Hotel Ercilla de Bilbao, Autograph Collection

Hotels
•
Autograph Collection
8.6 (4869 reviews)
Ercilla, 37-38 , Bilbao , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Professional staff
Good amenities
Cons:
Cleanliness concerns
Issues with room heating
Limited parking availability

Categories

Cleanliness
8.28
General sentiment indicates some cleanliness issues, but mostly acceptable.
Service
9.05
The staff received high praise for their professionalism and attentiveness.
Location
9.29
Multiple reviews highlight the hotel's excellent location.
Room Quality
8.04
Room quality noted as good, though some issues with heating and size were mentioned.
Amenities
8.47
Amenities were generally appreciated, with some minor complaints.
Value for Money
8.43
Value assessed positively, though some felt the breakfast price was high.
Food and Beverage
8.58
Compliments on breakfast and bar services prevalent among reviews.
Overall Experience
8.65
Overall experiences were mostly positive, with a few noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:56

Property Description

Modern Accommodation and Fitness Center
Hotel Ercilla in central Bilbao boasts stylish rooms with flat-screen TVs and free Wi-Fi. Guests can stay active at the on-site fitness center.

Delicious Dining Options
Indulge in Bask cuisine and cocktails at Bar Americano, offering meals throughout the day. For stunning views and more culinary delights, visit La Terraza cocktail bar.

Convenient Location
Explore the iconic Guggenheim Museum just a short walk away. With a metro station nearby, easily access Bilbao's beautiful beaches within minutes.

Book your stay at Hotel Ercilla now to experience luxury and convenience in the heart of Bilbao.

Important information:

Please note guests with walking difficulties can access the hotel reception via a elevator, which is accessed from the street.

Touristic License HBI 00575

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 22 per day.

Location

Guest Reviews

8.6
Based on 4869 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.29
Room Quality: 8.04
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.65
M
Mirea • family_with_children • es
9
Nice stay in Bilbao - comfortable, well located, delightful staff
Pros:

Very spacious room, all the staff members were incredibly nice and wanting to serve us, clean, very well located.

2026-05-19 • via Nuitee
A
Annette • family_with_children • de
7
2026-05-19 • via Nuitee
I
Idoia • couple • es
9
2026-05-18 • via Nuitee
C
Christina • couple • gb
10
2026-05-17 • via Nuitee
U
Ulrike • couple • at
9
2026-05-17 • via Nuitee
L
Leire • solo_traveller • es
10
2026-05-16 • via Nuitee
A
Andrea • couple • cl
10
Excelente hotel
Pros:

Excelente ubicación y todos muy amables

Cons:

Todo perfecto.

2026-05-13 • via Nuitee
T
Theo • couple • nl
9
Mooi hotel perfecte ligging
Pros:

Ligging middenin het centrum en parleren onder het hotel

Cons:

Niets

2026-05-13 • via Nuitee
S
Stephen • couple • us
8
Great hotel in the heart of Bilbao.
Pros:

Great staff.

Cons:

Need to have coffee available in lobby 24/7

2026-05-13 • via Nuitee
S
sarah • couple • au
8
Very good
Pros:

Great position

Very accommodating staff

Cons:

The Airconditioning was not able to function as cooling as the building hadn’t transitioned to summer mode

2026-05-12 • via Nuitee
I
Isabel • couple • co
10
Pros:

Todo

2026-05-12 • via Nuitee
J
Julia • solo_traveller • au
8
Staff were helpful and friendly and went out of their way to help with any questions
2026-05-12 • via Nuitee
I
iñaki • couple • es
8
Estancia agradable con trato exquisito
Pros:

Personal
Muy amable

Cons:

Habitaciones un poco justas

2026-05-11 • via Nuitee
A
Andrea • extended_group • de
8
jederzeit zu empfehlen, freundliches sehr hilfsbereites Personal
Pros:

sehr schönes Zimmer, tolle Lage, zentral trotzdem ruhig, wunderschöne Dachterrasse mit tollem Blick

2026-05-11 • via Nuitee
J
Julio Alberto • family_with_children • es
10
Muy buena opción
Pros:

La comodidad del hotel y la localización, excepcionales.

Cons:

Nos hicieron cargo de un gasto de una consumición en la terraza que nosotros no hicimos. A pesar de ello, el personal del hotel estuvo muy implicado en solventar el error.

2026-05-09 • via Nuitee
K
Konstantinos Lazaridis • solo_traveller • gr
9
2026-05-08 • via Nuitee
C
Cecille • couple • pr
10
Maravillosa estadía. Volvemos!
Pros:

Excelente la localización y el personal muy amable y servicial.

2026-05-06 • via Nuitee
I
Inge • couple • nl
8
Goede locatie, uitstekend ontbijt, beetje gedateerde inrichting.
Pros:

Prima locatie, op loopafstand van Guggenheim en de oude stad. Ook leuke tapasbars in de omgeving. Geweldig ontbijt!
Mooie rooftopbar.

Cons:

Beetje verouderde inrichting, matige badkamer met douche in bad in plaats van aparte cabine.
Soms lang wachten op de lift.

2026-05-05 • via Nuitee
C
Carole • couple • fr
8
2026-05-04 • via Nuitee
D
David • solo_traveller • es
9
2026-05-02 • via Nuitee