Hampton Inn Memphis-Poplar

Hotels
•
Hilton Worldwide
7.8 (137 reviews)
5320 Poplar Ave, Memphis, Tennessee, 38119 , Memphis , US
1-901-683-8500

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Good breakfast
Cons:
Cleanliness issues
Old facilities
Room quality concerns

Categories

Cleanliness
6.91
Several reviews mentioned cleanliness issues, noting hot hallways and outdated facilities.
Service
8.88
Staff were frequently described as friendly, helpful, and accommodating.
Location
8.92
The hotel is located in a good area with various options available nearby.
Room Quality
6.87
Mixed feedback regarding room quality; some rooms were described as small and outdated.
Amenities
7.4
Certain amenities, such as breakfast, were appreciated, but some functionalities like the toilet and a/c were inadequate.
Value for Money
7.36
Expected better value regarding cleanliness and amenities for the price.
Food and Beverage
7.91
Breakfast was noted as good and fresh, though there were issues with availability.
Overall Experience
8.18
Overall positive experience despite some issues, reflecting a realistic viewpoint.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:39

Property Description

Discover the perfect blend of comfort and convenience at Hampton Inn Memphis-Poplar, where your ultimate getaway awaits!

Recreational Amenities
Dive into relaxation with our outdoor pool or stay active in our state-of-the-art fitness center. Enjoy complimentary access to nearby fitness facilities for those who love to maintain their workout routines.

Modern Comforts
Unwind in one of our 124 air-conditioned rooms, complete with flat-screen televisions and high-speed internet access. Every detail, from our plush bedding to private bathrooms stocked with premium toiletries, ensures a refreshing stay.

Convenience at Your Fingertips
Start your day with a complimentary buffet breakfast served daily, and take advantage of 24-hour room service. With event spaces available for meetings and free self-parking, we cater to both leisure and business travelers alike.

Book your stay at Hampton Inn Memphis-Poplar today and experience the heart of Memphis like never before!

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

7.8
Based on 137 reviews
Cleanliness: 6.91
Service: 8.88
Location: 8.92
Room Quality: 6.87
Amenities: 7.4
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 8.18
C
Cody • solo_traveller • us
8
Pros:

New owner was amazing. She is doing a good job at trying to fix the facility and hire people to work. While trying to make upgrades.the building and rooms need some work but the people and cleanliness of this location was worth staying. I would do it again if ever in the area.

Cons:

The condition of the building. But it does have new owners.

2026-05-14 • via Nuitee
P
Paolosmom2 • Family • Madrid
2
Terrible experience
Pros:

This hotel is a total disaster. I checked in online and when I opened the door the room had not been cleaned, beds made up, and the bath was just filthy. I went to the front desk and the rudest front desk personnel told me that checkin time was 3pm. I notified her that I was coming to the room I had for this am (missed my connection to memphis) and would like to see a manager. The manager said he would not charge me yet I received a charge for the room..The hotel has been sold, and new management is clueless. Plenty of places to stay in Memphis other than this dirty decrepit hotel .

2026-05-09 • via Tripadvisor
M
Megan • solo_traveller • us
9
Pros:

It is clean, well staffed, and has a really nice breakfast.

Cons:

Its a bit noisy when there are a lot of guests.

2026-05-05 • via Nuitee
C
Chelsea • family_with_children • us
8
Nice Location and affordable!
Pros:

The Breakfast! And warm cookies in the afternoon:)

Cons:

The bed :(

2026-05-03 • via Nuitee
L
Leigh • couple • us
9
2026-04-28 • via Nuitee
V
V7414XWls • Solo travel
2
HORRIBLE CUSTOMER SERVICE
Pros:

Absolutely horrific customer service. I was unfortunately escaping a domestic violence situation and looking for a place to stay and was met with a horrible attitude. I was even told “find somewhere else” and when I mentioned I would be leaving a review I was told “I did nothing wrong lady”. Hopefully management will take my complaint seriously but if not, I will continue pushing it up the chain.

2026-04-24 • via Tripadvisor
K
Kelly • family_with_children • us
6
Pros:

Continental breakfast was great. Location is great/safe. Close to restaurants and the freeway.

Cons:

The rooms are very small for a family of 4. The elevators were very slow. The hotel was musty and smelled damp inside.

2026-04-23 • via Nuitee
A
Angela • couple • us
10
Pros:

Location

Cons:

It was ok

2026-04-20 • via Nuitee
A
Arnold • couple • us
8
2026-04-20 • via Nuitee
L
Latricia • family_with_children • us
1
2026-04-19 • via Nuitee
S
Suzanne • couple • us
9
Pros:

Location

Cons:

Long walk to elevators

2026-04-16 • via Nuitee
I
I6313LXamym • Family
4
Really needs maintenance and updating
Pros:

The staff at Hampton are always and unfailingly polite, pleasant, and delightful. The beds are comfortable, and they have some of the best pillows in the business.

Sadly, that's all the good I can say of this location. It BADLY needs to be updated. We stayed twice, on the outgoing and return legs of a trip. If we hadn't prebooked, we'd not have stayed here the second night.

Besides being just tired and worn, there are damages in the rooms that render them less functional.

Hanging pegs falling out of the wall, badly mended cracks around the faucet in the tub, phones that wouldn't convince as a stage prop because of all the missing buttons. A QR code to tip housekeeping that's not actually working.

2026-04-11 • via Tripadvisor
M
McMurrin • extended_group • us
9
2026-04-02 • via Nuitee
L
Leroy • couple • us
7
2026-03-30 • via Nuitee
L
LeSaundra • couple • us
2
I'm not going back to a Hampton Inn
Pros:

Location

Cons:

My room was not comfortable. Lights didn't work in the second room. Asked for handicapped room and accommodations were not conveyed that the room wouldn't have two queen beds. Moved to a King room but not handicapped accessible and the TV did not work. Moved back to handicapped room with one bed and no cots available.

2026-03-30 • via Nuitee
C
Cardell • couple • us
9
2026-03-26 • via Nuitee
R
Reynoso • couple • us
10
2026-03-25 • via Nuitee
Z
Zalman • couple • us
7
2026-03-24 • via Nuitee
S
Sara • couple • us
10
Pros:

Original booking wasn't ready but we were able to get another room that was ready, no problem!

2026-03-23 • via Nuitee
A
archie • solo_traveller • us
9
2026-03-22 • via Nuitee