Hotel Plaza del Lili

Hotels
8.4 (228 reviews)
Urbanización Valle del Lili Calle 48 # 86 – 133 , Cali , CO

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Pleasant staff
Cons:
Noise issues
Service delays
Cleanliness concerns

Categories

Cleanliness
7.66
Complaints about uncleaned bathroom trash bin and issues with room readiness.
Service
8.83
Positive notes on service quality from some staff, although negatives regarding front desk efficiency.
Location
9.17
Many reviews praise the convenience and strategic location of the hotel.
Room Quality
8.12
Generally comfortable rooms but with reported noise issues.
Amenities
8.15
Good amenities but lack of certain beverages and some service issues reported.
Value for Money
8.61
Standard quality for this hotel tier.
Food and Beverage
8.16
Good breakfast but some items not available; some found it basic.
Overall Experience
8.53
Overall positive experience despite some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:45

Property Description

City Views and Sun Terrace
Hotel Plaza del Lili, nestled in Cali, offers stunning city views and a relaxing sun terrace for guests to unwind and enjoy the surroundings.

Comfortable and Well-Equipped Rooms
Guests can expect air-conditioned rooms with modern amenities such as a flat-screen TV, safety deposit box, and private bathroom, ensuring a comfortable stay at Hotel Plaza del Lili.

Convenient Location and Multilingual Staff
Conveniently located near key attractions like Pan-American Park and Saint's Peter Cathedral, the hotel's multilingual staff at the 24-hour front desk, fluent in English and Spanish, are ready to assist guests with any inquiries.

Book now at Hotel Plaza del Lili for a memorable stay in Cali with exceptional city views and top-notch amenities.

Important information:

Please note that when booking 3 rooms or more, special conditions apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

People traveling to Colombia with children under 18 years of age are required to present the child's birth certificate and a photo ID (passport for international guests) during check-in. If the visitor is a relative or legal guardian of the child, a notarized consent of travel signed by both parents must be presented, along with photocopies of their IDs. If only one parent is traveling with their child, a notarized travel consent signed by the absent parent must be presented. Visitors planning to travel to Colombia with children should consult with the Colombian consulate prior to travel.

Breakfast is not included for young children staying free of charge if their parents or guardians use existing beds. A children's breakfast is available for an additional fee.

ADD : As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA taxes; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLO

Location

Guest Reviews

8.4
Based on 228 reviews
Cleanliness: 7.66
Service: 8.83
Location: 9.17
Room Quality: 8.12
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 8.16
Overall Experience: 8.53
A
Andrés • couple • co
10
2026-10-29 • via Nuitee
C
crodrigo9 • couple • co
6
Not worth coming again
Pros:

The location is convenient

Cons:

The staff at the front desk is not kind with customers. I have to wait until 3 pm to be able to check in. I can say the building was not full. Why have you left the guest waiting three hours in the lobby just to follow the rules?

2026-10-29 • via Nuitee
B
Baranoski Michelon • solo_traveller • py
9
Adorable
Pros:

La Habitacion y atencion

Cons:

no tengo nada que mencionar

2026-10-28 • via Nuitee
R
Romero • solo_traveller • co
9
Pros:

Habitación cómoda

2026-10-28 • via Nuitee
J
Jose Vicente • couple • co
10
Espectacular
Pros:

Instalaciones bonitas

Cons:

Que no tiene piscina es lo único, pero espectacular

2026-10-27 • via Nuitee
M
MARIA JOSEFINA • extended_group • co
10
Pros:

Ubicación y el restaurante de la terraza (el desayuno que ofrecen es muy rico)

2026-10-27 • via Nuitee
F
FERNAN DARIO • couple • co
9
Muy buena, agradable
Pros:

Limpio, bien ubicado y muy buena atención

Cons:

Podrían variar los desayunos

2026-10-26 • via Nuitee
K
Katerin • couple • co
10
2026-10-19 • via Nuitee
C
Chalarca • family_with_children • co
9
Pros:

El personal super amable, la habitación comoda, espaciosa y limpia

Cons:

Por la noche se escuchaba mucho ruido

2026-10-19 • via Nuitee
J
John • couple • us
1
BAD CUSTOMER SERVICE- MAL SERVICIO AL CLIENTE
Pros:

The garage elevator was not working on Sunday so I can pull my car out, has to use Uber. The staff front desk and the restaurant don’t have good skills. El elevador del garaje dejó de funcionar y no podía sacar el auto del sótano. No tienen sentido de urgencia, poca capacitación al personal para atender solicitudes de los clientes.

Cons:

The garage have an elevator that the staff manage. When you arrive at the property you have to wait outside for them to come to open which an inconvenience. El garage tiene un elevador que deja de funcionar. Si usted viene de noche tiene que esperar afuera que le abran la puerta del elevador del garage.

2026-10-07 • via Nuitee
D
Daniela • couple • co
3
2026-09-18 • via Nuitee
D
Diana Lorena • extended_group • co
10
Comodidad
Pros:

La limpieza de las habitaciones, el desayuno y el valor

Cons:

Todo perfecto

2026-09-14 • via Nuitee
N
Neumann • solo_traveller • at
10
2026-09-07 • via Nuitee
J
jhon Alexander • solo_traveller • co
10
2026-09-06 • via Nuitee
R
Ramos Guzman • couple • co
8
2026-09-01 • via Nuitee
Z
Zea • couple • co
10
2026-08-31 • via Nuitee
A
Anell • family_with_children • bs
8
My stay was good despite the earthquake I enjoyed myself,however I wish one staff personal spoke english since I don’t
Pros:

The location was great the hotel was clean

2026-08-21 • via Nuitee
I
Izabela • solo_traveller • pl
10
2026-08-16 • via Nuitee
C
Carlos • solo_traveller • co
10
2026-08-15 • via Nuitee
L
Leidy marcela • couple • co
10
2026-08-10 • via Nuitee