Best Western Plus Hanes Mall

Everything was great!

The tub and sink wouldn’t drain. Even after leaving the room for the day, came back at night, and couldn’t shower before bed or the next morning because the tub still hadn’t drained. Sink also wouldn’t drain when brushing teeth. When we went down for breakfast the last morning, almost the entire breakfast area was leaking. There were many severe leaks where people were trying to get there breakfast items. No rain. Just internal plumbing issues presumably.

The breakfast area in the middle of the lobby is experiencing a leaking ceiling. There are large yellow buckets to capture the leak. This is a very insightful condition, particularly in an area where people are consuming their breakfast.

The room was very small and the bathroom even smaller. We booked a handicap room for my mobility issues. When we got there they said they didn't have a roll in shower available. I thought it would still be a shower stall and would be ok. No when we got in the room it was a very deep jetted tub which was even higher to get into and didn't included a shower chair. I decided I would take advantage of that with a lot of help from my husband however when I turned the jets on all kinds of dirt and hair came out of the jets where they weren't properly cleaned. So our work to get me over the tub ledge and into the tub was for nothing. There were no bars to assist with up and down on the toilet. This room should not be classified as handicap.

not enough hot water for bathing.
could not close curtains to block out outside lights at night.

The mattress in room 305 was VERY uncomfortable; one side had a big dip in the mattress.

There was a Roach in the bathroom, There was bugs crawling on the ceiling and in the bed.

I don't know what was up with that bed. My side kept raising up when I sat on the side. I'm guessing they put two twin mattresses together and it was a very uncomfortable mattress.

Too hot in the lobbie, TV was way to hard to operate, and continental breakfast was very limited and coffee/latte machine wasn’t working. Also there are no usb ports in the room and that’s odd for 2026

There were signs all over the hotel about it being a nonsmoking facility but yet the whole 4th floor smelled like straight marijuana. Then when the AC would kick on it would come through the vents. We had my 2 yr old nephew and not very happy about that.

The queen beds seemed more like a double. Very narrow and i didn't have to share a bed so that was good becausethe bed was perfectfor 1 person. The pillows are strangely small. The mattress wasn't very comfortable. We struggled to fall asleep so upgrading mattresses to a foam and turning it once a month would be a great thing for this hotel. The bathroom was clean but having the sink separate outside the bathroom ....wakes up the person NOT getting ready yet.