Best Western Plus Hanes Mall

Hotels
•
Best Western Plus
8 (224 reviews)
3330 Silas Creek Parkway , Winston-Salem , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Cleanliness issues
Maintenance problems

Categories

Cleanliness
6.25
Reviews indicate multiple cleanliness issues; dirty rooms and hallways mentioned.
Service
9.75
The staff was described as courteous and helpful.
Location
9.75
Convenient location near the hospital was noted positively.
Room Quality
7.75
Some rooms were reported as clean but others had plumbing issues and bad smells.
Amenities
8.25
Amenities were mixed; breakfast buffet was sufficient despite other issues.
Value for Money
7.25
High rates noted during family weekend, not justified by quality.
Food and Beverage
7.75
Breakfast buffet was adequate; no other dining mentioned.
Overall Experience
7.25
Overall experiences were quite disappointing; false advertising and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 23:45

Property Description

Outdoor Pool and Free Hot Breakfast
Enjoy a refreshing dip in our outdoor pool and start your day right with a complimentary hot breakfast.

Convenient Room Amenities
Each room is equipped with a microwave, refrigerator, and coffee-making facilities for your convenience. Stay connected with free WiFi and unwind while watching cable channels on a flat-screen TV.

Business and Fitness Facilities
Take advantage of our on-site business and fitness centers during your stay. Plus, enjoy the convenience of free parking at our property.

Experience comfort and convenience at Best Western Plus Hanes Mall. Book your stay now for a memorable trip to Winston-Salem, North Carolina.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 224 reviews
Cleanliness: 6.25
Service: 9.75
Location: 9.75
Room Quality: 7.75
Amenities: 8.25
Value for Money: 7.25
Food and Beverage: 7.75
Overall Experience: 7.25
S
scott • solo_traveller • us
10
Great place in
Pros:

1 night easy check in breakfast was good

2026-06-20 • via Nuitee
A
Alphonso • solo_traveller • us
2
Pros:

Location was good

Cons:

The water in the shower took a while to get hot.

2026-06-19 • via Nuitee
N
Neal • solo_traveller • us
10
2026-06-19 • via Nuitee
J
James • family_with_children • us
8
2026-06-18 • via Nuitee
K
Kay • couple • us
3
Below aver5
Pros:

Staff was nice

Cons:

No hot water the entire time. Time for investment into property. Pool was just a hole in the ground.

2026-06-16 • via Nuitee
A
Alphonso • solo_traveller • us
6
Pros:

Convenient

Cons:

AC wasn't working well!! Need to upgrade rooms

2026-06-16 • via Nuitee
S
Simmons, Sr. • couple • us
5
Not satisfied
Pros:

Good

Cons:

Shower not working in room. We had to change room. The second room water water was not hot. Those were major problems for my me and my wife.

2026-06-13 • via Nuitee
D
Dwayne • family_with_children • us
1
Cons:

Our floor had a constant smell of weed and everytime we went outside it smelled like weed. It was horrible. I will NEVER stay here again.

2026-06-07 • via Nuitee
N
Nakyla • couple • us
8
2026-06-06 • via Nuitee
E
Ethan • solo_traveller • us
6
2026-06-02 • via Nuitee
C
Calvin • family_with_children • us
4
It was okay but if I had to stay longer I would have changed hotels.
Pros:

The hotel was centrally located to the convention center where the graduation was being held.

Cons:

I did not like that I had to go through three irons before getting one that worked. I did not like the fact that the room I was in was not very well cleaned and I killed a roach in the bathroom. I did not feel comfortable placing any of my belongings on the floor or in the small closet area due to fear of something crawling and hiding in my personal items. The breakfast was okay. It could have been better. There was no cereal choices and the danish choices had little to offer. The breakfast attendee had a horrible attitude.

2026-06-02 • via Nuitee
C
Chris • solo_traveller • us
4
Pros:

The location is great and the bed was comfortable.

Cons:

Got the room with the jetta tub but the water wasn't hot enough to take a bath in it. Also the jets need to be cleaned. Hair from the last occupants was in the tub

2026-05-30 • via Nuitee
A
Angela • solo_traveller • us
10
Quick friendly quiet clean
Pros:

The area was good I had a interaction when checking in I didn’t get his name but he was super nice and approachable I could tell he had good customer service at one point I mentioned not having a iPhone plug for the lamps I didn’t bring my box and he offered his. Next time I’m in NC I’ll be using this hotel again.

Cons:

Everything was fine

2026-05-30 • via Nuitee
E
Esther • extended_group • us
7
2026-05-26 • via Nuitee
J
Jon • family_with_children • us
9
Seamless
Pros:

Staff behind desk were all superb. Cleaning services were spot on.

2026-05-26 • via Nuitee
C
Christopher • couple • us
8
Slept well
Pros:

Clean

Cons:

N/A

2026-05-25 • via Nuitee
A
Autumn • family_with_children • us
9
2026-05-22 • via Nuitee
M
Maritza • solo_traveller • us
10
Definitely will consider to stay here when in the area
Pros:

Very clean and a very good hot buffet breakfast

Cons:

Everything was great!

2026-05-22 • via Nuitee
H
Herman • family_with_children • us
5
Fair
Pros:

No breakfast on Friday. Water leak

2026-05-21 • via Nuitee
M
Melissa • family_with_children • us
4
Way too much money for the terrible accommodations and experience.
Pros:

The breakfast options were better than expected.

Cons:

The tub and sink wouldn’t drain. Even after leaving the room for the day, came back at night, and couldn’t shower before bed or the next morning because the tub still hadn’t drained. Sink also wouldn’t drain when brushing teeth. When we went down for breakfast the last morning, almost the entire breakfast area was leaking. There were many severe leaks where people were trying to get there breakfast items. No rain. Just internal plumbing issues presumably.

2026-05-18 • via Nuitee