Renaissance Dallas Addison

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Great service and Jermine is awesome taking care of us. Jermine is great in informing of our room status. Since I had 2 rooms he make sure our rooms were near and side by side. The hotel is lucky to have Jermine in their team. He is very valuable asset to the hotel. We will be back.

Nice food spread in the Concierge’s lounge in the evening with pleasant and attentive Vanessa and breakfast in the morning with friendly Alex.

Germaine provided excellent service and very accommodating to our travel schedule.

Vanessa (Executive Lounge)
My stays at the Renaissance Dallas Addison Hotel are always elevated thanks to Vanessa in the executive lounge. She is consistently welcoming, knowledgeable, and incredibly attentive. Whether it’s recommendations about the local area or making sure everything in the lounge runs smoothly, she handles it all with ease and professionalism.
What really stands out is her spirit—she connects with guests in a genuine way, and you can tell people truly enjoy interacting with her. I’ve seen firsthand how she creates a positive environment that keeps guests coming back. Vanessa represents the kind of excellence and hospitality that should absolutely be modeled across the brand.

We were so impressed with the excellent service provided to us by Ralph at the front desk. He is courteous and kind, and easily solved our issue. Thank you Ralph!

A successful event is not just about what happens inside the convention or conference center. While we put a tremendous amount of effort into creating world-class events, they are truly a joint effort with our onsite housing and host hotels. The customer service provided to our attendees by teams like yours plays a pivotal role in attendee satisfaction.

With the amount I travel, I’ve unfortunately experienced poor service at hotel restaurants, and I’ve heard similar feedback from attendees, although not managed by the show team can negatively impact their perception of our events. However, this was absolutely not the case at the Renaissance Addison. Many attendees specifically highlighted the exceptional service provided by your staff.

While the entire staff was wonderful, I would like to specifically recognize Rocio. She consistently provided excellent customer service, crafted quality drinks in a timely manner, and did it all with a smile. I made sure to tell her before I left that service like theirs deserves recognition. The efforts staff add value to our event, not just for our attendees but also for our team members, which sometimes goes unrecognized. Thank you, Rocio

Jermaine Howard made my experience at the Renaissance in Addison exceptional. I was here for a conference and he went out of his way to ensure I had what I needed.

Zoe, Paige, Christina, Jessica were wonderful, great team.

Paige, Zoe and Jessica were literally the best!!! Thank you so much for wonderful service! I can’t wait to come back.

I I had the best experience at this hotel. I came to this hotel for work event. The beds are comfortable which is VERY important to me, the room is spacious, nice shower products with professional hairline called Kevin Murphy, excellent food, drinks, stunning hotel, nice pool area, amazing iced caramel macchiato at the caffe with kind staff.
At reception, there is one staff member who was so kind, polite, professional and goes above and beyond as he clearly enjoys his job and working with people- his name is Jermaine at the front desk, THANKYOU for your kindness and making my stay so welcoming.

My only complaint would be to get better blow dryers to match those professional hair products! The blow dryers were outdated, and I am travelling from Europe with different voltage so I rely on hotels for decent blow dryers.
Other than that blow dryer I would absolutely stay here and recommend other to as well.

I had a great experience. Front desk, Jermaine Howard went above and beyond! We appreciate it!

Great experience. Chris Renteria was fantastic with customer service!!

All personnal are very nice. Christopher at the front desk was amazing very helpful and efficient.

Rocio is the bestest of the bestest.

Shes kind funny and always willing to take care of her people that come to the water hole.

She remembers our group from a couple of years ago and it was like yesterday when we crossed paths again.

Rocio is an asset to this hotel and anywhere she goes ✨

Rocio is the reason I’ll be back. She’s got a natural read on people — knew what I was in the mood for before I did — and somehow kept up with a full bar without anyone feeling ignored. Every drink she recommended was exactly right. She’s the kind of person who makes the whole place better. Go sit at her bar.

Christopher gave us the best service.He is very caring,welcoming and kind.What a great individual!

Rocio is the best bartender ever ! I have been to the Renaissance for years and she is the a beautiful, exceptional bartender and a stable to this hotel.shes the reason I came back thanks for be so great person