Portola Hotel & Spa

Hotels
8.5 (2958 reviews)
Two Portola Plaza , Monterey , us

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location near Fisherman’s Wharf and main attractions
Lovely lobby and atmosphere
Comfortable beds and generally clean rooms
Family friendly options (connecting rooms)
Friendly, accommodating staff (majority of reports)
Cons:
Pricey — expensive breakfast and additional parking fees
Rooms can be small with limited views
Variable staff experiences at check-in for some guests
Room maintenance issues (A/C, pillows, worn carpet, lint on sheets)
Pool small/located across the street and sometimes unclean

Categories

Cleanliness
7.4
Generally reported as clean in many rooms (comfortable beds, clean bathrooms) but several guests noted worn/old carpets, lint on sheets, an unclean pool and occasional odors — mixed cleanliness impressions.
Service
9.2
Mostly praised: numerous comments about friendly, accommodating staff and helpful guest services, though a few reports of unfriendly check-in experiences and curt staff at times.
Location
9.8
Consistently highlighted as excellent — walking distance to Fisherman’s Wharf, aquarium and many restaurants/shops; repeatedly described as a prime, convenient location.
Room Quality
8.1
Rooms often described as comfortable with good beds and nice bathrooms, but several guests noted small rooms, limited views, A/C or ventilation issues, flat pillows and other maintenance concerns.
Amenities
7.6
Lobby and public spaces much liked, but amenities had drawbacks: small or across-the-street pool, limited bar hours, no elevator in some cases and parking fees — amenities are decent but constrained.
Value for Money
7
Multiple mentions that the hotel feels pricey: expensive breakfast, additional parking charges and a general sense that some rooms/amenities don’t fully justify the cost.
Food and Beverage
9
Food generally got positive notes (nice restaurant, tasty breakfast) though some guests complained about high prices and isolated issues (bar smell/cleanliness).
Overall Experience
9.9
Overall very positive: many guests call it a lovely hotel with a great atmosphere and enjoyable stays, with the strong location and service outweighing intermittent negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:19

Property Description

Luxurious Accommodations
Experience comfort and style at the Portola Hotel & Spa, just steps away from Fisherman's Wharf. Unwind in guest rooms equipped with modern amenities like flat-screen TVs, refrigerators, and eco-friendly bath products.

Scenic Views and Relaxation
Indulge in breathtaking views of the harbour from select rooms, offering a tranquil escape from the bustling city life. Rejuvenate your senses at the on-site spa, ensuring a truly relaxing stay.

Prime Location
Located only 1.6 km from the iconic Cannery Row, our hotel provides easy access to the area's historic attractions and vibrant atmosphere. Book now for an unforgettable stay at the Portola Hotel & Spa.

Important information:

Guests may make reservations for a maximum of 9 rooms. 10 or more rooms is considered a group and needs to be booked directly through the sales department.

Please note that digital credit cards are not accepted at check-in. A physical credit card with the guest's name must be presented at check-in.

Pool Closure: Please note that the pool and hot tub will be closed November 30 through December 31, 2025, for maintenance. The pool at the Monterey Sports Center, near the Portola Hotel, is open to the public.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRY

Location

Guest Reviews

8.5
Based on 2958 reviews
Cleanliness: 7.4
Service: 9.2
Location: 9.8
Room Quality: 8.1
Amenities: 7.6
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9.9
D
Denisa • extended_group • us
9
2026-08-08 • via Nuitee
M
Mrs Briony A • family_with_children • gb
10
A lovely hotel in a great town, perfect for a Highway 1 Stop-off.
Pros:

Our rooms were lovely and it was so great to have a connecting door so that our family could be close to each other. The shower was really powerful and the bathroom products were nice. The beds were comfortable and the rooms were clean. The hotel was a short walk from Fisherman’s Wharf, where there are good restaurants and tourist shops.

Cons:

Breakfast was tasty but very expensive: Check the price before you commit!

2026-08-08 • via Nuitee
M
Maaike • family_with_children • nl
8
Superleuk verblijf voor onze 2 daagse stop in Monterey .
Pros:

De locatie

Cons:

We hadden geen lift naar onze kamer en we hadden een kamer met geen uitzicht en balkon ,dat was jammer.

2026-08-07 • via Nuitee
S
Shiran • family_with_children • il
5
יקר ביחס למחיר. חדר ממש מאכזב.
Pros:

מיקום

Cons:

עובדי קבלה לא נחמדים ממש

2026-08-07 • via Nuitee
M
Mehtap • family_with_children • tr
10
2026-08-06 • via Nuitee
L
Lambino • couple • us
8
2026-08-06 • via Nuitee
J
Jan Willem • family_with_children • us
9
Heerlijk!
Pros:

Erg plezierig hotel!

2026-08-06 • via Nuitee
özge • family_with_children • tr
9
2026-08-05 • via Nuitee
S
Susanne • family_with_children • at
9
2026-08-05 • via Nuitee
J
Jeffrey • family_with_children • nl
9
2026-08-05 • via Nuitee
F
FRANCES • couple • us
9
Family time in Monterrey
Pros:

It was walking distance, very close to the wharf very close to lots of restaurants and shops

Cons:

For the month of July towards the ending of the month, it was very hot so the hallways are very hot even the rooms even with the air-conditioning. It was still kind of hot at night.

2026-08-05 • via Nuitee
L
Laura • family_with_children • gb
8
Good location
Pros:

Ideal location for exploring Monterey and surrounding areas. Spacious hotel and rooms.

Cons:

Pool wasn’t particularly clean.

2026-08-05 • via Nuitee
B
Bianca • couple • us
5
It was alright, but there could be better prioritization of elevating room comfort and room amenities.
Pros:

The lobby was beautiful, and the location was great. Parking was also convenient.

Cons:

The room. Our fitted sheet had a ton of lint balls stuck to the fabric that made it feel uncomfortable/bumpy, the fan in the bathroom did not work, and the A/C would shut off before ever reaching the temperature selected, effectively leaving the room stuffy and humid.

2026-08-05 • via Nuitee
L
Louise • family_with_children • gb
9
Great stay in a beautiful hotel in a perfect location
Pros:

Great location. Friendly staff. Spacious room. Nice restaurant.

Cons:

Nothing

2026-08-05 • via Nuitee
S
Saar • family_with_children • gb
8
2026-08-04 • via Nuitee
C
Christopher • couple • se
8
Pros:

Location

Cons:

Lots of children

2026-08-04 • via Nuitee
L
Ludovic • couple • ch
9
Pros:

Le cadre, l’emplacement, la facilité d’accès, la proximité des centres d’intérêt, chambre propre et confortable, staff tres sympa et serviable

Cons:

L’insonorisation est très limite entre les chambres

2026-08-04 • via Nuitee
L
Ludwig • solo_traveller • de
8
Pros:

Ruhige Lage, Foyer des Hotels

Cons:

Zimmer relativ klein.

2026-08-04 • via Nuitee
L
Laura • family_with_children • gb
10
2026-08-04 • via Nuitee
A
Almudena • extended_group • es
8
Pros:

Tiene un lobby muy aparente pero las habitaciones no tienen nada a destacar.

Cons:

El personal es bastante arisco.

2026-08-03 • via Nuitee