Hilton Mystic

Hotels
•
Hilton Hotels & Resorts
8.3 (1130 reviews)
20 Coogan Boulevard , Mystic , us
+1 860-572-0731

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Cleanliness issues
Service inconsistencies
Overpriced food

Categories

Cleanliness
7.88
Mixed reviews on cleanliness; issues cited with towels and plumbing.
Service
8.85
Feedback indicates staff were friendly, but some service inconsistencies noted.
Location
9.39
Great location mentioned multiple times across reviews.
Room Quality
7.84
Issues with noises from adjacent rooms and hard mattress noted.
Amenities
8.37
Pool and family activities are appreciated, though cleanliness issues affect perception.
Value for Money
8.33
Overpriced food and occasional fees noted, impacting overall value perception.
Food and Beverage
7.38
Multiple comments about food being overpriced and not fresh.
Overall Experience
8.35
Enjoyable stay despite some negative aspects; potential for return mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:42

Property Description

Convenient Location and Nearby Attractions
Located just minutes from I-95 and across from Mystic Aquarium, our hotel offers easy access to top attractions like Downtown Mystic and Foxwoods Resort Casino.

Comfortable Accommodations and On-Site Dining
Enjoy a relaxing stay in our comfortable rooms and start your day with a delicious breakfast at IRONS Restaurant and Bar.

Relaxing Amenities and Nearby Events
Take a dip in our indoor heated pool, stay active in the modern fitness center, and explore seasonal events like the Mystic Art Festival and OMV Festival of Lights.

Book your stay at Mystic at the Aquarium Hilton for a perfect blend of convenience, comfort, and entertainment.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Rooms with two double beds accommodate up to four people per room. Per local fire and safety regulations, rollaway beds are not available for guest rooms with two double beds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property might host on-site functions, so noise may be audible in some rooms.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GON

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 36.29
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1130 reviews
Cleanliness: 7.88
Service: 8.85
Location: 9.39
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 7.38
Overall Experience: 8.35
B
Britney • family_with_children • us
7
2026-07-25 • via Nuitee
V
Victor • extended_group • us
7
Don’t charge me for a room with breakfast and tell me that it’s not included! Other than that it was fine.
Pros:

Great location. Nicely decorated. Great lobby and restaurant.

Cons:

Dated bathroom. Staff was mostly absent. Paid for an included breakfast but was told that it wasn’t included.

2026-07-25 • via Nuitee
B
Brahim • family_with_children • us
1
Pros:

Nothing the service was awful and the room was terrible

2026-07-22 • via Nuitee
E
Evgeniya • family_with_children • il
9
Хороший вариант для семейного посещения Мистика
Pros:

Удобное расположение - через дорогу от аквариума и Старого мистика с магазинчиками и прогулочной зоной. Хороший теплый бассейн

2026-07-21 • via Nuitee
S
Sultan • couple • om
9
Good hotel, well located, lots of parking, spacious rooms.
Pros:

Well located next to retail (walkable), clean, responsive to issues.
Keep in mind that it’s a short drive from the historic center of town.

Cons:

Breakfast buffet was slightly limited.

2026-07-21 • via Nuitee
A
Andrea • family_with_children • us
3
Leaking ceiling in hotel room.
Pros:

Great location to the aquarium!

Cons:

On the second night of our stay it was a rainy day. That night our room started to leak! The ceiling was leaking in 3 different spots. Terrible!

2026-07-20 • via Nuitee
L
Lindsay • couple • us
10
Pros:

So nice

2026-07-18 • via Nuitee
J
julia • couple • us
9
Great
Pros:

Beautiful

Cons:

Expensive

2026-07-18 • via Nuitee
C
Christine • solo_traveller • us
10
Pros:

Just a beautiful Hotel, very clean and fresh and perfectly located

Cons:

Not that the hotel could have done anything, but there were alot of children under age 7 running all around the firepits on the beautiful patio area while adults were trying to just relax and enjoy cocktails from the bar/restaurant. The parents of the children did nothing to curtail them. It was unfortunate as most people just wanted to enjoy the atmosphere. These kids were ringing the shop bell and opening and closing sliding door and getting very close to open flames.

2026-07-18 • via Nuitee
K
Kathleen • solo_traveller • us
8
2026-07-15 • via Nuitee
C
Christine • couple • us
9
2026-07-14 • via Nuitee
A
Annie • family_with_children • us
8
nice to stay with kids.
Pros:

proximity to the aquarium & shops. the oceanic & nautical themes throughout the property. good size room.

Cons:

nothing to complain about.

2026-07-13 • via Nuitee
M
Melanie • family_with_children • us
10
2026-07-09 • via Nuitee
J
John • couple • us
8
2026-07-09 • via Nuitee
K
Kim • family_with_children • us
10
My daughters and I had the best trip visiting we would definitely stay at this hotel again
Pros:

It was a wonderful property ! Walking distance to aquarium and olde village

Cons:

Pool was a bit chilly

2026-07-08 • via Nuitee
M
Moshe • couple • il
8
2026-07-06 • via Nuitee
T
Ted • couple • us
8
2026-07-05 • via Nuitee
M
Michael W • couple • us
9
2026-07-02 • via Nuitee
B
Bryce • couple • au
5
2026-07-01 • via Nuitee
8
843MichaelF843 • Couples • Solheimar, South Region
4
Stay away from Restaurant
Pros:

Our stay at the Hilton Mystic was okay, but the breakfast experience was extremely disappointing.

The restaurant service was horrible. The servers were incredibly slow and seemed to ignore guests. After being seated, we waited over 15 minutes before anyone came to take our order. Eventually, I had to get up from the table and find our server just to be acknowledged.

The breakfast buffet was nearly empty. There were no eggs, no bacon, and almost every other item was either very low or completely gone. When I asked if more food would be brought out, the response was simply, “Oh, really?” The server finally checked, and it took quite a while before anything was refilled.

When the bacon finally arrived, it wasn’t even warm. The breakfast potatoes tasted like they had been dumped straight out of a frozen bag and were barely hot. To top it off, they were out of tomato juice entirely.

The hotel itself was fine, but the breakfast restaurant was by far the worst part of our stay. For the price they charge, the quality and service simply don’t justify eating there. Save your money and walk next door to Starbucks or head down the road to McDonald’s—you’ll likely get a better breakfast, hotter food, faster service, and a much better overall experience.

2026-06-29 • via Tripadvisor