Sheraton Philadelphia Downtown

Hotels
•
Sheraton
9 (645 reviews)
201 North 17th Street , Philadelphia , us
+1 215-448-2000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great downtown location
Friendly staff in some areas
Cons:
Cleanliness issues
Unprofessional service at the reception
Overpriced for the quality

Categories

Cleanliness
7
Disgusting & dirty throughout entire place; multiple mentions of cleanliness issues.
Service
10
Mixed reviews; some staff were accommodating, but reception staff described as unprofessional.
Location
10
Great downtown location; easy access to amenities within walking distance.
Room Quality
9.5
Rooms were described as okay, but some complaints about cleanliness and maintenance.
Amenities
10
Facilities and services are present but experienced issues with wait times and staff attentiveness.
Value for Money
8
Overpriced compared to the quality and services provided.
Food and Beverage
7.5
Negative feedback regarding the quality of food and beverage offerings.
Overall Experience
10
Despite significant issues, some enjoyed their stay; needed improvements were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:23

Property Description

Centrally Located in Downtown Philadelphia
Sheraton Philadelphia Downtown is conveniently situated near key attractions like museums, the Pennsylvania Convention Center, and LOVE Park.

Modern Amenities for Comfort
Guests can unwind in redesigned, spacious rooms with Smart HDTVs, in-room entertainment, and convenient workspaces. The hotel also offers a fitness center with Peloton® bikes for health enthusiasts.

Dining Options and Nearby Attractions
Indulge in delicious meals at the on-site Local Cafe and The Terrace, or explore nearby landmarks like The Franklin Institute, Philadelphia Museum of Art, and Liberty Bell Center.

To experience the perfect blend of comfort and convenience in Downtown Philadelphia, book your stay at Sheraton Philadelphia Downtown today.

Important information:

Guests must be 21 years or older and have a photo identity card to make a reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Guest Reviews

9
Based on 645 reviews
Cleanliness: 7
Service: 10
Location: 10
Room Quality: 9.5
Amenities: 10
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 10
M
Minh Hoang • extended_group • vn
10
2026-07-18 • via Nuitee
A
Aballea • solo_traveller • fr
9
2026-07-07 • via Nuitee
S
shaurya • couple • us
9
2026-07-06 • via Nuitee
M
Melanie • family_with_children • us
1
Lazy staff / unclean rooms / paranormal activity
Pros:

Location, that’s it.

Cons:

The staff were lazy/ unhelpful. We brought in all of our own luggage and push the luggage cart ourselves without any assistance. The private parking fee was outrageous, $77 for one night. The lobby felt very unwelcoming. It was dimly lit, empty, and lacked any inviting atmosphere. The complimentary water station was always empty, the hotel's dining options were also outrageously expensive, making it difficult to justify eating on-site. We found our room to be unclean. There was hair all over the shower before we had even used it. Our party consisted of eight guests, five adults and three children. The hotel gave us two rooms: one with a single king bed and another with two double beds. I expected the king room to include a pull-out sofa, but it didn't. I don't understand how the hotel expected eight people to comfortably stay with those accommodations. They did send up a rollaway cot, but it was extremely uncomfortable, you could actually feel the metal wires poking through the mattress. The worst part was Room 707, the room felt very uncomfortable to stay in. From the beginning, we couldn't even get into the room with our key card. Front desk said the room is rarely used, so the door lock was "rusty." Instead of fixing it, they showed us a makeshift way to open the door by pulling it hard toward us while pushing on it a certain way. We were eventually able to get inside, but then the door would jam from the inside as well, making it difficult to get back out into the hallway. We reported this to the front desk, and they sent someone to fix it, but it was never fixed posing a serious safety hazard. My aunt staying in Room 707 said that around 3:30 a.m. she had a frightening experience. She felt as though something was lifting her arm and making it difficult for her to breathe. Whether others believe in paranormal experiences or not, it was terrifying for her and left us feeling extremely uneasy.

2026-07-06 • via Nuitee
L
L707OCmikew • Solo travel
4
Very poor service for Titanium members
Pros:

Booked hotel using Bonvoy points. Was given Club Lounge access as expected but that's were the service ended. Club lounge was always hot and unpleasant to stay in. Complained but not prepared to do anything to help. Oh except to take the food and drink away. Breakfast regularly ran out of food. This morning they ran out of cutlery and you had to eat breakfast from a paper plate with plastic knife and fork. Shocking. The evening hot food looked like it had been there for hours. I was told I could take the food and drink and eat it in the lobby. Honestly. Manager I spoke to was not interested. I requested a quiet room in advance. So they put me in a joining room where you could hear every word next door. My one good shout out is to Colin in the Lobby bar. An absolute star.

2026-07-05 • via Tripadvisor
L
Lorena • couple • us
10
2026-07-05 • via Nuitee
J
Jim • solo_traveller • ke
8
2026-07-01 • via Nuitee
W
W4836GVbillb • Family
10
Great overnight stay.
Pros:

Nice overnight stay. Every staff member that we came into contact with was so friendly. Also enjoyed evening drinks and snacks at the lobby bar. Room was clean and we had a great view of the city.

2026-06-30 • via Tripadvisor
G
Georelle • family_with_children • cw
7
The location was great, and the housekeeping staff member was very friendly and helpful.
Pros:

The room was perfectly fine for a 3-night stay. The bed (mattress) was comfortable. The location was very central in downtown Philadelphia, with many attractions and amenities within walking distance.

Cons:

The worst part of our stay was that there were protesters outside the hotel on the days we were there. They made an incredible amount of noise, resulting in severe noise disturbance.

2026-06-30 • via Nuitee
K
Kwabena • couple • gh
7
2026-06-29 • via Nuitee
B
Brittany • family_with_children • us
9
2026-06-27 • via Nuitee
J
Jocastra • couple • us
10
2026-06-23 • via Nuitee
T
tp4life • Family • Lynchburg, Virginia
4
Hotel is on strike….welcomed by picketers!! Making loud noises and shouting at us! Hotel has fallen into a deep hole.
Pros:

Room wasn’t cleaned well mold in the bathroom. Dusty smell in hallways. Dirty carpet.

2026-06-22 • via Tripadvisor
K
KAREKA • couple • us
10
2026-06-21 • via Nuitee
8
875acej • Business
10
Unexpected surprise!!
Pros:

Very Good experience. The staff was very hospitable, and a special Thank You to Tianda! She made my stay the least of my worries during my stay! Thanks Sheraton, in a time where customer care is almost non existent, your staff proved that there are still some good businesses out there who care for their customers!!

2026-06-20 • via Tripadvisor
J
Jennifer • couple • us
10
Pros:

I felt safe and the view was beautiful

Cons:

Clean and friendly

2026-06-20 • via Nuitee
T
Thomas • solo_traveller • us
5
Pros:

Nothing. Even the small hotels are better than this place. After paying over $700 for two nights.

Cons:

You pay for everything. On the website they said breakfast included which was one of the reasons why I went there. NO MICROWAVE in room. You have to pay for parking. You have to pay to go in and out. You have to pay for breakfast. I went walking all over to find breakfast instead of paying $25 per person for their buffet. Worst experience I have ever had. Even the small hotels treat you better. They have a money grabbing mentality like Spirit Airlines had. I wonder.... After complaining I was aĺowed to have breakfast and was told that I had break fast for one the day before.

2026-06-20 • via Nuitee
S
Stephanie • solo_traveller • us
6
Pros:

The EMPLOYEES

Cons:

You didn't put ROOM DRESS

2026-06-17 • via Nuitee
D
Debra • family_with_children • us
7
Pros:

Air condition was very cold and hot water kicked on immediately

Cons:

There was not body wash in our shower

2026-06-16 • via Nuitee
H
Heather • couple • nz
8
Pros:

great location, quiet, good food options nearby

2026-06-15 • via Nuitee