Holiday Inn Express & Suites Chicago North Shore - Niles by IHG

Hotels
•
Holiday Inn Express
8.4 (1287 reviews)
7247 North Waukegan Road , Niles , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean
Good Location
Friendly Staff
Nice Breakfast
Comfortable Rooms
Cons:
Dirty Bathrooms
Unfriendly Reception Staff
Amenities Not Well Kept
Room Complaints

Categories

Cleanliness
7.59
Some reviews mention cleanliness issues, including dirty bathrooms and unserviced rooms.
Service
8.66
Generally mentioned positively, with attentive staff noted in several reviews.
Location
8.8
Many reviews highlight good location with convenience to local attractions.
Room Quality
8.35
Mixed sentiments with some comfort complaints, but overall spaciousness appreciated.
Amenities
8.28
Some amenities noted as lacking upkeep, but breakfast and pools were appreciated.
Value for Money
8.44
Value perceived positively due to cleanliness and location benefits.
Food and Beverage
8.59
Breakfast options were highlighted positively by multiple guests.
Overall Experience
8.46
Several guests reported a generally pleasurable stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:36

Property Description

Luxurious Amenities
Indulge in the heated indoor pool and enjoy a complimentary breakfast buffet during your stay at Holiday Inn Express & Suites Chicago North Shore – Niles. Each guest room is equipped with a 43-inch flat-screen HDTV and modern conveniences like a microwave and refrigerator.

Fitness Center
Stay active at the hotel's state-of-the-art fitness center, complete with top-of-the-line cardio equipment and free weights for a satisfying workout experience.

Convenient Location
Conveniently situated just 7 miles from O’Hare International Airport, with downtown Chicago and popular attractions like the Donald E. Stephens Convention Center and Fashion Outlets of Chicago within easy reach. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1287 reviews
Cleanliness: 7.59
Service: 8.66
Location: 8.8
Room Quality: 8.35
Amenities: 8.28
Value for Money: 8.44
Food and Beverage: 8.59
Overall Experience: 8.46
M
Martinelli • extended_group • pa
10
Me encantó el hotel
Pros:

La atención muy buena, las habitaciones muy limpias, el desayuno excelente

2026-05-13 • via Nuitee
O
ori • solo_traveller • il
7
Pros:

The location is fine, the reception is clean, the food is fine.

Cons:

You need to invest a little more in cleaning. The water flow is a little funny in the shower, not really strong.

2026-05-12 • via Nuitee
A
Allison • couple • us
7
It was a pleasant stay for the Chicago area.
Pros:

Nice and quiet area of Chicago.

Cons:

The pool was quite small. There was no hot water option for tea with breakfast.

2026-05-06 • via Nuitee
J
Josh • family_with_children • us
9
Safe location with free parking and free breakfast
Pros:

The hotel was in a very safe location. Check in and check out were easy. The breakfast was great, lots of hot choices, quite a variety. The staff was mostly friendly. The manager kept the breakfast well stocked. The manager was very sweet to our kids, asking if they had a nice stay. We could tell she was striving for perfection. We weren’t there long enough to enjoy the pool. The hotel was clean, and the room was clean. I was able to text questions to the staff. Free parking was a huge plus.

Cons:

The worker at checkin was a little brash. We had kept funds low on our card while traveling in a big city. She seemed a bit annoyed that I had to transfer. The hotel said if I didn’t arrive by 6 they would let my reservation go, as apparently they tried to charge my card before I had arrived, which, according to the reservation, it wouldn’t be charged until I checked in. They also added a charge for incidentals without my knowledge.I’m still waiting for that charge to be returned. There were a few things that were broken in our room, like a wiggly bathroom door pull and cracks behind our bed. Fixing these simple things would elevate the experience.

2026-05-03 • via Nuitee
H
Hadjer • solo_traveller • fr
8
Pros:

Le personnel bien accueillant, la propreté

Cons:

Le petit déjeuner, très peu d'option pour un buffet

2026-05-02 • via Nuitee
B
Bryanna • solo_traveller • us
1
2026-05-01 • via Nuitee
A
Ann • solo_traveller • us
9
comfortable location for attending a class nearby
Pros:

the breakfast was great. location felt safe and parking was easy

2026-04-29 • via Nuitee
S
Sjödin • couple • se
10
Fräch och trevlig vistelse med trevlig servic inriktad personal
Pros:

Rent och fräscht och en helt suverän frukost.

Cons:

Lite högljud trafik med en genomfart i anslutning till hotell området, men ändå helt ok.

2026-04-24 • via Nuitee
D
David • couple • us
10
Excellent as usual.
Pros:

Breakfast very good. Fresh bananas every morning.

Cons:

Took 10 minutes to check in. No one was at the front desk at 4:30 pm.
Elevators need to be kept clean.

2026-04-23 • via Nuitee
A
Allard • couple • nl
8
2026-04-22 • via Nuitee
P
patricia • solo_traveller • us
8
2026-04-20 • via Nuitee
S
Stephanie • solo_traveller • us
8
2026-04-20 • via Nuitee
E
Elden • solo_traveller • us
9
Clean, convenient, friendly location in Niles
Pros:

I have stayed here many times. The staff is friendly and professional; Jeremy is especially outgoing and helpful. The location is perfect for my work, and several restaurants are within walking distance.

2026-04-14 • via Nuitee
V
Vasu v • solo_traveller • us
10
2026-04-14 • via Nuitee
L
Liam • couple • us
7
2026-04-12 • via Nuitee
E
Emily • couple • us
5
No changes allowed. You will lose $ if you rebook.
Pros:

The property is clean an well-located.

Cons:

The hotel would not cooperate with me about rebooking a reservation. I tried to change my reservation to a week earlier, both through Booking.com and with the property itself. I received no response online, and in person, I had to pay again and cancel the other booking, for which o received no compensation or alternative booking option. Bottom line, they will not work with you if your itinerary changes.

2026-04-08 • via Nuitee
T
Tana • couple • us
5
The cleanliness was not up to par. The staff was very understanding and gave us a new room.
Pros:

The location was good too, where we were going. The staff was very kind.

Cons:

The first room that game was was still dirty especially the bathroom

2026-04-06 • via Nuitee
S
Soykan • solo_traveller • tr
8
2026-03-21 • via Nuitee
W
William • couple • us
10
2026-03-16 • via Nuitee
L
lorena ruge • family_with_children • co
8
2026-03-15 • via Nuitee