Hotel Ercilla de Bilbao, Autograph Collection

Hotels
Autograph Collection
8.6 (4992 reviews)
Ercilla, 37-38 , Bilbao , es

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Professional staff
Good amenities
Cons:
Cleanliness concerns
Issues with room heating
Limited parking availability

Categories

Cleanliness
8.28
General sentiment indicates some cleanliness issues, but mostly acceptable.
Service
9.05
The staff received high praise for their professionalism and attentiveness.
Location
9.29
Multiple reviews highlight the hotel's excellent location.
Room Quality
8.04
Room quality noted as good, though some issues with heating and size were mentioned.
Amenities
8.47
Amenities were generally appreciated, with some minor complaints.
Value for Money
8.43
Value assessed positively, though some felt the breakfast price was high.
Food and Beverage
8.58
Compliments on breakfast and bar services prevalent among reviews.
Overall Experience
8.65
Overall experiences were mostly positive, with a few noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:56

Property Description

Modern Accommodation and Fitness Center
Hotel Ercilla in central Bilbao boasts stylish rooms with flat-screen TVs and free Wi-Fi. Guests can stay active at the on-site fitness center.

Delicious Dining Options
Indulge in Bask cuisine and cocktails at Bar Americano, offering meals throughout the day. For stunning views and more culinary delights, visit La Terraza cocktail bar.

Convenient Location
Explore the iconic Guggenheim Museum just a short walk away. With a metro station nearby, easily access Bilbao's beautiful beaches within minutes.

Book your stay at Hotel Ercilla now to experience luxury and convenience in the heart of Bilbao.

Important information:

Please note guests with walking difficulties can access the hotel reception via a elevator, which is accessed from the street.

Touristic License HBI 00575
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Location

Guest Reviews

8.6
Based on 4992 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.29
Room Quality: 8.04
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.65
C
Corinne couple fr
8
2026-08-15 via Nuitee
T
Traveling Ray solo_traveller us
8
Very nice stay in Bilbao
Pros:

Very nice facilities, staff was very attentive to your every need. The room was spacious. The location is excellent for someone to be in the middle of the city. Taxi, subway, all very handy.

Cons:

The AC was not very good. We complained about it from day 1. Finally we were moved to another which was a little better, but not truly comfortable. It never got below 24° (75°f at the thermostat), so within the room it was probably 25 or 26 (77 or 79°f).

2026-08-15 via Nuitee
J
Jonas solo_traveller ch
7
Cons:

Teppichböden

2026-08-14 via Nuitee
E
Elizabeth solo_traveller us
9
Location and Comfort in Bilbao
Pros:

The central location was a 15 - 20 minute walk from major sights, such as Old Town Bilbao and the Guggenheim Museum. Additionally, the hotel is very close to shopping and dining options. The restaurant in the hotel provides tasty, creative meals.

The facilities were well maintained, and all service was provided in a thoughtful manner. Overall, my stay was very comfortable and enjoyable.

Cons:

The elevators were a challenge at times.

2026-08-14 via Nuitee
J
JACINTO family_with_children es
8
2026-08-12 via Nuitee
E
Eizo extended_group jp
8
ビルバオの街探索の拠点西原うってつけ
Pros:

朝食のビッフェの料理の種類が多くて、非常に美味しかった。

Cons:

ながら見た景色が楽しめなかった。

2026-08-11 via Nuitee
D
doug solo_traveller us
10
2026-08-11 via Nuitee
L
Luis Monterde solo_traveller es
7
2026-08-09 via Nuitee
I
Indalecio family_with_children es
10
Fantástico hotel
Pros:

Todo. Especialmente su ubicación y la amabilidad y disponibilidad para ayudar de todo el personal.

Cons:

Faltaban algunos ganchos para las toallas de ducha en el baño y un toallero para la toalla de manos.

2026-08-09 via Nuitee
C
CEDRIC couple fr
4
Pas à la hauteur du tarif
Pros:

L emplacement

Cons:

La literie et les dimensions du lit . Le personnel qui ne cherche pas à communiquer si on ne parle ni anglais ni espagnol ( personnel de l accueil) le personnel du petit déjeuner beaucoup plus professionnel.

2026-08-09 via Nuitee
A
Anita family_with_children de
8
2026-08-08 via Nuitee
S
SUSAN couple gb
9
Fantastic location and facilities - I would not hestitate to recommend or return.
Pros:

A very comfortable, welcoming and clean hotel in a fabulous location for everything in Bilbao. The staff are extremely helpful and pleasant and speak very good English. Our standard twin room was spacious and well appointed - the beds were large and very comfortable, plenty of storage space , coffee machine , iron and ironing board etc. plenty of plug sockets / light switches etc including close to the beds.
The bathroom was large with a shower and bath. Nice little touches such as fresh water left everyday , good quality soap , shampoo etc and a selection of emergency kits in the bathroom. The roof terrace has amazing panoramic views and is a lovely place to sit for a drink.

Cons:

At face value the breakfast seemed a little expensive ( not booked with our room ) compared with other local options - we didn’t stay to eat the breakfast for that reason.

2026-08-07 via Nuitee
K
Kathryn couple us
10
2026-08-07 via Nuitee
F
Francesca couple it
10
2026-08-04 via Nuitee
J
Joanne solo_traveller gb
8
Pros:

Location

Cons:

Nothing

2026-08-03 via Nuitee
B
Barbara couple ch
9
2026-08-03 via Nuitee
S
Sascha couple de
5
2026-08-02 via Nuitee
S
Shabnam family_with_children nl
9
2026-07-25 via Nuitee
J
John couple nl
7
2026-07-24 via Nuitee
M
Maxime solo_traveller be
6
Pros:

Very friendly staff.
Beautiful and classy rooftop with good gins & tonics.

Cons:

Small yet expensive rooms.
The bed was way too small for two and with my 1m88 tall, my feet were outside the bed. Did not sleep very well due to this.
For the parking, be aware that you need to book it in advance. It is also very small... Fortunately the parking located nearby at indautxu plaza is not too small and is rather cheap.

2026-07-23 via Nuitee