Country Inn & Suites by Radisson, Port Clinton, OH

nothing

Where to begin... The hotel is run down. Paint peeling on the door, carpet edging missing on the hallway, no pool towels, barely any breakfast food on Monday, no soap in the room upon arrival, only 2 sets of towels when the reservation was for 5.

Room cleanliness was terrible. Carpet was beyond dirty! It was actually sticky. It needs to be replaced.

More drink choices for breakfast

It was adequate

Signs everywhere for ice machines…. But no ice machines. No tissues, microwave was dirty. Staff parked where guest should have been able to pull up and unload luggage.

No soap for the two nights we stayed. Not at the sink, not in the shower, not at the front desk, and not on the housekeeping carts. We had to go shopping for soap, shampoo, and conditioner.

While I appreciated the idea of a breakfast buffet, and there were plenty of items to choose from there wasn't anything healthy or sugar free (would have appreciated plain yogurt). Most food items were not "real" food, i.e. artificial butter, artificial eggs, artificial creamer, etc.

Dirty, ran out of toliet paper, light went out in bathroom had to take a shower in the dark, had to get more towels- one for each person. My sheets had holes in them and the drapes where falling apart and had huge hole in them. A far cry from the year before.

Lots of bugs on windowsill and sink. There was no soap to wash your hands or hand towels. Had to ask for towels in pool area. The shower curtain was dirty and hung really high so the water went on the floor. There was no mirror to get ready, other than the one above the sink. But... the worst was there were gummies baked into my sheets, literally and I didn't know they were there until I got up in the am (it was late when we checked in and we just went to bed). Gross.

Poor customer service

First night there they put us in the room from hell!
The AC wasn’t working and the floor was soaking wet from the AC and it was moldy nasty water and it came all the way out to in front of our beds! The smell was horrible!
The TV was not working we kept calling they came put a new box on but it stopped working as soon as they left the room.
The freezer was completely full iced up.
The fan in the bathroom sounded like a broken down jet! It was so loud no way we were keeping or putting that on! They did give us a new room but we had to move all of our stuff it was a real mess! They never even offered to reimburse us for the first night, I said we shouldn’t have been charged and the guy ignored
Won’t be going back.

Don’t stay here. The hotel is old and is need a major repairs. It is cheap and dirty. The staff is unfriendly and unhelpful instead of doing their jobs. They were catering to a group of either friends or family and one plane clothes man walked behind the counter to grab cookies for his small children. We did not stay. We immediately checked out after seeing the room, reported our concerns to the staff whom then told their manager that we did not report our concerns to the manager. We stayed at the Marriott down the street, which is far nicer on the lake clean and has very professional staff

One of the beds had dirty sheets. rather giving us a new room. The front desk sent us back to the room with a clean set of sheets so we could change them ourselves. Rooms are in desperate need of remodeling.

The staff was less than professional, when you overhear conversations. They could have been more appreciative for customers, as that is why they are there. I am in the customer service industry and you are always " on stage". As you are noticed.

Maid service was only ever 3 days. We had to ask for more towels and washcloths and coffee. The bathroom had only one sink small area. Commode child size and had to be flush several times to clear. For a 3 day stay trash built up for only 2 small trash cans. Cable tv was very limited. Lighting in sink area seemed a little dim. As far as hall area not very clean. Receptacle outlet (one we tried) plug fell out and we saw sparks could be a potential fire hazard.