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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Artistic Inspiration Interior
The Mercure Bristol Grand, housed in a historic grade II listed building, showcases an interior inspired by Bristol's vibrant art scene, boasting over 500 pieces by local artists.
Comfortable & Modern Rooms
Each of the 186 en suite rooms at Mercure Bristol Grand Hotel features a flat-screen LCD TV with Freeview, providing guests with a comfortable and modern stay experience.
Delightful Dining Experience
Indulge in a unique dining experience at Keepers Kitchen & Bar, where traditional British cuisine receives a creative twist. Unwind at Keepers bar, offering cozy seating, a workspace, and a diverse drinks menu.
Experience the perfect blend of history and modern comfort at Mercure Bristol Grand. Book your stay now and explore Bristol's iconic attractions conveniently located nearby.
Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel.
Please note, for prepaid rates, the credit card used for booking must be presented at reception upon arrival.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Parking
Private parking is possible on site (reservation is not possible) and costs GBP 17 per day.
Location
Guest Reviews
Friendly staff, good location
Very uncomfortable bed
A lot of mess, dirty plate left outside my room when we just arrived (after 8pm in the evening)
Towels, old and freyed, need replacing
The place generally looks run down and not well maintained.
TV system from the early 2000s
Very central location. Lovely room with air con which was needed. Had a bar so we were able to get a drink after our gig. Also breakfast was offered at extra cost. The staff was very helpful.
This hotel was expensive. Also we couldn't get hot water in our bathroom.
Location to city centre
The outside looking
Noise, cleanliness, room service (food)
Friendly staff. Perfect location. Good sized rooms.
Car park terrible. Doesn’t feel safe and so narrow. Miracle I don’t scuff my car. Water was only warm not hot. Breakfast average.
Perfectly located & very comfortable
Nothing of anything really.
This hotel should be avoided at all costs. We booked it as it is 5 minutes walk to The Beacon where we had tickets for a gig. We imagined The "Grand" would be just fine. Not cheap and we booked months ahead only to be shown a room on the 4th floor where, quite frankly, you wouldn't put a dog. Marks on the walls, bed pressed up against the wall and an "en suite" with a stained bath and basin and a shower curtain over the bath that was half hanging off the rail. We complained to reception who eventually agreed us to a room that was marginally better on the 3rd floor. Reception area is ratty too. Threadbare and split fabric on the settees. Never again.
Located in heart of Bristol
I have stayed here a few times over time but this time I have been so disappointed!! The hotel is scruffy really tired ! Only one lift working in a busy hotel like this and having read other reviews the lift situation has been going on for over a month! Huge yellow stain on carpet in room !
Just really needs a good clean and spruce up! Windows rattle like drums ! We didn't have breakfast thankfully looking at the reviews;
The location and the aesthetics it was a lovely building.
The bed was very hard and so were the pillows.
Location
Staffs attitude towards our issues was very blasé, room wasn’t clean, and lots of ants inside, staff promised to rectify while we were out but didn’t do anything, amongst other issues with the room, I feel like I overpaid heavily for the room despite booking a good while in advance.
Excellent location with everything Bristol has to offer in walking distance. Clean rooms and friendly staff. Lovely restaurant/bar attached to the lobby, nice air con in this blistering heat also!!
The £20 charge for early check-in when the room was already cleaned and ready.
The room was tired and in need of an upkeep...
It was also not very clean with a cracked wash hand basin and dirty taps
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