Best Western Plus Hanes Mall

Hotels
•
Best Western Plus
8 (236 reviews)
3330 Silas Creek Parkway , Winston-Salem , us
+1 336-893-7540

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Cleanliness issues
Maintenance problems

Categories

Cleanliness
6.25
Reviews indicate multiple cleanliness issues; dirty rooms and hallways mentioned.
Service
9.75
The staff was described as courteous and helpful.
Location
9.75
Convenient location near the hospital was noted positively.
Room Quality
7.75
Some rooms were reported as clean but others had plumbing issues and bad smells.
Amenities
8.25
Amenities were mixed; breakfast buffet was sufficient despite other issues.
Value for Money
7.25
High rates noted during family weekend, not justified by quality.
Food and Beverage
7.75
Breakfast buffet was adequate; no other dining mentioned.
Overall Experience
7.25
Overall experiences were quite disappointing; false advertising and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 23:45

Property Description

Outdoor Pool and Free Hot Breakfast
Enjoy a refreshing dip in our outdoor pool and start your day right with a complimentary hot breakfast.

Convenient Room Amenities
Each room is equipped with a microwave, refrigerator, and coffee-making facilities for your convenience. Stay connected with free WiFi and unwind while watching cable channels on a flat-screen TV.

Business and Fitness Facilities
Take advantage of our on-site business and fitness centers during your stay. Plus, enjoy the convenience of free parking at our property.

Experience comfort and convenience at Best Western Plus Hanes Mall. Book your stay now for a memorable trip to Winston-Salem, North Carolina.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 236 reviews
Cleanliness: 6.25
Service: 9.75
Location: 9.75
Room Quality: 7.75
Amenities: 8.25
Value for Money: 7.25
Food and Beverage: 7.75
Overall Experience: 7.25
C
Coleman • solo_traveller • us
4
Pros:

The room was clean and most of the staff is very nice.

Cons:

The lack of a pool. They had a pool but it was empty with a tarp half covering it and the front desk seemed a little irritated that I needed change for the laundry.

2026-07-24 • via Nuitee
M
Minnon • solo_traveller • us
3
2026-07-23 • via Nuitee
I
Isaac • solo_traveller • us
4
Pros:

Only thing I liked was close to the hiway

Cons:

The rooms looked like crap patch work everywhere.stains on the rug.looked like mold on the bathroom walls .the hair dryer needs to be replaced .otherwise will not stay here again.

2026-07-21 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

Everything was so nice

Cons:

No coffee pot in room
Our room was in a little hole off of the main rooms beside ice machine

2026-07-20 • via Nuitee
J
Juanita • couple • us
1
It was okay. Probably would not stay again but it was good for a quick book
Pros:

Location was nice. Close to mall and food

Cons:

Had to change rooms twice. The a/c was malfunctioning and the 2nd room the shower water never got hot

2026-07-18 • via Nuitee
W
William • couple • us
7
Good.
Pros:

It was ok needed a little more work in the rooms the elevator was supper hot ,no air. Broken tiles .

Cons:

Just a bit more work on the place.

2026-07-16 • via Nuitee
T
Thomas • couple • us
6
2026-07-14 • via Nuitee
L
Lakeisha • couple • us
7
Over all visit was good
Pros:

It was clean, the staff was friendly

Cons:

My room wasn’t cool enough, the AC wasn’t blowing and the curtains didn’t close to keep the light out

2026-07-06 • via Nuitee
B
Bryon • couple • us
5
Some staff were very kind and helpful others were very inattentive
Pros:

Convenient to nearby businesses

Cons:

The jets in the jetted tub were filthy, mold in the sink and tub especially the faucet area

2026-07-06 • via Nuitee
B
Bonnie • couple • us
10
2026-07-02 • via Nuitee
V
viodelkam • Solo travel
8
Business
Pros:

Location was excellent easy to transit
Noise level high. No isolation in the room
Amenities pool was closed during my entire stay in summer
Breakfast was a plus

2026-06-29 • via Tripadvisor
O
Olha • solo_traveller • ua
8
2026-06-29 • via Nuitee
J
Jaclyn • solo_traveller • us
9
Nice rooms
Pros:

Room was very clean and comfortable. Great beds!

Cons:

Front desk lady seemed irritated, not very friendly.

We wish the pool had been open - especially for the summer.

2026-06-25 • via Nuitee
R
Rose • family_with_children • us
5
The room for a little dirty, but it was quiet. Location was OK thank you so much.
Pros:

There wasn’t enough food for everyone. You had to wait a long time before you got anything no bacon some sausage when we ask for bacon they said it’s not that day for bacon and the lady was very rude.

Cons:

The person provided the breakfast on Sunday somebody asked for sausage. Would they have bacon out and he got the sausage when we asked for bacon on Saturday they said it’s not bacon.

2026-06-23 • via Nuitee
T
Thomas • solo_traveller • us
10
2026-06-23 • via Nuitee
R
Ron • couple • us
3
2026-06-22 • via Nuitee
T
Tanika • couple • us
9
It was great!
Pros:

Location

Cons:

Need cosmetic repairs throughout

2026-06-22 • via Nuitee
W
Whytnie • family_with_children • us
7
Pleasant.
Pros:

Super nice staff. Made sure everything was available and working.

Cons:

Our room had a bad odor. Almost like a urine smell. But all in all was a good place to stay.

2026-06-21 • via Nuitee
K
Kenneth • couple • us
5
So-so
Pros:

Breakfast very good. Staff pleasant. Nice facility.

Cons:

Air conditioner did not cool and coffee maker did not work.

2026-06-21 • via Nuitee
S
scott • solo_traveller • us
10
Great place in
Pros:

1 night easy check in breakfast was good

2026-06-20 • via Nuitee