Hilton Houston Plaza/Medical Center

Hotels
•
Hilton Hotels & Resorts
8 (1701 reviews)
6633 Travis Street , Houston , US
+1 713-313-4000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent location near Texas Medical Center / MD Anderson
Friendly, helpful and professional front desk staff
Clean and comfortable rooms reported by many guests
Onsite restaurant and breakfast praised
Upgraded rooms/suite offers good value for some guests
Spacious rooms and good views mentioned
Safe location and convenient walkability to restaurants/stores
Cons:
Occasional cleanliness and maintenance problems (crumbs, leaking fridge, dirty shower)
Rooftop pool/bar often unkept or understaffed
Parking garage is difficult to navigate and tight
Occasional noisy A/C and missing amenities (e.g., ice on certain floors)
Instances of poor responsiveness to guest complaints
Staff presence at pool/bar sometimes lacking
Some areas of hotel appear neglected/need more maintenance
Staff entering rooms early or procedural lapses reported

Categories

Cleanliness
7
Mixed reports: many guests described rooms as clean and comfortable, but several specific cleanliness/maintenance issues were reported (crumbs on floor, leaking fridge, shower not clean), lowering the score.
Service
9
Generally excellent front desk and attentive staff repeatedly called out; a few notable service lapses (no staff at rooftop bar, slow response to some issues) but overall service is a strong point.
Location
9.5
Consistently praised for proximity to the Texas Medical Center / MD Anderson and convenient local access, making location a standout feature.
Room Quality
8
Rooms described as comfortable, spacious, and upgraded for some guests; occasional issues noted (A/C noise, maintenance concerns) but room comfort is generally good.
Amenities
7.5
Onsite amenities (restaurant/bar, rooftop pool, upgrades) are valued, but roof pool/bar upkeep and parking garage navigation issues reduce the score.
Value for Money
8
Several guests noted good value (e.g., upgraded to a suite at same price) and willingness to return; overall perceived as fair value.
Food and Beverage
7.5
Breakfast and onsite food received positive comments, but service gaps at the rooftop bar (no staff available) and occasional F&B availability issues lowered this category.
Overall Experience
7.5
Majority of stays described as pleasant and recommendable (especially for medical center visits), but notable negative incidents (dirty room, understaffed rooftop, maintenance) tempered overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Exceptional Accommodations and First-Class Facilities
Experience top-notch accommodations at the Hilton Houston Plaza/Medical Center, where luxury meets comfort. Enjoy modern rooms and upscale amenities that cater to all your needs.

Convenient Location near Major Houston Attractions
Explore Houston with ease as you stay at our hotel located near popular attractions like the Brown Convention Center, Minute Maid Park, and the Galleria shopping center. Immerse yourself in the vibrant city life just steps away from your accommodation.

State-of-the-Art Fitness Center and Rooftop Pool
Stay active during your stay with access to our cutting-edge fitness center and unwind by taking a refreshing dip in the rooftop outdoor pool. End your day with a drink at the poolside bar, offering stunning views of the city skyline.

Book now to indulge in a luxurious stay at the Hilton Houston Plaza/Medical Center and create unforgettable memories in the heart of the Texas Medical Center.

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

8
Based on 1701 reviews
Cleanliness: 7
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 7.5
J
John • couple • us
9
Pros:

upraded to a suite at same price

2026-10-29 • via Nuitee
R
Rebecca • couple • us
10
Medical district for surgery
Pros:

Comfort of the room, cleanliness', staff very professional. having a restaurant/bar in the lobby. closeness to the medical center.

2026-10-28 • via Nuitee
A
Adameit • couple • us
10
Pros:

Front desk was wonderful and accommodating

Cons:

N/A

2026-10-27 • via Nuitee
A
Adameit • couple • us
10
Pros:

The Front desk was the best I've ever experienced and was happy to answer any questions we had. The Breakfast was better then a local restaurant we ate at one day.

2026-10-27 • via Nuitee
L
Laquisha • family_with_children • us
8
Pros:

I didn't eat breakfast

2026-10-24 • via Nuitee
C
Cañizalez • couple • us
10
2026-10-24 • via Nuitee
G
Glenn • solo_traveller • us
10
Excellent for Md Anderson patients.
Pros:

Location to Md Anderson

Cons:

Hidden Gem

2026-10-24 • via Nuitee
R
Ricardo • couple • ec
10
2026-10-22 • via Nuitee
R
Rhonda • solo_traveller • us
9
We would readily stay there again and will recommend to others.
Pros:

Nice property and conveniently located across the street from the Texas Medical Center. The staff were very attentive and helpful.

Cons:

It was a little challenging to find the entrance to the parking garage. Perhaps additional signage could help. Our room and other areas were great.

2026-10-19 • via Nuitee
C
Cary • couple • us
10
Overall great hotel
Pros:

Clean and comfortable room. Friendly helpful knowledgeable staff. Perfect location. Lots of onsite amenities. Walking distance to restaurants and stores.

2026-10-17 • via Nuitee
E
Edward • extended_group • us
9
I will stay here again.
Pros:

The rooms are always clean, the staff is amazing and I like that I don’t have to leave if I get hungry. There’s food served onsite and the food is always enjoyable.

Cons:

It just seems like management has given up on some areas of this hotel. The rooftop pool and bar are amazing but seem unkept most of the time. Maybe this is seasonal, but it’s such a nice area to neglect.

2026-10-15 • via Nuitee
S
Shekinah • couple • us
8
Good experience safe and comfortable
Pros:

They were nice! Clean! Lots of upgrades in rooms very hospitable

Cons:

The parking garage was alot to navigate and tight and having to go through the entire hotel from lobby to upper rooms wasnt efficient at all

2026-10-13 • via Nuitee
B
Barefield • couple • us
10
It was beautiful
Pros:

Beautiful

Cons:

I loved everything

2026-10-13 • via Nuitee
A
Anthony • solo_traveller • us
2
Dirty
Cons:

The room was dirty. Crumbs on the floor leaking water in the fridge. A/C not working. I reported this to the hotel and all they could say was , they were sory.

2026-10-12 • via Nuitee
A
ANDREA • couple • us
5
I was disappointed at the customer service received at this location.
Pros:

I selected the hotel that displayed the best amenities online. However upon arrival when I went to the rooftop area there was Noone in sight that worked there that could prepare a drink or order food from. There were several people that were interested in drinking at the bar and ordering
Food. I sat for almost 2 hours and Noone ever showed up to work the bar area. I was very disappointed.

Cons:

The lack of concern and visual appearance by staff. I did not see 1 staff person the entire time we sat by the pool.

2026-10-09 • via Nuitee
J
Johnny • solo_traveller • us
10
2026-10-08 • via Nuitee
A
Ana maria • couple • pe
8
Bien
Pros:

La ubicación, las personas, la comodidad

Cons:

Está un poco viejo y sucio, le falta mantenimiento. Se olvidaban de dejarnos toallas o agua.

2026-10-07 • via Nuitee
P
Patrick • solo_traveller • at
10
Empfehlenswert
Pros:

Die 24h Rezeption die immer geholfen hat und die Lage war perfekt.

Cons:

Das es im 11 Stock kein eis gegeben hat so wie auf der karte stand. In der Nacht ist die Klima ab und zu sehr laut.

2026-09-18 • via Nuitee
M
Marc • solo_traveller • es
6
2026-09-17 • via Nuitee
S
Shawanna • solo_traveller • us
10
Pros:

The hotel was huge and gorgeous.

Cons:

The parking garage.

2026-09-15 • via Nuitee