Bristol Grand by Sunday

Hotels
•
Sunday
7.2 (8168 reviews)
Broad Street , Bristol , GB
+44 117 929 1645

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Central location
Clean rooms
Cons:
Cold rooms
Maintenance issues
Poor food quality

Categories

Cleanliness
6.6
Some complaints about hairs in the shower and empty bottles outside the room.
Service
8.56
Staff were friendly and went above and beyond to assist guests.
Location
9.1
Very central and close to everything we wanted to do in the city.
Room Quality
6.56
Rooms were reported as small, cold, and had issues with heating.
Amenities
6.59
Limited extras provided such as toiletries and some heating problems.
Value for Money
7.05
Not bad for the price, but issues with comfort and amenities noted.
Food and Beverage
5.6
Breakfast was considered overpriced and of poor quality.
Overall Experience
7.57
Nice stay overall but overshadowed by the cold rooms and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:04

Property Description

Artistic Inspiration Interior
The Mercure Bristol Grand, housed in a historic grade II listed building, showcases an interior inspired by Bristol's vibrant art scene, boasting over 500 pieces by local artists.

Comfortable & Modern Rooms
Each of the 186 en suite rooms at Mercure Bristol Grand Hotel features a flat-screen LCD TV with Freeview, providing guests with a comfortable and modern stay experience.

Delightful Dining Experience
Indulge in a unique dining experience at Keepers Kitchen & Bar, where traditional British cuisine receives a creative twist. Unwind at Keepers bar, offering cozy seating, a workspace, and a diverse drinks menu.

Experience the perfect blend of history and modern comfort at Mercure Bristol Grand. Book your stay now and explore Bristol's iconic attractions conveniently located nearby.

Important information:

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel.

Please note, for prepaid rates, the credit card used for booking must be presented at reception upon arrival.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

7.2
Based on 8168 reviews
Cleanliness: 6.6
Service: 8.56
Location: 9.1
Room Quality: 6.56
Amenities: 6.59
Value for Money: 7.05
Food and Beverage: 5.6
Overall Experience: 7.57
Y
Yvonne • solo_traveller • ie
8
2026-09-12 • via Nuitee
C
Corinne • solo_traveller • gb
5
2026-09-12 • via Nuitee
R
Rosemary • family_with_children • gb
10
Lovely stay to get ready for my daughters graduation
Pros:

The room was beautiful, lovely bathroom

2026-09-12 • via Nuitee
N
Natasha • solo_traveller • ch
7
Pros:

Good location for what I wanted. Parking in central Bristol is a plus!

Cons:

The parking is very narrow - care needed with big cars. The elevator is very slow. Overall - the hotel needs a facelift to restore it to its ‘Grand’ name.

2026-09-12 • via Nuitee
C
Charlotte • couple • gb
5
Probably fine if you don’t look too closely.
Pros:

Great location, room was comfortable and a generous size.

Cons:

Seemed a bit run down and in need of a refurb. Only one lift working. One set of towels for 2 guests and an empty bottle of hand wash. The parapet outside the window was littered with fag buts and baggies. Had to have a tepid shower because there was no hot water at 6:30am. Hotel bar was diabolical. Took forever to get served, back bar fridges were half empty, the whole bar area was untidy and unappealing. And don’t get me started on the awful music. The same 30 seconds of elevator music on an endless loop.

2026-09-11 • via Nuitee
A
Atsushi • couple • jp
6
熱波のなかエアコンが救世主だった
Pros:

ホテルからすぐに歩行者天国的な通りがあり、散策しながら晩御飯を食べたりできます。通常グレードの部屋でしたが、とても広くてスーツケース2個を広げても全然余裕でした。宿泊時期がヨーロッパが熱波の影響を受けている時期だったので、歴史がある外観なのに、エアコンがあったのは非常に助かりました。

Cons:

ホテルの隣りの建物(外観は普通のビル)が駐車場なのですが、内部の通路が非常に狭くて運転が怖かったです。朝食込みのプランを予約していましたが、ビュッフェの受付でリストに部屋番号がないと言われて追加で支払う羽目になりました。部屋へ戻ってから予約を確認したところ、朝食付きだったのでチェックアウト時にフロントで確認したら、朝食付きになっているとの回答で、リストにないと言われたので追加で料金を支払ったので返金してほしい旨を伝えたところ、そこでの対応はできなくて、受付センターのようなところへメールしてくれと言われ、帰国後にメールを出しましたが、予約に朝食が含まれているので追加で料金を徴収はしていないとの一点張りで返金してもらえませんでした。

2026-09-11 • via Nuitee
M
Matthias • couple • ch
7
2026-09-11 • via Nuitee
L
Laurent • couple • fr
7
Agréable malgré l’insonorisation médiocre des chambres
Pros:

Accueil et emplacement

Cons:

Insonorisation des chambres
Manque de ménage quotidien

2026-09-11 • via Nuitee
K
Kieu • extended_group • gb
8
2026-09-11 • via Nuitee
A
Andreas • solo_traveller • de
6
2026-09-10 • via Nuitee
E
Emma • couple • ie
10
Excellent location & helpful staff
Pros:

Location
Layout
Staff

Cons:

Nothing

2026-09-10 • via Nuitee
J
James • couple • gb
10
2026-09-09 • via Nuitee
D
Deanna • solo_traveller • ca
7
Pros:

Staff is very nice and helpful

Cons:

The bed was very hard.

2026-09-09 • via Nuitee
P
Peter • solo_traveller • gb
7
Pros:

Location

Cons:

Small room

2026-09-09 • via Nuitee
M
Miranda • couple • gb
10
2026-09-09 • via Nuitee
G
Gina • couple • gb
5
Pros:

The location is great

Cons:

The reviews of this hotel don’t paint a pretty picture, my stay was better than my expectations because they were low given what I was reading. The first room we were given the key wouldn’t work twice, after which we got switched to another room up on the third floor. There is only one working elevator which given the reviews I think has been the case for quite some time, it can make the trips downstairs in the morning very slow. The bed was big enough for two but the mattress was very bobbly and you could feel it under the sheets, and the pillows are paper thin and hard. The cleanliness leaves just a bit more to be desired but overall the room was fine. There is a plug socket right next to the full length mirror so great for getting ready. The stay served us for what we needed for a two night stay but we would pick somewhere else in Bristol for our next stay.

2026-09-07 • via Nuitee
V
Vanya • solo_traveller • gb
8
Pros:

Friendly staff and lovely room

2026-09-07 • via Nuitee
O
Oliver • solo_traveller • gb
8
2026-09-07 • via Nuitee
J
Julian • couple • ch
7
2026-09-06 • via Nuitee
C
Christopher • solo_traveller • gb
1
Just terrible
Pros:

Nothing

Cons:

Dirty room, noisy, malfunctioning AC - mould in bathroom and a stained carpet. Cold food at Breakfast

2026-09-06 • via Nuitee