Best Western Plus Hanes Mall

Hotels
•
Best Western Plus
6.3 (110 reviews)
3330 Silas Creek Parkway , Winston-Salem , US
+1 336-893-7540

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near mall/hospital/highway
Helpful and friendly staff (several mentions, some staff singled out positively)
Breakfast often described as good/acceptable
Some rooms were clean and comfortable with good beds
Cons:
Pool closed/unavailable for many guests
Cleanliness issues: mold, stains, bad odors reported
Room maintenance problems: AC not cooling, no hot water, broken tiles
Broken or poorly maintained amenities (treadmill, coffee/hot chocolate machines)
Occasional unfriendly/irritated front-desk interactions and breakfast service issues

Categories

Cleanliness
4.5
Multiple reports of stains, mold in sinks/tubs, dirty lobby furniture and a urine-like odor in a room indicate below-average cleanliness.
Service
8.7
Many reviewers called staff helpful and specifically praised front-desk employees (Pam mentioned as outstanding), though occasional irritated front-desk interactions were noted; overall service is a clear strength.
Location
8.9
Repeated positive comments about proximity to the mall, hospital and highway make location a strong positive across reviews.
Room Quality
5
Frequent complaints about AC not cooling, no hot water, broken tiles, patchwork appearance and room exchanges point to mediocre room quality needing maintenance.
Amenities
4.2
Several mentions of the pool being closed, broken workout equipment, nonfunctional coffee/hot chocolate machines and limited in-room amenities indicate poor amenity reliability.
Value for Money
6
Guests found the hotel acceptable for short stays with decent location and breakfast, but maintenance and amenity issues reduce perceived value.
Food and Beverage
6.5
Breakfast was described as good or okay by several guests, but there were service/availability issues (not enough food, bacon/sausage confusion, rude staff at times), yielding a mixed but slightly positive rating.
Overall Experience
6.6
Overall impressions are mixed: friendly staff and good location balanced against cleanliness, maintenance and amenity problems produce an average-to-slightly-below-good stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Outdoor Pool and Free Hot Breakfast
Enjoy a refreshing dip in our outdoor pool and start your day right with a complimentary hot breakfast.

Convenient Room Amenities
Each room is equipped with a microwave, refrigerator, and coffee-making facilities for your convenience. Stay connected with free WiFi and unwind while watching cable channels on a flat-screen TV.

Business and Fitness Facilities
Take advantage of our on-site business and fitness centers during your stay. Plus, enjoy the convenience of free parking at our property.

Experience comfort and convenience at Best Western Plus Hanes Mall. Book your stay now for a memorable trip to Winston-Salem, North Carolina.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Jul 31, 2026 until Tue, Aug 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.3
Based on 110 reviews
Cleanliness: 4.5
Service: 8.7
Location: 8.9
Room Quality: 5
Amenities: 4.2
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 6.6
F
Franklin • couple • us
9
2026-10-29 • via Nuitee
C
Christopher • solo_traveller • us
10
Pros:

Everything.

Cons:

Nothing

2026-10-08 • via Nuitee
A
Angela • solo_traveller • us
9
Great Place to Stay.
Pros:

The hotel was perfectly located near the mall and right across the street from the hospital.

2026-10-07 • via Nuitee
E
Eileen • solo_traveller • us
4
Cons:

No water upon check in

2026-10-07 • via Nuitee
G
George • couple • us
5
2026-09-19 • via Nuitee
W
Werley • solo_traveller • us
8
Great place to stay. Comfortable and clean
Pros:

Clean, all room items Im working order

Cons:

Pool closed. I knew ahead of time

2026-09-17 • via Nuitee
B
Bennett • couple • us
10
2026-09-08 • via Nuitee
J
Jose • couple • us
10
2026-09-04 • via Nuitee
M
Melissa • couple • us
10
Pros:

The front desk lady name Pam was so helpful & kind. I must say she was Top Teir!!

2026-08-24 • via Nuitee
D
Dawn • couple • us
10
2026-08-14 • via Nuitee
B
Boles • extended_group • us
5
It was minimal.
Pros:

Staff helpful.

Cons:

Hot chocolate machine broken. No hot water in room. Pool closed. Furniture in lobby dirty.

2026-08-12 • via Nuitee
K
Katherine • solo_traveller • us
5
It suited my 1 night stay
Pros:

Staff was amazing! Breakfast was ok.

Cons:

Workout equipment need maintenance/replaced (Treadmill slipped horribly and was wobbly). Facility could use some maintenance and updating. Parking was not ideal.

2026-08-05 • via Nuitee
C
Coleman • solo_traveller • us
4
Pros:

The room was clean and most of the staff is very nice.

Cons:

The lack of a pool. They had a pool but it was empty with a tarp half covering it and the front desk seemed a little irritated that I needed change for the laundry.

2026-07-24 • via Nuitee
M
Minnon • solo_traveller • us
3
2026-07-23 • via Nuitee
I
Isaac • solo_traveller • us
4
Pros:

Only thing I liked was close to the hiway

Cons:

The rooms looked like crap patch work everywhere.stains on the rug.looked like mold on the bathroom walls .the hair dryer needs to be replaced .otherwise will not stay here again.

2026-07-21 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

Everything was so nice

Cons:

No coffee pot in room
Our room was in a little hole off of the main rooms beside ice machine

2026-07-20 • via Nuitee
J
Juanita • couple • us
1
It was okay. Probably would not stay again but it was good for a quick book
Pros:

Location was nice. Close to mall and food

Cons:

Had to change rooms twice. The a/c was malfunctioning and the 2nd room the shower water never got hot

2026-07-18 • via Nuitee
W
William • couple • us
7
Good.
Pros:

It was ok needed a little more work in the rooms the elevator was supper hot ,no air. Broken tiles .

Cons:

Just a bit more work on the place.

2026-07-16 • via Nuitee
T
Thomas • couple • us
6
2026-07-14 • via Nuitee
B
Bryon • couple • us
5
Some staff were very kind and helpful others were very inattentive
Pros:

Convenient to nearby businesses

Cons:

The jets in the jetted tub were filthy, mold in the sink and tub especially the faucet area

2026-07-06 • via Nuitee