Sheraton Philadelphia Downtown

Hotels
•
Sheraton
9 (655 reviews)
201 North 17th Street , Philadelphia , US
+1 215-448-2000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Great downtown location
Friendly staff in some areas
Cons:
Cleanliness issues
Unprofessional service at the reception
Overpriced for the quality

Categories

Cleanliness
7
Disgusting & dirty throughout entire place; multiple mentions of cleanliness issues.
Service
10
Mixed reviews; some staff were accommodating, but reception staff described as unprofessional.
Location
10
Great downtown location; easy access to amenities within walking distance.
Room Quality
9.5
Rooms were described as okay, but some complaints about cleanliness and maintenance.
Amenities
10
Facilities and services are present but experienced issues with wait times and staff attentiveness.
Value for Money
8
Overpriced compared to the quality and services provided.
Food and Beverage
7.5
Negative feedback regarding the quality of food and beverage offerings.
Overall Experience
10
Despite significant issues, some enjoyed their stay; needed improvements were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:23

Property Description

Centrally Located in Downtown Philadelphia
Sheraton Philadelphia Downtown is conveniently situated near key attractions like museums, the Pennsylvania Convention Center, and LOVE Park.

Modern Amenities for Comfort
Guests can unwind in redesigned, spacious rooms with Smart HDTVs, in-room entertainment, and convenient workspaces. The hotel also offers a fitness center with Peloton® bikes for health enthusiasts.

Dining Options and Nearby Attractions
Indulge in delicious meals at the on-site Local Cafe and The Terrace, or explore nearby landmarks like The Franklin Institute, Philadelphia Museum of Art, and Liberty Bell Center.

To experience the perfect blend of comfort and convenience in Downtown Philadelphia, book your stay at Sheraton Philadelphia Downtown today.

Important information:

Guests must be 21 years or older and have a photo identity card to make a reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Location

Guest Reviews

9
Based on 655 reviews
Cleanliness: 7
Service: 10
Location: 10
Room Quality: 9.5
Amenities: 10
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 10
G
Gina • family_with_children • us
5
Ok
2026-10-31 • via Nuitee
M
Martin • extended_group • us
5
Pros:

Staff was friendly

Cons:

though checked in late almost no room available and we had booked two double beds and got a king instead m
The mattress were way too soft and saggy. It was good that last minute my daughter had decided not to come because otherwise we would’ve had to sleep three people in the
Kings bed- it was supposed to be a room that fit four… had a very early start and nothing was open

2026-10-29 • via Nuitee
L
Lisa • couple • us
8
Our stay was comfortable and conveniently located.
Pros:

Check in and check out was seamless. Parking was easy. The staff was pleasant and helpful. The view from our room was lovely.

2026-10-28 • via Nuitee
C
candice • family_with_children • us
8
2026-10-26 • via Nuitee
M
Meryl • solo_traveller • us
10
Great stay in Philly -- near museums and Center City
Pros:

Great location for visiting family and friends

2026-10-21 • via Nuitee
B
Blount • couple • us
6
Om
Pros:

Everytime i book with you guys my room is never ready. Especially after check in. I never get what I pay for you.

2026-10-19 • via Nuitee
C
Christina • extended_group • us
8
Good but not sure its worth the cost
Pros:

The cafe and front desk staff were stellar!! Antionette is a gem!!

Cons:

No hot water in the morning. The sounds from the hallway and the next room were very audible in my room with the TV going

2026-10-15 • via Nuitee
I
Isiah • extended_group • us
10
2026-10-12 • via Nuitee
O
Omar • couple • co
9
2026-10-12 • via Nuitee
K
Kristen • solo_traveller • us
9
Pros:

Helpful staff during busy convention

Cons:

How loud the noise is from elevators when room in nearby

2026-09-18 • via Nuitee
D
Dimitar • extended_group • bg
10
2026-09-17 • via Nuitee
R
Remo • couple • ch
8
Pros:

Sehr schönes Zimmer. Gute Lage

2026-09-15 • via Nuitee
H
Heather • solo_traveller • us
8
2026-09-14 • via Nuitee
R
reed • solo_traveller • us
1
2026-09-12 • via Nuitee
S
Stefan • solo_traveller • de
2
Pros:

Location

Cons:

No housekeeping, old and unclean interior, loid AC, Doors not working properly

2026-09-08 • via Nuitee
M
Monique • couple • us
7
2026-09-07 • via Nuitee
E
Evans • solo_traveller • us
10
Felt luxurious.
Pros:

The check in staff were very professional and helpful. Derrick helped me when I checked in the 1st night. I had to change my plans and book a 2nd night, Ronaldo very patiently helped me navigate that. There was another gentleman on Saturday morning that helped me arrange things, but I didn't get his name.
Anyone who plans to stay, get breakfast added to your payment. The food was delicious. The variety and display was so nice.
The shower pressure was fantastic for washing away your travel stress. The lotions and soaps smelled great, kind of masculine but not too much.

Cons:

I didn't like that I had to go back home. I traveled with my son and he barely wanted to sightsee, he enjoyed the room so much.

2026-09-04 • via Nuitee
R
Ricardo • extended_group • co
8
2026-09-01 • via Nuitee
J
Janice • solo_traveller • us
9
I liked the hotel. I will use it again and I will recommend it to others.
Pros:

Staff was very helpful and pleasant. From the front desk to the valet to the bartenders.

Cons:

Better lightening in the bathroom.

2026-08-31 • via Nuitee
A
Aleksandra • family_with_children • pl
8
Pros:

The room was spacious and clean, with comfortable beds. In my opinion, for a hotel of this size, parking and breakfast should be included in the price. The location was excellent, making it a good base for exploring the city.

2026-08-30 • via Nuitee