Hilton Waikiki Beach Resort & Spa

Hotels
Hilton Hotels & Resorts
8.4 (1296 reviews)
2500 Kuhio Avenue , Honolulu , us

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
High prices
Food quality issues

Categories

Cleanliness
8.36
Some reviews indicated that the room was tired, suggesting cleanliness could be improved.
Service
9.33
Numerous mentions of friendly and helpful staff.
Location
9.37
The location was frequently praised as perfect and convenient.
Room Quality
7.82
Disappointment noted in room quality and amenities.
Amenities
8.35
Facilities were mentioned positively but some amenities were lacking.
Value for Money
7.81
Several comments indicated that the price was high for the quality received.
Food and Beverage
7.36
Breakfast options received negative feedback, especially the buffet.
Overall Experience
8.83
Overall enjoyment was noted, despite specific critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 22:18

Property Description

Ocean Views and Modern Amenities
Experience the beauty of Waikiki Beach from your own private balcony at Hilton Waikiki Beach Hotel. Enjoy modern comforts like flat-screen TVs, premium channels, and complimentary toiletries in every room.

Delicious Dining Options
Indulge in a mouthwatering meal at M.A.C. 24/7 restaurant and bar, or opt for the convenience of 24-hour room service. Start your day right with a delicious breakfast before heading out to explore the island.

Concierge Services and Nearby Attractions
Let our concierge assist you in planning the perfect Hawaiian adventure. Whether you want to relax on the sundeck with a cocktail or explore the local attractions like Waikiki Beach Walk and Honolulu Zoo, our prime location makes it all easily accessible.

Experience luxury and convenience at Hilton Waikiki Beach Hotel - book your stay now for an unforgettable Hawaiian getaway.

Important information:

Please note: The hotel offers valet only parking. There is a daily rate plus tax. Guests have in and out privileges. There is an additional charge for oversize parking.

A Daily Resort Charge plus tax is assessed per room, per night. Please note that the Daily Resort Charge is assessed at check-in. This daily charge may not always be added to the final online transaction for reservations made through this website or through online travel websites or travel agencies.

Please contact the property for details.

*A Daily Resort Charge plus tax is assessed per room, per night.
*Please note that the Daily Resort Charge is assessed at check-in.
*This daily charge may not always be added to the final online transaction for reservations made through this website or through online travel websites or travel agencies.
*The resort fee includes daily rental of one beach chair, surfboard, or boogie board, unlimited DVD NOW rentals, lei-making and yoga classes, games and activities on our recreation deck, shopping passports for Ala Moana Shopping Center and International Marketplace with exclusive discounts, Wifi access, local and domestic long-distance calls, magic classes, and beach towels.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HNL

Property Policies

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and costs USD 10.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Property Accessibility

Total Disability Score: 54.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 1296 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 8.83
S
Stellajoy family_with_children us
6
2026-05-22 via Nuitee
K
karens2510 Family
8
Great location
Pros:

Room was a bit dated & dusty in places, tho the bathroom made up for it. I found the ladies (except one) on reception were not that friendly or attentive & always seemed to busy on the computer, the male reception staff were attentive & friendly. Pool area was very very breezy. Was about a 5 min walk to beach front & duke Statue (where a lot of trips pick up)

2026-05-21 via Tripadvisor
özlem couple tr
5
2026-05-21 via Nuitee
櫨山 family_with_children jp
1
詐欺ホテル
Pros:

180,000だったのに、280,000円に、なってた。詐欺だ

2026-05-18 via Nuitee
R
rui couple jp
9
2026-05-17 via Nuitee
M
Marta couple ar
10
Excelente estadía!!! Caro, como todo en Hawái
Pros:

Lindo hotel, bien ubicado, habitaciones amplias y cómodas

2026-05-16 via Nuitee
D
Dilara couple nl
7
2026-05-13 via Nuitee
M
magdalena family_with_children us
7
Great hotel except for the included breakfast
Pros:

I loved the location, the staff was great, parking on the same hotel is expensive, but they have valet parking that works great. They also provide towels for the beach or pool and you can ask for a boogie/surf board or chair for free for the day.

Cons:

I didn't like the breakfast that was included. It was very low quality. The coffee comes from a horrible machine, tasted like the worst coffee you can get at Walmart. Not too many options of fruit, cereal dispenser didn't work, eggs were made from a box. If you are staying for a week it becomes really monotonous as there are not many options to choose.

2026-05-13 via Nuitee
M
Manjunath family_with_children au
5
Not value for money
Pros:

Location

Cons:

Breakfast and service was not upto expectation

2026-05-10 via Nuitee
Z
Zbigniew solo_traveller au
10
2026-05-10 via Nuitee
M
MEI couple ca
10
Good choice!
Pros:

good location,free room updated without requesting!

Cons:

Parking is difficult and charging 60dollars per night is higher than others

2026-05-06 via Nuitee
M
Martin couple au
7
Great vacation
Pros:

Good location

Cons:

A few homeless people with apparent drug issues across the street made my daughter feel unsafe

2026-05-06 via Nuitee
C
Christopher couple au
9
Overall comfortable and clean. Pleasant stay
Pros:

Book in process was smooth. Support from staff when guidance/assistance needed was efficient and very polite

Cons:

Noise from the air-conditioning vent was unusually loud.
The complimentary coffee etc was a bit light on -- especially the tiny little milk cups -- only two of them was not adequate.
Paid the account by cash but the credit card swipe is still active and showing as "pending" on my Bank -- should be removed quickly once account is cleared by cash payment.

2026-05-06 via Nuitee
I
InfuseMktg Family Seattle, Washington
6
Lacked the Warmth & Hospitality You Expect from a Hilton Stay
Pros:

Customer service and hospitality fell short at this property. After a long evening flight, we arrived expecting a warm welcome. Still, Eugene at the front desk was cold—no greeting and no acknowledgment of my Diamond status, which I’ve never experienced at a Hilton. My reservation noted that we were celebrating our 17th anniversary and requested an upgrade if available, but that was ignored.

Our Makai Tower room was average, and the body wash in the shower was empty—we had to call to have it refilled.

Breakfast service was disappointing. Vanessa was unfriendly and inattentive. I pointed out the cracked teapot and cup; she replaced my cup and ignored the teacup and never checked back in.

The one standout was Shannon at Nui restaurant. Attentive, professional, and genuinely welcoming, he set the standard for what hospitality should feel like.

Checkout was more of the same. Annie didn’t greet us or ask about our stay. We pointed out an error with the daily Diamond credits and waited in line again to fix it with no apology.

Nice property, but it lacked the warmth and aloha spirit you’d expect on vacation. Front desk service, in particular, needs improvement.

2026-05-05 via Tripadvisor
G
gcD5655KR Solo travel
4
Not a four star hotel
Pros:

Air-conditioning leaked all over bathroom 2 of the three nights I stayed here.
Anything I asked for the mostly apathetic staff could not or would not accommodate.
Worst tour recommendation ever, seriously, from people who were there more to try and sell than steer one to a great experience.
This a a two star hotel, rusty and crusty.
Avoid.

2026-05-04 via Tripadvisor
A
Anayeli family_with_children us
9
Genial
Pros:

El desayuno muy bien pero necesita ser más variado la ubicación muy buena vista increíble

2026-05-02 via Nuitee
F
fionatW6600RZ Family Glasgow, Scotland
10
Thank you
Pros:

Thank you to all staff we met during our staff, you helped make my daughters 18th birthday one to remember 💞 The view from the room is one that will stay in our memories forever, thank you 💞 Aloha💞

2026-05-01 via Tripadvisor
D
Debra solo_traveller us
8
One night stay.
Pros:

The location. The beds were comfortable.

Cons:

The service in the dinner. If you don't get the buffet you turn old waiting.

2026-05-01 via Nuitee
C
Cindy couple au
8
2026-04-30 via Nuitee
M
Melissa couple us
10
Wonderful luxury “feeling” hotel in the hear of waikiki, without the luxury price.
Pros:

From start to finish everything and everyone was amazing. The valets greet you with a smile. Making sure to engage with you and your activities for the day. They open your door upon arrival and make you feel first class. The room was wonderful with an amazing view of the mountain and city!

Cons:

Mac nut 24/7 is misleading. It is not open 24/7

2026-04-29 via Nuitee