Hilton Mystic

Hotels
•
Hilton Hotels & Resorts
8.3 (1177 reviews)
20 Coogan Boulevard , Mystic , us
+1 860-572-0731

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Cleanliness issues
Service inconsistencies
Overpriced food

Categories

Cleanliness
7.88
Mixed reviews on cleanliness; issues cited with towels and plumbing.
Service
8.85
Feedback indicates staff were friendly, but some service inconsistencies noted.
Location
9.39
Great location mentioned multiple times across reviews.
Room Quality
7.84
Issues with noises from adjacent rooms and hard mattress noted.
Amenities
8.37
Pool and family activities are appreciated, though cleanliness issues affect perception.
Value for Money
8.33
Overpriced food and occasional fees noted, impacting overall value perception.
Food and Beverage
7.38
Multiple comments about food being overpriced and not fresh.
Overall Experience
8.35
Enjoyable stay despite some negative aspects; potential for return mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:42

Property Description

Convenient Location and Nearby Attractions
Located just minutes from I-95 and across from Mystic Aquarium, our hotel offers easy access to top attractions like Downtown Mystic and Foxwoods Resort Casino.

Comfortable Accommodations and On-Site Dining
Enjoy a relaxing stay in our comfortable rooms and start your day with a delicious breakfast at IRONS Restaurant and Bar.

Relaxing Amenities and Nearby Events
Take a dip in our indoor heated pool, stay active in the modern fitness center, and explore seasonal events like the Mystic Art Festival and OMV Festival of Lights.

Book your stay at Mystic at the Aquarium Hilton for a perfect blend of convenience, comfort, and entertainment.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Rooms with two double beds accommodate up to four people per room. Per local fire and safety regulations, rollaway beds are not available for guest rooms with two double beds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property might host on-site functions, so noise may be audible in some rooms.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GON

Location

Property Accessibility

Total Disability Score: 36.29
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 1177 reviews
Cleanliness: 7.88
Service: 8.85
Location: 9.39
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 7.38
Overall Experience: 8.35
A
Antonio Q. • solo_traveller • it
8
Nice location in Brooklyn
Pros:

The location in downtown Brooklyn was perfect.
Metro and buses are a few minutes away.
Same for major shopping malls, Starbucks, and everything you may need.
There is also a nice playground for kids just next block.
The property was clean and they allow you to park your car in the garage nearby.
After check-out they offer luggage storage service (2$ x item)

Cons:

Our room (double queen) was quite small, which makes it a bit impractical when you are a family of 4 with 2 children. I may recommend to go for a larger room.
The garage doesn't allow you to reach your car for the entire stay. This should be made a bit more clear in the property description.
Not a problem for us (as we stayed only one night), but people staying longer may want to know in advance.

2026-08-28 • via Nuitee
K
Karen • couple • gb
7
Cons:

Rooms a little bit outdated compared to the rest of the hotel. However all clean and tidy. Great sleep!

2026-08-28 • via Nuitee
J
Jacqueline • solo_traveller • us
10
Pros:

Beautiful space, so much casual seating

Cons:

N/a

2026-08-26 • via Nuitee
E
Eduardo • family_with_children • es
6
Decepción
Pros:

Discreto

Cons:

Piscina interior lleno de niños pequeños. 4* que son más bien 3*. No tenían la king size bedroom que pagamos y reservamos… se equivocaron dando otra habitación; no sabían el precio final, ni pudieron hacer el check out… un desastre

2026-08-26 • via Nuitee
S
stefania • family_with_children • it
9
2026-08-25 • via Nuitee
E
Eunice • couple • us
8
2026-08-25 • via Nuitee
K
Kathleen • family_with_children • us
8
Overall a great stay.. clean, comfortable room and grounds
Pros:

The front desk people and the housekeepers were amazing.. very nice!
Rooms were clean
Lots of friendly areas to hang out
Close to many things

Cons:

The bartender in the restaurant was not friendly. Was a little rude.
My son didn’t see the menu the bartender had laid down and asked for a drink menu.
The bartender said in a rude way.. I just gave it to you, it’s right in front of you.
He just seemed annoyed to be there.

2026-08-24 • via Nuitee
D
Diana • solo_traveller • us
10
2026-08-24 • via Nuitee
M
Madison • couple • us
5
2026-08-24 • via Nuitee
F
Fritz A • couple • us
9
Pros:

Very good

2026-08-22 • via Nuitee
T
Tabitha • family_with_children • us
10
Perfect place to stay in Mystic
Pros:

Great location, family friendly

Cons:

Nothing

2026-08-21 • via Nuitee
C
Chisato • family_with_children • us
9
2026-08-20 • via Nuitee
C
Crystal • family_with_children • us
10
excellent
Pros:

loved the pool movies and crafts for kids, the food was great and the staff was so friendly

Cons:

n/a

2026-08-19 • via Nuitee
C
CORINNE COURT • family_with_children • fr
8
Hôtel confortable et chambre propre
Pros:

Bien placé pour le Historic Village mais loin du vrai centre de la ville. Propre, jolies parties communes.

Cons:

Machine à café moisie mais on l'a signalé. Accueil peu aimable à l'arrivée mais bien au départ.

2026-08-19 • via Nuitee
B
Binu • solo_traveller • us
10
Pros:

Clean, location, staff were amazing and The Irons restaurant was amazing!

Cons:

On the second day, no one serviced our room but we were able to get towels and remove garbage after talking to someone the hallway.

2026-08-19 • via Nuitee
G
Gerard • couple • us
9
Nice
Pros:

Room was a good size and bed was comfortable. Breakfast was very nice.

Cons:

Room was not very clean. Hair clumps in the bathroom. A/C was loud but room was very cool.

2026-08-18 • via Nuitee
E
Elizabeth • family_with_children • us
10
Hilton Mystic was a perfect spot to have a cool, kid-friendly getaway.
Pros:

We were thrilled with how the hotel balanced the fun of the nautical /aquarium theme with other more sophisticated styling. It made it feel like the perfect fit for everyone.

Cons:

Someone was smoking in the courtyard and that detracted from the experience.

2026-08-17 • via Nuitee
C
Caitlin • family_with_children • us
10
Lovely quick get away weekend must stay hotel!
Pros:

Everything was clean, staff were friendly, everything was beautiful

Cons:

Nothing!

2026-08-17 • via Nuitee
D
Dana • couple • us
8
Great location, restaurant way overpriced and just ok. Staff was rude and unprofessional.
Pros:

The location was great, and the room was very nice. The restaurant was average and billed as an extravagant experience. It was lacking in ambiance and the waiter was rushed (he said due to room service calls). I watched my drink linger in the service bar “window” ;for awhile. The drinks while sounding great, were just.. off. The Irontini and the Pear one, just did not work. I’m a bartender and couldn’t figure out why but they were not made well.

Cons:

The staff was largely unfriendly. Upon checking out on 8/14/26, I was trying to purchase a small item from the store adjacent to the front desk at around 10 am. The girl ignored us, and carried on a conversation about staff scheduling. She reluctantly rung me up and then didn’t even look at me or say anything, continued talking about schedules. The epitome of rude.

2026-08-15 • via Nuitee
M
Mary • couple • us
9
Lots of fun enjoyed myself
Pros:

It was extremely clean

Cons:

I wish there was a beauty parlor to get my hair done

2026-08-15 • via Nuitee