Novotel Hanoi Thai Ha

Hotels
•
Novotel
8.4 (249 reviews)
2 Thai Ha Street Dong Da District , Hanoi , VN
+84 24 3857 5588

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Good food quality
Comfortable rooms
Cons:
Inconsistent service
Maintenance issues
Distance from local attractions

Categories

Cleanliness
8.23
Most reviews mentioned the hotel was clean, but there were issues raised about maintenance in bathrooms.
Service
8.7
Guests generally found staff to be friendly and helpful, despite some reports of service issues in specific situations.
Location
8.44
The location was convenient for many, although some felt it was a bit far from the old quarter.
Room Quality
8.39
Rooms were described as nice and well-equipped, but some guests expected a higher standard.
Amenities
8.12
Amenities were generally available, but certain facilities did not function as expected.
Value for Money
8.38
Value for money was seen as reasonable by many guests despite a few complaints.
Food and Beverage
8.63
Food quality received positive comments, with many guests praising the diversity and service.
Overall Experience
8.3
Overall experience was generally positive, but with some isolated service complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:51

Property Description

Luxurious Accommodation with City Views
Novotel Hanoi Thai Ha offers a 5-star experience in Hanoi, featuring air-conditioned rooms with modern amenities and stunning city views. Guests can relax by the outdoor swimming pool, work out at the fitness centre, or unwind in the sauna.

Diverse Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a variety of cuisines including American, Japanese, and Korean dishes. Special dietary needs are catered to with vegetarian, dairy-free, and kosher options available upon request.

Convenient Facilities and Services
Enjoy the convenience of free WiFi, airport transfers, and a kids' club during your stay. With a 24-hour front desk, guests can expect top-notch service and assistance throughout their time at Novotel Hanoi Thai Ha.

Experience luxury and comfort at Novotel Hanoi Thai Ha. Book now for an unforgettable stay in Hanoi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.4
Based on 249 reviews
Cleanliness: 8.23
Service: 8.7
Location: 8.44
Room Quality: 8.39
Amenities: 8.12
Value for Money: 8.38
Food and Beverage: 8.63
Overall Experience: 8.3
F
Foong Teng • solo_traveller • my
10
2026-09-05 • via Nuitee
T
Thuy • couple • vn
6
Cons:

Phòng bố trí chật khu vực vệ sinh, không có gương soi cả người.

2026-09-03 • via Nuitee
A
Alvaro • solo_traveller • es
10
2026-08-27 • via Nuitee
H
Hoàng trung • couple • vn
8
2026-08-21 • via Nuitee
D
Dobkin • couple • th
8
Every person on staff was very nice and helpful
2026-08-21 • via Nuitee
A
Ana • family_with_children • au
2
Very average. Unprofessional for a big hotel. Poor service after being over charged.
Pros:

Most of the staff were friendly.

Cons:

Hotel changed my card 3 times over $1200 too much. Then they returned funds but not correct amount. On arrival instead of refunding me what was owed they offered one complimentary breakfast. Ummm it’s not complimentary when you owe me money. Manager was rude. Couple of times no hot water for shower. Our friends had air con leak all night then had to move rooms.

2026-08-21 • via Nuitee
R
Ricky HKL • solo_traveller • sg
10
Pros:

Customer service overall

2026-08-17 • via Nuitee
G
Giovanni • couple • br
10
2026-08-08 • via Nuitee
G
Grigory • solo_traveller • il
10
2026-07-02 • via Nuitee
T
Thierry • couple • fr
8
2026-06-22 • via Nuitee
T
TAKESHI • solo_traveller • jp
8
良し
Pros:

広いスペース、清潔

Cons:

シャワーが故障、水が溢れる。

2026-06-21 • via Nuitee
B
Bao • extended_group • vn
10
2026-06-16 • via Nuitee
C
Culture13663159888 • Business
10
Thanks Leo Linh
Pros:

Leo Linh is very friendly and helpful

2026-06-11 • via Tripadvisor
C
christW4739LP • Couples • North Yorkshire, England
10
Great Place for Lunch
Pros:

We had lunch here, but didn't stay in the hotel.
Excellent buffet lunch with a wide variety of food catering for all tastes. Very polite, friendly and attentive staff. Clean and tidy restaurant.
Recommended.

2026-06-09 • via Tripadvisor
R
Rakesh • extended_group • in
7
2026-05-29 • via Nuitee
E
Elgeya • couple • bg
10
2026-05-23 • via Nuitee
T
Thanh • couple • vn
10
2026-05-22 • via Nuitee
J
Jean Pierre • solo_traveller • fr
9
2026-05-11 • via Nuitee
M
Manfrini • solo_traveller • it
9
2026-05-09 • via Nuitee
G
Giedrė • family_with_children • lt
7
OK option, good breakfast
Pros:

Enjoyed the high floor view. Japanese type toilet. The room was comfortable, design is good, not exceptional.
The room felt spacious, bed was comfortable.

The breakfast is of wide variety, perhaps worth the price.

Cons:

The swimming pool was under construction, we were warned about it upon arrival, yet the whole pool are did not feel welcoming.
SPA services were very disappointing. It seems like western brand hotel should maintain western standards, but the SPA, massages were so much worse than SPA centers.

Washing service cost is per item only, which makes it expensive, especially when comparing to other hotels were they price per kilo. Not sure if any additional services are worth the price.

Weird bathroom design where water is supposed to run on the floor.

2026-05-06 • via Nuitee