Small Luxury Hotel Ambassador Zurich

Hotels
Small Luxury Hotels of the World
9.1 (973 reviews)
Falkenstrasse 6 , Zürich , ch

Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and comfy beds
Friendly and helpful staff
Great location
Wonderful amenities
Cons:
WiFi issues
Small room size
Uncomfortable beds

Categories

Cleanliness
8.98
Guests appreciated the clean and comfy accommodations mentioned in various reviews.
Service
9.95
Overall, guests noted the staff were friendly and helpful, providing excellent service during their stays.
Location
9.49
Multiple reviews highlight the hotel’s convenient location near attractions, tram stations, and dining.
Room Quality
8.44
Mixed sentiments were expressed, with some noting small rooms and uncomfortable beds.
Amenities
8.47
Overall amenities were mentioned positively, though some noted issues with WiFi.
Value for Money
8.93
Some reviews expressed a mismatch between price and expectations regarding room quality.
Food and Beverage
8.98
Guests appreciated the continental breakfast selection, though some suggestions for improvement were noted.
Overall Experience
9.55
Positive experiences were reported overall, despite some dissatisfaction regarding certain aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:32

Property Description

Luxurious Stay in the Heart of Zurich

Prime Location: Situated next to Zurich's opera house and Lake Zurich, The Small Luxury Hotel Ambassador offers a central location for guests to explore the city. The famous Bahnhofstrasse is just a short stroll away, perfect for shopping enthusiasts.

Elegant Accommodations: Guests can unwind in tastefully decorated rooms after enjoying a nightcap in the cozy bar. The hotel's attention to detail ensures a peaceful and comfortable stay for all visitors.

Gourmet Dining: Indulge in seasonal dishes made from locally sourced ingredients at the on-site Restaurant. From fresh herbs to handpicked berries, every meal is a culinary delight not to be missed.

Ready to experience luxury in Zurich? Book your stay at The Small Luxury Hotel Ambassador now!

Important information:

Please inform the hotel if you are traveling with children and include their age.
When booking more 3 rooms, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.1
Based on 973 reviews
Cleanliness: 8.98
Service: 9.95
Location: 9.49
Room Quality: 8.44
Amenities: 8.47
Value for Money: 8.93
Food and Beverage: 8.98
Overall Experience: 9.55
L
lamia extended_group ae
10
2026-06-20 via Nuitee
E
Elena solo_traveller gb
10
Overall, a very happy stay and will definitely be coming again
Pros:

The hotel has recently been refurbished to a high standard. Very nice bedrooms and bathrooms and common parts and a great location. The in-house restaurant and bar is also really nice, particularly when it’s sunny and you can sit outside. Excellent staff both front and back of house.

Cons:

The only negative is that the public laboratory, which services the restaurant and bar, is located in the basement, with only stairs for access and no lift.

2026-06-15 via Nuitee
L
Li solo_traveller ca
10
COMFORTABLE BED! Pretty decor. Would recommend
Pros:

The best hotel bed I’ve slept in!!! The pillows and duvet are so soft and fluffy and don’t feel cold on the skin as many other hotels’ beddings do. Personally I don’t like living too close to the HB, makes the whole trip feel too much like a rushed transit, so this location is perfect. The building is also just so gorgeous. The blue color scheme in the bathroom and bedroom make it feel really cozy and cute. Would definitely recommend!!

2026-06-14 via Nuitee
I
Irene couple ch
9
Perfekte Lage, gerade hinter dem Opernhaus
Pros:

Sehr sauber
Ausgezeichnete Betten und angenehmes Kopfkissen

Cons:

Nichts zu bemängeln

2026-06-13 via Nuitee
A
AOneWorldTraveler Couples United States
6
Lacking Hospitality When Needed Most
Pros:

Lots of communication prior to arrival including a suggestion for hotel pick up . Then a ridiculous charge for the hotel pickup of over 100 USD for less than 10 mile trip. Ok we can let this one slide since the driver realized the early arrival without an early check-in approval by the hotel staff and gave us a lovely tour of the city. So then imagine making guests sit in tiny chairs in an even tinier and narrow hallway for hours before we were given a room. The hotel was not sold out. The room was not occupied previously but we were made to wait. This is not hospitality. Why not offer us the room for check-in at a discount or full rate? I bet The Dolder Grand would not treat a guest in this manner. Horrible experience. Breakfast was the best and the lead female server is tops! Great Italian restaurant across the street.

2026-06-12 via Tripadvisor
G
Gabriela couple ro
10
2026-06-10 via Nuitee
O
Olivier couple ch
10
2026-06-08 via Nuitee
A
Andrea couple ch
9
2026-06-06 via Nuitee
A
Anthony couple gb
9
2026-06-04 via Nuitee
C
Christian couple ch
9
2026-06-03 via Nuitee
W
Wanderer62190519118 Couples Sidney, Nebraska
10
Awesome hotel
Pros:

Excellent location to explore the city. 1 block from train station. Staff is super helpful. Best continental breakfast I have ever had. Rooms are sleek and modern, and the AC works great. No street noise at night and rooms are quite in the morning their breakfast patio is a great location to watch people and get a vibe of the city. This is the place to stay.

2026-06-02 via Tripadvisor
A
Aditya couple nl
9
We were looking for just one night after a hectic hiking commitments. Our intention was to stay in a location which is w
Pros:

Location, professional team, cleanliness, complementary minibar, flexible approach, friendly staff

Cons:

My room size was a bit too tight compared to the other rooms

2026-06-01 via Nuitee
I
Isabella couple at
9
Super!
Pros:

Sehr schön und super zentral.

2026-05-27 via Nuitee
3
328eugenev Couples
10
Great experience at the Ambassador hotel
Pros:

We spent three nights in the hotel.
The Junior Suite was clean, spacious, and well-equipped with what we needed for a comfortable stay. The bed and pillows were comfortable. There was a good supply of toiletries and fresh towels provided in the bathroom. Additionally, the minibar was stocked with a selection of refreshments.
Breakfast was included in our stay, and offered plenty of variety.
The hotel staff was very nice and helpful.
Overall, we had a great experience.

2026-05-25 via Tripadvisor
9
983halar Solo travel Geneva
10
Great experience!
Pros:

Great experience. Location near train station. Easy access to many areas. Very helpful staff. Cleanliness.

2026-05-24 via Tripadvisor
J
jr1962 Couples Orange County, California
10
Great location and very comfortable hotel
Pros:

My wife and I spent two nights at the Ambassador and enjoyed our stay. Our room was very comfortable and the staff at the front desk were all very friendly and helpful. The location is great for both seeing the Zurich sights and/or taking a leisurely stroll along the waterfront. There are a lot of excellent restaurants nearby as well. Our two nights were also very reasonably priced relative to other options nearby. As it seems to be a frequent question, we did not have any problems with parking. There is an area in front of the hotel to park while unloading luggage and then the entrance to the Opera House underground parking lot is just across the street, can't miss it.

2026-05-23 via Tripadvisor
T
TravelerW14 Couples
10
Vert good stay
Pros:

Helpful staff, great location, comfortable stay. Amazing diamond complimentary breakfast.

2026-05-22 via Tripadvisor
E
Emma solo_traveller ca
10
2026-05-19 via Nuitee
T
tejeswini dhiraj couple ae
9
Pros:

Everything was perfect .e joyed our stay

2026-05-18 via Nuitee
A
Angelina family_with_children ch
10
2026-05-17 via Nuitee