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Facilities
Property facilities
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Health or beauty spa nearby
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Express check-out
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Hot springs nearby
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Free WiFi
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Garden
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Express check-in/check-out
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Outdoor furniture
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Elevator
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ATM/banking
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Express check-out
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Smoke-free property
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Free wired internet
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24-hour business center
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Conference center
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Snack bar/deli
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Self parking (surcharge)
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Hot springs nearby
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Couples/private dining
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Designer stores on site
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Shopping mall on site
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Art gallery on site
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Health or beauty spa nearby
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Coworking spaces
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Well-lit path to entrance
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Onsite Massages and Garden Views
Indulge in onsite massages or enjoy the serene views from the garden for a truly relaxing experience.
Diverse Dining Options
Savor delicious meals at any of our 8 restaurants or grab a quick bite at one of the 5 coffee shops/cafes within the aparthotel.
Convenient Amenities
Benefit from complimentary wired internet access, a 24-hour business center, and express check-out services. Self-parking is available for your convenience.
Book your stay at Luxury Apartment in Vinhomes Metropolis for a luxurious experience in the heart of Hanoi.
- No pets and no service animals are allowed at this property.
Property Policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Pets
Service animals not allowed
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Noise policy
Noise-free rooms not guaranteed
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Smoking
No smoking
Property policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Pets
Service animals not allowed
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Noise policy
Noise-free rooms not guaranteed
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Smoking
No smoking
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Children and extra bed policy
Children welcome
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General
Private host property
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Children and extra beds
No cribs (infant beds) available
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Pets
No pets or service animals
Location
Guest Reviews
The condition of APT is very good and location is also good.
I can not get access portal key(ground floor), so I should search or wait until other residant person get into portal door. I understand that This apartment have the advanced security of face identity. but I don’t think this apartment is suitable for tourist accommodation.
Phòng sạch sẽ và tiện di chuyển
Appartamento spazioso
Lontano dalla città vecchia
Perfect stay for family. More perfect if provide enough sandals in rooms.
It was conveniently located in the heart of Hanoi, and I am very grateful for the quick resolution of service requests and the warm welcome they always gave me. Thanks!!!
Location was the only good thing.
Our experience at this apartment was extremely disappointing. The room looked nothing like the photos, with a completely different layout and condition. The couch had smelly fingernails scattered across it, which was absolutely disgusting. The showers were slimy and unclean, and I had to use my own indoor slippers because the ones provided were so worn down, broken, and unhygienic. Towels weren’t even ready, they were still being washed and hung to dry when we arrived. On top of that, we had to show a picture of a written permission every single time just to use the elevator or get in and out of the building. We left after one night and we were booked for 5 nights. The entire stay felt disorganized and unprofessional. Would not recommend.
편하게 쉬다왔습니다
We like the location not in an overcrowded and narrow streets areas like Old Quartier. The customer services was very good. Quick response to inquiries and willingness to accommodate needs. The apartment was very nice. we loved it.
チェックイン後のフェイスIDの登録が1週間ほどかかった。それまでは1階のオートロックのクリアが毎日スムーズにいかなかった(毎回入り口の警備員に呼び止めを食らったり、説明しても時間がかかる)ため、非常にストレスが溜まった。
施設そのものは悪くない。この周辺ではかなり良い方の建物だと思う。
それだけに、入り口で毎日止められるのは非常に大きいストレスとなった。
If you're planning to stay here, be aware that access to the units has changed. Guests staying 4 nights or less are no longer given an access card. Instead, the host sends you a document to show the guard, who then escorts you and uses facial recognition to grant access. This process is required every time you return, and the guard doesn’t recognize or remember guests, even after multiple entries. While usually at his desk, I occasionally had to wait up to 10 minutes for the guard to return. He also seemed reluctant to assist, as it's likely not part of his job description. The host advised me not to stay out past midnight—possibly because the guard is harder to locate at that hour. I didn’t test this hypothesis, but it’s worth noting. I wasn't informed of this arrangement until arrival. Had I known, I might have chosen another place, as I value independence. That said, the host was apologetic, responsive, and promised to inform future guests about this access policy. I’m giving 4 stars for their willingness to improve.Other things to note: there was a locked internal door in my unit, and I had no idea where it led, and it felt unsettling. Also, the front door has no internal lock or safety chain; if someone knows the entry code, they can access the unit at any time. Finally, the walls are thin—you can hear neighboring units if they’re loud. To be considered if these are within your comfort zone.
Good location, right next to Lotte shopping mall, UN and embassies;
Lobby staff was nice;
Good washing machine & dryer;
Nice playarea in the 3A floor;
Good layout and enough space;
Active communication from the host before payment;
Facial recognition only worked for two people even though registration was done for all 4 adults;
The apartment had beds for 6 people but no dining table chairs or dishes, spoons/mugs, etc. We bought our own.
Even though there was an apartment hotel there was no hand soap and we bought our own toilet paper after the first roll;
Some places were dirty (we didn't dare use the ceiling fan because it was so dusty);
No information was provided ready-made, we had to know to ask for everything what was included in the price and what was not. there were no instructions inside the apartment about anything (about the services of the house, how to deal with trash, cleaning the apartment, etc.);
The swimming pool is not part of the services, although it said otherwise on the Booking page. We complained about this to Booking after the coordinator said that the house rules prohibit the use of the pool by shorter residents. After complaining to Booking, we received access cards for the pool within a couple of days;
As nothing was said about cleaning, when the cleaner wasn't around for the first 7 days, we asked about it and were told that it had to be agreed separately and the price includes cleaning 2-3 times a week. But they only cleaned the floors & toilets, and for our seperate request they came to change the sheets the next day;
Payment only in cash(?)
Not very clean. Access to the apartment is difficult even with all the efforts from the property management!
Clean, quiet and secure residential area
Clean apartment, good security, near shopping mall
Location was excellent
A bit smelly when we entered
처음 출입 관련 트러블이 있었지만 매니저가 어떻게든 해결하려고 노력하는 모습과 일처리가 매끄러웠습니다 매일 매일 불편사항은 없는지 신경쓰는 것도 고마웠고요
I enjoyed my 5 weeks here. They are very friendly and easy to deal with.
The apartment is modern and clean and in a safe and quiet location right beside the mall.
I would be happy to stay there again on my next trip.
Location and surrounding utilities
Messy balcony with large black packages and extra wash machine .. limited the views, worn furniture, not very clean and not tidy, need improvement with higher standards requirements. Lady who was responsible for cleaning was helpful with nice manner by the way.
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