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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Heated pool
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Outdoor furniture
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Shallow end
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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CCTV outside property
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24-hour security
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Security alarm
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby outdoor pool
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Private picnics
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Reception hall
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Exercise/lap pool
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Secured parking
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Garage
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Swimming nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Lagoon View Rooms and Exceptional Dining
Experience luxury at Grand Bay Hotel San Francisco with rooms overlooking a picturesque lagoon. Indulge in comfort with a work desk, coffee machine, and room service. Delight your palate at Waterside Grill and Lounge, offering local cuisine with lagoon views, or sip unique cocktails at the Bar overlooking the pool.
Relaxation and Recreation
Swim in the outdoor pool, stay active in the gym, and explore the gift shop for souvenirs.
Convenient Location
Located just 30 km from Silicon Valley and a short drive from San Francisco, enjoy the best of both worlds with shopping, dining, and entertainment at your doorstep. Book now for an unforgettable stay at Grand Bay Hotel San Francisco.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and costs USD 30 per day.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for US$25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Would not recommend staying at this hotel at all. We were shocked to learn that the parking garage charged $50 a day and had to be paid through an app. The concierge at the check-in scoffed at me when I asked if that price was for hotel guests as well. Our room was also disappointing. The window was mostly blocked, the coffee machine had to be replaced, and the shower water pressure was weak.
We also saw the floor our room was on had signs everywhere warning guests that the floor had tobacco smoke despite the management insisting that it is a smoke-free hotel. I assume the floor used to be a smoking floor and the management did not want to be honest about putting guests in formerly smoking-rooms.
I saw another review here after we arrived that explains it best; "deceptive practices". Don't waste your money, pay a little extra and stay somewhere nicer and closer or bite the bullet and go with a niche hotel. Marriott has really lowered their standards.
This hotel is a well kept secret. Our stay was wonderful. The staff is friendly, receptive and willing to assist in any way. Our room was clean, bright and comfortable. The restaurant is a good choice based on hotel restaurants. We were more than pleasantly surprised and would be happy to stay there again.
Would not recommend this hotel at all. Service when checking in was rude and unhelpful. Charge $50 a night for self parking, make you register on an app and charge an additional $3 convenience fee. Additionally when you park, there are only stairs next to the ramp with no handicap ramps on the sidewalk to roll your luggage. The front desk staff did not know how to use the system and just said “it’s handled by an external company” and had to call a manager in to help set it up. The QR code they provided did not work and was very complicated to use for someone who uses apps all the time to check in, make reservations etc. even if you valet park you have to register for the app to pay as they can’t add it to your hotel bill. Have stayed at other hotels that were free or reasonably priced. Will definitely be staying elsewhere. Rooms were small, clean but nothing special. There was not even an exhaust fan in the bathroom or ceiling on the closet
near my office, I thought I would make this my go-to hotel to stay at when I don't want to make the long drive home and sit in traffic, i could just some here and stay a night or two and go home another day. my view was of a rooftop with rocks, parking was $30 a day and there is a Las Vegas-style resort fee?! the Radisson down the street has a pool and they don't charge a resort fee. greed. wont do it. I go to the Radisson now.
I will not be staying here again. It tried it out because the base rate was competitive with other Redwood City area hotels. (Note that the hotel is NOT in SF- it's actually 24 miles from the Ferry Building for instance). But with $49 self parking and a $20 "amenity fee" things start adding up very quickly for little real value. I could see where this hotel was probably once very good, but at this point there needs to be a major refurbishment - scuffs throughout, brown water when starting my shower, and a bed mattress that was much past its prime.
First of all, don't be misled by the name -- this hotel is nowhere near San Francisco, 25 miles away from Union Square. But they're charging San Francisco prices for room and room service. We were offered various services (wi-fi, welcome drink, etc) all of which were supposed to be credited from the bill, an unnecessary and cumbersome extra stage for me to track, and not all of those credits got credited. Oh, and the water never got hot and the final morning it was positively cold.
Absolutely terrible. No hot water and no response or reaction from management. No apology or explanation. I am appalled. Also very very uncomfortable bed and room smelled like cat pee (seriously). Long long waits at check in and check out. Extremely poor, untrained and unhelpful staff.
The restaurant had great service from Benedicto and José. The food at the Waterside Lounge was delicious. Would come again!
Great service at the restaurant. Bennie, Chelsea, & Nathan were attentive to ensure a pleasant meal. Raul, Miguel and Nacho would also check to see if I needed anything.
This was my first time here. I will definitely be back. The room was spacious and super comfortable. That comfort was doubled and made even better by the fact that, unlike other chains, went for beds of a reasonable height. For the first time in forever, I didn't require a ladder to get into a hotel bed.
While all of the staff were friendly and attentive, I want to give a special shout out to the restaurant. Not only was everything I ate this weekend super yummy (kudos to the chefs), the wait staff (Cindi, Alicia, Marco, Nathan, Mirko, Tulio, and Sergio) went above and beyond.
I have difficulty with walking and use a cane. These guys, to a fault, never walked fast or left me behind, and waited patiently as I got up and down the steps. They checked on me to make sure I was ok as a solo diner. They kept my water glass and coffee cup full and were never anything but the most wonderful human beings I've run into at a hotel restaurant in a long time. Thank you Grand Bay for hiring such great people! They deserve a standing ovation...and maybe a holiday bonus :)
I had a wonderful experience here and look forward to my next visit.
STAY AWAY FROM THIS PLACE!
I have never been treated so poorly in my life. I’ve been staying at this hotel for over 10 years, and I’ve never experienced such disrespectful, mocking, and unpleasant treatment before.
The Grand Bay has always been a reference for me. I come to the Bay Area often and always stay here. I’ve recommended it to many people and have brought many guests over the years.
But on this particular day (October 21), I brought a group of 30 people, and the man at the front desk (who had no badge or any form of identification) was completely rude and refused to release one of the rooms due to a mistake in their system — even though the room was already 100% paid for!
We had to uncomfortably fit four people into one room. It was the most embarrassing situation I’ve ever experienced, and I never imagined something like this could happen at this hotel.
I’m not sure if management has changed, but STAY AWAY FROM THIS PLACE!
I have stayed here before, but this was the first time since it joined Marriott. The restaurant staff, especially at breakfast, were so kind and attentive. They made a great hotel stay amazing!
Central location
Quiet
Comfortable bed
Nice gym
Not enough luggage carts
$30 to park in unsecured parking garage with lots of theft warning signs
Resort fee for an unheated pool
Cornhoke games with no sacks
Das Personal ist nicht in der Lage, eine korrekte Rechnung auszustellen. Auch auf mehrfache Aufforderung per Mail kommt entweder gar keine Antwort oder erneut die falsche Rechnung mit meiner Privatadresse, obwohl ich immer wieder daraauf hingewiesen habe, dass ich geschäftlich unterwegs bin und aus diesem Grund die Anschrift meiner Firma auf der Rechnung benötige. Sehr schlechter Service
It was our 50th year high school reunion. Stayed at the Grand,where reunion was held. Very clean rooms with great service. Restaurant had excellant chicken wings and crispy Brussel Sprouts,delicious cheesecake and Creme Burlee was gourmet!! Our waiter Benny Nataki Miguel was anazing!! He deserves a 10 star rating for his service!! Highly recommend the Grand if you are in that area. Nice sidewalk area for strolling or bike riding,if you have one.
Todo
No Aplica
I travel here with my wife for art shows in the Bay Area. I love this hotel, because it is also a romantic getaway for us at the same time. Everyone there is welcoming. The bartenders take good care of us, and we eat there almost every night. JC Riveras was awesome ! Michael, Jose, Nathan, and Trae literally have become our family. The manager Kristen is phenomenal as well. This hotel is something we look forward to EVERY year. Especially in this time of people not appreciating your patronage.
Highly recommend.
Also a great pool area, and beautiful surroundings to walk around with a bay on the backside of the hotel.
This is the worst hotel staff I have ever encountered.
I stayed September 8-10 2025 for a business trip.
I noticed later in the week that they had invoiced me for 2 dinners at their restaurant, for a total of $95.13.
At first, not a big deal. Gave them a call and some lady was nice enough to help me, admitted that they made a mistake, and processed a refund. It was fine, mistakes happen, and I got my money back.
September 16th - I noticed they charged me AGAIN, for the same two meals. This time, I’m annoyed. Someone was being careless or their internal system is flawed. If I wasn’t looking at my bank statement I would have never noticed the charge. They didn’t send me a paper trail this time, for this new charge.
So I called, talked to what sounded like a young kid who put me on hold for a bit just to come back to say “yeah I’m not really sure what’s going on, I can give you a refund though”… and at this point, I said “no I’d like to talk to a manger to remove my card from the hotel and get a better answer as to why and how this mistake was made”. He said he would have his manager call immediately, and that she would be there in a few minutes.
The whole day goes by, no call. So I call at 4:30 and get put on hold for a while. Then the line hangs up, ha! Call back again and speak to this lady that was rushed, just wanted me to get off the phone, was cutting me off, said they already gave me a refund and that the manager actually wasn’t in today, and then asked me to explain the situation AGAIN. To which I asked her to just have a manager or supervisor talk to me rather than her.
Shift supervisor picks up, I recognized her voice, she was the original person that helped me. She was so much more empathetic, patient, listened to what I had to say and expressed that it was a mistake. I let her know I appreciated her time and help, and asked for the manager or director of operations to give me a call the next day, when they were in.
No one ever called.
Being incorrectly charged once is rare in my experience, being incorrectly charged twice - the management team then owes me an apology and solution for removing my card from their system. Staff needs extensive training on how to give customers adequate attention and answers or escalate the matter and follow through (basic customer service??).
Guests/customers need to know that they should monitor their charges and invoices from this hotel.
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