with some comfort complaints, but overall spaciousness appreciated.
Amenities
8.28
Some amenities noted as lacking upkeep, but breakfast and pools were appreciated.
Value for Money
8.44
Value perceived positively due to cleanliness and location benefits.
Food and Beverage
8.59
Breakfast options were highlighted positively by multiple guests.
Overall Experience
8.46
Several guests reported a generally pleasurable stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:36

Property Description

Luxurious Amenities
Indulge in the heated indoor pool and enjoy a complimentary breakfast buffet during your stay at Holiday Inn Express & Suites Chicago North Shore – Niles. Each guest room is equipped with a 43-inch flat-screen HDTV and modern conveniences like a microwave and refrigerator.

Fitness Center
Stay active at the hotel's state-of-the-art fitness center, complete with top-of-the-line cardio equipment and free weights for a satisfying workout experience.

Convenient Location
Conveniently situated just 7 miles from O’Hare International Airport, with downtown Chicago and popular attractions like the Donald E. Stephens Convention Center and Fashion Outlets of Chicago within easy reach. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1321 reviews
Cleanliness: 7.59
Service: 8.66
Location: 8.8
Room Quality: 8.35
Amenities: 8.28
Value for Money: 8.44
Food and Beverage: 8.59
Overall Experience: 8.46
N
Nickolas • couple • us
10
2026-07-24 • via Nuitee
T
Tim • solo_traveller • us
10
2026-07-22 • via Nuitee
D
Dechamps Miguel • solo_traveller • fr
9
Voyage en famille
Pros:

Classique pour un holiday inn express. Pas de surprise. Piscine, laverie, petit déjeuner Classique.

Cons:

Le lit de la chambre et le lit sofa n'a pas été refait chaque matin.

2026-07-22 • via Nuitee
N
nathaniel • family_with_children • us
7
2026-07-21 • via Nuitee
M
Melody • couple • us
9
2026-07-20 • via Nuitee
D
Dawn • couple • us
10
2026-07-20 • via Nuitee
K
Kathleen • solo_traveller • us
9
Pros:

I especially liked the night manager Jeremy who went out of his way for us.

2026-07-20 • via Nuitee
H
Hui-Pin • couple • tw
8
2026-07-19 • via Nuitee
M
Mirza • couple • us
10
2026-07-16 • via Nuitee
W
Williams • solo_traveller • us
6
2026-07-13 • via Nuitee
L
Laura • solo_traveller • us
10
Recommend it to everyone
Pros:

Clean, convenient location, friendly people

Cons:

N/a

2026-07-11 • via Nuitee
S
Sara • solo_traveller • us
9
Pros:

Location

Cons:

breakfast area was too small and the trash wasn't emptied

2026-07-09 • via Nuitee
K
KateCoeur • solo_traveller • us
10
My new Chicago "Go-To"
Pros:

The staff were very friendly and the hotel was immaculate. Couldn't have been more impressed. Breakfast was also generous and nicely varied.

Cons:

They're was nothing to dislike. It was an outstanding experience (and I'm picky).

2026-07-07 • via Nuitee
C
Clifton • family_with_children • us
10
Perfect
Pros:

Easy access parking

2026-07-06 • via Nuitee
J
Juan C • extended_group • us
10
Pros:

Nice Place, very clean and great brake fast

2026-07-06 • via Nuitee
M
Minh • couple • us
1
2026-07-05 • via Nuitee
T
Tonya • solo_traveller • us
9
I will continue to use this particular hotel , I was very satisfied. It was worth the money.
Pros:

The room was great, the bed was veeeeeery comfy, washer dryer was accessible if needed, the breakfast was delicious, the eating area was clean and comfortable.

Cons:

The carpet really needs to be cleaned that was it honestly.

2026-07-02 • via Nuitee
I
Isamar • family_with_children • us
5
It was Okay
Pros:

Location was good, near the airport and the staff was friendly. Room was spacious and bathroom size was also good.

Cons:

there was a smell in the room, the room seemed clean but the smell was very bad, we had a very early flight so we left at 3am and we got there pretty late too we just wanted to sleep but the smell was almost like a wet dog, did not feel comfortable taking my shoes off

2026-07-01 • via Nuitee
S
Samantha • couple • us
1
Not pet or allergy friendly!
Cons:

Booked on booking.com, wish they would have stated the pet fee is $75 and non refundable first of all. Second of all you can’t be real pet friendly if you don’t vacuum under the bed which isn’t closed off at all so my dog went under there and ate some of the SEVERAL different kinds of food and treats that were god knows how old and then got sick. I should not be cleaning a room I spent almost $200 on! And it’s certainly not allergy friendly, the entire layer of dog hair and dander under everything should have given me that clue but my husband and I both woke up with major congestion and sinus headaches. Very upset I spent $75 for my pet to stay thinking he’d at least be comfortable with us and instead we take a shower and come out to him being sick.

2026-06-30 • via Nuitee
J
Joan • solo_traveller • es
9
Pros:

Confortable. Excellent price value

Cons:

No complains

2026-06-29 • via Nuitee