Hampton Inn Memphis-Poplar

Hotels
•
Hampton Inn
7.3 (596 reviews)
5320 Poplar Avenue , Memphis , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Convenient location / proximity to attractions and 240 West
Friendly, helpful staff
Good breakfast
Water pressure good (single mention)
Bed okay (single mention)
Cons:
Musty/old smell and general lack of cleanliness; roach sightings reported
Outdated facility and room furnishings; some rooms had no furniture
Poor room condition: dingy rooms, rough towels, bad mattresses, short toilet
Parking issues and elevators reported dirty/sketchy
Pool closed / limited amenities
Reports of theft and disruptive train noise

Categories

Cleanliness
4.5
Multiple reviews note strong cleanliness problems: musty/old smells, wet/dingy rooms, rough towels and explicit reports of roach sightings and theft. Cleanliness is a clear negative.
Service
9.8
Staff repeatedly described as friendly, helpful and the primary positive in several reviews (desk clerk, praised staff). Rating is elevated to reflect consistently positive staff reports.
Location
9.9
Location repeatedly cited as convenient (near 240 West, proximity to attractions, close to hospital). Location is a consistent strength in the reviews.
Room Quality
4.5
Rooms described as extremely old/outdated, missing furniture (no nightstand/desk), scratched furnishings and poor mattresses; several guests reported dingy rooms and short toilets.
Amenities
5
Amenities mixed-to-poor: breakfast is available and often liked, but pool closed, elevators dirty/sketchy, parking issues and A/C problems are reported.
Value for Money
6
Several reviewers explicitly call the property not worth the price (expectations of chain not met), though convenience and included breakfast mitigate value concerns for some guests.
Food and Beverage
9.5
Breakfast is frequently mentioned positively (good breakfast noted multiple times); food offerings are one of the stronger aspects.
Overall Experience
9.2
Mixed overall: many guests praise staff, location and breakfast, but there are serious negatives (cleanliness, roaches, outdated rooms). Overall experience score is elevated to reflect consistently noted positives (service/location/food) despite significant isolated negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Convenient Location
Located just off Interstate 240 and a short drive from Memphis, the Hampton Inn Memphis-Poplar offers easy access to popular attractions.

Amenities Galore
Enjoy a relaxing stay with an outdoor pool, free Wi-Fi, and a flat-screen TV in every room. Start your day right with a complimentary breakfast and stay connected with the business center and gym facilities.

Nearby Attractions
Explore Memphis with ease as the hotel is close to the Pink Palace Museum and a short drive to the Memphis Zoo.

Book your stay at the Hampton Inn Memphis-Poplar now for a hassle-free experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Location

Guest Reviews

7.3
Based on 596 reviews
Cleanliness: 4.5
Service: 9.8
Location: 9.9
Room Quality: 4.5
Amenities: 5
Value for Money: 6
Food and Beverage: 9.5
Overall Experience: 9.2
S
Smith • family_with_children • us
7
My stay was pleasant
Pros:

The convience of location to 240 west. The water pressure waa good. The bed was okay,

Cons:

The A/C blows like a fan. The toilet is way to short

2026-10-26 • via Nuitee
B
barry • couple • us
8
Pros:

Good breakfast, nice overall facility.

2026-10-25 • via Nuitee
D
Doubet • couple • us
5
Never again.
Pros:

Friendly desk clerk.

Cons:

Theft of my pillow and the regular train going by sounding its horn.

2026-10-24 • via Nuitee
S
Shilpa • extended_group • us
6
Pros:

Gross smell.

2026-10-22 • via Nuitee
D
Doubet • couple • us
3
2026-10-20 • via Nuitee
J
Johnson • extended_group • us
7
Pros:

Breakfast

Cons:

Parking

2026-10-19 • via Nuitee
Y
Yvette • solo_traveller • us
2
NOT what you expect
Pros:

The facility is extremely old and outdated. Looks nothing like the pictures on the website. Furnishings are very old and scratched up. NO furniture in my room, not even a night stand or desk. Hampton for me was always a good choice, but this was was terrible. Staff was great, but this facility needs a total renovation, carpet, elevators and obvious patched repairs throughout. Staff was the only positive they were great!

Cons:

The facility is extremely old and outdated. Looks nothing like the pictures on the website. Furnishings are very old and scratched up. NO furniture in my room, not even a night stand or desk. Hampton for me was always a good choice, but this was was terrible. Staff was great, but this facility needs a total renovation, carpet, elevators and obvious patched repairs throughout. Staff was the only positive they were great!

2026-10-19 • via Nuitee
O
Ordoñez • extended_group • us
7
Pros:

Location

Cons:

Strange smell in the room , not very clean room

2026-10-18 • via Nuitee
A
Anona • couple • us
10
2026-10-16 • via Nuitee
C
Carol • couple • us
8
Pros:

Proximity to attractions.

2026-10-15 • via Nuitee
D
Dillon • solo_traveller • us
1
2026-10-11 • via Nuitee
D
Donna • couple • us
4
REMODEL NEEDED DESPERATELY!!
Pros:

The location from the hospital was the only good thing. The breakfast was good.

Cons:

The room was dingy. Smelled wet. Bathroom didn’t look clean, towels were rough no closets and the matresses were HORRIBLE!!! The elevators were dirty.

2026-10-08 • via Nuitee
M
Mj • solo_traveller • us
10
2026-09-15 • via Nuitee
M
Mj • solo_traveller • us
10
2026-09-15 • via Nuitee
S
Summer • solo_traveller • us
5
Definitely NOT worth the money. Should be a motel 6 not a Hampton inn
Pros:

It was conveniently located to where I was going. The staff was extremely friendly and helpful.

Cons:

The hotel smelled awful, it was musty and reeked of old smoking rooms. It was pretty run down for the cost and the chain, I was surprised. The parking wasn't great, the elevators were sketchy. I didn't feel very safe there and the smell was so overwhelmingly rank it was hard to sleep

2026-09-14 • via Nuitee
J
Jordan • solo_traveller • us
10
2026-09-14 • via Nuitee
J
Jorge • couple • us
8
2026-09-13 • via Nuitee
Y
Yolonda • couple • us
1
Very uncomfortable night stay due to roaches crawling EVERYWHERE, four(4) was running across the front desk upon check i
Pros:

Location

Cons:

Roach infestation

2026-09-08 • via Nuitee
W
Winnard • couple • us
3
Low quality
Pros:

Checking out

Cons:

No house keeping, swimming pool closed, elevators floor lights not working, lawn around building poorly maintained.

2026-09-02 • via Nuitee
K
Kendrick • couple • us
7
2026-09-01 • via Nuitee