Hampton Inn Memphis-Poplar

Decent location

Have been staying at this location for 15 years or so, won’t be booking again. Convenient location, but has some serious issues. Carpet in hallways and rooms filthy. Our room had the electrical circuit for the air conditioner ran with an exposed metal electrical box and EMT tubing along the interior wall from the entry door to the AC (something I would expect to see in an industrial setting, not a hotel room). Pool and fitness areas both closed for maintenance (not that I would have used either). Pool looked like it hadn’t been opened all summer. This location needs a major overhaul or be torn down as it doesn’t meet Hampton standards. An earlier review mentioned this location was under new ownership, they will need a massive investment in time and money to keep the doors open. Had elevator/hall chit chat with other travelers that expressed their disappointment with this location.
Evening desk staff was friendly when we checked in, morning clerk was too busy with his phone to acknowledge someone at the desk. This has been a safer area of Memphis, but reading some other recent reviews apparently that has changed.

1 star given because we cannot give zero. Extremely unsafe and dishonest.
-Our car, along with 11 others, had front windows broken out the first night. Thieves took only what they could reach in and grab (phone chargers...some had laptop stolen)
-They have NO working security cameras and NO manager wished to show up when the police were called.
-Advertised with outdoor pool – pool has NEVER opened since the new owner took over 60 days ago. We stayed June 30-July 1…we booked BECAUSE of the pool.
-Advertised a fitness room – fitness room 'closed for maintenance.'
-We kindly requested they cancel our 2nd night in order to go to another hotel. We were assured three times we would be refunded the 2nd night. We were also told we would get a phone call when the credit came through. Never got a call. Never refunded.
We have sent 2 follow-up inquiries and have received ZERO response, thus, this review.
We are calling out Lotus Holdings LLC which is owned by a local hospitality investor group that includes Jitendra Patel and Rishi Patel. This investor group operates in the Memphis area through Jade Hospitality and owns multiple local hotels, including the this Hampton Inn Memphis-Poplar at 5320 Poplar Ave. and the Hyatt Place Memphis/Wolfchase Galleria.
We are also calling out Hampton owned by Hilton who has been no help in working with us on attempting to get a credit, since the hotel is not owned by them. Very disappointing.

Greated by random weirdos screaming in the parking lot and filth walking the street. Dirty stained carpet in the hallways and room. Stains on the bed and the sheets rumpled. Black hair on the towel (im a light brown) and dirt on the floor in the entryway and bathroom. Not to mention an hourly night worker, if you catch my drift, visiting one of the rooms. All this within the hour ive been here.

Filthy does not begin to describe this Hampton Inn. I am a Hilton Diamond Member. I spend at least 60 nights a year at Hilton properties all over the United States when I travel on business. This is the worst Hilton property I have ever stayed in. My family and I passed through Memphis on 12-13 July and I used 40,000 Hilton Honors Points to stay here. This was our last hotel on a 2.5 week road trip where I stayed Hampton Inns from Texas to Massachusetts and back. As you walk in, you are greeted with candy wrappers on the hallway floor (I tracked it for 12 hours). The "freshly" folded towels in our bathroom had back hair all over them. My wife is blonde. The desk lamp was rusted out. The sealed coffee cups in the room had dirt in them. Did I mention they were sealed? The free breakfast was passable but I think it's the same food they serve at all the Hampton Inns. One of the workers was knocking on my door at 1000, we had a do not disturb sign hanging, asking when we were checking out. He said his English was not very strong. As a Diamond Member I usually get a late check out. I confirmed my status with the front desk when I checked in the night before. No worries though, once the moth the size of MOTHRA flew into the room, my family could not get out this dump fast enough. But the real icing on the cake was seeing the police in the parking lot at 0830. One vehicle was broken into and another one was stolen. The room was small, dark and dirty. Hilton needs to remove its name from this property and reimburse me my points immediately. This property is not worthy of the Hilton Hampton Inn label.

The location was good.

Incredibly disappointed in this hotel and would not recommend. We got here and the pool was not open and hasn’t been for months. Upon looking, I was able to find that information on their website but it was never given to me when I booked. The gym is also closed. I have called the number 3x and have been unable to get ahold of anyone. Still waiting for a reply on the email I sent. The gentleman at the counter was incredibly nice and that is the only thing that has been nice. When we got to our room, I open the cabinet with the fridge and the bottom bracket was all the way broken off and the wood was rotted and coming apart. The overall building is dingy and dirty.

Desk staff were extremely nice and helpful

I stayed from 7/10-7/12 the hotel needs a massive overhaul. The carpet and chairs in the lobby are dirty and unmaintained. The rooms have a strong mildew smell. The hotel does not feel clean at all. Many of the amenities such as the pool and gym were closed. I went through nearly a whole bottle of Lysol and wipes.

Ok - Well the only good thing is that the room was clean. It is an older hotel and is in need of some updates. They charged our credit card for the room before we even arrived and checked in - then gave some baloney about why! But the real problem is the security - we picked this place because it was THE SAFE PART OF Memphis, but we were wrong! We were 1 of 12 cars that were vandalized - two broken windows - driver and passenger side, and 1 car was stolen!!! Apparently, this also took place a month prior. This hotel has no security cameras on the side of the building and who knows if the one in front works at all. . . .

Everything was nice and clean

La tranquilidad

Close to family

We were passing through Memphis and visiting a relative on the east side of town. The location worked well for us. The property is located nearby lots retail and food establishments.

Only reason I booked at this place was because it was close to work and it was suppose to have a pool.

The door was ajar when I checked in and only closed with strong pull. The shower door would not stay closed. No shampoo on the bottle on the wall of the shower. I made a request to refill shampoo and received no response. Poor management. An embarrassment to the Hilton name.

They are actually less than one star.
DO NOT STAY HERE!!!!!!

We made our reservation more than 24 hours in advance using the Hilton app. At 3:30 the day we were to check in we still didn't have the digital key. I had to call. They did the room the system picked for us was not clean yet so they picked the room. Over two hours later I finally got the digital key to check in.
The room was missing soap and shampoo. I had to go get it. Tried calling the front desk from the room but the phone didn't work.

Fast forward to the next morning (6-30-26), we found out after breakfast as we were getting ready to leave that we were 1 of 13 vehicles that were broken into round 2:00 AM. Smashed out a window but luckily we had nothing of value inside. No one said anything, we had to find out ourselves. After speaking to the Memphis police officer that came back twice to the property, the hotel had cameras where our vehicle was but they were not working. We were told of an alternative hotel in Germantown.
The worst part of the entire experience, no one from the hotel management who we suspect are all family were at the front deck the entire morning. No apologies to the guest for our experience or their lack of security...NOTHING. they had a very nice young man upfront taking all the heat. Bless his heart.
We were not expected anything but there was no gesture of a small amount of compensation for their poor management.

Once again...DO NOT STAY HERE!!!!!!