Hotel Firenze Lugano

Hotels
7.8 (204 reviews)
Strada di Gandria 1 , Lugano , ch

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Friendly service
Great location
Cons:
Cleanliness issues
Poor room maintenance

Categories

Cleanliness
6.13
Several reviews mentioned issues with cleanliness and maintenance.
Service
9.1
Staff were generally friendly and responsive to needs.
Location
9.14
Good location with nice views and public transport access.
Room Quality
7.09
Mixed feelings about room quality; some mentioned issues with furnishings.
Amenities
6.62
Amenities were not well maintained as per some reviews.
Value for Money
8.08
While some found prices to be high for the service level, others noted good food.
Food and Beverage
7.63
Food quality was mentioned as good but overpriced.
Overall Experience
8.6
Overall, many guests saw potential, but there were several downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:01

Property Description

Historic Building Charm
Hotel Firenze, just a 5-minute drive from Lugano's centre, offers a unique stay in a historic building. Enjoy free Wi-Fi in rooms and breathtaking views of the Lake from the spacious terrace.

Culinary Delights
Indulge in Ticino specialties and international dishes at the on-site restaurant, complemented by refreshing drinks at the bar. Start your day with a delicious breakfast served daily at Hotel Firenze.

Convenient Location
With the closest bus stop only 20 meters away, explore the area effortlessly. Visit the Villa Favorita Museum just 600 meters away or take a leisurely 5-minute walk to the lake shore.

Book your stay at Hotel Firenze now to experience a blend of history, comfort, and convenience.

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 2 per hour.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 15 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for CHF 29 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 204 reviews
Cleanliness: 6.13
Service: 9.1
Location: 9.14
Room Quality: 7.09
Amenities: 6.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
J
Jesus • couple • ch
4
Pros:

Günstiger Preis

Cons:

keine Klimatisierung, Strassenlärm, keine Hotelparkplätze

2026-07-25 • via Nuitee
S
Sambatriniaina • couple • it
5
Average
Pros:

We liked the fact that it was uphill with nice view around, very close to a bus stop. It was also really helpful to get the Ticino free ticket, we were able to explore a lot. The receptionist was nice to us, so the staff reception is overall good.
In the reviews we have seen that people said it was really dusty and dirty, our towels were fine, and the room was also clean, but the place is clearly old though.

Cons:

For the price, I would say it was really expensive. With the amenities we got, it should have been cheaper.
First of all, the check-in time at 5 pm is too late. I tried to ask through Booking for an earlier check in but did not get any response. We arrived at 4 pm, and we did not expect the reception to be closed, we thought we were scammed and that the hotel was not there anymore because it looks very old. Fortunately, someone came around 4:45 pm to welcome us. A slightly earlier check-in time would be better, or at least please make the reception open for guests to not be stranded outside.
The furnitures are really basic, we did not have a meal plan (breakfast), so it would have been great if they have a kettle, and a small fridge for the price we paid, especially as the weather is really hot in summer and we cannot keep any drinks or food to be cool.
For the location, although it is very close to a bus stop, it is very far away from shops and restaurants. I think there is only one restaurant close by. So you have to go to the city and take the bus if you want anything.

2026-07-24 • via Nuitee
L
Legetin • solo_traveller • hr
5
Loša komunikacija, problemi s doručkom i održavanjem
Pros:

Soba je uglavnom odgovarala fotografijama na Bookingu. U blizini hotela nalazi se autobusno stajalište pa je javni prijevoz do centra grada jednostavan i praktičan.

Cons:

Soba je bila prilično mala. Balkon je bio zapušten – stolice su bile prljave, a bilo je dosta nakupljenog lišća koje očito dulje vrijeme nije bilo očišćeno. Iako se oglašava balkon s pogledom na jezero, pogled je tek djelomičan i svodi se na mali dio jezera koji se vidi kroz grane drveća. Ormari su imali neugodan ustajali miris, a zajednički prostori sa starim i dotrajalim namještajem ostavljaju dojam da objekt nije dovoljno održavan.

Tijekom noći buka prometa i motocikala bila je vrlo izražena, što je otežavalo odmor.


Najveće razočaranje bio je odnos prema unaprijed prijavljenim posebnim prehrambenim potrebama. Dvije poruke koje smo poslali prije dolaska, u kojima smo jasno naveli da je jednoj osobi potrebna bezglutenska i veganska prehrana, ostale su bez odgovora. Na doručku nam je integralni kruh predstavljen kao bezglutenski, iako integralni kruh nije isto što i bezglutenski kruh.

Kod osoba koje zbog zdravstvenih razloga moraju izbjegavati gluten takva razlika nije nevažan detalj, nego vrlo ozbiljna stvar. Tek nakon što smo na to upozorili, donesena su peciva iz obližnje pekarnice u običnoj papirnatoj vrećici, bez ikakve deklaracije ili potvrde da su doista bez glutena. Rečeno nam je da u hotelu rade samo dvije osobe, što možemo razumjeti, ali to ne može biti opravdanje za pogrešno informiranje gosta o hrani niti za rješenje u kojem se jednostavno donese bilo kakvo pecivo bez mogućnosti provjere.

Djelatnik je bio ljubazan i vidjelo se da se trudi, no način na koji je problem riješen nije ulijevao povjerenje. Dodatno, nekoliko posuda na doručku bilo je prazno ili se nisu nadopunjavale, pa je cjelokupan dojam doručka bio ispod očekivanja.


Dodatno nas je zabrinulo stanje održavanja sobe. Uočili smo otvorenu električnu instalaciju s vidljivim žicama te uređaj pričvršćen na zid s izloženim kabelima. Rasvjeta u kupaonici bila je toliko slaba da smo se morali tuširati gotovo u mraku. Ne nagađamo uzrok, ali takvo stanje nije primjereno hotelskom smještaju.

2026-07-19 • via Nuitee
J
Jennifer • solo_traveller • ch
1
Pros:

Nichts hat uns gefallen, ausser die schöne Seesicht. Den Blick auf den See gab es nur durch eine gemeinschafsterasse. Die Umgebung war sehr laut , auch in der Nacht und das Zimmer und Bad mega dreckig. Echt schrecklich!

Cons:

Das Bett wurde wahrscheinlich nicht frisch bezogen, war nicht sauber. Der Fussboden war sehr drekig. An den Wänden hingen viele Spinnen. Das WC war nicht sauber. Wir sind uns sicher dieses Zimmer wurde nicht gereinigt nach dem Gast vor uns. Keine Klimaanlage, obwohl dies im Beschreib dabei war. Keine Handtücher im Bad. Wurde nach Nachfrage mürrisch abgeeben. Sehr mickrige Auswahl beim Frühstück.

2026-07-19 • via Nuitee
M
MONIKA • solo_traveller • pl
8
Pros:

Właściciel ok. Pokój na jedną noc. Mieliśmy w pokoju rowery. Trochę było nam ciasno.

Cons:

Brak klimatyzacji.

2026-07-18 • via Nuitee
C
Christina • couple • dk
2
2026-07-16 • via Nuitee
J
Jeanette • family_with_children • se
1
Inget att rekommendera
Pros:

Ingenting

Cons:

Inget trevligt bemötande
Väldigt dammigt o spindelnät i rummet

2026-07-14 • via Nuitee
R
Rene • couple • ch
6
pour le prix c‘est acceptable .
Pros:

la proximité du centre ville
belle vue sur le lac …

Cons:

la douche defectueuse,
la tele sans commande

2026-07-12 • via Nuitee
J
Juncker Marzi • family_with_children • de
3
Meine Tochter sagt, nie wieder
Cons:

Ich habe für meine Tochter mit Kind gebucht. Sie hat sich extrem über die Sauberkeit im Hotel beschwert und mir auch Fotos geschickt. Es war wirklich schmutzig. Das hätte ich von einem Hotel in der Schweiz nicht so erwartet und es sah auf den Bookingcom Fotos auch nicht so aus.

2026-07-12 • via Nuitee
Z
zoltan • couple • hu
7
Szerethető hotel.
Pros:

Maga a hely és a reggeli.

Cons:

Nem volt tiszta, a lepedőnek szaga volt és foltos is!

2026-07-11 • via Nuitee
P
parival • solo_traveller • it
5
Appena sufficiente
Cons:

Struttura molto datata, la pulizia lascia a desiderare, mancavano i prodotti da doccia e colazione sufficiente solo a partire dalle ore 8

2026-07-11 • via Nuitee
L
LYUBKA • solo_traveller • bg
2
2026-07-07 • via Nuitee
J
jovanovic • solo_traveller • ch
3
2026-07-06 • via Nuitee
C
Contemmd • extended_group • it
2
Nu recomand la nimeni această cazare , este o mare teapa
Pros:

Sincer singurul lucru ce mi a plăcut a fost peisajul când priveai de pe balcon

Cons:

O mizerie de nedescris , lenjerie murdară , prosoape infecte , mizerie de nedescris

2026-07-04 • via Nuitee
T
Thomas • couple • de
7
2026-07-02 • via Nuitee
U
Uljusi • couple • ch
4
2026-07-01 • via Nuitee
M
Maria Leandra • solo_traveller • fr
7
2026-06-30 • via Nuitee
I
Isabelle Straet • solo_traveller • be
8
Pros:

- très bon accueil
- terrasse géniale avec la chambre

Cons:

- décor un peu vieillot, serviettes de bain aussi

2026-06-25 • via Nuitee
E
Esther • solo_traveller • ch
6
2026-06-22 • via Nuitee
E
Enus • couple • ca
1
Why not invest a little bit in upgrading we are in 2026!!
Pros:

Horrible. Nothing was good. Smoking too much!!

Cons:

Very dirty. Bad beds. Over priced. Do not stay here.

2026-06-12 • via Nuitee