Hotel Ercilla de Bilbao, Autograph Collection

Hotels
•
Autograph Collection
8.6 (4948 reviews)
Ercilla, 37-38 , Bilbao , es

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Professional staff
Good amenities
Cons:
Cleanliness concerns
Issues with room heating
Limited parking availability

Categories

Cleanliness
8.28
General sentiment indicates some cleanliness issues, but mostly acceptable.
Service
9.05
The staff received high praise for their professionalism and attentiveness.
Location
9.29
Multiple reviews highlight the hotel's excellent location.
Room Quality
8.04
Room quality noted as good, though some issues with heating and size were mentioned.
Amenities
8.47
Amenities were generally appreciated, with some minor complaints.
Value for Money
8.43
Value assessed positively, though some felt the breakfast price was high.
Food and Beverage
8.58
Compliments on breakfast and bar services prevalent among reviews.
Overall Experience
8.65
Overall experiences were mostly positive, with a few noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:56

Property Description

Modern Accommodation and Fitness Center
Hotel Ercilla in central Bilbao boasts stylish rooms with flat-screen TVs and free Wi-Fi. Guests can stay active at the on-site fitness center.

Delicious Dining Options
Indulge in Bask cuisine and cocktails at Bar Americano, offering meals throughout the day. For stunning views and more culinary delights, visit La Terraza cocktail bar.

Convenient Location
Explore the iconic Guggenheim Museum just a short walk away. With a metro station nearby, easily access Bilbao's beautiful beaches within minutes.

Book your stay at Hotel Ercilla now to experience luxury and convenience in the heart of Bilbao.

Important information:

Please note guests with walking difficulties can access the hotel reception via a elevator, which is accessed from the street.

Touristic License HBI 00575
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 22 per day.

Location

Guest Reviews

8.6
Based on 4948 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.29
Room Quality: 8.04
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.65
H
Haritz • couple • es
10
2026-07-18 • via Nuitee
A
Ainhoa • couple • es
9
2026-07-18 • via Nuitee
M
Michael • family_with_children • at
10
Ideales Stadthotel in perfekter Lage, toller Service
Pros:

Top Lage, sehr freundliches Personal

2026-07-17 • via Nuitee
G
giulia • solo_traveller • it
9
2026-07-17 • via Nuitee
A
Andrew • extended_group • gb
9
Third stay at the Ercilla
Pros:

The location is superb, central to everything Bilbao has to offer

Cons:

Nothing

2026-07-16 • via Nuitee
D
Dakidd40 • couple • es
10
2026-07-16 • via Nuitee
M
Mathieu • couple • fr
10
Luxe et calme en centre ville
Pros:

L'accueil, personnalisé, le rooftop pour déjeuner et prendre un verre, la chambre parfaitement équipée, la literie confortable et le calme au milieu de la ville

2026-07-15 • via Nuitee
F
fernandez camacho • solo_traveller • es
10
2026-07-14 • via Nuitee
R
Raquel • extended_group • es
10
Hotel bien situado y buena relación calidad precio. Sin duda volveremos
Pros:

Ubicación, habitaciones y personal

Cons:

Todo fue muy bien, sin pegas

2026-07-13 • via Nuitee
R
Raquel • couple • es
10
Buen hotel y buena ubicación
Pros:

Todo

Cons:

Nada

2026-07-13 • via Nuitee
S
Sylvia • solo_traveller • nl
8
2026-07-13 • via Nuitee
R
Raquel • couple • es
10
Buena ubicación y buen hotel
Pros:

Todo

Cons:

Nada

2026-07-13 • via Nuitee
I
Isabel • extended_group • es
9
2026-07-12 • via Nuitee
N
Nicole • couple • nl
8
2026-07-12 • via Nuitee
A
antonio • couple • es
9
2026-07-12 • via Nuitee
E
eda • couple • es
9
2026-07-12 • via Nuitee
A
adrien • family_with_children • fr
8
2026-07-10 • via Nuitee
J
Jan • couple • ch
8
Schön, aber kalt.
Pros:

Die Lage, das Komfort, das Personal

Cons:

Eiskalt im Zimmer

2026-07-09 • via Nuitee
F
fiona • couple • gb
10
Amazing hotel, rooms, roof top terrace and staff
Pros:

This is the second time we’ve stayed here. The hotel is lovely, the staff are amazing, the rooms are large, comfy and clean. The rooftop terrace is to die for. The location is great for exploring the whole city. Would definitely recommend

2026-07-08 • via Nuitee
E
Eugenio • couple • es
3
Relación calidad precio, nefasta.
Pros:

La situación.

Cons:

Encontramos una cucaracha en la habitación, además, para acceder a ella, teníamos 4 escalones, que con maletas es complicado.
La recepción lenta. El servicio de grupo deja que desear. La cafetería con pésimo servicio. Si añado que el desayuno estaba muy bien. Por lo demás tremendamente decepcionado. Siempre me he quedado en este hotel y ahora no tiene nada que ver.

2026-07-08 • via Nuitee