Pullman Auckland Hotel & Apartments

Hotels
•
Accor
8.6 (164 reviews)
Cnr Waterloo Quadrant & Princes Street, Auckland, 1010 , Auckland , NZ
64-9-3531000

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Facilities

Meeting rooms
Full-service spa
Boat tours nearby
Fitness facilities
Health or beauty spa nearby
Express check-out
Electric car charging station
No single-use plastic straws
Health club
No single-use plastic stirrers
See all facilities

Review Highlights

Pros:
Great staff
Good location
Clean rooms
Cons:
Overpriced
Breakfast service issues
Management concerns

Categories

Cleanliness
8.48
Overall cleanliness is good, with complaints about some outdated areas.
Service
9.15
Staff consistently praised for their helpfulness and efficiency.
Location
8.99
Central location, very handy to town.
Room Quality
8.64
Rooms are nice and spacious, though some dated elements noted.
Amenities
8.87
Excellent pool and gym, but breakfast area can be overwhelmed.
Value for Money
8.03
Some complaints about hotel being overpriced for the overall experience.
Food and Beverage
7.78
Breakfast service received negative remarks regarding variety.
Overall Experience
8.85
Generally positive with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:18

Property Description

Discover the elegance of Pullman Auckland Hotel & Apartments, where luxury meets comfort in the heart of vibrant Auckland.

Indulge in Relaxation
Unwind at our full-service spa offering an array of massages, body treatments, and facials. For those seeking fitness and leisure, enjoy our health club, indoor pool, and rejuvenating hot tub.

Culinary Delights
Savor exquisite meals at Tapestry Grill or enjoy the convenience of room service. Start your day with a delightful buffet breakfast served daily, and unwind at our stylish bar/lounge.

Business Ready
With 16 well-equipped meeting rooms and a conference center, our hotel is perfect for both business and special events. Enjoy conveniences like express check-in and limo service for a seamless experience.

Join us at Pullman Auckland for an unforgettable stay—book your escape today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 164 reviews
Cleanliness: 8.48
Service: 9.15
Location: 8.99
Room Quality: 8.64
Amenities: 8.87
Value for Money: 8.03
Food and Beverage: 7.78
Overall Experience: 8.85
A
Anya • solo_traveller • nz
9
Pros:

location

Cons:

facility

2026-06-13 • via Nuitee
M
Moana • couple • nz
9
Would definitely stay again and recommend
Pros:

Pool facilities were outstanding. Bed was comfy. Staff were super helpful.

Cons:

Only whinge was no bowls or glasses at breakfast.

2026-06-13 • via Nuitee
P
Paul • extended_group • nz
9
2026-06-12 • via Nuitee
E
Ewen • family_with_children • nz
9
2026-06-10 • via Nuitee
H
Heiko • extended_group • de
9
2026-06-09 • via Nuitee
C
cath • extended_group • nz
8
Great stay made great by great staff and lovely facilities
Pros:

Clean, lovely decor, good spa, great price, great staff and yummy breakfast

Cons:

One room was not ready on arrival although staff lovely and apologetic about it. Gave us bottle of wine and cheese plate to make up for it. Plug sockets not well placed by beds and no Bluetooth speaker. Totally minor things as otherwise a fantastic stay

2026-06-07 • via Nuitee
L
Lindsey • family_with_children • nz
10
2026-06-06 • via Nuitee
O
Opa • solo_traveller • nz
10
2026-06-06 • via Nuitee
L
Lindsey • family_with_children • nz
10
2026-06-06 • via Nuitee
S
SARA • solo_traveller • jp
10
Pros:

staff at front desk was very friendly and accommodating esp for my early check in request

2026-06-06 • via Nuitee
H
helen • extended_group • nz
7
Pros:

Bed was very comfortable

Cons:

Coffee bought from bar was the worse I have ever tasted

2026-06-05 • via Nuitee
G
Gracey • couple • us
10
Incredible stay, would HIGHLY recommend!
Pros:

Everything was top notch! Incredible staff, great room, and great facilities! Highly recommend paying a little extra for included breakfast it was so good! Would absolutely stay here again!

2026-06-05 • via Nuitee
A
Annette • couple • nz
10
Awesome
Pros:

The room was so lovely, the bed so comfortable, and the wrap around deck was divine. We also really enjoyed the buffet breakfast.

Cons:

The service was slow in the evening.

2026-06-04 • via Nuitee
L
Leesa • extended_group • nz
10
There were three of us, our rooms were all excellent, the service exceeding expectations.
Pros:

From the moment we arrived the staff were exceptional. Professional, courteous, attentive. The atmosphere was very polished, and welcoming.

2026-06-04 • via Nuitee
B
Binna • solo_traveller • kr
9
2026-06-02 • via Nuitee
J
Jessica • family_with_children • nz
7
2026-06-01 • via Nuitee
A
Annie • solo_traveller • nz
9
Pros:

Very comfortable clean room.
Delicious food in the restaurant.
Staff were very helpful.

2026-06-01 • via Nuitee
G
Grace • couple • nz
9
2026-06-01 • via Nuitee
A
Asanthimali • solo_traveller • nz
8
2026-06-01 • via Nuitee
D
Don • solo_traveller • nz
5
Unfortunately won't be back in a hurry
Pros:

The pool area was nice with the sauna, steam room and jacuzzi all in the same area

Cons:

Room was not clean, there was still crumbs on the floor in the room, paint around the place hasnt been touched up in a long time,coffee stains on the wall. shower had terrible preasure, parking was very expensive and to park yourself was a rigmarole. Then was told we could check out an hour later and ended up locked out of the room after the pool and had to go to front desk to get key reactivated.

2026-06-01 • via Nuitee